I am changing my review do to my experience with my return. I spoke with Noah who was an absolute…read morepleasure. He was apologetic and very knowledgeable. He was able to take care of the issue and restored my faith in this store Worst customer service I've had in my entire life. Whoever that women is in the front had the worst attitude for no reason. They had me go home to get information just to prove i had a paid bill to use any debt cards (annoying but understandable) then argues with me that i might not be able to use the bills i brought and that it wasn't the correct document she was asking for ( she was wrong her manager took 2 seconds to figure that out) to only wait to say WHEN I GOT BACK that i need proof of insurance or it would be extra per day, which doubles the bill. Also that information cannot be added after so I'm stuck with it. Now I'm late for my college class, spend 2 times the amount i was told, and she actually looked annoyed at me and said nothing when she walked away. Completely unprofessional.

What was once my favorite rental company has unfortunately become my least favorite. In the past,…read moreEnterprise always provided excellent customer service and was accommodating whenever I needed a vehicle. However, after my most recent experience, I do not plan on renting from them again. As a Platinum member, I expected a much higher level of customer care and support. While my rental vehicle was legally parked, it was struck by another driver who then fled the scene. A police report was filed, and the at-fault driver's insurance information was eventually recovered. What I find extremely frustrating is that instead of pursuing the insurance company of the person who actually caused the damage, Enterprise immediately turned to my insurance carrier and suggested that I could be held responsible if the other party's insurance declined the claim. It makes no sense that my insurance should be expected to pay for damages that I neither caused nor had any control over. To make matters worse, the claims representative I spoke with was rude, dismissive, and argumentative throughout the conversation. Rather than providing reassurance or explaining the process professionally, she repeatedly focused on what "might" happen if the other insurance company denied the claim, leaving me feeling blamed for an accident I did not cause. As a loyal customer, I expected Enterprise to advocate for a fair resolution and pursue the responsible party's insurance first. Instead, I felt unsupported and treated as though I was at fault. This experience has completely changed my perception of the company, and unfortunately, it has cost them my future business.

I've been using Monmouth iRide for several years. They are very professional and reliable,…read moreproviding beautiful, upscale cars.

Great service out of Monmouth County! Cars are clean and drivers are very nice and professional. I…read moretravel a lot for work and I will use these guys over Uber any day! Very great customer service and they have an app that is very user friendly. Highly highly recommend!!

Not sure where to begin. Trying to save time I decided to pull in since it wasn't crowded. Gave…read morethem about $40 for the "works" with tip included. Proceeded to watch the receiver gun my moderate sports car about 4 feet - I guess for the rush of it - but what if he were to be just half an inch off of the track for my low profile vehicle? Nobody was guiding him from outside... The rest I'll let the pictures do the rest of the review for me. All of the junk caught on the grill is still very much there, as are the remnants of the bird droppings. And nobody wiped the inside of the car. Ok now I'm done for real - as I have to go outside now and do what I paid them to do. #Trash #Never Again

If you want to spend good money for a poor job then yes. It's for you. Otherwise go somewhere…read moreelse. I will say they offered a rewash which a plus for customer service. Outside wash was fine, inside was terrible. I don't think they even tried.

I was unknowingly charged for two monthly memberships for over a year, despite only having one…read morevehicle. In January 2025, I went in person to switch my membership to my new car and was told everything was set. I later discovered I was being billed twice every month ($24.51 and $19.19). When I returned to request a refund, the staff had to call the owner who said they would only refund six months of overcharges. They also refused to provide any receipts or written confirmation of cancellations. After I left, I only received a refund for one month, not the six months promised. I've been a loyal, respectful customer and always tip. This was handled poorly and unprofessionally. I strongly recommend that anyone with a membership check their bank statements carefully.

Extremely Disappointed with Service and Lack of Accountability…read more I had a very upsetting experience at this car wash. A broken antenna--belonging to another vehicle--was lodged in the drying apparatus. That antenna spun and scratched the entire passenger side of my car. I noticed the damage immediately, took photos (including of the antenna), and reported it right away. At first, the staff appeared to accept responsibility and instructed me to get an estimate for the repair. I followed their instructions, got a quote, and returned within the hour. But once they saw the cost, the story changed. Suddenly, I was told they'd need to go through their insurance--and that I'd have to get a second estimate. To make matters worse, they refused to provide their insurance information or take further responsibility, despite acknowledging the damage. Here's what's most frustrating: 1. I'm a full-time student--I came here expecting a quick 5-minute car wash and left with $1,500 in damage caused by their equipment. 2. I followed their instructions exactly and provided one estimate as asked. 3. I'm a long-time customer with a full-service unlimited wash plan. Is this really how you treat loyal customers? 4. Despite the damage being obvious and well-documented, I was forced to spend time filing a police report, chasing down estimates, and dealing with a complete lack of resolution. This experience has been incredibly time-consuming, stressful, and disappointing. I expected better from a business I've supported for years.