Nelle was the representative that helped me and she was very friendly and professional. She was…read morevery helpful and a true testament of what customer service personnel should be.

They didn't have any cars available when I arrived on time for my reservation. They refused to…read morecontact the next renter due for return and were extremely rude. Once the car was ready, it was a 13-year-old, beat-up car with 70k miles. We were stuck waiting at the airport for over an hour with no other options. They're not worth the discount. Stay away!

This is my favorite location. The staff is amazing and thats not typical of an airport hub from my…read moreexperience, and I have a lot of experience with them. Natasha is a superstar! She has gone above and beyond every time. She has made some really great recommendations on vehicles when they are short on inventory and have cars im not familiar with. Aaron is another solid member of their team and has helped me in a few scenarios where the vehicle was less than ideal and/or had issues. The manager also helped me out on a few occasions and just goes to show that good teams have good leadership.

This was my first time using this particular National location. We got to the counter upon…read morelanding. If you have status, there's nothing special as far as a quick way to be served here, you'll have to wait in a potentially long line. I am top tier with National, but fortunately I got in line as soon as I landed, while waiting for my luggage to come. But while being taken care of, I looked back and the line was very long. The guy checking me in was very friendly and helpful, he offered me a nice selection of vehicles, but this location doesn't have a Emerald Isle, so you need to hope they have a nice selection of keys at the counter to offer you. Checking the car back in was interesting, as it was in a parking lot where I thought there would be no one there, but there was an employee there when I parked and he was VERY friendly and helpful... he asked how the car was to drive, any issues, etc (this is always what they ask), but he was very sincere and engaged us in some pleasant conversation - it was nice to get such great service! (sorry, I don't recall his name, though he gave it, but we turned in our car on 6/10/25 at 2PM) Overall - Decent service and the vehicle I got was great.

Christopher Kuykendall, the branch manager was the individual who helped me get into my car. He was…read moreextremely quick and friendly. He told me everything I needed to know at the rental. I will only use Hertz moving forward. Thank you, Christopher for making my wedding weekend easy and care-free!

Horrible! Do not use hertz at Santa Rosa airport! They are completely horrible to deal with! My…read morehusband went up to the count, he had rsvp at 4:30 pm but because our airline came in 15 minutes early they sent him to the back of the line where 25 people were waiting! Service was sooo slow!

Considering the seriousness of the fires in Sonoma I will leave out a majority of the details…read more Monday morning was the absolute most terrifying day of my life as an entire county was being evacuated due to the wildfires. A group of my friends and family along with myself were fortunate enough to get to the Sonoma airport safely. Unfortunately when we arrived to the airport there were a total of 2 employees in the main terminal and one man working a detached terminal for United. No shuttles were available and no rental car employees were present. Shortly after arriving the airport lost power and the situation was beyond tense. We had stressed every option but we had not vehicle, shuttle, flights weren't flying because none of their staff was able to get through the fires. After spending hours at the airport our nerves were going crazy realizing we had no options or support Francis ( an Avis employee) showed up with his wife who was in tears. Francis and his wife had just driven from their home through the wild fires. We saw him in the parking lot and immediately approached him, he couldn't have had more compassion and sense of urgency for our situation. He wasted no time getting us a vehicle. After he had gotten us a vehicle he was able to give us vital information regarding the available routes. Francis and his wife had just evacuated their home, drove through fire and we patiently walking us through the steps we needed to take. I've never experienced such a selfless act. He is genuinely a hero and the reason that we were able to safely get to San Francisco. We are so fortunate and grateful for his help.

I booked a Toyota Camry weeks in advance. When I arrived, I was told they had no Camrys. So, I…read morereceived a Volvo XC 90 instead. The car was dirty; they had a sign near the walk up saying the car wash was out since 5/31/26 (about 3 weeks). Once we drove it a few miles, the warning light for low tire pressure and the warning light for no washer fluid in the windshield washer turned on. It is obvious this vehicle was not checked before assigning it to me. I tried twice to fill up the tires with air, but the warning light did not go off. When I returned the car, I told the attendant about these issues. All he said was "OK," "OK." Not "I'm sorry." Lousy.

This is a great regional airport! Easy to navigate, lots of quality food/beverage options and very…read morefriendly staff. Definitely a much better alternative to the busy SFO or OAK airports, especially if you need access to the north bay area. First, parking outside is super easy. There is a short term parking area that's free and the long-term parking is very affordable. Secondly, There are push carts available to move your stuff to the ticketing desk from the curb to the counter. Thirdly, There are only a few airlines that service this airport so none of the interior is complicated to use and navigate. I generally like the food options. They have several food concepts and coffee bars inside. There's even a wine bar! There are also upscale vending machines with nice items available for purchase. I really prefer to fly in and out of this airport when I travel to Northern California. The Snoopy decor is a delightful welcome, and the atmosphere is generally fairly light and lively. Check it out!

First time flying out of Charles M Schulz - Sonoma County Airport…read more Me and my wife were so use to flying out of OAK and SFO and I'll admit that we were at fault for arriving late prior to boarding. This was a lesson well learned. The airport is small and makes going through TSA fast and easy. We had an Alaska flight booked for Las Vegas and when we arrived approximately 40 minutes prior to boarding, the agent at the Alaska check in desk told us we were too late and that we may need to rebook for a 4:30 PM flight instead of our flight that was slated to depart at 1:10PM. That put a damper on our mood and raised our stress level for sure. Again, the blame was on us for arriving late. We went through TSA and had two of our bags flagged and had to remove all of the items from our suitcase as it was too big to fit through the scanner which stressed us out even more. With 3 minutes left until the gate closed, we met with Desmond, an Alaska Airlines agent who informed us we were too late and we should had never been let through. Despite the inconvenience we caused, Desmond did their job with a smile on their face and told us next time to arrive earlier to ensure there were no issues. Desmond allowed us to go past and board the plane. This is quality and exemplary customer service. Thank you so much Desmond despite the inconvenience we caused.

The vehicle I received for my reservation on May 9th had a coolant tank that was way below minimum…read moreline. I showed the Budget agent at this location during the pick up time before I left. He told me to buy coolant and refill the coolant tank and I will be reimbursed at the drop off location. Since I was going to SoCal, I didn't want to risk the engine overheating. So, I went to autozone, purchased the coolant, and refilled the tank like they told me to. At the drop off location, I told them what had happened, showed them the before and after pictures along with the receipt from Autozone. They told me they could not do the reimbursement and that I will have to do it at the location I had originally picked up the car. On May 13th, I returned to the Budget at Airport Blvd (the original location) after my trip to inform them that was I was not able to be reimbursed at the drop off location. They told me they could not reimburse me since the car had a prepaid reservation. I feel cheated like I performed free maintenance for their vehicle. They wasted my time and energy and each gave my excuses on why they couldn't refund me for the coolant they told me to buy. Very upsetting.

I'm not certain I've rented from Budget at this airport before, I typically just book whatever the…read morebest deal appears to be when we fly in here. We just need transpo around to our fav wineries, places to eat and hotel and I'm a hand luggage only person so we never need a ton of room. A compact or Economy car is more than enough space. Rate was fair, service was great, car exterior could have been cleaner (the windows were all a bit smudged up) I suppose we could have hit a gas station and dealt with it but it wasn't a deal breaker. Got me to my wine and meals which is all that mattered to me. Would totally rent from them again if their rate comes in as the best for my days in town. Easy breezy pick up and drop off! Final receipt emailed to me minutes after tossing the keys in the return box.