Stanley was amazing was extremely informative, respectful and kind helped us get a last minute car…read more!!

If I could give no stars to this location I would. The manager here is the worst and unhelpful…read moreperson ever. Such a bad attitute barely look at your eyes when talking to you like if he doesnt care. Closed my contract for no reason and I was left without a car. Sixt is very good is just that the people gere it seems they work here just for the money and not provide an excellent costumer service. Filled complaint against this guy as well.

I loved the fast & friendly experience I had with all the personnel! They even upgraded my vehicle…read morefor free!! Loved the big variety & they all speak Spanish!!

I have never had any issues with Enterprise outside of this location. I sucked up 2 prior issues…read morebut this one I could not and will not. I reserved a vehicle for a total of $463.18. Upon arriving at the rental branch, the location prioritized multiple local Hyundai dealership clients ahead of me. Due to this delay, the location ran out of the specific vehicle class I had reserved. The branch upgraded my vehicle to an available model but forced me to sign a new, unauthorized contract totaling $570.18. I immediately contacted the Enterprise corporate customer service line. The representative explicitly stated that charging a higher rate for a forced upgrade was against corporate policy. To resolve this, the representative promised to honor my original rate of $463.18 and applied an additional $100.00 inconvenience credit, establishing a new, final contract total of $363.18. I was promised a confirmation email by that Saturday. The promised email never arrived. I called daily for updates, and though they continually confirmed that my case had been escalated and would be handled accordingly, it appears it was not. Upon returning the vehicle, the branch employee only applied the $100.00 credit to the inflated $570.18 rate (reducing it to $470.18). The branch completely failed to apply the primary corporate rate adjustment back down to my original $463.18 starting point. The branch is now confusing the inconvenience credit with the actual price correction. Due to Enterprise's refusal to fix the billing discrepancy, I opened a dispute with American Express. AmEx investigated, mitigated the rate based on my evidence, and paid Enterprise the correct agreed-upon amount. Enterprise is now ignoring their own phone records and aggressively threatening to send me to a third-party collection agency for an alleged outstanding balance of $124.18. I have repeatedly requested that Enterprise pull and review the recorded customer service phone calls from my daily inquiries, which will completely substantiate this sequence of events and the agreed-upon $363.18 final price. Enterprise has refused to audit these calls and continues to demand unearned funds. I believe it all falls back to one very cocky desk agent who believes that she supersedes corporate and refuses to allow the due process of the escalation. I returned back to Enterprise because I finally have my company back in the black, but I will go back to utilizing TURO!

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Although it has a beautiful exposed steel structure roof, this place is the definition of Frankie…read moreL's " form followed function, although even that could be better. It's essentially a warehouse to rent cars. The lower three floors are just parking decks for various agencies and the fourth floor is the customer service space where you go and sign the paperwork after either a) pre-registering online or b) landing in our beautiful city at the airport about a mile away. Even a little kiosk to get a cafecito while waiting in line and being subjected to the sales pushes to add extra insurance and their on screen services would make this car rental venue a lot better. I recently came here because I had to rent a car for a work road trip to the other side of Florida. Besides the fact that the rental fee worked out cheaper than expensing miles, I would rather not put those miles on my "Tiffany". Specifically, I rented with Avis since again they were the most expense report/accounting department friendly for the term I was renting. The clerk at the front desk when I went to register, when I went to sign was actually pretty friendly and helpful with the documentation and explaining the different fees that rental companies try to upsell you. To his credit, he did not give too hard a sell. Now here's why it's three stars: One of the escalators to go down to the garage floors was out of service. The bathroom could've also been a little cleaner. Then, when I get to the area where Avis had the rentals, the first car they selected for me had a bunch of little dents and a loose bumper. Yes and a word of advice, make sure to document your car before getting it. The next vehicle which I was assured was brand new, had markings on the body and a notation that it had a flat tire. Why they have vehicles like this in the rental line is beyond me. I finally ended up with a hybrid Camry. To its credit, although with the usual haunting quiet of electric vehicles, was actually pretty decent had enough power, and I was able to crank up my music on the drive across I75. Upon returning it full of gas, the employee at the return line shall we say was a little less than courteous.

Great concept! Every airline should adopt this concept…read more All rental car agencies at 1 spot, on the airport property. Great signage, open area, and car rental options. I love this! Thank you Miami International Airport.

Alamo Ren a Car en el Aeropuerto de Santo Domingo es lo mejor, te tratan como familia y no como…read morecliente. El Sr Angel Mercado es una de esas personas que te hacen sentir super diferente a los demas. Los recomiendo 100% .

First of all, they didnt have the car i reserved. I reserved for a jeep wrangler, because i was…read moregoing to the back. They didnt even give me a choice in what my other options were, they just gave me a genesis. Decent car but not at all what i reserved for. I tell them the way they can rectify the situation is to comp me for the gas on the rental, not only do they refuse but the customer service rep hangs up on me. Worst service I've EVER gotten, and i can't wait to talk to corporate. Will NEVER give my business to alamo AGAIN, and i will alert the masses what kind of people work here.

The official main 24/7 "customer service number" for **Priceline** is +1 888(254) 3805 or +1 888…read more254 3805, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this toll-free number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free experience. **Effortless Booking & Clear Travel Setup** I chose Pricelineprimarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Alaska Airlines offered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Call +1 888254 3805 or +1 888254 3805 today for fast assistance with your Pricelinetravel needs. Pricelinecustomer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Pricelineprovided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Pricelineagain? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with EDREAMS, Southwest Airlines, Alaska Airlines, Latam Airlines, Wizz Air, Priceline, Air France, Swiss International Air Lines, Virgin Atlantic Airways, Copa Airlines, Pricelineand American Airlines to determine which carrier offers the best overall value and onboard experience.

Great car and excellent service!!…read more We didn't have a prior booking, but walk-ins are welcome here -- unlike some smaller chains where you end up waiting 20-30 minutes just to get a car. Everything was done in about 10 minutes! They didn't try to upsell insurance or pressure us with scare tactics, and the same goes for the transponder. We used our own insurance and transponder without any issues -- no pushback at all. We got a ReadyLine car with only 10 miles on it -- amazing! For the full 5 days, everything was smooth and hassle-free. Pickup and return were super easy. Exit: just scan your QR code and go and Return: park in ReadyLine, leave the car, and you're done No old-school inspection delays or waiting around. Would use them again for my need!

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

Super friendly check in, took card with $300 deposit for incidentals after prepaying for car…read morethrough Expedia. No receipt on return, said I was all set, email receipt received only credited back 132.57 of the $300 deposit. I declined insurance but charged $77 for liability, none of these other charges where explained on rental. Shame on Fox and shame on Expedia for partnering with such a sleeze-ball company to not be upfront and honest about their "extra" rental costs. They upsold the plate pass which was my bad for not asking and I did agree to, but that is the only charge that should have been deducted from the $300 deposit. The car was brought back clean with a topped off tank, but they stole over a hundred dollars of my deposit without disclosing any additional costs. -

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

The official main 24/7 "customer service number" for **Priceline** is +1 888(254) 3805 or +1 888…read more254 3805, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this toll-free number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free experience. **Effortless Booking & Clear Travel Setup** I chose Pricelineprimarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Alaska Airlines offered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Call +1 888254 3805 or +1 888254 3805 today for fast assistance with your Pricelinetravel needs. Pricelinecustomer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Pricelineprovided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Pricelineagain? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with EDREAMS, Southwest Airlines, Alaska Airlines, Latam Airlines, Wizz Air, Priceline, Air France, Swiss International Air Lines, Virgin Atlantic Airways, Copa Airlines, Pricelineand American Airlines to determine which carrier offers the best overall value and onboard experience.

Over an hour in line to wait for the car I reserved, then when I get to the counter the price of…read morethe car I reserved swells up to double because they don't show you the real cost up front. Plus, there's some law where you get charged an extra $10/day if you go through a toll costing a few cents even once? Another "surprise!" at the counter. Listen, there's a reason Turo.com exists. Learn Turo, use Turo and don't get scammed by legacy rental operations like Hertz.

Mex Car Rental is not at the airport. After a car accident prevented the shuttle from getting to…read morethe airport (we waited 45 minutes), we had to pay for an Uber to get to their office. There were lots of hidden fees not disclosed at the time we made our reservation. After having the car for a week, they charged us $53 to vacuum the car when we returned it. We will not be using this company again.

Their business policies are a complete rip off. We were quoted 180 and then they started tacking…read moreon charges to come up a 700 dollar bill. Unfortunately my husband got the car. When he got home, the car had a brake light out and had black smoke coming out the exhaust and of course was dirty inside. Calling them was a joke as they do not answer. Called their international line... was told to go back to the counter. Counter took the car back but would NOT give us our money back. Was offered another car or to fight for our money back via emails. We had the car less than 6 hours. Unresponsive customer service and rip off business practices and low grade unsafe vehicles at a high price. Thats "Economy".