This location was awesome! They were super nice, gave me rides to/from a local service provider and had reasonable rates. Thanks for such great service! read more

Prices are really expensive. I am looking to rent a car for only one day and they charge $56 a day. Too high for me.

i reserved a van for the 7th through 12th get a call 2 days before to let me know it's a no go. I say ok can you do a smaller can. ask to get to me before end of day because my trip is coming up. no call. no respect because of the attitude I received. like it didn't matter I am going to my son's graduation from the army and now I'm stuck. thank you Enterprise read more

Great customer service! They picked me up and dropped me off saving me money and time! Very quick process checking in and out and my car was very clean. Also staff wear mask the whole time read more

Progressive rent me a car because his client crash mine. I'm trying to pick up a car since last week and they never have one. Worst company ever read more

Rented a van from here to drive cross country. I told guy that my dog would be in back in a crate at all times he said that was fine. They charged us 120 bucks to clean van saying was lots of dog hair. I saw van quickly before it was returned and only some dust on outside. I called and argued charging 120 to supposedly vacuum a car out is crazy, I am disabled and am on a fixed income. He said he would lower it and still charged us 92, still high to me. We will never do business with the Orange Park office as now live in California, should we need to rent again anywhere, it won't be from Enterprise. I don't appreciate being taken advantage of just because they have lost money due to Covid. read more

Professional, quick service, convenient. My wife and I filed an insurance claim for our car and the company used Enterprise as the rental agent. They picked my wife up from the body shop while I was at work, got her all set with a VW Beetle, and then shuttled us back to our car when we returned the rental. They worked with our insurance and we didn't pay a cent. Easy process, friendly and professional staff, and they even have a putter to score yourself a discount if you get a hole in one ;). This is a small location, so availability of decent vehicles may be an issue at some point, but it certainly wasn't for us. read more

This is the worst Enterprise ever. I was charged $650 for a very small door ding. If you rent from Enterprise make sure you park far away from everyone. Some kid opening a door could cost you $500 or more. No more Enterprise for me read more

Amazing service!!!! If you need a review! Definitely use your own opinion, I respect anyone that had a bad experience but mine was very very good. Friendly staff brand new car! And they pick you up/ drop you off. Cant ask for more!! Thank you guys. Great job!!! read more

If I could give this place 0 stars that would be too many. This is a small branch with probably the worst communication between them that I have ever experienced. They tried running my card they kept on file that was just for "a deposit only" before I even returned the car and then left me a voicemail threatening legal action because one of the men in the office didn't tell the woman who sits right next to him the arrangements that I had made with him for the date and drop off of the car. I thought we had it all worked out however, I returned the car and they gave me a discount because of all of the "misunderstandings" apologized repeatedly and assured me TWICE that my $50.00 deposit would be returned to my card withing 48hrs...that was just shy of a month ago and I just got off the phone with them where of course no one seems to remember ANY part of this conversation at all and told me that my deposit wasn't going to be refunded. The money isn't the issue it's the treatment. I will pay double to go anywhere else should I ever need a rental again. This kind of treatment is NOT ok. read more

Steer clear of this branch #4305! This office has the most rude and unprofessional assistant manager that I have ever come across in all my years. If you reserve a vehicle almost certain they will not have it and she "Sam" will try and force you into a lesser vehicle. She has zero understanding of what customer service means. Probably better suited for a phone soliciting position. Maybe enterprise should invest in some customer relations training here at this store. Not only was she rude and had a major attitude cancelling a contract because someone stood up for themselves and not accepting what they had reserved and paid for but to lock the door behind someone when they exited the door is beyond unproffesionalmanagement. Go to another branch if you do not want to be strong armed. I have used enterprise for many years and it is a great company. But this branch is a joke and run by a thug assistant manager. read more

I'd like to take a moment to recognize Ms. Jessica Kearns (Management Trainee) for her diligence and professionalism, in ensuring that I had a rental car when I turned my car in for repairs at the Caliber Collision Center located outside of NAS Jacksonville FL. My rental was clean and ready to go. She answered all of questions, ensuring that I felt comfortable and satisfied with the vehicle. Her attitude was absolutely commendable. She was kind, courteous, and most of all determined to ensure customer satisfaction with Enterprise Rental. Upon returning the rental, I experienced identical service. Thank you, Jessica. read more

Late picking me up because the rental I was receiving needed to be repaired. The vehicle I was given was dirty - inside and out- but I was already two hours behind and they didn't have any other vehicles. They did offer a 10% discount. read more

I saw another review a customer left with the same problem I experienced. Because I'm from out of state, which I would assume makes up a huge percentage of their business, I couldn't rent a car under my name because my debit/Mastercard they dont accept as a major credit card. Their reasoning for this is because they say it's easier to get a debit card than it is a credit card. Funny to me because any major credit card I've ever had I only had to send away for through the mail, but to get a debit card a person has to open a bank account and show multiple forms of i.d. Even if I offer to let them put their security deposit on my card they still won't allow it. My younger sister and niece both rented from another company and had no problem with out of state licences and only a debit card. Needless to say I won't be using Enterprise anymore for my car rentals during my yearly vacation. Nothing against the staff but their policies are ridiculous. If I really wanted to steal a car it wouldn't be some crappy ford and i definitely wouldn't give them my licence first lol read more

I rented a vehicle here when my vehicle was in the shop for repairs. The man who helped me was very professional, polite, and friendly. Unfortunately I can't remember his name, but he was a young African-American man. He even helped me carry my belongings. read more

I recently started a new job that requires frequent one day car rentals. I must say that Wally and his crew take excellent care of me and I so appreciate it. I'm greeted by name, they are ready to assist, and Wally recently saved the day when I locked the rental keys in the rental while still in the parking lot. Very resourceful! I'm glad they're there for customers like me! read more

Awesome service 10/10 will rent again from here, unless there is a closer enterprise to me at the time. Jacqueline was helpful and dropped me off at the transmission shop speedily and with minimal u turns. read more