Brandon. Super helpful and patient. Couldn't be happier with my experience. Thank rent from this location 10 times a year.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of people so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return. read more

A shuttle at the arrivals curb will taxi you to the car rental area. It's walkable, but shuttle comes often enough you can wait. Car pickup was very easy. There was no queue at the desk, and my reservation was ready for me. Took the elevators up to the garage level, where I was able to choose from a few available cars. Be sure to take pics of the car, and the plate. Car drove smoothly, no issues. Return was also easy. Follow signs for the rental return, pull into the marked lane, and an employee will take the key from you. Now here, I need to emphasize that you should request a receipt. I'm sure many of us are used to things running smoothly and digitized, but get one. After about a week, I got an astronomical bill from National for a car and journey that wasn't even mine. The employee at the garage must have been napping and didn't enter the correct info or something. Luckily, I was prepared with all the relevant info. It was a fairly simple matter to resolve it, but I had to call a couple different numbers, and explain things on the phone, which is more hassle than I would have liked. Otherwise good experience. read more

Emerald pick up is quick. Folks in duty are congenial. But line to get out was long- have not moved in the last 10 minutes. At least 10-15 cars in from of me. Attendant gave me a heads up but would be helpful if they could tell us what the hold up is. National Airport rental cars is always the worst issue I run into here. Disappointing. Some airports don't require a check out. read more

National Car Rental - Traffic waiting to check out - Car Rental Near Me - Arlington, Virginia

Arrived and no cars were available for over an hour. Reserved a vehicle many weeks in advance as an Emerald Club member. What a joke of a brand, go with Enterprise! read more

Terrible! The manager, Brianna, is worthless! Send her through any training. I had my reservation for 1 month. I am taking my family on vacation. I found out 19 hours prior that my rental car in another city I use for work prohibits me from using my points and allowing my reservation on vacation. I was told nothing they can do! Biggest waste of energy and there is always frustration. So much for being Platinum member! Enterprise/National will not see another dime from me! That's $30k a year! Thank Brianna! Lisa, why would I want to submit an email when I have spoken with 5 people today and none have had any interest in providing any type of service! You should reach out to Brianna and get my contact information. You can contact me anytime! In case you need Brianna's cell phone, +1 (301) 520-8058, there you are! Quick update, Brianna canceled my reservation. The rental car that I use for work will be returned in a week when I return. I love that my employer allows me to select any company I wish to rent from. read more

DCA National is TERRIBLE. I travel all the time and I've held Executive Elite Status for years and DCA is ALWAYS disappointing. Executive aisle has the exact same cars as Emerald, literally the two aisles are blended together and have 0 difference In car selection. Staff is always confused and they lie about availability, telling different things to different people. Don't even bother asking for an upgrade, just be happy if you get a half way running car. The big perk and only bright spot is their return process. It is always efficient and I've never had any issues. My advice (For DCA only) is go somewhere else. read more

I've used this location once before to drop off, that went smooth. I recalled them being very busy at that time. So, recently when in the area and having a defective vehicle that I rented the day prior at another location, I came here to drop it off and swap it out. The staff wasn't very helpful and they had no cars to give out for a swap. The vehicle I had was experiencing some pretty bad electrical issues with many warnings occurring and when I arrived, they had nothing to give me and told me I could just go to another location to swap it out. Why would you tell a customer this? Why don't they have a few extra cars to keep for swapping when breakdowns/defects like this occur? And why would they tell me to dry away with a vehicle having electrical issues? Odd but bad customer service! I ended up going to IAD to do the swap and that was a bad experience too. The experience and customer service I had at this and the IAD location were not what I've come to expect from all the other Enterprise and National locations I've visited throughout the country. read more

Once again this location will have executive level vehicles unavailable. After speaking to an employee about not allowing me to get an executive level vehicle he walked off talking very loudly to himself or another employee. When confronted he denied it being about my issue. Luckily Cameron Gardner(station manager) over heard and came over to me and then offered me a better vehicle. I have been loyal to National for many many years. The way I get treated may make me rethink giving them my business. As much as I rent with them I get more headaches then smiles. read more

Farjam is the best in the business!! His customer service is amazing. He always makes sure I get the car I'm looking for and that I'm comfortable and taken care of. Great employee and deserves all the credit. Thanks again Farjam!! Shawn read more

I would not recommend this place. I called them 2 weeks before to rent 2 vans under my name. I am 25 & over with provisional drivers license. I asked the representative who was assisting me on the phone if my drivers license would be valid to rent the car? She said as long as your is not a learners permit, it should be fine. And the representative said in the end while we return the car we don't need to match the name for making final payment. It could be on any one for final payment. Everything was registered and I received 2 emails for 2 seven seater vans. So on the day of picking up the truck it was obviously a different guy at the counter, he did not approve my license and neither did he accept my credit card for final payment. We were forced to put it on my husband's and my mother in law's name. I atleast requested to charge on my card for payments and other stuff. The representative was very rude and said I can't do anything for this. It has to be under the driver's name. My family didn't have the money saved for these vans. They were already over charging us about $1700 + tax per van for a week of renting. Unfortunately my husband had to pay for this crap and he was disappointed. Also they couldn't allow us to rent 2 vans under the same name! So we ended up with only one van from them. They need to either train their representatives on the phone to know their rules or be understanding at the counter to help your clients. This is horrible! Stop making fake promises to lure new clients through the phone until we are the counter and then we are helpless to purchase the van anyways because it's the day of our trip! read more

National Car Rental - Car Rental Near Me - Arlington, Virginia

This should serve as a heads ups to everyone who rents a car from Enterprise. I opted for the fuel service option on my rental. Be aware that the rental agency will charge you for a FULL tank of gas even if you return the vehicle with 9/10ths of a full tank. This was not explained to me at the time of check out. The fuel service option is only advantageous to the customer if you bring back the vehicle nearly empty. However, I have to say that when I called to complain about the charge on my bill, the company representative refunded me the charge. So in the end, all is well. The car was clean and the associates were all very helpful and courteous. The fellow who took us out to the car refused my offer of a gratuity. read more

National Car Rental at DCA is located in the rental car garage and is walkable from the main terminal by following the appropriate signs (through the garage or past the A terminal) or you can catch a shuttle bus that loops around the airport. I have Executive status with National which means that I can bypass the counter and go right out the cars, picking anything I like from the Executive row. A decent collection of full size and SUVs available, I settled on a Kia Sorento that was clean and had Maryland license plates. It drove well but I noticed the next day that the guy in the kiosk never handed me a rental agreement ("Here's your drivers license back. Have a nice day!") when I called them to report a headlight was out. It's a good thing that I didn't have to drive the car at night because their road side assistance doesn't fix headlights and the nearest place I can bring it for a repair is an hour away, back at DCA. Uh, no. read more

Employees there seem uninterested in helping. I asked for a manager serval times and the employee told me no manager was there and acted if I was interrupting his YouTube video session. Very upset with my experience after being blatantly lied to by an employee. Should have went with my first choice and rented elsewhere. I just had a free rental day I wanted to use and it came back to bite me. read more

Good facility, fast drop off. About a 10 to 15 minute walk to the terminal and it's outside, so not air conditioned. Only one lane into garage so if a non rental car driver makes a mistake, can be a long wait to clear up the blocked Lane. read more

1/ Before I dropped my car off, I would've given this location a 5-star rating ... it was easy to pick out my car (I'm an Emerald Card member). And, the selection was very extensive. Unfortunately, all good things must come to an end. 2/ When I dropped off the car, the attendant was nice to me, but responded very rudely to another customer that was lost when he said, "Can't you see I'm helping someone else?" All they wanted to know was where to go to pick up their rental, which would've taken him ten seconds to respond. I wish I could say that was the worst of it, but it was not. 3/ Within the hour of dropping off the car, my husband realized he left his Samsung tablet on the floor of the front passenger side. I immediately called National while he called his mobile carrier. I was surprised to find out that I couldn't get in touch with a live person and the phone system routed me to place a claim telephonically. We would've drove back to the location, but it was 15 minutes before they closed and we wouldn't have made it in time. 4/ Fortunately, we were able to track the tablet to National and it was still there. However, while I tried to still speak to a live person, we watched the tablet leave National and follow the Metro line until the National Car Rental employee who stole it was able to disassemble the tracker. 5/ The next day I received a message that National couldn't find the tablet. Duh! And, I still haven't been able to speak to a live person regarding my lost item and subsequent theft of the item. read more

I rent from the DCA National location ALL of the time for work. For the most part, as an Elite member, I am good with the experience. My only issues are the following: 1. Far too few higher end cars (my company won't let me select these "premier" cars which is fine) for those of us who can't or won't upgrade. 2. Far too many mini vans and Hyundais. 3. Some cars smell/reek of smoke and/or pot. 4. Some cars are dirty inside. read more

I have started using National at DCA since despite them being a little more expensive their customer service is so much better than the other rental car agencies. I also ended up with executive status through a credit card and have had access to the emerald executive aisle a few times. This aisle has also been well stocked with nice cars including Chrysler 300s, a range of mid size SUVs, big Buick SUVs and a few sporty options - Camaros and Mustangs. Always am tempted to go the cheaper route but at least at DCA i am now going to be stick with National. read more

This review is only for this location. I generally think National Car/Alamo/Enterprise are great brands that provide customers a good experience. I've had similarly good experiences with Alamo and Enterprise at other locations as well. My bad experiences are unique to the DCA location. On a recent visit to National Car Rental/Alamo/Enterprise DCA my friend and I needed to rent a full-size SUV for the weekend to safely navigate roads ahead of a blizzard. Both of us rent from National/Alamo/Enterprise more than 25 times per year (we have their highest customer loyalty status, Executive Elite) and rent from this particular facility regularly. Initially we booked a midsize reservation because as an Executive Elite midsize lets you choose any car in the Emerald Aisle or Executive Aisle. There were many Full-Size SUVs available but the "manager" (more on these guys later) said we did not reserve a Full Size SUV so they could not provide one because "Alamo customers often pay more". We went online and changed our reservation to a Full Size SUV at the same location, went to the counter to have the contract signed by a National/Alamo/Enterprise Car Rental agent and proceeded back to the aisle to pick-up the car. The manager, Christopher Piotrowski, laughed at us and said "there's no way we're getting a Full Size SUV". We called National Car Rental customer support and they said there is nothing they could do except file a complaint. Let's get this straight, we are top-tier customers with a confirmed reservation for a car that they have many of and we get laughed at for expecting National to honor a confirmed reservation (reservations are guaranteed for Executive Elites). This is not an isolated incident. Every bad car rental experience I've had with National has been at the DCA location. The staff is pushy, unprofessional. Everyone there is a "manager" so good luck finding someone to hold accountable for poor service. National/Enterprise corporate should be embarrassed by how this locations staff represent the company. My best advice, steer clear of Enterprise/Alamo/National at DCA. read more

I have rented from this location every week for three years. Things have changed quite a bit over this time and not for the better. 1. Clean Cars - These are, at times, disgusting. Because this location is primarily business my perception is that they don't think they get that dirty so they just pick up any big pieces of paper, trash, etc. They run it through a car wash (external) and leave any dirt, grime, dog food, sticky soda, etc. (all things I have experienced) without wiping down and thoroughly (or even superficially) cleaning. Another HUGE problem is the inside of the windshield. This is NEVER cleaned and is dangerous, both, during the day and at night. The seriousness of this needs to be addressed as soon as possible. 2. Overcharging - I, honestly, feel like there is some sort of scam to increase revenues. When I have dropped my car off, on two consecutive occasions, I received fuel charges when I fueled the vehicle less than a mile away. I always let the pump shut off and then put more and more in. The charges have ranged from $10-20. Even if the vehicle was merely filled until the pump shut off an amount this high is not possible. Every time I have complained they just credit me back. The last time I requested that a manager get in contact with me....they haven't. The response from Customer Service (sent on 09/25) was that someone from this location would be in contact with me in 2-3 business days. I find it unlikely that anything would change. And, in fact, unlikely that this review (or any review) would impact their business one way or another due to the nature of their customer population and the location. They are going to receive people's business one way or another. read more

"NATIONAL ALWAYS THE BEST IN CUSTOMER SATISFACTION " The rental process here is absolutely seamless to include the return process. National is tops in my book for this reason and always treats their customers with the utmost repect. This is why I continue to rent with National and will remain a loyal customer as long as they keep their process the same. This coming from a guy who spends close to 300 days a year on the road. Last note Nationals selection of vehicles is by far and away the best in the business. read more

I refuse to use any other car rental service! I made the mistake once with Avis and I will never make it again, I love National! read more

I agree with other reviewers -- the staff at National / DCA are wonderful. However, I have been underwhelmed by the (lack of) car selection for Executive Aisle renters. My current rental is a slightly dirty Toyota Camry that the manager made a special effort to bring up front for me. I arrived 8:30 pm on Sunday, and the mostly empty Executive Aisle featured mini-vans and mid- to large SUVs and one lonely sedan that appeared to be a refugee from the sale lot. No choice at all. The manager on duty (I did not catch his name) was very accomodating and offered me a nice small SUV that was tucked around the corner that unfortunately did not have keys in it. So, he ran over to the cleaning area and brought back the Camry. Yeah, it needs a wash and has dirt in the trunk and passenger floor mat... but I appreciate his customer service! He was incredibly friendly and professional--made me laugh and smile. The world needs more people like you, Mr. Manager! I just am frustrated at the lack of vehicles in the Executive Aisle. read more

I am an executive elite member and have been to 30+ National facilities across the country/world this year alone. 60+ rentals and 80+ rental days/ year. I love how easy National's emerald aisle program makes renting cars. However, this is the only site where I've experienced rude customer service and a total lack of rental car offerings. I've asked for help from their attendees in the garage to help find a car suitable for my trip and they told me what I see is what I get. This is NOT the National way. I've never been brushed off like I have here. This rating is entirely isolated to this particular facility. Their selection for executive elite is always sparse and when they do have cars, there's always something wrong (i.e. trash, no wiper fluid, etc). I have a rental coming this week and I'll see if things have changed from the last time I rented. We'll see... read more

I've used National on almost every trip. This was my first experience using them in DC. Unfortunately, it was an awful experience. Using the Emerald Aisle is usually seamless and efficient. On this occasion it was the opposite. There were three cars available (a four door, a pick up and a small 2 door). I chose the 4 door because it fit best with my family and all of our bags. There was no key in the car and no employees around to assist. I walked all over looking for someone and ended up going to the Alamo booth to ask for help locating a person. He said he was covering the National area as well and that it was "too bad" that the car I chose didn't have a key in it and he was "too busy" to help. His attitude was awful. It was a frustrating experience with the lack of customer care. I expect a lot more from National and was thoroughly disappointed. read more

UPDATE: I'm updating my review due to National's PROMPT response to this review. I know things can't always go perfectly so I expect great SERVICE to accommodate for that and that's exactly what I got from National and it's why I rent from them exclusively. My original complaint was about the lack of cars and the over abundance of minivans, especially in the evening. They are consistently short on cars (translation = out of cars) in the evening while other agencies seem to have little trouble keeping cars. I also complained that the cars seem to be dirty and I've resorted to keeping wipes to wipe down the steering wheel, window controls, and gear. As I said prior to editing this review, the staff is very friendly and try to be accommodating. I do appreciate that. I'm not the first to mention these complaints so National has to work harder to get this taken care of. read more

Overall this is one of the better National locations I've been able to use. The Emerald and Executive aisles can be a bit of a crapshoot. Sometimes it's half minivans (has anyone ever taken a minivan off the aisle?) and other times it's a SUV-fest. One time in haste I grabbed a Camry off the aisle that I didn't realize had been one-wayed from New Brunswick (all the dashboard components were in metric) but they gave me a free day when I complained about that one. Prices here are all over the board. I've paid as little as $20 per day and seen rates as high as $80. I do most of my renting on the weekends and tend to get the lower rates (and there's always a promotion for a free weekend day). The cars do seem to fit with National's standards: nothing smaller than full-size on the Emerald Aisle and no car higher than 20k miles. Having waited in line for 45 minutes at Enterprise in the past to save a buck (before I wised up) I can say that the convenience of the aisle, even for it's problems, is well worth it. read more

I booked a weekend rental from the mobile app and wound up paying $60 for a Friday pick-up and Monday morning drop-off, including taxes. This was like $16 more than the rental I could've gotten from Avis or Budget, but getting a car from National is pretty speedy when you have an Emerald Club membership. Awful stormy weather in the area, so they opened up the selection and I was able to choose *any* car to take away :) I grabbed a Mazda CX-5 which was great for the constant rain and snow and icy roads. Drove out to Western Maryland and Pennsylvania so I needed something that would be comfy and good for driving distances. Ran into one snag where one of our tires went flat and wouldn't hold air, and since the only National locations open on weekends are those at the airports, we had to trek all the way back to Reagan on our little donut to swap out the car on Saturday night. They swapped out our car no problem, and the manager, Geoff, was incredibly nice. He gave us with some rental credits for the inconvenience and was totally pleasant and apologetic throughout the entire experience. I'm not saying I enjoyed driving 3h round trip to go back to Reagan and swap out the car, but I wouldn't hesitate to rent from National again for personal trips. read more

National is the preferred rental company for my company, so I am well-accustomed to renting from them. My experience at DCA wasn't as great as what I'm used to. First, though I'd made a reservation, only two vehicles were available to me when I arrived. Walking up with luggage in tow, I began to approach the smaller of the two cars and was nearly bowled over by a gentleman rushing over to it to beat me. So I ended up with the Nissan Murano. Nice car, don't get me wrong, but I was driving it to New Jersey and would have preferred something with more economic gas mileage. Upon return, the place was packed. There was no room to drop off the car and we ended up waiting for about 20 minutes before I could even get out. So that was frustrating when I was ready to just get home. Staff was friendly and I always appreciate the Emerald Club check-in and check-out. (Not quite executive yet but getting close!) Hopefully my next trip will be smoother. read more

I picked up my car at DCA. Service was quick! I love being able to just grab a car and go. Staff was friendly. There were no lines. I was very happy! Unfortunately, I docked a star from the review because the car I picked smelled like smoke (despite there being no-smoking signs all over the dash). The smell wasn't too bad when I picked it up because all the windows were down. After sitting overnight with the windows up, the smell was unbearable. It was my fault for picking the car with the smell and not saying anything to the staff, but it would be nice for National to do some extra interior cleaning when a car comes back clearly smelling like smoke. read more

I rent from the DCA National location ALL of the time. As an Emerald Club member, I am happy with the experience. No waiting in line. Pick a car and go. Can't be easier! read more

We called to confirm everything with National before picking up the car. They told us that we didn't have a deposit to put down for the rental. We just needed to have a valid license. When we got to the airport, they needed a credit card and not a debit credit card as a deposit. This was never mentioned to us. No one, including the manager cared or tried to help us. In fact both the salesman Dube, who could barely speak English and manager were rude. read more

I am an emerald aisle customer the car selected was very good the price was not. My weekend rental was $78/day Two other rental car companies were 2 and 3 times cheaper. Next time I will go with the cheaper company. The rental car area at DCA (Washington DC National) Airport have all the companies they all use the same shuttle buses to get to the rental car desk read more

love the Emerald isle, good selection of cars, however I was able to see that the same cars were in other lesser isles; truth be told that is not a big deal. The best part is the ability of just picking up any car and go, no waiting lines, no hassle. I gave it 4 stars because the Brand new Mazda 6 I chose was rather dirty inside not wit trash, but it seemed that it was cleanned with a dirty rag and the windshild had like greasy swirls, amd again, even though it is not that big of a deal, it just makes me wonder why wouldnt they just properly clean them. Again, not the biggest deal. The major reason for taken one star off was the representative at the exit, this was my forst time using this service and I had a couple of questions amd she was trully bothered by me asking her just two (2) simple questions, she was very condescending and gave me a lot, a lot of attitude, to the point that I was ready to get the hell out of the car and leave it there and walk away. She was trully a B^%*€£^*. It was a skinny chick and I dont care who you are CEO or car lot attendant, you need to be good to your customers, they pay your damn salary! Other than that, I might consider renting with you guys again or simply take the train read more

I really appreciate how slick National is for picking up and dropping off cars. My agent made the reservation in advance and no standing in lines, no hassle, just quick out and back. thank you. read more

National Car Rental - My only choice! I have tried most of the other companies out there and simply put there is no comparison. DCA's staff was great. read more

For the family trip, we had multiple SUV and minivan options right in the Executive aisle, close to the entrance and had our Sienna selected within a couple minutes. Easy out, no problems. A little circuitous getting to the location, but didn't make any major missteps after asking for directions at baggage claim. read more

Always rent with national. On my last visit to DC I used a promo for budget and I was sorry I did. This time I used National as I typically do and I was reminded why they are the best in the biz! read more

Rental car was nice although had many nicks and scratches so be sure you do a walk around and pointed out when you are leaving, and the people were nice however very disappointed in their billing practices. I returned the car about 14-15 hrs. early but got no benefit on my bill as they charge per 24 hours. Additionally was never explained to me that if you select the extra points on frequent flyer miles - that you were actually charged for that!!!!!! I guess I should've checked as I paid extra to get a cab back from the airport so that I could have less on my rental car bill but yet end up paying the same thing. read more

I was over charged-- and when I went to try to correct it, the Manager tried to make me miss my plane out of spite, and refused to correct it. I had to call a foreign customer service agent and I still have no confirmation my charge was refunded. Terrible, gross customer service-- and I'm executive elite! read more