Almost a year later, still the worst auto-rental place in the history of ever. As Sir Charles would…read moresay, "Trrrble, trrrble, trrrrble." Stay as far away from Alamo as you can, unless of course you are looking for awful, deceitful service.

Alamo is the bomb! Easy check in and a variety of cars to choose from. Friendly employees who help…read moreyou out.

I was not the renter. Initially we had a car with battery issues. I'll let the renter add his…read morereview. In the course of Enterprise getting us a new car, we left some belongings in the towed vehicle. Once we contacted lost and found, things were great. Cynthia at lost and found got right on it. It was complicated because the car was towed without keys. She went the extra mile to recover our items and promptly fedexed them to us. Cynthia E. At Fort Myers Southwest Florida did a great job.

I have rented from Enterprise for over 20 years using a negotiated corporate rate. I rarely have…read moreissues. This (RSW) Fort Myers location used to be my favorite. Not anymore. I reserved and paid for a full size vehicle under my corporate contract. When I arrived, the employee on duty showed me the only "full size" car available. A Nissan Versa. I asked if the Nissan Versa was considered a full size. He said yes. I asked again, are you sure? He repeated yes. I knew a Nissan Versa was not a full size car, as it felt extremely small. I once again stepped out of the vehicle and directly asked if a Nissan Versa is considered full size. He insisted it was. Before leaving with the vehicle, I checked Google, specifically to the rental class with Enterprise. As expected, the Nissan Versa is classified as a subcompact. At that point, I was extremely frustrated. This was not confusion. This was a clear misrepresentation of the vehicle class. I asked to speak with a manager. That did not happen but then he asked me what kind of car I wanted. I made it clear I wanted exactly what I paid for. No upgrade. No downgrade. No excuses. Getting what you pay for should be the minimum standard. Eventually, a female employee approached me. I explained the situation. She apologized and handled the interaction professionally. I appreciate her effort, but the damage was already done. I understand how rental locations operate. I understand quotas, ratings, and long term rentals with 30 day review cycles. None of that excuses misleading a customer. This experience crossed a line. I will not return to this location. As a consumer, verify what you are given. Do not accept false answers. Make sure you receive the vehicle class you paid for.

Friendly, accommodating staff in a convenient location by the Walmart in Estero. I book through the…read moreapp with no issues and the car I requested, or one similar, is always available at my preferred time. The rates are pretty reasonable as well!

Manager with the dark skin and big dreads have some of the worst customer service I have ever seen…read more After one of his employees almost smacked the small children of my coach from the gym next to the store behind the complex, the employee hopped out of this giant white truck with an attitude and refused to give his name or get his manager. After going in to find the manager he was no where to be found. Once we left the manager came out not in uniform in a white T shirt no name tag yelling "what's up man what's up ?" Instead of hearing about what happened he was yelling "no one is going to disrespect my employees". After I chimed in to tell him my coach watched his children almost get ran over the manage got louder and more defensive. Mind you this is the same manager who has been told to not hit on my girlfriend 3 different times and numerous other women in the parking lot trying to workout. Instead of properly handling the situation he said "man forget this" and turned his back on us and went inside. I have never seen a business ran more ghetto and disrespectful in my life. This manager needs to be written up or replaced by a real leader. I am certain the attitude employees have stems from no real leadership in the building.

I can't say how wonderful the people who work here are. My flight was delayed and I was late…read moregetting in. I called the National number and they sent me to another location. I got there and they were rude and didn't help. I stopped at this one right before they were closing and they were nothing but helpful. They explained everything had a car for me and took the time. I would highly suggest this location to anybody that has to rent a car.

Oh my gosh, enterprise was the best rental ever experience. The car was super clean. It was a cute…read morelittle sports car with two seats Mazda Miata. It was adorable. I loved it and the customer service was amazing. I'll definitely rent from them again. I'll never use SIXT again! Overpriced with dirty cars with cloth seats they so under delivered, yuck! Stick with enterprise or you could encounter the worst car rental ever ! Enterprise is so much cheaper and their cars are so much cleaner!

Warning....the amount book online for cost...WILL NOT!!! Be what you pay. Had I known when I…read morebooked through priceline that this was the company I would have not rented through them...get ready for extra costs and fees...also use a cc to pay. They do add an extra $500 as hold so if you are low on funds at bank use a cc. You will get it back in a few days. I got mine no problem with that. My bill was 414.46 on line at booking. I paid 696.26 with added insurance and other fees. That's a 284 difference so be aware and be prepared. Location is good and lady at the counter was very pleasant. The van was ok though it ran like it needed service though...idled high . You sign in a small cc machine so small print that you barely can read it so that's where they trick you with your " Real total" bill. You will see it when you receive your deposit back ....me personally....I wouldn't rent here again. I had rented there before long ago and they did the exact same thing. Just beware

I would not rent from this company again…read more The rental process was frustrating from start to finish. Instead of being located at the airport rental car center, this company is off-site, which meant taking an additional shuttle while all the major rental companies were conveniently located at the airport. After a long day of travel, that was an unnecessary inconvenience. When we arrived, the office was essentially a trailer, and the vehicles were noticeably lower quality than what you'd expect from the major rental agencies. Our car had dirty floor mats and existing damage that had to be documented before we could leave. The biggest issue was the payment process. I had originally reserved the vehicle through a third-party site, but because my original credit card had been stolen and replaced, they would not work with me to resolve the issue easily. I was forced to use a different credit card, which was particularly frustrating because I specifically use my American Express for the rental car insurance coverage. I ended up having to go back inside the office four separate times before everything was finally sorted out. The check engine light came on 5 minutes after we left. Overall, the combination of the off-site location, poor-quality vehicle, dirty interior, existing damage, and cumbersome check-in process made this one of the worst rental car experiences I've had. I would recommend paying a little more to rent from one of the major companies located directly at the airport. Note: the shuttle driver man was great though. Very nice.

100% recommend. Jay is amazing he was so helpful and professional. Honestly in and out so quick. He…read morewas such a pleasure to work with.

My experience with customer service was absolutely AMAZING! Jadavian thoroughly explained the…read moreprocess! We examined the vehicle together, and he provided answers for all of my questions. I will be returning here, and continue to work with this company! I enjoyed the service and the overall professionalism.

After waiting 5 hours the Hertz rep did show up at the Hyatt Coconut Point and offered a 50%…read morereduction in rental rate for the delay and mistakes made in my reservation. I appreciate the gesture and accepted the offer. Bottom line is they accepted fault and made good on the rental. I do have to give credit to the Hertz rep who personally showed up at the Hyatt on Monday the 27th of October he made everything ok! He personally saved the incident and my return business! Thank you.

The gentleman that helped me this morning at the Marco Island enterprise was exceptional. He was…read morepolite, prepared and courteous. Cheers

Excellent experience. Rented an SUV yesterday from them. Top Notch service. Polite, timely, clean…read morecar, in and out in less than 5 minutes. I note some other reviewers apparently had some issues, but maybe that was the past before the current team/management was at the helm (or maybe competitor companies are doing some of those reviews - jk lol!). This is now my go-to rental choice on the Island!