Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

I've always had a good understanding of how to keep my pool crystal clear. But this year I had a…read moreslightly cloudy water situation. The chemistry was near perfect, Budget Pools told me to just keep running the filter, but nothing was resolving the slight cloudiness. It was frustrating me quite a bit. It was the folks at Leslie's who took the time to explain to me what was really going on. My phosphates were too high, and the phosphates are able to get through the filter media. Running the filter 24/7 does nothing for the phosphates content. Phosphates also feed the algae so it's especially concerning. Leslie's suggested to me their 'No Phos' product, explained how it works, and took the time to give specific directions on how to use. I was honestly skeptical, I was ready to just replace all the water of my pool and had already scheduled its delivery. But, because the H2O truck could only get to me at the end of the week i figured giving the No Phos a try. Well, OMG, this stuff really works! It binds to the phosphates so that the filter can grab and filter out! I was able to get my phosphates down to a 33 score! Which is extremely low! (Ppm I think) in the end, my conclusion is never to go anywhere else accept Leslie's! Going anywhere else may just be a waste of your time!! Thanks Leslie's!!

Absolute worst customer service! I would give them a zero if it was possible! Corporate needs to…read morehave more people working!

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

I would definitely recommend this place for your pool services…read more I've had a pool for over 30yrs and we had used the same pool company for just as long. But last year we had an issue with are pool for the first time and this company tried many different times to resolve and even when they said they tried everything it still didn't work right. So we closed the pool for the summer without ever using it for the first time since we've had it. This year we called a new company to open our pool and gave them the history of last year. They started up our pool but it still was not working right. Called this company back for service and they couldn't come for almost 2 weeks. Ended up calling North Shore and they said they could come the next day. Once again I explained the issue and they believed it was "this". They even suggested I could clean or check this first so not to waste my money for them to come if it was that. But I felt ill equipped and not as knowledgeable so preferred their expertise to confirm. So they came and took a look. After tinkering around etc it seemed they figured it out. They said if we have replacement parts in stock we'll replace. They called back later that day, said they did and would be back tomorrow. Pool has been working great ever since. And their prices were completely reasonable compared to the other 2 companies we used which were a bit outrageous, well at least the 1st company mentioned was. We already hired North Shore to close are pool and plan to hire them to open are pool as well next year.

Went in June to have water tested. Kid says you need 50 pounds of alkaline - since then the PH will…read morenot come down after daily testing and more chemicals. Never had a problem with the pool prior to having them mess it up. Every pool company has told us that this place is known for selling wrong products to drive up the cost of additional products to fix the mistakes they made. DO NOT GO TO THIS PLACE - THEY ARE A SCAM.

Needed a new filter system put together and hooked up. And shut off valves put in…read more Chris came out was very professional. His price was fair and everything hooked up exactly the way i wanted it. I couldn't be more happy and highly recommend this company and this is the height of the pool season and I was able to get them to come out after calling him a few days ago so I was extremely impressed. I didn't have much success, with other companies on a timely fashion so this means a lot to me. I will use Chris again and will highly recommend North Shore Pool Boys to anyone looking for pool service .

Somebody must stop these guys. They have no clue of what they are doing and should not be near…read moreanyone's pool. I signed a contract with them to open, clean every two weeks and close the pool. They came, removed the cover, destroyed my equipment and left. i have been calling them 5-7 times a day, everyday and they never returned my calls until recently to tell me that my equipment is not working. I am going to sue them at the district court and anyone who wants to join me, please leave a comment. By the way, I am an attorney.

We did our research and visited other competitors when we were purchasing our hot tub. After many…read moremonths of shopping around, we decided to purchase from Crocker Sales in woburn, MA and we have no regrets. Our sales person was Brandy and she was wonderful. There was no pressure to purchase and she was able to answer all our questions. We felt it was the perfect hot tub with all options we wanted for a cost that fit our budget. We've had our Master Spa twilight since mid April 2018 and love it. Our delivery arrived in the time frame that was given to us. The delivery team was great at setting up and explaining the exact process to set up our hot tub. After our initial set up and filling our tub we did go and do our weekly water tests with Brandy and she was always attentive. She never made us feel like with didn't count after we purchased. She told us the amount of chemicals to put in our water to get it perfect and it always worked. If you are researching, you have to check out Crocker Sales and speak to Brandy. She is great and helpful.

We made a deposit and signed a contract at their expo at the shriners auditorium, as a shriner…read moremyself i like to support the people who support the shrine and rent the auditorium etc . Horrible experience. Thankfully they breached contract and I got a refund. No communication, no follow through and alot of passing the buck and blaming other departments for the salesmans lack of following up on the process. Steer clear there are much better choices around

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular

we have a 21 year old Kayak pool that my husband usually opened and closed but as he is older now…read more we called Ambassador /Kayak and were pleasantly surprised by the quick , friendly, accommodating and professional service ! Communication was easy , polite and quick ! They couldn't have been more accomodating! highly recommend! Jeanne Smith Saugus Mass.

Been using a different place for a few year, then I found E-Z Test, What a difference! Friendly,…read moreknowledgeable and prices are comparable or better than previous place.

Not a good experience. I had a similar experience to Abe L. I had problems with the installation…read moreand timing of my pool and when I asked to speak to the owners about my issues I was told that all communication would go through their attorney from then on. The owner refused to speak with me at all. They had not finished installing everything for my pool audit was one problem after another. I regret hiring them, I wish I had read the reviews before I did.