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    Budget Rent A Car

    1.4 (211 reviews)

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    Still shot of ants with date and time stamp 5/30/25 at 3:48pm MST

    12 seat passenger rental van full of ants CreatedMay 30, 2025 4:10:15 PM IssueVehicle Cleanliness Absolutely flabbergasted that the 12 seat passenger rental van we rented is crawling with ants throughout the back. Never have I rented a vehicle where so little care/ cleanliness was taken into account when renting out from a major company. Not to mention this was the 2nd vehicle offered due to the fact that the initial van was prompting "Oil Change Service Needed" before we even drove it off the lot. We will be taking this to be cleaned because the whole reason for renting the van was to transport our son a cancer patient who is currently undergoing chemotherapy to Texas. I did record video of the ants. UPDATE- I am now disputing a "$450 cleaning fee" and the customer service is fighting my videos with time stamps. Looks like I will be going into the office.

    Wiper blade condition was so bad the wipers caused a groove in the windshield.
    Rob J.

    Despite having and using Fast Break they did not have the rental ready. The agent was polite and did take care of the reservation. The low rating is the vehicle provided. It was not very clean, had a warped break rotor, desperately needed a tire rotation, the wiper blades were trashed and had grooved the windshield. The pre-rental prep was well below even Budget's low bar standard. Inspect your car before driving away.

    Ants - I had already killed hundreds of them before I thought to take a picture.

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    Page 1 of 6

    Ask the Community - Budget Rent A Car

    How often is the airport shuttle going?

    It goes continually, about every 10 minutes

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    Review Highlights - Budget Rent A Car

    When entering, the lady behind the budget counter was assisting a lady get her vehicle.

    Mentioned in 7 reviews

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    Car Rental Albuquerque Airport - CARNGO - one of many artworks inside the complex

    Car Rental Albuquerque Airport - CARNGO

    3.3(3 reviews)
    0.1 miAirport/Base

    I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

    Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

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    Car Rental Albuquerque Airport - CARNGO
    Car Rental Albuquerque Airport - CARNGO - Facade

    Facade

    Car Rental Albuquerque Airport - CARNGO - One of many artworks inside the complex

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    One of many artworks inside the complex

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(187 reviews)
    0.0 miAirport/Base

    The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

    Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Brand new car for me in mid September 2019.

    Hertz Rent A Car

    3.2(39 reviews)
    0.4 miAirport/Base

    After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

    Very few employees around. I was given the presidential circle row as a gold member. It didn't…read moreseem much different than the endless rows of reserved cars. Was able to take a suv, but it is January in Albuquerque. Easy to leave, nice exit employee. I guess if you had an issue, you would have to go back to the counter. Needed cleaning wipe in car as i have received with National. Must take bus to rental cars.

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    Hertz Rent A Car - #TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

    #TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

    Hertz Rent A Car - Nissan Maxima from Hertz

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    Nissan Maxima from Hertz

    Avis - Final price 643$

    Avis

    1.8(103 reviews)
    0.0 miAirport/Base

    The rental and return process were smooth and there were no issues noted at the time. Nearly a…read moremonth later, we received a notice claiming there was damage to the car during our rental (we had the vehicle for less than 12 hours). The "damage inspection report" provided did not include any photos, and the inspection date was several weeks after the car had already been returned. The email came from a no-reply address and there was no clear way to dispute the claim. The only link included required entering credit card information before any details about the alleged damage could be viewed, which was concerning. The lack of documentation and the delay made it difficult to understand or verify the claim. If you rent here, it's probably a good idea to take photos or video of the car at pickup and drop-off, just to protect yourself in case something like this comes up later.

    Dropped the car off on the last day of the rental. 3 days later received a text telling me the…read morerental is overdue. Customer service is an overseas call center and you can only understand every 3rd word the reps say. Finally, they find the car and make multiple charges to my card. I check the receipt and the charges don't match the receipt. It's was a rental for work and I can't submit an expense with a mismatching receipt. Call customer service again. They say their system is down and I have to call later. Just don't rent here. There's other options at the airport.

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    Avis
    Avis
    Avis - Car Rental Area

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    Car Rental Area

    Budget Rent A Car - carrental - Updated June 2026

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