What was once my favorite rental company has unfortunately become my least favorite. In the past,…read moreEnterprise always provided excellent customer service and was accommodating whenever I needed a vehicle. However, after my most recent experience, I do not plan on renting from them again. As a Platinum member, I expected a much higher level of customer care and support. While my rental vehicle was legally parked, it was struck by another driver who then fled the scene. A police report was filed, and the at-fault driver's insurance information was eventually recovered. What I find extremely frustrating is that instead of pursuing the insurance company of the person who actually caused the damage, Enterprise immediately turned to my insurance carrier and suggested that I could be held responsible if the other party's insurance declined the claim. It makes no sense that my insurance should be expected to pay for damages that I neither caused nor had any control over. To make matters worse, the claims representative I spoke with was rude, dismissive, and argumentative throughout the conversation. Rather than providing reassurance or explaining the process professionally, she repeatedly focused on what "might" happen if the other insurance company denied the claim, leaving me feeling blamed for an accident I did not cause. As a loyal customer, I expected Enterprise to advocate for a fair resolution and pursue the responsible party's insurance first. Instead, I felt unsupported and treated as though I was at fault. This experience has completely changed my perception of the company, and unfortunately, it has cost them my future business.

This is a car rental company. Sometimes they have a car for you to rent, sometimes they don't…read more Sometimes they let you know well in advance, some they don't. I've been using them for 8 years and they are consistent with this and unapologetic about it. I respect it and continue to use them because there really isn't anyone else around.

Excellent service. The staff is extremely responsive and was able to help us right away. Cars…read moreare clean and the drivers are great. Highly recommend Jack and Sheila

I've been using Monmouth iRide for several years. They are very professional and reliable,…read moreproviding beautiful, upscale cars.

I can't say enough good things about PJ"s Car Wash. The level of service is constantly outstanding,…read moreand it's obvious the entire staff takes tremendous pride in what they do. A special thank you to Jenn and all the girls who always go out of their way to make every guest feel more like family than a customer. Their positive attitudes, friendliness and willingness to put in the extra effort to make each customer have a great experience. Thank you all for all you do. Customer for over 15 years. PJ's is truly a first-class operation. Highly recommend.

I don't understand why you close so early. Only retired people can get there 9-5 during the weekread more

I was unknowingly charged for two monthly memberships for over a year, despite only having one…read morevehicle. In January 2025, I went in person to switch my membership to my new car and was told everything was set. I later discovered I was being billed twice every month ($24.51 and $19.19). When I returned to request a refund, the staff had to call the owner who said they would only refund six months of overcharges. They also refused to provide any receipts or written confirmation of cancellations. After I left, I only received a refund for one month, not the six months promised. I've been a loyal, respectful customer and always tip. This was handled poorly and unprofessionally. I strongly recommend that anyone with a membership check their bank statements carefully.

Extremely Disappointed with Service and Lack of Accountability…read more I had a very upsetting experience at this car wash. A broken antenna--belonging to another vehicle--was lodged in the drying apparatus. That antenna spun and scratched the entire passenger side of my car. I noticed the damage immediately, took photos (including of the antenna), and reported it right away. At first, the staff appeared to accept responsibility and instructed me to get an estimate for the repair. I followed their instructions, got a quote, and returned within the hour. But once they saw the cost, the story changed. Suddenly, I was told they'd need to go through their insurance--and that I'd have to get a second estimate. To make matters worse, they refused to provide their insurance information or take further responsibility, despite acknowledging the damage. Here's what's most frustrating: 1. I'm a full-time student--I came here expecting a quick 5-minute car wash and left with $1,500 in damage caused by their equipment. 2. I followed their instructions exactly and provided one estimate as asked. 3. I'm a long-time customer with a full-service unlimited wash plan. Is this really how you treat loyal customers? 4. Despite the damage being obvious and well-documented, I was forced to spend time filing a police report, chasing down estimates, and dealing with a complete lack of resolution. This experience has been incredibly time-consuming, stressful, and disappointing. I expected better from a business I've supported for years.