The car and customer service were both top notch! Highly recommend! They went above and beyond to…read moretake care of us!

They didn't have any cars available when I arrived on time for my reservation. They refused to…read morecontact the next renter due for return and were extremely rude. Once the car was ready, it was a 13-year-old, beat-up car with 70k miles. We were stuck waiting at the airport for over an hour with no other options. They're not worth the discount. Stay away!

Great customer service by Rene. He helped save our roadtrip after having charging issues with an…read moreEV. Loved the car, but charging issues made it nearly impossible to complete our trip. He resolved our issue with zero hassle nor resistance. Within 5 minutes at the counter we were heading out with keys to a gas guzzling truck! Irony aside, I was appreciative.

I had a great experience with Budget Rent-A-Car at the airport. I had accidentally done an online…read morerental at a different location, and thankfully the manager (Rene) noticed that and helped me out. He was excellent and provided five star service. I'm planning on using this car rental agency for all future visits.

This is my favorite location. The staff is amazing and thats not typical of an airport hub from my…read moreexperience, and I have a lot of experience with them. Natasha is a superstar! She has gone above and beyond every time. She has made some really great recommendations on vehicles when they are short on inventory and have cars im not familiar with. Aaron is another solid member of their team and has helped me in a few scenarios where the vehicle was less than ideal and/or had issues. The manager also helped me out on a few occasions and just goes to show that good teams have good leadership.

This was my first time using this particular National location. We got to the counter upon…read morelanding. If you have status, there's nothing special as far as a quick way to be served here, you'll have to wait in a potentially long line. I am top tier with National, but fortunately I got in line as soon as I landed, while waiting for my luggage to come. But while being taken care of, I looked back and the line was very long. The guy checking me in was very friendly and helpful, he offered me a nice selection of vehicles, but this location doesn't have a Emerald Isle, so you need to hope they have a nice selection of keys at the counter to offer you. Checking the car back in was interesting, as it was in a parking lot where I thought there would be no one there, but there was an employee there when I parked and he was VERY friendly and helpful... he asked how the car was to drive, any issues, etc (this is always what they ask), but he was very sincere and engaged us in some pleasant conversation - it was nice to get such great service! (sorry, I don't recall his name, though he gave it, but we turned in our car on 6/10/25 at 2PM) Overall - Decent service and the vehicle I got was great.

Christopher Kuykendall, the branch manager was the individual who helped me get into my car. He was…read moreextremely quick and friendly. He told me everything I needed to know at the rental. I will only use Hertz moving forward. Thank you, Christopher for making my wedding weekend easy and care-free!

This Hertz rental is conveniently located in Santa Rosa airport; the land of Snoopy and Charles…read moreSchultz. I picked a Chevy Malibu that had not been properly cleaned and had to return to Hertz to get another car. The new car was located not too far in their holding station. Unfortunately the car had only 3/4 of a tank. When I returned the car no one was at the counter. I waited for 5 minutes and had to leave. Left the key on the counter so I do hope that I will not encounter any problems. Overall the experience was fine as I love this small airport. I also understand that such a small facility does not have a lot of staff. The gentleman at the counter was very courteous and helpful. So overall my experience was positive.

When I ordered my car by phone, I was told a price if I paid then with a credit card. Surprisingly,…read morenone of my cards were accepted! Really!?! When I had to pay at the pickup desk, I was charged $20 extra because I hadn't prepaid! I used the same card that hadn't been accepted by phone. What a scam! Probably won't be using Avis again.

Horrible! i rented a car for 4 days, they had a toyota corolla, but when i showed up they gave me a…read moreHundai. i used it to go to the store and back, 2 days later it wouldnt start, the start engine was dead. had to tow it to a shop, wich i had to pay for. then after 7 days i get a bill and a message telling me i have to return the car and pay for 3 days extra even tho i called Avis who hooked me up with the tow. and then they said its my fault that the car broke down. 200 to rent, 420 to repair the car... what??? dont ever use this rental, they want to scam you and take your money. Also, the car wasnt regristered, it said may 2023, and talking to them they said "this is normal, if you get pulled over by the cops, we will pay the fine" ...oook thats super conviniant.. assholes!!! never again

First time flying out of Charles M Schulz - Sonoma County Airport…read more Me and my wife were so use to flying out of OAK and SFO and I'll admit that we were at fault for arriving late prior to boarding. This was a lesson well learned. The airport is small and makes going through TSA fast and easy. We had an Alaska flight booked for Las Vegas and when we arrived approximately 40 minutes prior to boarding, the agent at the Alaska check in desk told us we were too late and that we may need to rebook for a 4:30 PM flight instead of our flight that was slated to depart at 1:10PM. That put a damper on our mood and raised our stress level for sure. Again, the blame was on us for arriving late. We went through TSA and had two of our bags flagged and had to remove all of the items from our suitcase as it was too big to fit through the scanner which stressed us out even more. With 3 minutes left until the gate closed, we met with Desmond, an Alaska Airlines agent who informed us we were too late and we should had never been let through. Despite the inconvenience we caused, Desmond did their job with a smile on their face and told us next time to arrive earlier to ensure there were no issues. Desmond allowed us to go past and board the plane. This is quality and exemplary customer service. Thank you so much Desmond despite the inconvenience we caused.

Tiny airport that gives access to Sonoma County. It's located inside Santa Rosa. Everything is…read moreCharlie Brown/Snoopy themed! Lots of artwork here. Only Alaska and Southwest operate here. Rental cars and baggage claim are all in the same area. Check in counter is closer to the entrance. Drop off and pick up are so easy.