Reserved a car online through Enterprise. Called to confirm, the morning of and there was not a…read morecar available and there would not be a car available. The lady was not helpful other than telling us to call another location. Did not offer to call or offer any solutions like find a car from another location and have it delivered, NOTHING! Horrible customer service! Would not even give 1 star if it was an option.

The manager Tre, and his staff do an amazing job. They're always helpful, respectful, and…read moretransparent, doing everything they can to get you into a vehicle. I've rented from this location 3 or 4 times in the past 6 months, and every experience has been great. Big shoutout to the leadership and team for staying professional and focused on their customers, even when car inventory is low or situations get tough with upset customers. .

Great staff, very good at communicating with customers. Courteous, knowledgeable and respectful,…read morewhat all car rentals should have, but not all do

Over the past several years, I have rented a vehicle from this Enterprise location. Customer…read moreservice has always been good, even when they have been super busy. Today, I encountered Moussa Sall (Area Rental Manager) because the store manager was out with a basketball injury. As a consultant whose worked with retail businesses on creating great customer experiences, I was very impressed with Moussa's customer-centric management style.

covington pike, memphis tn- i love the customer service !! i have been coking for a long time ,…read morefrom renting for a trip or a insurance claim they have showed me excellent service and i thank yall for that- service of speed was the best and i appreciate the courtesy ride

I rented a Mid- Size SUV. When I got there, they told me that they had a long wait list for a SUV,…read morethey didn't have enough SUVs, and they closed in just one hour. So I had no choice but to switch to a Sedan, a Nissan Altima. The workers there were nice, so that's an upside, but still disappointed that I didn't receive the car I paid for. Why offer availability for a car they don't even have availability for? Why not have more of the most popular car if they know it's going to have a large amount of people wanting it? The website even advertises renting a SUV as one of its major draws. At least the workers were nice and explained everything to me, so I'm not as angry as I could be, I just wish they didn't pretend they had availability for something they didn't have.

Was a very good experience the first time we got a rental car here due to an insurance claim. They…read moreupgraded us to a Nissan Rogue even though USAA only paid for a car rental. I went back to this location about a month later on the same insurance claim. This time, no one said anything about USAA only paying for a car rental. The employee just brought a Rogue around without even asking if I wanted a car. I figured it was the same deal as last time. $115 charge later for the upgrade, I learned it was not the same deal. I explained last time I got a free upgrade and was just told "that was a different contract." While the person I talked to, whom I am assuming was the manager, was not rude, I wouldn't call her customer-friendly and she didn't offer to explain the variance in rentals. If you aren't going to offer the same free upgrade as last time, at least make sure employees gives the customer the option of getting what their insurance company will pay for. So between the 5 from the first experience and the 1 from this experience, I figured a 3 was a good rating for this Enterprise. Edited: I just talked to the new manager, Jacob. He could not have been nicer, so I revised my rating, yet again. His customer service is def 5-star worthy!

I told Enterprise representative that I wanted 2 additional drivers to add on the car when we…read morepicked it up. I have one driver with me and a photo of the other driver's license. The representative said that he doesn't need the additional driver info. Trusting the representative, I signed the contract. Later I found that "no additional driver" unless listed below, which no one was listed below. I have to delay my trip and go back to the local office in order to correct the contract!!!!

rented a large suv through Expedia l, arrived at location 15min prior to scheduled reservation…read more hand my credentials over to be told they couldn't contact me to confirm I was coming. I did in fact confirm through expedia via email confirmation but apparently that isn't good enough. real issue is vehicle confirmed but nothing available at the location. vehicle was rented early enough to have one available on site.

I had a rental agreement through insurance. The pick up point and date had been already agreed to…read morebe January 30 at 11 am with a representative of this location, they even decided to call me 1 day after I had made the reservation to make sure everything was ok. What a surprise, today January 30 when the time came and I went in person to pick up just to be told that they don't have any cars. Best part? They wanted to reschedule me 1 whole week later. Strongly encourage to avoid enterprise as a whole, not the first time I had this experience and had to go with hertz.

Every time I need to rent a car at Avis this location never disappoints me. I had the honor and…read moreprivilege of meeting the owner. He's extremely knowledgeable, professional and very customer service oriented. When I first walked through the door I had a attitude because of something which didn't have anything to do with this business. The owner continued to be kind and helpful to me with a smile. Once I finally calmed down and apologized to him for my behavior. He thanked me for apologizing and told me it was nice of me to apologize. The business was clean and my car was extremely clean also. I love this particular location because it's close to my home. Due to my overall experience from beginning to end being exceptional I informed the owner he now has a customer for Life and I definitely rent a great of cars for personal and business purposes. Take my word Cordova whenever you need a rental please contact Avis at this location.

Had a nearly identical experience to Kimberly B. & Michelle C. Made a reservation a week in…read moreadvance, via Kayak, having already paid in full to pick up a car from this location. When we arrived they told us they did not have a car for us and that there was nothing they could do. Prior to picking up the rental car we received multiple confirmation & reminder emails telling us to pick our car up. They made no attempt to email us beforehand and let us know that there was a lack of availability on their end. Additionally, once they told us they did not have a car for us they did not offer to give us a refund (until I asked about it) or help in any way other than saying "you can try calling this 1-800 number to get a refund". The next several hours were spent attempting to get a refund from the Avis 1-800 number and locating another rental car at a different location so that we could get on with our travel plans. A terrible way to start a road trip and a baffling customer service experience, unlike any I've had before.

Even though we just returned the rental to this location, it was a great experience. We rented at…read morethe airport and wished to return to the mall as it is about 5 minutes from our house. We got there at 9 am on a Sunday and the mall didn't open until noon, so we thought we'd have to go to the airport, but Kelvin was out (I think he was checking in another rental) and asked if we were looking for Avis. He led us in the mall and quickly closed the rental out. He was not only quick, but also very nice. Would def recommend this Avis location based on our experience.

Save yourself the hassle and rent from somewhere else. I had a reservation for a 9:00 am pick up. I…read moregot a call at 8:30 to let me know that they had run out of cars. I asked when they expected to get a car in and was told they had no idea. I had to coax some information out of them by asking if there was someone scheduled to return a car and what time they were scheduled to bring it back. I knew the car was not guaranteed to be back at that time, but that would have been a better explanation that "we have no idea". Going back and forth with the lady she tells me "when we get a car, we will call you". I ask for clarification on what that meant. She tells me the same thing - "when we get a car we will call you". I mean, I get the part about calling me. I was confused as to what would happen 'after' they called. I ask if she meant that the car would be reserved for me and she responds again that "they will call me". We go through this a few more times. Then she tells me that she's not going to argue with me. I'm like, "ma'am, I'm not arguing with anyone, I just need a yes or no answer. When you call to let me know a car is there, does that mean the car will be reserved for me?" The fact that she couldn't answer that simple question seemed like they were trying to hide something (so that they could come back and say that they never said it would be my car or whatever). Then she passes me to Thomas who 'kindly' let me know that they will call me when a car comes in. I asked him for clarification, and again, he repeats the whole calling me when the car comes in bit. He then goes on to tell me "that I am no more special than any of the other 100 people that have reserved cars to pick up today". Whew...we go back and forth about what will happen after the phone call. Finally I get an answer. YES! The car will be reserved for me. Then he goes on to say "that's what I've been telling you". I'm like, no, that's not what you've been telling me. In fact, I asked directly if that what it meant and you wouldn't say yes or no. I eventually got the call that they had a car ready for me. Fast forward 4 days. It's time to return the car only to walk up to a locked door with an "open" sign along with note that said "out of office". I call the number and was told he would be back in 5 minutes. 15 minutes later Thomas shows up. I'm a little ticked that they just lock the office up, and leave, but whatever. I mention to him how rude the person who helped me when I pickup the reservation was and he says, "oh, it's you". So yeah, that's me. He's still arguing with me about the "I'll call you" bit instead of just answering my yes or no question. As a side note, after the initial interaction with Avis, I called Enterprise - which was located a few miles up the street. The lady I talked to was pleasant and super helpful. I booked a reservation for a car to pick up in 30 minutes. It just so happened that during that time, Avis called me back to say the car was ready. I ended up getting the car from Avis, but in hindsight I should not have. Anyway - save yourself the hassle from this company that does not feel their customers are special and go somewhere where they value your business.

The prices are a scam to get you to reserve with them only to get a call the day of your…read morereservation to say they do not have the car or another car to rent you. This company is disappointing and rude because they hung up the phone in my face when I asked to speak with a manager about my reservation. Stay away from this company

To start off with weed, had a very difficult time finding the rental place and after reserving a…read morevehicle when we got there they had no vehicle's. had to wait an extra hour and they still did not have one so obviously we would not recommend it

If I could give this place zero stars I would! We placed our rental reservation through Costco, we…read moredid the same thing in Texas provided our ID & credit card then we got our car & left. This location however wanted an arm & a leg. Worst customer service ever, we were there over 2 hours compared to the Texas location which was less than 5 minutes. We were broke down & they wanted 5 different documents & we had to log into accounts they wanted our bank statements as is, we could not blur out or account into... just completely ridiculous!!! I wish I had read these reviews beforehand!! Such a waste of time! Go somewhere else... buyer beware!!!

Horrible service. Horrible trucks…read more Got our first truck, when we started packing there was a hole in the roof. Called the location 15 times; nobody answered. Finally we went back and the employee said she would meet us at the other location. Well it was like a 15 minute drive but took the employee over an hour and a half to meet us. Put us on the road 2 hours later than we wanted to be. Truck was NASTY and road terribly.

My daughter rented a car from this place. Took a video 360 all the way around it. Arrived to her…read morelocation about six hours later. It was dark. Woke up the next morning and went to the car and noticed a golf ball size bubble on the tire. No damage to the wheel. Could not get budget to get a full-size spare and replace it. I even offered to go take it to a store and they said I would have to pay for the tire. That was Ludacris! After at least 12 calls to Roadside Assistance they could not find rental agreement to help us, they said it was a franchise and that was a problem locating it. Called the location many times. They transferred me around many times. We finally got fed up and told them to come get this car. Before that, they said we would have to drive it an hour to the Atlanta airport. I told him it was unsafe of course with the bubble in the tire it could blow anytime. Very disappointing. Guess what happened after that. They billed us $150 for pet hair in the car. Keep in mind that the car was returned unexpectedly six days early. No grace from them. And then charged an outrageous daily rate. We had it rented for a week at a real good rate. Only had the car one day. Now it gets much worse they billed us for two tires and a wheel and a alignment for $782.09. Many many many more phone calls and providing pictures and videos and finally they refunded it. It took an act of congress and was several months after they charged the extra $782.09. Stay away from this location by all means. This gives budget a bad name. We rented from the budget in Cordova, Tennessee. Be aware stay away!

Horrible location , horrible service . They are not organized and are rushing you out. No option to…read moreupgrade to a bigger suv.