Great customer service. Shout out to Eric who is always willing to help you out. Every time I rent…read morea vehicle from National, they have been nothing but helpful.

CLINT was extremely helpful and got us on the road in no time! Very easy process and great car…read moreoptions.

DO NOT RENT FROM HERE! I showed up at my appointment time and they claimed they tried to call me…read more(could not prove they did and I had no calls on my phone) and tell me they were sold out of cars. Was not compassionate in anyway.

Terrible customer service. You rent a vehicle a week before, call to confirm and get called 2 days…read morebefore you need said vehicle that they don't have it! Don't rent it and let someone reserve it if you don't have it! You are messing with peoples time and money with a bait-and-switch (or a bait-and screw). Not given any options.

If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Brock was amazing! 10/10 extremely helpful and genuinely showed he cared for his customers.read more

Zach is the best guy there. The entire group was helpful but after the day I had I can't believe…read morewhat he was able to do for me. To start, enterprise sent me to a branch to pick up a car at 12. The branch was closed! I called the help line and they reserved a vehicle for me at the airport. After the hour drive going to get it, I called and ensure the vehicle was reserved and it wasn't. So I was sent to the Escalations office and they said they can't help and I would have to start a new reservation and it would cost more for the same vehicle. I was finally over talking to Enterprise's horrible customer service when I finally found Zach, whom I believe is rightfully so the manager of the Indy Airport branch. He situated everything for me perfectly and got me an upgrade for the hassle. Only reason I'll be going back to enterprise. Give that man a raise.

Car pick-up and drop off were a breeze. ALL staff were exceptionally friendly and helpful…read more We did a car seat rental and had loads of issues and questions and staff were patient and friendly. Upon drop off - the guy helped unload our bags and was so friendly and nice, we were in and out in less than 5 minutes and on our way. Highly recommend. Exceptionally impressed.

After a disastrous experience with another rental company because the name on my card didn't match…read moremy license exactly, I went next-door to Hertz who was more than willing to help. The desk clerk. Geremy was extremely helpful and called his manager Lisa Evans. Together we figured out a workaround so I could get a car and meet my family two hours away as planned. Customer service was outstanding. I am so grateful to them. Hertz now has a customer for life.

I completed the checkin process prior to pickup so that I would not have to go to the counter as…read morelined out. Only to have to still wait in line over 30 mins because my reservation still needed "completed". While I was waiting in line 2 of the desk people in the Gold area were having quite the conversation about cocaine while my 6yo son and wife sat waiting for me. After returning the vehicle a few hours prior to the original drop off time, I still received text messages threatening financial retaliation because "i had not returned the vehicle" 9 days after it was returned. I had to initiate with Hertz to complete the return.

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

Horrible customer service. The lady behind the desk had a smart mouth with a horrible attitude…read more Couldn't answer none of my questions and her answer was "I only worked here for 3 years". If you are looking for a rental definitely do yourself a favor and rent some where else.

Extremely slow customer service, no one was at the front desk for about 10-15 mins. Car wasn't…read moreready and ended up waiting another hour while they cleaned the car. Regardless of it being a small location the customer service was poor but thankfully I'm not ever in this area. Do yourself a favor and so not show up if you're in any kind of hurry because they have no sense of urgency here

Zero stars. The man who works in this location should be let go. This location should be shut down…read more We had a pickup at 1 pm on July 6. The location was closed. We had to call and the customer service cancelled the reservation and created a new booking for us. I had to pay 15 usd more and also drive 45 miles to pick up a car from a different location. I had a flight to catch the next day at Chicago. As part of the booking I asked for all applicable insurance. Guess what they just gave me ldw insurance. I went to the location 45 miles down and I Asked what does it cover they said it covers everything. Guess what didn't bother to explain missing coverage. Then when I rear ended , now they say oh sorry you didn't take the liability insurance. When call customer service about anything they can't do anything. Go to the location or figure yourself out. Worst rental company staffed with college kids who don't give a damn. Never rent from Avis or Budget . Period. I shouldn't be made responsible for insurance misinformation. I want Avis to own it. If their staff are not willing to give accurate information then you shouldn't be held responsible

Does not deserve even one star. Worst experience ever. I prepaid a rental car two month in advance,…read morewhen I went to pick it up the day I needed it, I was I formed that I had to supply a credit card for security deposit. I stated that I didn't have a credit card and asked if I could pay with a check or money order. He told me that since he ran my debit card, I was now declined and unable to rent the vehicle. He wrote down a phone number for me to call to get my refund. I paid $250 two month ago for a vehicle I wasn't able to rent because I refuse to own a credit card. Why do they accept debit cards for the reservation but won't let you actually rent the car? And making the customer deal with a customer service line to receive a refund after they just got told that their plans are null and void?!?! Insane. It's been 48 hours and I still have not received the refund. I will never rent from nor recommend to anyone to rent or at deal with Budget car rental. The clerk behind the counter did not care whatsoever either.