One thing that this place has above any other car company I have dealt with is excellent customer…read moreservice. I had the privilege to deal with Chris the manager and also Ruben. They were both extremely pleasant and friendly. I went in on a Saturday and it was very busy and they were understaffed. I was so impressed with how Chris was able to maintain his composure and stay friendly when people were being snippy. The overall place does need some updating. I noticed trash on the floor and there were long wait times due to understaffing. On a positive, they are always quick to accommodate and switch out cars if necessary. I will continue to use them as my car rental of choice in Kalamazoo. No car rental is perfect but if I had to choose the most important thing to me it is always customer service.

Intrusive data collection…read more I had a reservation made and paid for by my insurance company. When I came to pick up I was asked who my employer is. I asked why this is needed, as my employer is not involved, and was told 'it's just data we collect.' I declined. The attendant then said I had to provide two emergency contacts. I am fairly certain no rental car company has ever asked me for an emergency contact before and am certain no business has ever required two. I shared the name and number for my wife. He continued to insist that a second emergency contact was required to continue. I declined and was told I would not be able to rent a car without a second emergency contact. I left without picking up the vehicle that was reserved for me.

I spoke with Stephen, nice guy and he got me taken care of in under 15 minutes, explained all fees…read moreand total cost. IF YOUR LOOKING TO BE PICKED UP, THESE FOLKS DONT BLINK, no maximum area like another national service. Nice people.

I went and rented a vehicle on 10/07/2020 and returned it on 10/22/2020 and they didn't charge my…read moreaccount until 10/29/2020. Even though my bank sent them a request for funds on the 10/07 for a five day release of funds. Now they have my account overdraft when they was supposed to charge my account the day of purchase. I will never rent from them again. When calling about the incident they were rude and said call customer service not to mention they didn't close my account until 7 days after the return.

They make reservations and when you show up, tell you don't care available. Has happened many…read moretimes. Avoid this company.

I will not go anywhere else to rent cars but here. Victor and another gentleman that work here made…read moremy experience amazing! They got the 8 seat SUV that I needed for my family of 8 and went above and beyond for me and my family! I definitely recommend this location for anyone that is in need of excellent service!!

Without honesty I would not suggest this place for nothing in the world. My wife and I purchase a…read morevehicle from them in less than a few days we start to see issues and acknowledge that there were some things wrong , they attempted to fix the vehicle only for us to bring it back again because other issues. At that moment when my wife became frustrated and wanted to give the vehicle back and ask for our money back it became an issue. Imagine buying a vehicle and not having access to the vehicle after 3 or 4 months of purchasing it, just ridiculous. Since having the vehicle we have spent so much money in repairs on this vehicle that it is completely ridiculous , we refuse to go to them to get it fixed because the last time we took it to them to get something fixed it came back with another issue that wasn't even one of the problems. We ended up going to another dealership, only to pay out of the pocket to fix issues because we didn't trust them to fix it correctly. It seems as if it's always something that goes wrong with this vehicle. It's completely frustrating to have a vehicle that you have had for less than a year and you have put so much money into keeping it together because of issues that has gone wrong with it, and also to be told by other mechanics or dealership that this vehicle should not have been sold with issues like this. It literally took me a while to actually write this post because I honestly feel as if I would want to give a person a second chance to make something right but after talking to them time and time again I was told that some of the issues that was going wrong with the vehicle was nothing that they had contribute to, and I really don't want to get on the subject of warranty that is completely garbage . I tried to be nice but it seems as if being nice won't get you anywhere

I had an excellent experience with the purchasing of my new vehicle. I had the pleasure of working…read morewith Mr. Scott Snow, he was very knowledgeable, friendly, and an all around cool guy. He offered great advice on improving my credit. I was giving options of vehicles to choose from and my overall experience was just great. I would definitely recommend my friends and family to get a car from this company. Thanks again Scott

Rented a vehicle in another city for a drop off at this location. The vehicle was dropped off EARLY…read moreyet I was still charged an ADDITIONAL 1 hour fee. Now I am bothered with extra work of contesting the charge given no one at Hertz is answering my call. Save yourself the hassle and DO NOT RENT FROM HERE.

Horrible experience. Reservations were made and when I arrived was told that they have No vehicles…read more I had no ride home and walked to enterprise a received a vehicle within 5 minutes. Hertz is horrible! Do not use this company. They also charged me a no show fee of 60$. WTH..

They haven't rented cars for 12 years!!! They said they…read morehave no control over how they are listed

Avis desk at the Kalamazoo airport is the worst desk in the world!! I travel a lot for work and…read morefamily trips. It takes a minimum of 15 minutes per person to pick up a car. Avis Preffered/Plus means nothing. Cars and paperwork are not ready ahead of time. The desk still uses a ribbon printer! This will be the LAST time I rent from this location for a year and I will try again to see if Avis improves. Furthermore I plan to share with colleagues, family and friends how bad this location is until I experience something better..in a year. This has been going on for years. Get your act together!!!

Check in went smoothy. Does anyone in Michigan smile? Car was filthy outside, clean inside. Guess…read moreAvis did not have time for a car wash? Pricing is fair, car ran well, just a weeeee bit disappointed in the appearance.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!