Avoid this company -- they are unreliable, incompetent, and will ruin your plans. I booked a large SUV weeks in advance for a college move with a drop-off in Orlando and even confirmed the day before. Hours before pickup, they told me they had nothing and offered two smaller cars -- useless when I have one driver. They made me call another branch myself, which had a car but only if I returned it to Atlanta, despite my flight out of Orlando to my home 5,000 miles away from the mainland. Zero accountability, zero effort to fix their mistake, and a complete disregard for customers. I spent hours on the phone calling over 20 times all over because they are unable to transfer my calls. Everyone I dealt with was useless, and I will never, ever do business here or with Budget Car Rentals again. read more