Arrived as scheduled at 1:15 just got our rental car at 3:55. The car is filthy and the gas tank…read morewas not filled. Customer service counter said it's been this way for weeks. Cars are not on site and only 2 employees to retrieve them. Service agents were polite and apologized but this is unacceptable.

My flight arrived a little pass 11 pm and they close at 11. I called the location several days…read moreearlier and talked to a local representative and told me someone was usually around to allow for late pickup. I arrived and the counter was closed with no one around. A couple was looking around the counter looking for keys they were told was hidden away for afterhours pickup. I ended up taking a lift to my hotel for the night and returning in the morning to pick up my rental vehicle. Pick up was quick and easy. The airport is small, so everything is close by. Pickup lot is around front. They give you the keys at the counter and you walk out to the car and drive off. No presentation of paperwork or parking gates to go through. Returning the car was not as quick and really easy. I do not remember being told but returns is in a different location from pick up. I tried returning the car to the same location as pick up, but no open spots were present. I ended up calling the office and being told it is on the right as you enter the airport pick up drop off area. Visually it has hard to see but it is the parking lot on the right just before the airport terminal. Returning the car was quick and fast and just a short walk to the terminal. A quirk at this location I noticed was the number of texts reminding me when the car was due to be returned. Other locations I have rented from were pretty flexible on what time I was returning the car. This location sent me a link to adjust return time.

The car and customer service were both top notch! Highly recommend! They went above and beyond to…read moretake care of us!

Horrible experience! I had to fly up to Santa Rosa for a last minute family emergency. my flight…read morewas scheduled to leave Burbank at around 6:30am and booked my car rental as I'm on the plane before takeoff. I get to STS and it's 8:30am and there's no one at the counter. There's a sign that says to call Daniel for assistance. I call and he picks up just saying "hello?" I was confused i might have called the wrong number but i told him i was at the counter and it said to call him. He said he was with a customer and it would be "awhile" before he could make it back. So I asked if Anyone else was available? And he said no it was just him and he would be back in 10-15 minutes. So I wait and he eventually comes back, no hello, no apology for the wait- nothing. He just said "what's your last name because I don't have anything until 10". I was confused so I showed him the confirmation on my phone and he didn't even look at it he just said again "what's your last name" and when he looked it up he said "you must have just booked this because i did not see this- I was just here right before you called" he then went on to look at what time i booked which was 7am which was now 2 hours later. He then said "oh well we don't open until 8", but that also means he should have seen it when he was "just at the counter" - so to deflect, he decide to attack me and tell me i was rude and how he thought I was rude on the phone. Um excuse me? I understand if you have low inventory and a hard time turning things around for last minute bookings. Completely understand that, but to lie and then call me rude?? He said he had a different type of car available but it would be $20 more a day, which I felt he should have given me at the same price as what I booked because they weren't ready, which he said no. I cancelled my reservation because I would rather pay more than deal with someone like him. So to sum it up- he was extremely unprofessional and rude, when it was their fault! Never book with ACE in STS!

This is my favorite location. The staff is amazing and thats not typical of an airport hub from my…read moreexperience, and I have a lot of experience with them. Natasha is a superstar! She has gone above and beyond every time. She has made some really great recommendations on vehicles when they are short on inventory and have cars im not familiar with. Aaron is another solid member of their team and has helped me in a few scenarios where the vehicle was less than ideal and/or had issues. The manager also helped me out on a few occasions and just goes to show that good teams have good leadership.

This was my first time using this particular National location. We got to the counter upon…read morelanding. If you have status, there's nothing special as far as a quick way to be served here, you'll have to wait in a potentially long line. I am top tier with National, but fortunately I got in line as soon as I landed, while waiting for my luggage to come. But while being taken care of, I looked back and the line was very long. The guy checking me in was very friendly and helpful, he offered me a nice selection of vehicles, but this location doesn't have a Emerald Isle, so you need to hope they have a nice selection of keys at the counter to offer you. Checking the car back in was interesting, as it was in a parking lot where I thought there would be no one there, but there was an employee there when I parked and he was VERY friendly and helpful... he asked how the car was to drive, any issues, etc (this is always what they ask), but he was very sincere and engaged us in some pleasant conversation - it was nice to get such great service! (sorry, I don't recall his name, though he gave it, but we turned in our car on 6/10/25 at 2PM) Overall - Decent service and the vehicle I got was great.

Christopher Kuykendall, the branch manager was the individual who helped me get into my car. He was…read moreextremely quick and friendly. He told me everything I needed to know at the rental. I will only use Hertz moving forward. Thank you, Christopher for making my wedding weekend easy and care-free!

So. Now Hertz is harassing us because I didn't return their car. See pic. We had a flight to…read morecatch, and the "opening" person at Hertz was the only person missing. They have a drop box for keys. We photographed the car parked, dropping the key in the box, and went through security on our way out of the airport. The incompetence with this group is deep and wide. Get it together Hertz!

I booked a Toyota Camry weeks in advance. When I arrived, I was told they had no Camrys. So, I…read morereceived a Volvo XC 90 instead. The car was dirty; they had a sign near the walk up saying the car wash was out since 5/31/26 (about 3 weeks). Once we drove it a few miles, the warning light for low tire pressure and the warning light for no washer fluid in the windshield washer turned on. It is obvious this vehicle was not checked before assigning it to me. I tried twice to fill up the tires with air, but the warning light did not go off. When I returned the car, I told the attendant about these issues. All he said was "OK," "OK." Not "I'm sorry." Lousy.

When I ordered my car by phone, I was told a price if I paid then with a credit card. Surprisingly,…read morenone of my cards were accepted! Really!?! When I had to pay at the pickup desk, I was charged $20 extra because I hadn't prepaid! I used the same card that hadn't been accepted by phone. What a scam! Probably won't be using Avis again.

This place is a GEM. So easy to get in and out of. Flys to a ton of direct locations and most…read moreeverything else is a layover away. Never waited more than 15 minutes from walking through the door to sitting at the gate. 10/10

If every airport were this easy, flying would be a lot less stressful…read more This is a small, clean, well-organized airport that's incredibly easy to navigate. Security was quick, getting to the gate was simple, and the whole experience felt refreshingly relaxed compared to the usual airport chaos. It's the kind of airport where you can actually enjoy the beginning or end of your trip instead of counting the minutes until you're through security. My only disappointment--and the reason for four instead of five stars--is that I expected a lot more Charles M. Schulz. With the airport carrying his name, I was hoping for more Snoopy, Charlie Brown, Woodstock, and Peanuts-themed artwork or displays throughout the terminal. There are a few touches here and there, but I left wishing they had leaned into the theme much more. It feels like a missed opportunity to give the airport a unique personality and celebrate one of the area's most beloved icons. That said, it's still a great little airport. Clean, efficient, friendly, and about as painless as air travel gets. If you're flying in or out of Sonoma County, this is a wonderful place to start your journey--I just hope they let Snoopy take over a little more someday. 4 stars!!

The vehicle I received for my reservation on May 9th had a coolant tank that was way below minimum…read moreline. I showed the Budget agent at this location during the pick up time before I left. He told me to buy coolant and refill the coolant tank and I will be reimbursed at the drop off location. Since I was going to SoCal, I didn't want to risk the engine overheating. So, I went to autozone, purchased the coolant, and refilled the tank like they told me to. At the drop off location, I told them what had happened, showed them the before and after pictures along with the receipt from Autozone. They told me they could not do the reimbursement and that I will have to do it at the location I had originally picked up the car. On May 13th, I returned to the Budget at Airport Blvd (the original location) after my trip to inform them that was I was not able to be reimbursed at the drop off location. They told me they could not reimburse me since the car had a prepaid reservation. I feel cheated like I performed free maintenance for their vehicle. They wasted my time and energy and each gave my excuses on why they couldn't refund me for the coolant they told me to buy. Very upsetting.

I'm not certain I've rented from Budget at this airport before, I typically just book whatever the…read morebest deal appears to be when we fly in here. We just need transpo around to our fav wineries, places to eat and hotel and I'm a hand luggage only person so we never need a ton of room. A compact or Economy car is more than enough space. Rate was fair, service was great, car exterior could have been cleaner (the windows were all a bit smudged up) I suppose we could have hit a gas station and dealt with it but it wasn't a deal breaker. Got me to my wine and meals which is all that mattered to me. Would totally rent from them again if their rate comes in as the best for my days in town. Easy breezy pick up and drop off! Final receipt emailed to me minutes after tossing the keys in the return box.

Hello Nextcar, "This location knows how to take the reservation but they don't know how to hold the…read morereservation and after all this is the most important part of the reservation process anyone can just take reservations"! I don't think I could ever reserve a car with them again knowing the probable outcome. Jerry (Unfortunately this is a True story. I would have expected an upgrade or a downgrade either would be acceptable but they had no cars, this is not acceptable!)

Skip the lines with the other car rentals and use Nextcar. The CEO Matt helped me personally get to…read moremy car, set up my blue tooth GPS, and helped in every way. It was a very refreshing experience and the epitome of customer service. Thank you Matt!!