​ I would like to thank manager Rodney for the upgrade of service I received on my last visit to…read morehis Riverside Macon location. Even though the office was very busy that day , they made me feel at ease with getting me back on my journey as quickly as possible , for this I'm very thankful .

The staff was on the ball, on the money, organized, went out of their way to help and very…read moreprofessional. I worked primarily with Cortez at the Riverside Drive location. I had an unusual situation following a car accident and needed a rental long term (2 months). He listened, gave thoughtful advice, is extremely intelligent and has great interpersonal skills. I was in terrific hands with this location from start to finish! Thank you Cortez and Staff. Sincerely, customer Joel

If i could leave a negative 5 star review i would these people are about as slow as they come and…read morethey never give the right information. I talked on the phone with someone twice to just to up there and get denied. Maybe if they pull it together and get some brain cell function going there wouldnt be a issue

This place needs to be closed down. They are not professional or on the same page. The guy who…read moreworks there is not as bad as young lady who give false information!! Need to go to training class. The manager of the branch is useless!! Worse experience I've ever had ! Wouldn't recommend this location.

I will not be visiting this location back.There so unprofessional AF.Walk in for a reservation that…read morewas made months ago for a 3pm appointment get there and they advised no cars are in yet and to come back in a hour.Arrive back in a hour and advised still no car so I had to go to riverside dr location to get a car.They even called the day before to confirm the reservation so they should have advised than that no cars was not available instead of waiting on me to get there.The whole staff needs to be fired and I will be calling corporate first thing in the morning.And ima continue to post reviews until the people at this location is removed.I only recommend to go to the riverside dr location they are so professional and helpful.

Never will use Enterprise again. Money grubbers. Neglect to tell you full details, no paperwork,…read moretiny screen only to put initials. Would have been nice to know that damage waiver can be declined along with anything else a customer might need to know. Most people don't make a habit of renting vehicles and might not know to ask. Should pay more attention to customer understanding of charges before proceeding to the gouging than to size of dents or scrapes.

Avoid this company -- they are unreliable, incompetent, and will ruin your plans. I booked a large…read moreSUV weeks in advance for a college move with a drop-off in Orlando and even confirmed the day before. Hours before pickup, they told me they had nothing and offered two smaller cars -- useless when I have one driver. They made me call another branch myself, which had a car but only if I returned it to Atlanta, despite my flight out of Orlando to my home 5,000 miles away from the mainland. Zero accountability, zero effort to fix their mistake, and a complete disregard for customers. I spent hours on the phone calling over 20 times all over because they are unable to transfer my calls. Everyone I dealt with was useless, and I will never, ever do business here or with Budget Car Rentals again.

Desk attendant did not return my license. Left it on the printer. No apology, no response when I…read morehad to return when I realized the license was never given back. Horrible service. Also made me have to contact the Budget reservation phone number to change things that should have been done by customer service. Why have someone there who offers no customer service?

The lady who was working the front desk both times that I came here was extremely rude. Both times…read moreshe had airpods in her ears and was on her phone the entire time I was talking to her. She barely spoke to me at all. When I picked up my rental car, I asked her where the gas tank button was and she glared at me, silently walked to my car, and then pointed at it and walked away. When I dropped off the rental and she was working again, I told her that I was waiting for a car dealership to pick me up and asked if I could wait for 15 minutes in their waiting room for my ride. She looked extremely annoyed and said I couldn't because she was "about to take her lunch break". I ended up having to stand outside the store for 20 minutes in the blazing hot sun. Overall terrible experience and will not be returning.

Excellent service, got a new car at a great rate. Easy process to get car and check it back in, we…read moreplan to use this Hertz again!

Barbara and the staff are amazing. This is a small agency…read morebut busy. Make sure you reserve well in advance(days) or they may be out of cars. I have rented from this location since 2017. Yes at times there have been hiccups but overall I have been very satisfied renting from this location and will continue to rent from here.

Customer service is rude and does not resolve anything. No US based call centers. Even the managers…read morewill blame you for any problems you are having. I would not recommend this Avis or anything to do with them. The preferred customer program is pointless since most branches are privately owned and do not owner the program.