Horrible customer service! Had a reservation over 10 days in advance, went to go pick it up and they didn't have any trucks. Tried to tell me to go to another location far away from where i needed to be. I feel like they should have done something to compensate the huge inconvenience but all they did was give me attitude. Would highly recommend NOT using this location!! I would put zero stars if possible read more

I have rented from this Budget location 4 times. Why because I keep getting great service from everyone. All the cars have been reserved and I have even ask to trade to a different car and they worked with me. All the cars are clean, full of gas and no issues. When I return, the service is quick and easy. I highly recommend Budge of Cape Coral over Enterprise and Hertz!!! Good prices!!! read more

I had the pleasure of working with Karen and Lizmary today and had to jump on to sing their praises. Not only were they able to help me switch my reservation and accommodate my family's needs better than any car rental company I have ever worked with, they were managing the building with ease on their own. Thank you for the speedy and kind service! read more

I rented a Genesis from your office on December 8th at 11:30 am. Got home and saw it had a bad tire. You were closed by then, you close at 12 on Sunday. Called customer service and was told exchange it at the airport. Ok, 20 miles on a bad tire to RSW and they take the vehicle....and then tell me they have no cars. It is now 1pm. They find a Jeep, vehicle #2, but it has food in it. Back across the parking lot, back on the phone, and they tell me they have a Ford Edge. That's vehicle #3. You would think I would be upgraded by now. Nope. The Ford has body damage. Back across the parking lot, back on the phone for a collective 6 HOURS at RSW and they give me a Dodge Challenger. The most uncomfortable, fuel guzzling vehicle on Earth. Very far from the luxury vehicle I PREPAID. That's vehicle #4. Customer service tells me they can't change anything or offer me anything until I return it. SURPRISE!! I return it and it's MORE than what I prepaid. Amazon discount is gone and I'm sure the promotion for 10% back on an Amazon gift card is gone also. I'm still on hold with customer service since I dropped it off and started writing this. It is now 2 and one half hours on hold. That's almost NINE hours out of my time for a car I did not reserve, and a refund for said car. Nothing. Zero. Besides the expense of fuel ($250) which would not have been an issue if I had the vehicle I reserved, the vehicle was extremely uncomfortable. Drive a Challenger to Miami. A RED Challenger where every cop and racing guy is after you. I would not have had any of these issues if the vehicle I reserved and PREPAID was in proper working order and safe to drive. Still on hold with customer service as I write this. So that's my story of a wrecked vacation. The vacation I get ONCE a year. It is unclear where my deposit is due to it being applied to four different vehicles. It is unclear where the extra $48.76 is. Will I be charged for it? Has it been charged? When am I getting it back? Two things are very clear. Budget has done nothing at this point to even address this situation and my trip was scrapped. This company will now be friendly with the BBB, the FTC, the NTHSB, Facebook, X, Florida Department Of Weights And Measures, Code Enforcement, Chase Bank, FDOT, Florida Attorney General, every single Congressman I have and of course, I'm sending all this to their competitors. Oh yes, and the full page Op-Ed for my local paper as well as the five news channels I have here. When that's done, they should have at least three cars available. All personal vehicles for the employees that just got fired. Put them in a Dodge Challenger with no gas and give them $5. That should make it out of the parking lot.Thanks for ruining Christmas. read more

if i could give zero stars i would. warning!!!!!!! do not rent from this location! they do not have vehicles. the staff was joking about how they never have any cars and always overbook reservations. do not rent. read more

I usually don't listen to reviews that are only negative but trust me, you don't want to rent from here. I'm not sure if it's the company overall or just this location but steer clear. Just to be sure I will not be using Budget again. I booked a rental about a week prior online and chose to pick it up at noon on a Sunday. It gave me options to pick up from 8-6 pm. So Sunday comes and we go to pick it up and they're closed! I look at their hours, and indeed they do close at noon. I just assumed they'd be open from 8-6 pm as it said when I booked. The woman working was very rude and said that their systems were already shut down and they would not be able to help. Honestly, even if we had gotten there at 11:45, they probably wouldn't have helped. And even worse, the next day (when we really needed the car) was a holiday. So we ended up going to an airport location, having to make an entirely new reservation (that was double what I paid before) and told we would need to call customer service for a refund. The woman who helped us at this location was extremely kind and accommodating. Calling customer service was a nightmare, they would just keep saying "they closed at noon, why would you pick up when they closed?" And I was thinking, "why do you let people pick a time that you're closed?" I would just hang up and call again and finally I got a gentleman who was apologetic and helped us get a refund no problem. read more

Really rude service, I hauled ass to get there right as it was closing at 2 after moving down from VA. the guy charged me for not having a full tank. Whatever, I was trying to get the car there on time. Because if you're a minute late apparently they charge you for an entire extra day. I think that's completely unreasonable- at least have a 10 minute rule to allow a tiny bit of wiggle room. Sometimes things happen and you might run and minute or two late. Don't have 2 as an option to return the car if you lock the doors the second the clock strikes 2:00. read more

I had the best experience renting from this location. Everyone was very friendly and the car was clean. I needed to extend my rental twice and all I had to do was call and it was easily taken care of. I would recommend renting from here. read more

RUDE, DISRESPECTFUL MANAGER AND EMPLOYEES!! Don't lie to someone over the phone when they ask you specifics of how the rental works and prices. Also I REALLY loved how when we told you we are a military family you responded like I told you we are dog sh**!! Way to respect your service members. REMEMBER you are in a PURPLE HEART CITY. I'll be alerting USAA how you treated us. read more

WARNING....DO NOT USE THIS COMPANY!! This is one screwed up company....first i rented a car (online) and a week later, I got a call from this location telling me they're not open on Sundays. (my car rental was from Sunday-Friday) the man on the phone told me I had to come in on Sat. to get my car at an additional charge of a day. But wait, I was able to book the car for pick up on Sunday. I told they guy that we would be calling the Budget customer service to figure something out but that we were not paying for an extra day. we called customer service and they argued with us on the phone about the center being closed, The customer service guy "Jose" kept repeating to us that the store is open on Sunday and we are wrong. long story short, Jose finally believed us (10-15 mins in) and said he would add that Sat. to our confirmation "at no extra charge" -we actually are renting a larger SUV in order to take our Military daughter some of her belongings, so we already have a vehicle and only need it for this trip into GA. My husband called our pick up location about an hour after Jose "fixed it" and they told us that there was no additional days added to our account and the guy on the phone said "they do that ALL THE TIME, say they're going to add a day and help a customer, but nothing happens. my husband called customer service again and repeated everything he had to the new person answering the phone...again we were told "But they are open on Sunday" blah...blah...blah this happened 3 times because after the second call, the lady hung up on him....so this place is screwed up. I told him to cancel our entire reservation and ill book elsewhere. I found a WAY better deal at Fox Car Rentals, it further, but we did save 100 bucks. ill post a review on that company once we see how their service it. haha. read more

Talk about a seedy operation, snowbirds and spring breakers beware of Budget Car Rental on Pine Island Rd in Cape Coral. The worst manager, counter workers you'll ever experience. They'll bend you over before you have time to blink. read more

We rented a 12-people van. Car was infested with cockroaches. We ended up not using the car because of it and they were only able to refund us for one day out of all the days we rented the car for. This place is a JOKE! Save yourself the headache and go somewhere else! read more

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The manager at this location is rude and completely unprofessional. Had a car that was 2,000 miles over it's oil change mark, and I called to ask to exchange since the oil change reminder is consistently going off, he said he didn't have any cars to give me. I asked him if I could come tomorrow, and he responded "and what would I give you?" A fairly smart ass remark, I asked if he always responded to customers that way, he said "when they ask questions like that..." And while I was telling him I would be contacting Avis' corporate customer service, he hung up on me. read more

Worst customer service ever. Car stunk of smoke. Budget should shut down this owner. Horrible.

This place is an absolute scam. Total bait and switch. I made a reservation for a full-size vehicle, which is supposed to be a Chevy Malibu or similar. If they don't have that type of vehicle available, then they shouldn't accept the reservation, and I definitely shouldn't have to wait until I get to the place of business to find out that the only thing they have left available is a minivan. Beyond that, this is supposed to be a fast break location, and none of the paperwork was ready when I got there, it took me a full 35 minutes to check out. there are other options, and I would take them. read more

Had a confirmation, went there was told they didn't have a car. I argued with them, they said nothing I can do. I walked outside yelling I turned around and was confronted with 3 employers yelling at me and was punched by one of them. read more

I don't know what is going on at this location, but steer clear. I had rented a moving truck through the budget website with a coupon code. When I showed up, they said that both trucks of that size were out of service and they could rent me a smaller truck that would cost me more money. The manager was very rude and disrespectful (eye rolling, attitude, and dismissive) ........ scam bait & switch .....Stay Away. read more