The Morgan Hill Hampton Inn is probably my favorite Hampton Inn - and I have stayed at many…read moredifferent ones, in California and on the east coast. It is beautifully decorated, clean and super quiet. I always check in the afternoon, and the afternoon manager is wonderful. She is efficient and professional, but also warm and friendly. After I had checked out, I realized that I needed gas. I didn't know the area, didn't have enough gas to make a wrong turn, and I was on a tight schedule. The afternoon manager saved me. She told me about the two options for gas in the area, and explained how to find them in detail so I wouldn't end up wandering around, lost. She was patient, cheerful and understanding. The Morgan Hill Hampton Inn itself is a lovely, well maintained property, but the afternoon manager's kindness and interest in my well being took it to the next level!

Avoid This Hotel If…read moreI could give this hotel zero stars, I would. I booked a room with one king bed and a pull-out sofa, but when I checked in, I was given a room with only a king bed. When I called the front desk, instead of trying to fix their mistake, I was told I was wrong. There was no apology, no attempt to verify my reservation, and no effort to make things right. I was traveling with my wife and our two toddlers. Because the room didn't have the sleeping arrangements I reserved, my wife and children had to share the king bed while I slept on the floor. When I asked if they could provide a rollaway bed or any reasonable accommodation, I was told they would charge me even more for something that should never have been necessary. The night staff was rude, dismissive, and completely unprofessional. When I asked for the manager's information, the employee refused to provide it and wouldn't even tell me his own name. That's not customer service--it's avoiding accountability. The only employee who treated us with respect was James the next morning. He listened, apologized, and provided the manager's contact information. Unfortunately, despite leaving my information, the manager has never bothered to return my call. To make matters even worse, I was charged more than the price I originally booked the room for, with no clear explanation. This hotel failed at the basics: honoring a reservation, treating guests with respect, resolving a problem they created, and following up afterward. Families should think twice before staying here because if something goes wrong, don't expect anyone to take responsibility. I will never stay at this Hampton by Hilton again, and I strongly recommend looking elsewhere if you expect professionalism, honesty, or even basic customer service.

I was in the Bay Area and needed a place to stay for the night. I chose Holiday Inn Express located…read morein Morgan Hill, CA, due to the good ratings & cheaper price booked on Priceline.com. I was very dumbfounded on Yelp how their rating was so high and left me regretting booking here after my experience. When I drove in to their property, I noticed there were barely any guests' vehicles in their parking lot. Even the nice front desk woman that checked me in said it was really slow that night. Here is my breakdown for my 1-night stay. The good 4/5 -Friendly front desk woman that checked me in. -Decent cable TV channels. -Comfortable bed. The Bad 3/5 -Their bathroom fan was really loud. -Their elevator had me second-guessing if I should use the stairs instead because it felt a bit shoddy and was a little bumpy for being only 3 floors. -Excessive noise from vehicles outside. -Dirty showerhead that was not mounted properly. -There were fewer options for breakfast than at their other Holiday Inn Express locations. -Below average juice quality and taste. The Ugly 1/5 I was going to use the bathtub but found some nasty-looking rust or something of the kind. -Their breakfast tasted old; maybe it's from yesterday's leftovers they just reheated due to lack of occupancy. I didn't see any bacon or hash browns or potatoes like other Holiday Inn Express properties. The biscuits were rock-solid hard and super dry, and the sausage links tasted old and not fresh like their egg omelettes. -Coffee tasted a bit sour for some reason, even with 1 pack of sugar and 2 pumps of creamer. -When checking out, I requested the final portfolio, but the morning crew couldn't provide one SMDH. It doesn't matter if guests booked through a third party; it should be available when asked. If I were in the Bay Area again and needed to choose a hotel/motel to stay in, this Holiday Inn Express in Morgan Hill, CA, would not be on my top 10 list.

I needed to change hotels as our location site for work changed to a place more located towards…read moreGilroy. This is an IHG Holiday Inn Express, my usual chain I stay at while away from home. This location is super convenient to get to for freeway access. It just off the 101 at Dunne Ave. Turn north on Condit Rd and it right there on the left, next to a McDonald's. The only food around here seems to be fast food chains, so you might have to drive a little to get to real food. Check in was easy, no lost reservations or any other problems. My room was easy to find and the door key worked on the first try, amazing how many times that doesn't work! The room was clean and the WIFI worked fine. That's the first thing I check! Can't do work without that! The bathroom was clean and the water pressure was good, so there's endless hot showers for me! Coffee was available in the lobby as with most IHG properties. After a day of work out on location, I can use a shower and some coffee to get me through he rest of the day and evening. Now I gotta find a place for me and the crew to eat a decent dinner. At least the breakfast here is dependable, all about the same at all the IHG properties. It's a nice decent hot breakfast buffet, all you can eat, and a couple of guys on the crew can really eat! There's potatoes, eggs, omelet thingys and that amusing pancake making machine. Oh those cinnamon rolls are the best, the one thing I look forward to at Holiday Inn Expresses. So far a decent stay, just wish there was better food nearby.

I really enjoyed staying at this courtyard. First of all it's in a wonderful location with lots of…read moreshops lots of food lots of everything nearby. It also has a really great gym which was really nice after a very long drive. The room itself was decent however they have a big gap on the bottom of the door and a lot of light was coming in at night. I ended up putting a towel underneath the door to stop the light. The bathroom also made a funny noise when you flushed, but other than that, it was a good stay. I am a little upset that you have to pay for parking. I don't understand why it's not like it's in a major city. Both gentlemen at the counter when I checked in and when I checked out were really nice and also very helpful

DO NOT STAY HERE! CANCELED MY RESERVATION WITHOUT MY APPROVAL!…read more I booked a reservation for my brother-in-law because he is moving and has nowhere to stay in the in between while waiting for his next spot to open up. I booked online then spoke with Nick and Nicolette initially to get this set up and confirm the information on 1/6 and the morning of 1/7 and they were extremely helpful. When he arrived to check in, he wasn't able to use my card for incidentals. I was already charged for the room because I booked online, so this whole thing is over a $55 charge. They also do not take any prepaid cards or use chime bank, so my brother-in-law did not have another form of payment. When I called to give approval, I was told they would use a credit card authorization form. While waiting for the form I received a call and was told they won't be able to use the form. When I asked if I could have someone else go down to put incidentals on their card, I was told no and that the reservation was being CANCELED. I asked to speak with a supervisor, and the guy told me no that his supervisor was busy. I asked for his name, and he hung up the phone on me, then I called back multiple times and once he finally answered I was told I was being rude, disrespectful and the call had just "dropped". I asked again for his name, and he just said "Don". I doubt that was his actual name and he told me I would not be getting a last name from him. He has a heavy accent, and it is 1/7/2026 12:37PM so whoever is working on this date and time is the person I spoke with. Compared to how Nick and Nicolette were, I am SHOCKED this guy works at the same hotel. I called back to cancel my second reservation and was just told again that I am rude and he said, "Do you want me to charge you?". He threatened to charge me. He THREATENED TO CHARGE ME. I am appalled. He is claiming I am extremely rude and disrespectful when I am matching his energy and responses. I have worked at hotels, and I work in HR, and I am extremely disgusted with the behavior I just encountered from this man. He was entitled. I can't believe he even has a job. He has left me in absolute tears. I hope that all calls are recorded for quality assurance because he needs to be fired for the way he handled this whole situation. I am dealing with all of this while at work which I repeated multiple times to him. "Don" has no communication, customer service or conflict resolution skills. I asked him what time he got off of work so I can call and get real help, and he wouldn't tell me because he clearly doesn't want me telling his supervisor everything he had said to me. I have stayed here and had family stay here in the past while visiting, so they also just lost a return customer. My brother-in-law now has nowhere to stay, and we are having to scramble to make other reservations when this has been set in stone. I am 19 weeks pregnant and did not need this added stress on my plate while just trying to book a room for my brother-in-law. I have worked at hotels and stayed at many and have never encountered a situation like this. I will be escalating this further in any way that I can. Our reservation should have never been canceled and this whole interaction should have never happened.

I had the absolute pleasure of staying at Cordevalle Resort. It was a part of a golf trip that one…read moreof my friends put together up north. We started the trip with what I can say was a can't be beat resort stay here. We each had our own king rooms that honestly almost made me hate my own home. From the start of the stay pulling up to the security gate and getting greeted with so much energy and friendliness then being handed a rosemary bag to bring you into the mood. Immediately I knew I would love this place. The valets were great. The lobby staff were great. I was at the resort for two days and I swear I never touched a door to open. My room was ready early which was a bonus and the room. Again just great. Spacious. Ultra clean. All the amenities you could want. Fridge bar area. Fireplace. Sliding double doors to a private patio overlooking a fantastic golf course. Giant bathroom with separate soaking tub that was divine. I could review the golf all by itself. Super nice caddy Jack who it was a pleasure to spend the day working alongside and perfect weather because it can certainly get hot out there. We had a catered private lunch and then we had dinner in the bar area and everything was, you guess it, perfect. I will be back it's just a matter of when.

Very nice golf course in the Santa Cruz mountains. Immaculate conditions on fairways and greens…read more Bunkers with fluffy white sands. It is long, challenging and yet satisfying. You have to play it strategically, think target golf. The surrounding is so pleasant, full of zen all over the course. You can't get upset even if you are not playing as good as you want. A plus on the Bathroom facilities. A plus on the Grab and Go snack bars. I don't think I have ever seen anything like this on a golf course. Beautiful clubhouse and facilities. Nice pro shop and OSP staffs.

I recently stayed here while traveling to Northern CA and it had everything I needed. Super…read moreconvenient location near the 101. Very little parking, though. I had to park in the nearby hotel's spaces. The hotel charges $14/night for parking a car- not too bad. They don't have a fitness center but they do have an agreement with the hotel next door to allow guests to use their fitness center. It was super easy to do and no issues. My room was great- super clean and spacious. The bed was really comfy. This is a great hotel!

Stayed here for a week while in town on business. Figured be good to have some cooking stuff so I…read morewouldn't have to eat out every night. Was a good idea but didn't work out well. There seems to be families living here with kids screaming and running the halls all hours of the day and night. Food and trash in the elevator as well. I would not recommend staying here if your in town for work and need sleep or quiet

This place is in need of a make over. For what we needed it was perfect as far as location to the…read moresport complex. But there was no soap in the bathroom to wash our hands, the bathroom light flickered like we had a ghost and a lot of the room lights would time out and shut off so we were constantly turning them back on. The morning we were checking out we found a small roach in the sink which was gross and worrisome about what else might have been in the room with us or now in our bags on the way home. I will say the staff is very courteous and super friendly. Miranda was awesome on the phone when I made the reservation and the gentleman that checked my family in was helpful and welcoming. The breakfast was good and stocked. It was mostly food to be heated up in the toaster or microwave (packs of oatmeal, burritos, breakfast sandwiches, waffles, muffins, bagels, yogurt and cereal) but I wasn't expecting a buffet. It was perfect to grab and go. If we didn't find that bug in the bathroom I would say we would come back if we needed to stay again.

Needs much updating. We had no soap or bath wash just shampoo conditioner. Breakfast was not a…read morebreakfast. It was cold cereal. Employee was very helpful getting us a couple extra pillows since we only had 2 small ones.

I think they have a great staff that tries very hard to do a great job every day…read more They have consistent effort to create a inviting environment to all guests. I wish them well. The housekeeping staff seems to take extra effort to make sure that not only the bathrooms are well maintained, but do an excellent job on keeping tge rooms clean and well maintained. Keep up the good work.

Formal Complaint - Unprofessional Conduct & Failure to Assist…read more I called the front desk on January 4, 2026 at 2:38 PM PT to follow up on card charges related to our booking from December 31, 2025 to January 1, 2026. The employee who answered the call was extremely unprofessional, dismissive, and disrespectful. Instead of providing assistance or even basic customer service, she spoke to me in a rude, hostile manner and abruptly told me to "call back on Monday to speak to the manager," without offering any help whatsoever. This is completely unacceptable. I did not call to be brushed off or spoken to like I was a problem--I called to resolve a legitimate billing issue tied to a confirmed booking. Her attitude and lack of professionalism reflect poorly on your establishment and warrant immediate follow-up. I expect: 1. A full review of this employee's conduct 2. A prompt follow-up regarding the card charges 3. Confirmation that this issue is being addressed seriously I am requesting that a manager or supervisor contact me directly to resolve both the billing issue and this incident. I will not tolerate being disrespected for simply asking for clarity on charges made to my card. Handle this appropriately and promptly. Re, Dreammark

I booked 2 rooms here via direct phone call. We logged in…read more444 miles from San Diego en route to Canada. So, for a one night stay- $130/ night wasn't bad (imo). This is seriously a no frills property. We got the 2 queen beds room. Mini fridge is really cold and there's a microwave provided. There are no coffee pots in the room and I don't recall one set up in the tiny lobby when we checked in. We didn't pay for parking- which is cool. The AC in our room blasted cold air right away, our bed was really comfy- just what we needed! The toilet flushed and the hot water and pressure worked its magic. We were told there are homeless people around- didn't see any loitering the property. The lights in the parking lot at night feel like you're at a high school football game- so that's reassuring! Our room was super clean. The property is walking distance to Safeway grocery, Starbucks on the other corner and plenty of options to grab a bite. The guy who checked us in was cool and had a good sense of humor. There are no irons/ ironing boards available.

My experience was horrible they are very disorganize not blow drying in the room not ironing table…read moreand iron to press clothes.The only gives a one bath body wash bath curtain was so disgusting had a black spot in the back ,bathroom door so dirty and not hands soap in the dispenser .plus not tissues boxes .Absolutely disgusting and one of a lady in the front desk so rude so it's not nice that I can say about this hotel .For sure first and last time we will stay there .They need to be more organized and a little better clean .Please people who read this not pls do not to stay there is so disgusting.Again was horrible hotel room. I'm so regret stay there big times ..