I don't write reviews like this lightly...I was a frequent Enterprise customer in Annapolis, MD for…read moreyears and never had a single problem (in fact this experience makes me so grateful for the amazing Enterprise teams in Annapolis MD). This location is a completely different experience. Three days ago I returned a rental and called the branch about 30 minutes later to report I had accidentally left a brand new garage door opener clipped to the visor. Branch Manager Kelsey Walsh confirmed she would pull it from the vehicle and hold it for me. No problem, she said. Today my family, displaced from our home due to a flooding emergency, Ubered to this location ($49) to pick up our reservation. When I asked about my garage door opener, Walsh told me she had accidentally given it to another customer. Then told me it was my fault for leaving it in the car. Enterprise has my home address on file. An unknown person now has a garage door opener to my house. That is a security liability. She then told me my reservation had been canceled. Staff claimed they called and left a voicemail at 11AM, the exact time of my reservation, not before it. I checked my phone on the spot. No missed call. No voicemail. No email. Nothing. My full call log for the day has been screenshot and saved. Our homebuilder's corporate team then made a second reservation on my behalf due to our displacement. Confirmation number 2095916825. Written confirmation received at 5:02PM. I arrived at 5:15PM and showed Walsh the confirmation on my phone. The moment she saw it was me, she said the vehicle was no longer available. This is blatant retaliation, which is illegal. Two confirmed reservations. Same branch. Same day. Both denied. $126 in documented out of pocket costs. Missed our destination. Kid and dog sitting outside with our bags. Florida Attorney General complaint filed. BBB complaint filed. Formal written notice sent to Walsh directly and franchise owner Mohammed Abushbah.

Kelsey & Jacob are a dynamic duo! Most of the other Enterprise locations that I called (and…read morevisited) lacked customer service, kindness, and were extremely rigid. When I rent a car it'll only be from this location because of these two professionals. Thank you Kelsey & Jacob

Excellent service while renting a car to return to Ft Lauderdale. Agent had some trouble getting…read morecars from Jacksonville, but worked hard to get me a vehicle on time. I would definitely use this company again.

I've been using this business for the last couple of years every time I'm in St.. Augustine and…read morehave never been disappointed or sorry that I rented from them. And I look forward to doing so again.

It was extremely easy and Jessie and brentin were very helpful. They made the beginning of our trip…read moretotally enjoyable

Absolutely CRAP CUSTOMER service! During a late night drive, we called the Alamo help line because…read moreour Full Size SUV was shaking so much. This trip is going to have a lot of driving. Alamo help sent a message to this location that we would be swapping the vehicle. I was not surprised that they really did not know anything about it at the local store. That was not the issue. The boy at the counter recommended that I drive an hour to JAX because they have a better selection. I, at this time, politely said that I should not have to drive around looking for a Full Size SUV to swap out. I asked if there was some way that he could find me a car before spending a lot of time driving for a POSSIBLE vehicle to swap. He the. Said they have a better selection at JAX but there is no way for him to call the location. I finally got heated when he also suggested that they have vendors that work on their cars. I could take it there. I am an executive at a large company that has a lot of employees that travel. Alamo/Enterprise is currently a preferred vendor. I am not sure that will last much longer. Not only did this guy not represent his company well... whatever happened to trying to help another human with their problem???

My best friend came in town and we decided to enjoy the nice weather. We made our way to ACS to…read morerent a slingshot for half a day. Let me tell you!!!! It was absolutely amazing. The service was impeccable. The owner was friendly and provided great service. Instead of renting and stopping by the beach for an hour or two instead we pretty much drove the slingshot the entire time. We drove up the A1A from St. Augustine to Jacksonville then drove back down 95. It was the most amazing experience. Needless to say, I will be renting from heat again. The slingshot was clean and the handling was amazing. We picked the manual one because hey driving manual are more fun. The performance on the slingshot was top notch. I may end pitching my own. In the meantime this will be my place to rent from. I couldn't have asked for better service!

Need a way to enjoy the area from a different perspective? Need a way to differentiate yourself…read more This is a place to do it. Owner was very personable, and professional. He was welcoming from the first phone call. Made processing the appointment and finalizing details of breeze. Upon pick up we were attended to quickly. And as even the lines grew everybody was placed in importance and taken care of efficiently. The drive itself is something you have to experience. It was truly amazing, and unlike anything you've driven before. Whether it be a car truck jeep van motorcycle four wheeler snowmobile, this is in a niche all its own! Had a blast and highly recommend. Thanks for the great afternoon!

I rent cars a lot, usually Enterprise on 1 south (A+) but they had nothing available on short…read morenotice for me. I decide to try Avis at the Walmart. What a mistake, rude, scammy, dirty. They somehow had loss damage on the contract, I never get that.. my Geico full coverage does that.. Charged me 2 days for 30 minutes late. Car ran fine, was dirty.. I called Avis after this happened, they did adjust my bill to satisfy me, kudos for that. My warning is this, read everything at this office, don't expect any customer service from this staff, take pictures of everything..

Terrible service . Using Florida storm emergency to profit . Flight cancellations are requiring…read morecustomers to use alternative airports and Budget is charging $300 or more for dropping off rental car at an alternative location.

My Son is a Naval Officer and came to St Augustine to visit Mom & Dad after a very long deployment…read more He rented a car in St Augustine so he could enjoy his leave. After driving around on the first day of the rental, he parked the vehicle in our driveway. The following morning the car would not start. We called the rental office and they sent a service to see if they could get the car going. He jumped it and it started. Nothing was left on to drain the battery. We did not feel confident driving this car to Jacksonville so we returned the vehicle to the facility. Two weeks later we received a bill for the service call of 218.00. After a few heated conversations with Budget/Avis the bill was waived, but not before they attempted to negotiate the amount. Excuse me but this is your car that was not in top working order! I feel bad for how many people you have rolled over with the same approach that you took with our Son who serves or country! Shame on you!

St. Augustine FL. July 2022 Needed a car for a week while…read moremine was in the shop. I reserved the car over the phone and was given two options to pay, prepay in full or pay at counter. I chose pre-pay for $269. BUT was NOT told it was NON-Refundable. I found this out the from the rental reps I picked up the car from. They do not have capability to override, change or modify a pre-pay registration. I dropped the car off two days later, called customer service (now the 4th time in 2 days) was placed on hold for over 30 minutes the third time and was hung up on when the rep said, "hold on I will see about getting a refund for you". I am owed $90 by this company. Also- in the pick up contract it does NOT state the pre-pay is non-refundable- only the drop off receipt does. In short, AVIS/Budget charged me $269.16 for a week long rental that was only used for 2 days, did not verbally or in writing state the pre-pay option is not refundable before getting the car. Enterprise quoted me $317 with a pick up!