Please please save your money and time! The day of we came in to get our truck they canceled our reservations the day prior. They never called to inform us. They didn't Believe me that I never received the call. I made the reservation a month before hand. All the guy did "to help" was give us a number to call customer service and when I called they just kept bringing me back to beginning to speak to someone new. If I had not called back they would of charged me for a no show fee. It was a mess! I will never go through this company ever again! We lost all our help for moving so now we're stuck moving without any help. read more

I have rented with this place a handful of times and every time is just disappointing and a hassle. Rules are always different when I try to get my rental through someone else which is really weird considering they should have one policy they all have to follow. They consistently have people waiting for their rentals for almost and sometimes over an hour. Rentals should be ready for pick up on the time booked. Staff seem to hate their job causing attitude problems and them actually arguing with customers. This will be my last time renting with Budget overall. read more

Customer service rude! Cars dirty smelled like weed. Lady at front desk hates her job and lies

Tiaria was an absolute doll helping me out today. She was very kind and patient with her time with a line in back of me. I appreciate her not rushing me or making me feel in the way. What a kind woman. If you need help with your situation, be kind always, and ask for her. She will take care of you. read more

PLEASE READ AND CONSIDER IF YOU'RE THINKING OF USING BUDGET: As I was considering a move a few months back, I read all of the negative and positive reviews and felt as though I could safely take a chance on Budget. I was completely wrong, and don't want any of you to make the same mistake. From sales, to scheduling, to pickup, all was well. After that, there has been nothing but deceit, misinformation & silence. As I write this review, I've been without my belongings for FORTY DAYS, with zero updates of when my items will reach me in Texas. Budget is the broker, and not the mover- which they will continue to remind you again and again. Basically what this means is that they take your money, but ultimately have no purpose in your move. They won't advocate on your behalf, update you on your possessions, tell you the truth, higher quality movers, etc. I was dazzled by the price, and did not consider the glaring reality of how incredibly costly it is to live in an empty home for 40+ days. Please, move along and look for another MOVER. Don't get a broker and make the same mistake I did. read more

Car smelt like an ashtray! Cigarette burns on seat. Costumer service was good. Car attends seem like they don't know what's going on.

No service is here or as if there is none existed!!! Long wait line and seems no employees care!! we just have to wait and wait!! They seems not know anything about customer service! read more

Budget - Car Rental Near Me - Las Vegas, Nevada

Worst place ever!!! My son rented a truck to move things to LA and they gave him a truck that was nearly empty on gas and yet expected him to return it with a full tank! He brought this up to them and their response, "You already signed the contract!" What kind of bullshit is this? No other company we've rented from before pulled this bullshit! Don't use this company!! read more

Worst service ever very slow worst rental cars to DONT GO HERE!!!!! Trust me worst service. Took a hour or so to get my car.

DO NOT rent at this location. Rented us a truck that should no no longer be on the road. It had 160,000+ miles and the maintenance records show the oil hasn't been changed in over 20,000 miles. We only got 9mpg and rented the smallest truck and didn't use the air and also didn't even have a full load. Long lines and short on staff. They also overcharged us $1500 and didn't correct their mistake for over two weeks which ruined our vacation. read more

I brought my friend to pick up a pre-reserved car. No one in line. We were told the car was ready but ended up waiting 20 minutes while 5 employees wander around doing not much. Not impressed. In addition, the car was rented under the "fast track" option where you simply arrive, show your license and get your keys. This wasn't the case. To top it off, the car smells strongly of weed. read more

Staff super rude while pretending to be nice with the Karen attitude unhelpful helpful making things so hard on the customer why? I thought renting cars was the business. I beg the supervisor to send a normal person inside and see how they are treated or pop up to see where your staff is at. When the Boss is gone kids will play! Avoid Amanda and Amir. It's renting a car not rocket science show your credit card or debit proof of residence leave a 300 deposit be on your way. It simple if they need time off let them take a vacation so they are ready to serve and be polite to the customer. I could have fax the information saving hour so difficult stay away. read more

The guy forgot to hand me back my drivers license. He did hand me my debit card and then I saw him swipe my license. But he held onto my license and forgot to hand it over so I went to a car dealer which was 25 min drive and to test drive they asked for my license. I called them back and said i believe they didn't give it back and he said they hold on to it as a standard which is a lie. Our Desk Asians give it back to me. He was the only one so I told him that and he said the machine ate it up, which was also a lie because I saw him swipe it and held it so he's a liar so as a result, I have to drive back, so that's gasoline going out there gasoline coming back and gasoline going back out there plus I lose an hour and a half of Rental Car time and all he could say to me is come and get it and he got off the phone and was pretty unapologetic. it would've helped me feel better if someone said, I apologize that was my mistake just to make it up to you. Why don't we start the clock when you get here feel better even though you're not gonna pay for the gas read more

Probably the worst experience I've had in a rental place. I had initially placed my reservation for a mid-size SUV online several days before through Priceline, and purchased the rental insurance through the website as well. When we get there the day of the pick up, we wait for literally 40 minutes to be seen, as they offered to call the insurance providers of every person ahead of us to confirm coverage. Once seen, they do not have my car as it was dropped off at a different location instead. The staff member is noticeably frustrated and unsure as to what to do, then she goes to speak to a manager. They offer me a mustang, I ask for a small car instead as mustangs are not good passenger vehicles. They offer me a Kia optima, I accept as I am now running late for my trip. The staff member is very much rushing through everything to try to get me out of there. She asks if I'm purchasing insurance. I show her i bought coverage online. Without even looking at what I'm showing her she tells me that what i purchased is not for the vehicle, but for the trip instead. She then gives me the flyer with their options. Without giving me time to look at what I had already purchased, she goes into the speech of what they cover. Already having spent so much time there, I buy the cheapest coverage they got, which still amounts to roughly $145 for the week. I leave with the vehicle and immediately hit the road. Once I get to my destination I look over the paperwork and realize that my full sized car was billed for the same amount as the mid size SUV I had reserved and didn't get. On top of that, the insurance i purchased through Priceline did indeed cover loss and damage to the vehicle. I called and was told that I had to come into the office to cancel the insurance. I explained that I'm out of state, but I'm near a Budget office and asked if they could fax the needed paperwork in order to remedy the issue. I was transferred to the manager of the office, who answered and abruptly hung up on me. I called back and was told that the manager was in meetings all day, and I was given his direct number to call. I called, left a voice message. That was on a Tuesday, and it's Saturday now with still no call back. I don't like leaving negative reviews unless I have to, and in this case, I feel like I have to. read more

This place closes at 5:30 PM! Google is incorrect about their closing time so don't make the same mistake I did. In any case, even though I got there at 5:30 the staff was willing to take the time to help me. Checking out was super fast and easy. They also accepted my lease as a bill for renting with a debit card (my complex pays my sewage and water), which I really appreciated. I returned the car on Easter, unfortunately the office had closed at 2 so I needed to leave the keys in the drop-box. Assuming no issues comes up about that (and I'm not charged extra for anything), my experience was extremely positive. If something does arise I will return here to make changes to this review, but they did a great job with me. read more

Never rent from Budget rent a car. They will claim that you did damage to the car even though the damage was under the car. They said "you had to examine the car before taking it out" Who gets on their back to look under the car. Scammed us. If there was a zero rating, I would have given it that. I also had to wait two hours to get our can at the McCaren airport in Las Vegas, and then didn't get the car I requested and the one they said was reserved. People there are frazzled and the ones at the main counter don't know how to do a long term rental (two months), so there was another hour finding someone who could take care of us. DO NOT RENT FROM BUDGET!! read more

Don't go here. Worst customer service I've had at any car rental location, ever.

I own a company that has been renting from this location for right at 10 years and have been happy - until now. I don't know what's going on with the new staff but they have an absolute "I don't care" attitude. It's forced me to look elsewhere for service. I even rent from Budget for my private rentals in town - not any more. Please start sending your people to customer service training, then maybe you'll be able to retain customers. D*mn shame. I'm completely sure that they will never read this review, or those of anyone else. read more

Pros: Friendly employee. Especially the employee who helps you to check the car. Reid is a nice guy. Cons: Have to spend extra money to upgrade since the car that I have booked is unavailable. Conclusion: Used this budget for a couple of times. Not too bad like yelp comments. Don't forget, this budget is always the cheapest one in this area. A little bit extra upgrade fees is bad but not bad enough to affect your trip. read more

Awful service. I made a reservation a week before, I received a confirmation for the reservation. The day I was to pick up the truck I was informed that the truck I reserved was out of order and that I had to call customer service, now I am scrambling around to find a large truck for my move out of state. The representatives were not helpful one bit, they did not bother to contact me prior to me coming in to inform me of such issues. Awful service, I guess you get what you pay for. Never using this "Budget" service again, just AWFUL! read more

I wish I could give zero stars. This place has horrific customer service and they are liars. They do not close at 6pm. They close at 5:30pm. Do not rent a car from here. They should be shut down! read more

I have to start with I truly love this company that's why I always use Budget but this location when I return the car. I return the car on the contract and when I got there the guy who worked there told me I don't need a receipt or anything and that it will be emailed to me. I trusted the worker so I booked my Uber back to my hotel because I had a early flight the next day. I ended up getting charged an extra day saying I returned it late. I contact the customer service and they gave me a hard time and would not help me. For anyone who going to use this company. Do not trust them. They try to scam you and take your money even though you returned it correctly. Never trust them with out getting a receipt. This's my rental #578360845. read more

Byron at the counter was very rude. He charged me for fuel. I was given 1/2 a tank and was told bring back with half tank. I brought back with 3/4 full. It was on the walk around inspection b4 trip. Byron asked for that slip from me. I showed him. He gave me my receipt. I walked outside looked at receipt and I noticed a fuel charge of 42.00. I went back to speak with Byron. He gave shit for coming back saying they would have caught it and that i would have been refunded. I said how do i know that. Please reverse it now. He took the previous receipt from me in a huffy manner. No apology reversed the charge and I hope your happy. Poor customer service. read more

They are scammers and take money out from accounts without authorization very rude and unprofessional your standing in line forever there one one person there then they try to get you for dings when they were there before look at papers people they make u go out look at car mark gas etc alone u go out of our way to look BS!!!! How we supposed to know where cars are in the lot ur walking around like crazy not worth the money or hassle with them I would never use them again Enterprise or Avis the way to go!!!! They have better customer service and passports don't work. We returned our rental early so we would not get charged and we did for half a day please get with it people they are scammers Liars DO NOT GO HERE read more

CHECK YOUR CONTRACT BEFORE YOU LEAVE THE PIC UP COUNTER!! CONTRACT CHANGES MUST BE MADE ON THE SAME DAY YOU PICK THE CAR UP! THEY WILL ADD FRAUDULENT CHARGES AND YOU HAVE NO RECOURSE! I rented from budget in lvs, i very clearly denied any additional insurances, pick the car up and there was a $62 charge for insurance. FRAUD. there is no way she misunderstood me. when i tried to have the charge reversed when i dropped the car off the would not. Frank the manager was an utter ass about it to. Badgering, insulting and generally mocking - one of the worst customer service experiences i've ever had. read more

I usually hate rental car places and this was no exception. The constant upselling is insane. Imagine my dismay when after returning my car after 2 days, 1 hr, they try to charge me $34, or MORE than a single day's rental fee. And then they try to charge me a $15 refueling fee even though the tank was full because I went more than 75 miles and didn't have a receipt (I forgot to print it out). Screw you guys, I'm going home. After speaking to the manager in the kiosk, it was all fixed and over $40 was removed from the bill. Thanks for doing an honest job and not screwing me over. It was only a stinking Dodge Caliber anyhow! read more

Ya know....when Las Vegas centralized the rental car companies into one location and had only one set of buses going to the same place, my first impression was that WOW, finally one of Budget's biggest weakness, not frequent enough buses, will finally be solved like it has in Baltimore.......... WRONG. Budget in true form, snatches defeat from the jaws of victory. So what they do now is have all the FastBreak customers go directly to the garage. So far so good......until you find out that you have to check in with the attendant to get a car and keys. WTF? The purpose of FastBreak was to avoid this step. Instead you have a line of people waiting for 15 min and only one person getting the cars dispensed. The lines inside the regular counter were much shorter. My advice to FastBreakers, if after you get off the bus and see a short line in the regular Budget counter......take it because there is no guarantee there won't be a longer line awaiting you. Somehow I wish Budget stockholders would take note of these criticisms and try to improve the company. At this rate, they will be renting themselves out of business. One star for being such an incompetent company. read more

Stay away from tropicana branch across new orleans hotels and casino. Customer service very poor and unsatisfying. They put full tank on my paperwork where there is less than a quarter of a tank on gas. Took me a lot of time to talk to them to change the contract. And when i return the car i rented they charge me twice bcoz of the daylight saving time. (For 1 hour they charge extra day and insurance wc $100. ). Too greedy. And when i told the lady on the counter can i have at least a credit on the gas bcoz im returning it more than half a tank. (5 -6 gallons more) and replied to u can take it. Men thats rude and unprofessional answer to customer. Never go Budget. They will rip u off. read more

Had a reservation here and was waiting in a line that seemed to stretch for miles. I was in line for 40 minutes and it seriously didn't move an inch. I went online and canceled my reservation and rented online with a place with a much shorter line....by the time I had my car and was leaving I still would've been in line here. I'd avoid this place at all costs, if you want to scratch "waiting in a 3 hour line" off your bucket list just go to the Oyster Bar at Palace Station where at least you're waiting for awesome seafood. read more

Rented the car through Costco Travel website with a good rate. Got in Vegas around midnight to the rental car center. One person was working the counter with about 5 groups in front of us. Waited about 10 minutes and the line did not move at all. Then one more employee came out to help. The rep was friendly and apologized for the wait. Got my printed reservation and ask if the free upgrade was any good. The rep replied that he would give us the free upgrade if they have one available. Okay, no problem there. If he said there is none, fine. Did not want to argue about what's being said on my print out reservation. It did say "Save up to 20% (or was it 30%) off and a free upgrade". He say we could either get a Nissan Cube or a Chevrolet Aveo(?) . Got the Nissan Cube. The rep went through the same speech as other rental companies about insurance, fuel charges, and etc.. Told him we got our own insurance and we will bring the car back with the full tank, like we always do. You know they will charge you more to fill it up for you. He did not give us any pressure. The rep told us the stall number where the car will be. No employee in sight at the lot. Found the car where it suppose to be. The Cube looks new. We made sure there is no damage on the car before we drove off the lot. Did noted there were some minor scratches on the side. There was an employee by the exit, handed him the paper and off we went. No problems during the rental period which was 4 days. Returning the car was quick. The guy checked the car and fuel, which was full, and printed out a receipt. That's when I noticed the amount was different from the rental agreement. They charged me an extra $13.99 for fuel. I asked the guy why the fuel charge when I return the car full tank and he says to take the receipt to the counter and they can explain there without even looking at the receipt. There were no one behind us. Not like he was too busy or anything. Fine, I will talk to the rental people at the counter. I did not wait in line. There were about 6 -7 people in line. I wait on the side and just so happen it was the same guy that rented us the car. I walked up to him when he was done helping someone and point out the extra charge. He was friendly but told me that the charge was because we drove less than 75 miles so Budget changes that $13.99 fuel charge. What? That's NOT what the agreement says. I double, triple checked it and here's what it says "Please return the vehicle with the same fuel level as you received it. If you do not, additional fuel fees may apply: 000-074 MIs equals a 13.99 flat rate fee. 075 MIs and above equals .2959 per MI or 7.990 per Gal." As you can see, the charge apply ONLY if you return the car below full tank. I did not make a fuss since the guy was being pleasant and apologetic. Still it makes me wonder. We already said we will return the car full tank during the rental process at the counter and we still got charged extra fee. Is it an honest mistake or something else? How many of these mistakes have taken place and how many people checked their receipt after returning the car? The 3 stars is because the guy at the counter was friendly or else it would have been a 2 star. read more

1.) Like all the other reviewers, I've already spent at least $100 more than I thought I would. I tried to say no to the insurance because my credit card covers it, but i was told i HAD to purchase it. Low and behold I didn't. I thought pre-paying would help avoid some of the additional charges but I was very wrong. 2.) I got a bigger car then I reserved that didn't get as good of gas mileage and had a small tank. This means on my drive from LV to Reno I had to stop and fill up more often. Not a big deal but annoying none the less. 3.) According to the sticker on the front windshield, the oil should have been changed 2000 miles ago and this psyched me out. This is not my car, i should not be worrying about this. 4.) Terrible customer service. I've never rented a car before and had some questions and the dude that helped me (danny v. I think) was not friendly, helpful or engaging at all. I don't think anyone smiled one time, ever. Just rude, impatient employees. Drop-off was better but there are WAY to many people working there for no one to greet you when you walk in.. 5.) I left some clothes and blankets in the backseat and now they smell like stale cigarettes. This normally wouldn't bug me at all, except I was very firmly warned not to smoke in the car at least 3 times when I picked it up. Clearly other renters didn't get that memo and I feel a little singled out. I don't smoke and no one else would be in the car (which i told him the first time he warned me), no need to tell me multiple times. Maybe if everyone got singled out this wouldn't be an issue.. Had I read the reviews beforehand I would have chosen a different company, my experience was very similar to all the other reviewers. Never again. read more

this plays does not even deserved one star. The customer service representative behind the counter, some Mexican POS, tried to present me with the rental contract for a truck and every time he would come up with the contract it was an overinflated different price. Finally I called him on his BS after he tried to tell me insurance for the truck was mandatory after I read on the contract it clearly states "loss damage waiver is not mandatory". while I was there there were clearly several irate customers. this is apparently their MO. All I can say is if you can range a truck elsewhere , run run run as fast as you can. Steer clear from these shysters. You have been warned!! Oh and on even tried to call them you'll be put on hold 4 ever and they will give you the run around. read more

So excited to finally get on vacation and we have a Reservation for a rental at budget. The line was about 20 people long some people with reservations and some without so far our vacation has been standing in a line to get a car... Going on two hours all I have to say is by the time we get to the front there better be a car available! read more

I just rented a car from Budget, and haven't returned it yet, so I may revise this after finishing my experience. But so far, not so good. The positive was that all of Vegas airports car rental places are consolidated with a VERY speedy shuttle that picks you up outside the terminal and whisks you to this massive building. From there, you walk up to the counter for your rental place. The line for every other rental company was 0-2 people deep. Budget, on the other hand, had 12 people in line. I was in line for -- not exaggerating -- 30 minutes to get my car! I even registered online a week ago, but didn't find out about FastBreak; I wish I would have. Once finally at the counter (when I looked behind me, the line was nearly twice as long as when I got there), the employee was a typical drone with a dry personality. He did the pressured upsell on insurance, and wanted me to pay an extra $35/day for all this insurance. (The car itself was only $30/day.) Keep in mind also that your advertised rate for the car is only part of the price. If your car is $30/day, you pay taxes and charges of an extra $12. Then you add insurance on top of that, which is a required $12/day minimum. So you're out of there paying nearly double your actual price. Plus gas. The car I got had many scratches on the exterior and the inside fabric was stained, torn in a few places, and even had a cigarette burn. I requested an Economy car with high MPG (because I was travelling about 400 miles). They were out, and gave me something that only gets 22 MPG. They considered it an upgrade, but I certainly did not. Based on this experience, and compared to the great experience I've had with other rental companies, I would never, ever, ever use Budget again. read more

1 star for nice experience Picking up my rental car, returned it today and it was a nightmare experienced. This particular budget location is very in organized(during return) no one will acknowledge or help you unless you are an asshole (with an attitude) I was passed around and skipped until I decided to just grabbed someone and told them im returning the car not hanging out in their parking lot and office for almost 50 minutes!! read more

It was the worst car rental experience of my life. I reserved a convertible and paid over $250 a day for my daughter and I to enjoy in Vegas. The reservation was for 8:00am. I checked in to get the car and was told it was not yet ready. There was apparently a convertible that was supposed to be returned soon that I could use. By 8:40am, the car had still not been returned. They called the customer and the returning customer said he'd be too late. So they gave me a different standard rental and told me to drive to a different budget rental car office. That was a 20 minute drive. Then I had to fill out new paperwork at the new office to complete the transfer. They had a convertible there for me, but the car was dirty. Not only was the car dirty, but it was COMPLETELY EMPTY. There was less than 1/8th tank full of gas. I turned the car on and noticed the E warning light was on and went back inside the office to tell them the problem. They completely dismissed it and told me that I better go to the gas station then. I've never picked up a rental car, especially a luxury or premium rental car, that had less than 1/8th of a tank of gas. They said, "It's not our fault if a customer returned the car empty." So after all that, it was now nearly 9:45am and I had to drive straight to the gas station myself, completely missing the breakfast appointment with friends at 9:00am. Like I said, it was the worst rental experience of my life and I will be sharing this on google reviews and other platforms as well. Can't believe I spent over $750 for that. read more

Wow, can you get screwed by a company any more? 1. We reserved a car a couple of weeks ahead of time. My gf is a "Budget-Fast Break" premium member. This means pick up should be super easy. Nope. Budget F'd that up. One, they wouldn't accept our reservation because we wanted to the rental to be on my credit card and not my gf's. WTF? Hence, we went downstairs to get a car and they sent us back upstairs to WAIT 30 MINUTES IN LINE, because the lady downstairs didn't know how to change the credit card listing. 2. They charged us at a completely different rate than what we reserved. 3. They charged us to completely refill the tank ($~30), when we only drove 67 miles (2 gallons maybe?). Turns out, in talking to them later, there is a $25 PENALTY for driving less than 75 miles. 4. Somehow there was at least a 100% markup on all sorts of various charges. What should have been a $100-150 charge was dropped on us as a surprising $300, right as we needed to get to the airport for our flight out of town. There's no way a $34/day car for 3 days (for a total of $102) should come out to a $300 charge. 5. From the beginning we told them we would use that car for 54 hours. They charged us for 3 complete days usage (ie 72 hours), even though we told them we would return after 53 hours. 6. Their maps did NOT give the address of the return facility. We had a GPS device, but Budget's current return facility is NOT listed and the paperwork they gave me when I rented the car did NOT list the return facility address. I've never had an experience where a company tried to screw its valued "premium" customers so much. read more

Oh my Gosh! Where to start: 1. We made a reservation online to speed up the rental process when we landed (which was late ~10:30pm). The line for people with reservations was so long and SLOW, while the line for walk ups went by faster. It took 30 mins waiting in line before we got up to the front desk (we were 3rd in line). By the time we made it to the front, the line behind us grew to about 13 customers. 2. We reserved a RAV4 and paid for a RAV4 but the guy helping us went to the back for another 20 minutes and came back to tell us they didn't have any and gave us a Camry instead. What's the point in reserving a specific vehicle if it wasn't an option or the vehicle type/model wasn't being held?? 3. We got to the numbered spot he gave us and the car was a Kia Optima, not a Toyota Camry. Ugh, so incompetent....I was really frustrated. This also happened to us at a Budget car rental in Orange County earlier this year. We've FINALLY learned never to use Budget again. read more

Apparently, in an effort to pad their profit, they will charge a unreasonable cleaning fee of $25-$125 if car is not as clean as when you picked it up. Tan dust was on the door sill of a black car and they called it excessively dirty. They expect you to pick up ALL paper and wrappers and put it in the trash can across the parking lot. Unprofessional and rude. read more

I use Budget all across the country, regularly. This has to be the worst office in the country. Customer service is terrible, car was dirty, and they claim that since they are a franchise, they won't accept AmEx Platinum rental insurance. Save the headache and rent from McCarran. read more