Absolutely the worst rental car location... The employees have zero clue of what they are doing. The place should be closed. Most of the renters are Uber driver rentals. Each customer has a bunch of issues (no credit card/ pre paid card with not enough available credit too rent) I could go on and on. Then the biggest issue the employees don't speak English....seriously.. Also they close at 2pm on Sundays and holidays. Last thing. The van I rented had a warning light that said change oil !!!! read more

Budget Rent A Car - Car Rental Near Me - Hialeah, Florida

This place sucks They have one guy working that ask you the same question 5 times !! This guy doesn't speak Spanish or English !! Junior said he is the manager and his English is horrible . CANT UNDERSTAND ANYTHING HE SAIS!! read more

HORRIBLE SERVICE! I rented from the Budget located in Hialeah, on 57th Ave. My rental was for an entire week. After making payment, they gave me the car and the exterior was extremely dirty- like actual black dirt showing. The inside of the car was not vacuumed. Before leaving, I asked for a discount because of the unsatisfactory presentation of the car. I was told I would receive a discount. Also, I was told the gas was full. Immediately after driving off, I noticed the car was only 3/4 full (I took a picture for proof). I called Budget so they could make the correction. I also told them that the middle console was full of napkins and papers from the previous customer and that I was not satisfied with how the car was given to me. Again, I was told I would be provided with a discount. A week later, I returned the car with a FULL tank of gas. The same employees were present. I reminded them of the situation and the condition of the car. Budget's employee, Junior Laguerre, an older man, was very blunt, nonchalant, and unapologetic about me not being happy with the car. He replied, "I was not the one that gave you the car that way". I responded no, a younger employee did but I did call and spoke with you as well. Both employees assured me that I would receive a discount. Junior showed no empathy and did not care. The younger employee sat there and didn't say anything. It was the worst customer service I've ever received. I rent at this location all the time. After this experience, I will not be returning. I rather give my money to a business that has integrity, values their customers and provide exceptional customer service. I am very disappointed. read more

Roe is the best. He went out of way to help me beyond the call of duty. Very much appreciated!!!!!

Horrible service. They don't care about the customers and on top of that the don't have any vehicles for rent. They charge you with no vehicles in their inventory. read more

Carlos and Martin are very helpful especially during this pandemic they explained how they clean each car with chemicals to stay safe from COVID 19, I highly recommend this place for rental cars, they break down every step and give you good prices read more

Budget Rent A Car - Car Rental Near Me - Hialeah, Florida

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On top of the fact EVERYTIME I went a vehicle from this location they NEVER have the vehicle I reserve. I get a vehicle like this with us being in the middle of a Pandemic with Coronavirus19. Oh and did I mention I even received an email prior to.picking up my rental that Budget valued their customers and take very serious the current state of Coronavirus19 and ASSURED ALL VEHICLES were being throughly cleaned. Customer service people are of NO HELP and could care less about the customers and are in the HABIT of hanging up on them! They best believe they have losse as a customer. read more

Don't rent through budget in town and not mention you are returning at the airport. They cut the $300 fee in half, how nice. $291 for a 30 hour rental! #budget read more

Budget Rent A Car - Car Rental Near Me - Hialeah, Florida

"DO NOT RENT FROM THIS LOCATION" I had an reservation for 8:30am, showed up at 8:20am and no one was available to give me my rental. I called Budget National Number and was told to wait until 9am. Ask to speak to a manager and was told there's nothing they cause do about the inconvenience. I only gave a star cause Yelp made me read more

I love renting at this location specifically because the process is so fast & easy, also the cars are always clean and ready to go! By the way staff there are amazing! Definitely a go to rental location!! read more

Horrible service. I wasted 3 hours trying to reserve a truck here, which they had sitting in the lot, but the owner said that "their system was down" and he did not want to call HQ in order to do it over the phone. Stay away from this place, since the issue starts with the owner himself. read more