When I ordered my car by phone, I was told a price if I paid then with a credit card. Surprisingly, none of my cards were accepted! Really!?! When I had to pay at the pickup desk, I was charged $20 extra because I hadn't prepaid! I used the same card that hadn't been accepted by phone. What a scam! Probably won't be using Avis again. read more

Horrible! i rented a car for 4 days, they had a toyota corolla, but when i showed up they gave me a Hundai. i used it to go to the store and back, 2 days later it wouldnt start, the start engine was dead. had to tow it to a shop, wich i had to pay for. then after 7 days i get a bill and a message telling me i have to return the car and pay for 3 days extra even tho i called Avis who hooked me up with the tow. and then they said its my fault that the car broke down. 200 to rent, 420 to repair the car... what??? dont ever use this rental, they want to scam you and take your money. Also, the car wasnt regristered, it said may 2023, and talking to them they said "this is normal, if you get pulled over by the cops, we will pay the fine" ...oook thats super conviniant.. assholes!!! never again read more

Rene was extremely helpful with my reservation. I booked through Hopper to pick up our vehicle at 7pm, only to find out Avis closes at 7pm! I called to figure out what to do and luckily was put in touch with Rene who helped me and provided a great solution. Our flight ended up being delayed and we didn't even arrive until 9pm yet we were still able to get our vehicle with ease. Fantastic experience due to Rene! read more

Worst customer service I ever experienced. Choose another company. I was charged for multiple items incorrectly and the woman that took the keys and gave me my receipt had zero accountability or kindness. She took the keys and told me to call the number to reconcile all the charges she had just charged me with- 80$ for a tank of fuel that was returned full, as well as several other items. When I asked for assistance- as she had stayed open long enough to take my keys and give me a wrong receipt- she pointed to the number at the bottom of the receipt and said she would be of no further assistance. I was charged more than expected and now trying to get money back. Poor customer service. Not Impressed. Go elsewhere read more

Avis in Palm Springs rented me a car with the steel bands showing through the tire tread on one wheel. I discovered this after driving on the freeway at 70 mph. I subsequently took the equivalent of a full day of my vacation between phone calls, service call to put on a temporary spare, and a trip to replace the vehicle. They then tried to bill me for the service call (which I was able to get removed after another lengthy phone conversation). Customer service still has not responded to my issues. (2 weeks). read more

Extremely bad! The car we received was a Jeep which was severely out of alignment between 45 and 65, sometimes at higher speeds. The vibrations were extremely bad and dangerous. I reported my dissatisfaction, Avis has ignored the problem. Smaller irritation was the windshield wiper timer - strokes per minute - didn't work at all. It was a pain because we had rainy weather during our rental, the wipers were either on or off, no intermittent selection. As I reported earlier, Avis completely ignored the problems. Recommendation: choose another rental car company. read more

Car ran good, but had a funny oily smell, the tire pressure censor kept coming on but the pressure was fine, the change oil alert kept lighting up. All this and when i was wanting to report this at drop off they didn't want to here. The little Asian woman who took my key and papers was very rude. She was frustrated with her morning and took it out on me. I will NEVER rent from AVIS again. I would not recommend, go somewhere else. read more

Avis Rent-A-Car - Car Rental Near Me - Santa Rosa, California

Very impressive w the efficiency of this location as well as the vehicle quality. Will definitely use again.

Almost what you could call an epic doozie for a crappy day!!! Although thanks to Rene he made our bad day amazing!!!! He went ABOVE AND BEYOND what you would expect from anyone at their job these days!!!!! For one, he called the company next to him since they failed to be at their post!!!!!!! Second, he gave us a managers special to accommodate my husband and I's needs and put us in a higher up car, as far as the rental company world goes! Thank you Rene!!!!! You are amazing and are the type of employee that every company should have! read more

I have rented from Avis at STS many times. The staff is always warm, friendly, professional and courteous. They always go the extra mile and it is greatly appreciated. read more

I have traveled here for business twice now and the Avis counter has always taken great care of me. The car selection has been better then expected and the cars are in great shape. In the future I will rent from this Avis facility when travels bring me back to Santa Rosa. read more

Exceptional customer service is an understatement. My flight was delayed heading into Santa Rosa and though the Avis office was closed, my new friend and Avis employee Francis decided to come back to the airport on his own time, departing from having dinner with his family, only to wait for my flight to get in and get me my car. I was absolutely astounded at his kindness. This is one of EVERY positive experiences I have at not only Avis, but flying into Santa Rosa. The people make the difference!! Thank you Francis! read more

Beware - like others in the reviews, which I wish I had read prior to renting - "Tess" openly commits theft and fraud by over charging your credit card and refusing to refund the overages. See you don't have to "sign" anything when you return the car they just charge away in my case 693 dollars for a 253 rental contract - this is out right fraud and I will be contacting Better business and corporate - which will be more time and head ache. Save your selves and refuse to rent from Avis or their "sister company" budget who is owned by the same person. read more

I give Avis a five at their Santa Rosa airport location Soley because of agent Francis, who on this Saturday morning made in extra effort to recover my rubber rain boots behind the driver seat which I overlooked while checking in the car yesterday afternoon. The car had been put and I holding lot and had yet not been washed or cleaned. This lot was located several blocks from the Avis counter inside the airport. Francis found the car keys on a huge key ring with many others, and said he would be right back and he would go check for me the car for the boots. When he returned he was carrying my rubber boots and was happy that he could find them for me. This kind of customer service is what, at the end of the day, makes the difference between just another rental outfit and a rental outfit that one will remember when needing to rent a car again. A dollar spent on customer service .... is worth more than 20 bucks spent on TV ads. My congratulations to Avis for being lucky enough to have Francis as it's employee. Francis will do well, whether Avis can retain him or not. He is the kind of person that does make America great and makes old Americans like me, confident of America's future. read more

Jackie was always helpful and provided excellent service. She is very polite and knows how to guide you when you have questions.

We rented an AVIS vehicle at SFO and came to Santa Rosa for a wine country vacation. While visiting a winery in Napa, someone clipped our mirror on the right side smashing it. We called AVIS at the Sonoma County Airport to report and hopefully swap to a new rental. Jose was a great help, took the incident report and got us the replacement. That service was great, but it got better. When we turned in the damaged rental, we didn't know a bottle of purchased wine had rolled under the passenger seat. We called back the next day and were told they would go back and search for it. I called later in the day and were told they found it and it was waiting at the counter. Thanks to Francis Hizon, Agency Operator, for his great staff and finding the bottle for us. That just doesn't work out that well too often. My wife and I were impressed. Thanks again from MAC3844. read more

No lines. Great customer service. Unbelievable car upgrade! Reserved a mid size vehicle and was upgraded to a Jaguar.

Considering the seriousness of the fires in Sonoma I will leave out a majority of the details. Monday morning was the absolute most terrifying day of my life as an entire county was being evacuated due to the wildfires. A group of my friends and family along with myself were fortunate enough to get to the Sonoma airport safely. Unfortunately when we arrived to the airport there were a total of 2 employees in the main terminal and one man working a detached terminal for United. No shuttles were available and no rental car employees were present. Shortly after arriving the airport lost power and the situation was beyond tense. We had stressed every option but we had not vehicle, shuttle, flights weren't flying because none of their staff was able to get through the fires. After spending hours at the airport our nerves were going crazy realizing we had no options or support Francis ( an Avis employee) showed up with his wife who was in tears. Francis and his wife had just driven from their home through the wild fires. We saw him in the parking lot and immediately approached him, he couldn't have had more compassion and sense of urgency for our situation. He wasted no time getting us a vehicle. After he had gotten us a vehicle he was able to give us vital information regarding the available routes. Francis and his wife had just evacuated their home, drove through fire and we patiently walking us through the steps we needed to take. I've never experienced such a selfless act. He is genuinely a hero and the reason that we were able to safely get to San Francisco. We are so fortunate and grateful for his help. read more

I pre paid for a rental car it was approved had a confirmation number then when i went to pick it up they said they had to do a credit check and it didn't pass, they would not refund me there,then i called a manager they said they could only refund me in two parts well then they gave me a little back and charged me 150.00 for a cancallation they did not me and didnt give me back my money dont rent from avis read more

I am very excited to be renting a car from Santa Rosa Airport Avis once again this week. The service level I experience here is always among the best I've seen nationally, but the last time I rented, the office mgr Francis and Tranel went way, way above and beyond even their normal excellent service. Due to a flight issue, I was going to be arriving long after their office closed. They not only were very understanding and sent me detailed instructions on how to find my contract, keys, and car, but even sent me photos covering each step of the process. Wow, I travel a great deal and this level of care is priceless. I will only rent from Francis' team when visiting Santa Rosa from now on. thanks, Walker read more

Great service and amazing car selection! I've used these guys multiple times now and I've always received great customer service and the prices are beyond fair! read more

We had a late arrival from missing our first flight and Francis the owner/operator went above and beyond to accommodate our rental car pick-up! Thanks! read more

I want to give an overall 5 star review to Avis/Budget in the Santa Rosa Airport but especially highlight Francis Hizon who was my hero today. I arrived in STS and went straight to the Enterprise where I had a reservation. Upon checking in, they had given "my" car away early that morning. Which, then, left me stranded 2 hours from where I needed to be that afternoon. Luckily, Francis jumped in and helped with a calm voice, friendly smile and patience. He was able to get me a car (upgraded for the same price) and save my day. I know will always go with Avis/Budget for my car rental services. Every company should have an employee like Francis who takes the time to listen and help customers in such a lovely manner. read more

Horrible customer service!!! I'm preferred plus with Avis , we picked up our car and it smelled like an ashtray. We were staying 45 minutes from the airport with no ability to swap car. They did nothing to offset the inconvenience and health hazard. Francis the Avis manager at Santa Rosa airport would t speak to me. Very dissatisfied. read more

Saved the day when Hertz did me wrong. Hertz you should take a few hints from Avis on customer service! Thank you Avis!

First, I have to say we enjoy using this airport for when we visit the north Bay - much easier than SFO or OAK. We had rented a car for our last trip and unfortunately had left our National Parks Passport & admission pass in the glove box. We didn't realize until nearly 3 weeks later. I tried calling and reached the national call center, which wasn't very helpful. Then I went online I filed a lost/found report using their form. Unfortunately the form wasn't very thorough since it listed ~5 airport locations for CA. I also emailed the airport and although I missed Francis' call, it gave me hope that I would get my item back. When I returned his call, I reached Jose who took my info and promised a call back shortly. Sure enough, the call came back and they still had my item. I really appreciated that he took the time, right away, to check on the lost item. Thanks to Joe & Francis who helped me locate my item in time for our next trip!! read more

Never rent from this company. They rented me a car with a defective tire. When the tire went flat (blew out) during the rental, they stuck me with the cost to repair. Outrageous. read more

We had to change our rental at this location because of several issues we had with the previous car. They were really nice and quick in changing our car, and we payed no extra fee. The only downside is that we were supposed to have ALL-WEATHER tires (according to Avis, all of its cars have), but halfway our trip WE REALIZED WE HAD NOT ALL-WEATHER TIRES, we had only ALL-SEASON TIRES. A Google search suffices, to note that these are not the same at all! read more

After 50 years of car rentals, I have never had a worse experience than with Avis Rent-A-Car @ the Santa Rosa Airport. There were 6 of us going to Sonoma for 4 days of wine tasting. I prepaid Avis to rent a minivan. When we arrived at 6:30 P.M. the Avis agent said we have no minivans, we cannot guarantee we will have a minivan during the rental period. He said if we had any complaints to call Jim Curran the district manager and gave us his number. The agent then went on to help the next persons in line. We called the district manager which went to voicemail​ (Mr Curran never did respond). We came back and asked the agent if there was anything he could do to help. The only thing he offered was an​ SUV that had no room for luggage or wine purchases. A week later I received an email from Avis saying that my reservation had been cancelled​ and that I would receive no refund. When I called Avis they did say they would refund the prepayment which was followed by an email which said sorry. Avis' slogan used to be"We are number 2 and we try harder." Their new slogan should be, "We don't care what number we are and we don't try." read more

I really wanted to rent a convertible but none were available. The gentleman at the counter (Francis) told me he would get me another car as soon as he could. Within a few minutes I had gotten keys and was walking out to the car. The car turned out to be a brand new Mustang 5.0 GT and was truely one of the coolest parts of the vacation. After seeing so many solid reviews from AVIS at this location, they didn't disappoint. Car was amazing, staff was friendly, no reason for less than 5 stars. read more

Friendly Staff! they also have Budget rent a car which they co-own. I have confidence knowing I'll always have a car of my choice everytime I fly into Sonoma Airport. Sweet! read more

I want to commend Francis and his Santa Rosa airport team for their excellent service over the past year. As a traveler I was a frequent renter and I would have the same vehicle for weeks. If there were issues with the car, the Avis Roadside Assistance was there quickly and if the car had to be swapped out, Francis made sure I was accommodated. As a small airport station they have limited resources, but always try to do the best for their customers. Give them a try on your next trip to Sonoma County! read more

I can't say enough good things about Avis/ Budget Rent a Car at the Santa Rosa airport. We rented a car for nearly 4 months from this company. The Manager, Francis Hizon was very attentive to our needs. He worked out the best plan for us, and was available to every question we had. We will be renting a car again next year, and will be back with Francis to help us. Highly recommend Francis and Avis. read more

Bad practices. When I signed my rental contract the gas tank was 7/8. I returned the car 7/8 full. A week later they charged me for full tank of gas. Its been more than a month since I requested the contract with my initials, they haven't produced it yet. Check your final invoice carefully. read more

I needed a 7-seater car but the car rentals closest to where I live couldn't accomodate me. Finally called this branch and the manager unhesitatingly reserved one for me. He was very accomodating and nice. He gave me a very good rate. When we came to pick up the car at the site which was a 1 1/2 drive, it was well worth it because the sales associate was efficient and nice. She got us out the whole process very quick and we were happy with the car the manager gave us. Overall, it was a lifesaver! Me and my friends thought that if the manager didn't accomodate us, our trip would have been cancelled and it turned out that because of him going on an extra mile to look for a 7-seater for us, our trip pushed through and even turned out to be our very best trip so far! Thank you! and more power to your branch! read more

Francis was very helpful! We had rented a car from Avis at SFO. The car kept stalling and needless to say we were frustrated. Francis got us into a new vehicle and displayed excellent customer service. read more

Francis Hizon is a hero! I was in Sonoma with friends for the weekend when we were suddenly evacuated at 4am from our rental due to the fires. Kind neighbors took us to the airport in hopes we could catch a flight or shuttle out of town only to find out all flights were canceled, no shuttles were running in the area and all car rental places were closed. We were stranded, we had no way to get out of town. The few airport employees that were there let us know that no one would be coming into work as everyone was trying to get to a safe zone. Then out of no where here comes in Francis ready to help those who were stranded. With no power to the Airport he didn't let that slow him down he was going to make this work and help as many of us get out of there. As we waited for him to pull the car around we learned that Francis and his wife were evacuated from their home at 2am and were unsure if they would have a home to go back to. We were overwhelmed by the fact that he was possibly losing everything and he still came into help others. We can't thank you enough Francis! #Francisourhero read more

Terrible experience trying to rent a car with AWD or 4 Wheel. His excuse was we are in California and the weather here does not demand that type of vehicle, right after that he advised that I check in with SACRAMENTO (because I guess that is somehow out of CA?) to get that type of vehicle. He also was certain nobody in this area would have that type of car within Sonoma County, this is without offering to call around or check his computer. This is all after charging me & voiding the transaction! The guy literally just handed me the keys and charged my card without telling me what car I was picking up from my reservation. There were many cars in the parking lot that probably had what I needed but he offered no exchange. I understand that reserving a car does not guarantee drive type but at least pretend to check with other places! Within 5 minutes of being on the phone, Santa Rosa Ave had it...JERK. read more