I rode the bus from Jacksonville to St. Augustine Florida but the Driver did not stop at the stop…read moreand turned on the lights and said we're in St. Augustine FL now and did not stop and just kept going. I thought this is odd and asked the driver when were we stopping and he said that was out stop back there. I said you didn't stop and he said I wasn't paying attention and I said I was and you didn't stop. In all my years of riding the Greyhound every bus driver stops at every stop completely and asks if anyone is getting off and does not do a California rolling stop. He said I could stay on the bus with him and ride to Orlando and not pay and get dropped off on his way back or get off in Daytona and pay for another ticket and come back the next morning. I checked the price to come back the next morning and wait til morning in a scetchy neighborhood or take an Uber back for only $30.00 more so I luckily got the last Uber on the road and got Anthony who was a wonderful driver for Uber. The guy on the Greyhound did a rolling California stop and made me do a SpongeBob. It was funny in the cartoon but not in real life.

Do NOT, under any circumstances, book a Greyhound bus leaving St. Augustine, Florida! Better yet,…read morenever use this company for any trips, from anywhere!! Greyhound left me stranded on 5/25 in St. Augustine, after LYING and saying about two buses I waited for, one at 6:10 am, and one at 3:00pm. They claimed the 6:10 am bus "skipped the station because the bus was full already", and that the 3pm bus "came and left already, according to the bus tracker app. It came at 2:54pm." I was waiting at the bus stop with four other strangers, since 2:30pm, and THEY BUS NEVER CAME TO THE STATION. I had called customer service at Greyhound, confirmed I was in the correct pick up place a dozen times, used their bus tracker app, and did everything I was supposed to do. No one working in the area has EVER seen a Greyhound bus anywhere NEAR where I was waiting. Greyhound stole $55 from me, as a I had a "non-refundable" ticket - for two buses that never came. When you call their "customer service" number - which is located in a call center in India, they claim they cannot give you a refund as they are "just a ticketing center". The customer service rep will make you tell the whole story about why you want a refund, sometimes barely understanding or speaking English themselves. Then they "apologize" and transfer you to a "claims department that handles refunds" and then just leave you on hold indefinitely. No one ever picks up the phone. You just waste 15 to 20 min., lingering on hold, until you hang up and start the process all over again. I am now investigating how to e-mail them. I will not be robbed of $55 and lied to by them. This company is beyond disgusting. Greyhound bus company has gone WAY downhill. Do not use them - you have been warned.

First, I want to explain that I was a professional chauffeur for 30 years. I wanted to hire a…read moreprofessional livery service. I didn't want to ride with an amateur, a part timer in a gig job, driving his own car which I had no expecttation that it would be in good working order and clean. And when I saw who showed up in my driveway yesterday, I knew I made the right choice. My chauffeur, Scott Harbin, arrived 15 minutes early (I like that) and informed me via text message that he was here and there was no need for me to rush. I went outside to meet him and he was attired in a well pressed black suit and tie, very professional. He took my luggage to the beautiful Black Volvo 90, a plush luxury sedan. A few minutes later I came out ready to travel. As I got into the back seat, I noted that the interior was as impressive as the exterior of this handsome car. In a short while, I was very pleased by how careful and comfortable his driving was. No zipping in and out of traffic. I booked the pickup time to allow more than enough time to get to the airport without stress. Scott proved to be an exceptional professional driver, keeping my comfort and safety foremost in the way he maneuvered through the unpredictable and challenging traffic. THAT is what I wanted. Not the cheapest price. Not some amateur who was only interested in getting the ride over in the fastest way, regardless of how the passenger was impacted. I travelled in style and comfort. First Class all of the way! I will book Scott and Palm Coast Transportation again.

I've traveled my fair share and have dealt with a lot of transportation companies. This company,…read moreby far, is the most professional I have encountered in Florida! Constant communication from Jim - the driver and the emails informing me of his arrival. Amazing! I will definitely hire them again!!! Thanks Jim!!!!

I cannot recommend ECHO East Coast Transportation enough! They were our transportation vendor for…read moreour wedding, and from start to finish, they delivered absolute excellence. Every detail was flawlessly executed, and they went above and beyond to ensure everything ran smoothly on one of the most important days of our lives. The vehicles were spotless, luxurious, and arrived early, which gave us such peace of mind. Our drivers were not only professional but also incredibly kind and accommodating -- they treated our wedding party and guests with care and respect, making everyone feel special and comfortable. ECHO's communication throughout the planning process was top-notch. They were responsive, flexible, and clearly committed to making our day perfect. It's rare to find a company that combines this level of professionalism with such a personal touch -- but ECHO does just that. Thanks to them, transportation was one part of the day I didn't have to stress about at all. If you're planning a wedding or any event, do yourself a favor and book ECHO East Coast Transportation -- you will not be disappointed! - 10/10, would book again in a heartbeat!

Superb performance and great service by entire team! From booking to constant communication…read moreincluding tracking driver day of! Excellent billing representative and southern hospitality and charm! Bravo! Can't wait for return trip and service again!

I have such high praise for the level of customer service that Vic and Raul provided me. Long…read morestory short, I had made a reservation recently and through a serious of flight delays and cancellations (which stranded me in Dallas), Raul kept checking in with me to reassure me that he'd be there when I got to Jacksonville. On a day when nothing went right, I was very gratified to have such positive communication. I would never hesitate to book with them again!

Great service! Good prices and prompt pickup. We used this company to and from the airport to…read moreAmelia Island Resort. Drivers are professional and friendly and I highly recommend this company.

Great coach. Clean. Good service on entry and exit. Love his rubbish bin. It's a simple service but…read moreachieves cleanliness. It's little things like this that make a difference.

Great service, fun driver and a clean bus. Was on time and…read moreknew where they were going. It was great using Express Transportation. Not one problem from the booking to the drop off.

Everything is & has been handled perfectly so far in preparation for the upcoming service in Nov…read more 2024!

From the owner: Embark on an unforgettable journey with EZ Bus Tours and Trave for your group of 25 or more…read more Contact us today to provide your charter bus services. We do NOT offer transfers for single passengers or small groups less than 25.

Awful experience. Michael, was our bus driver. This is my third year using this company and have to…read moresay this was the worst 4 day experience. Made us do everything around his time and what he wanted to do and eat. Went off the road multiple times and had other cars honking and flicking us off. Got lost countless times and drove unsafe.

My driver, Michael was absolutely awful. He complained when we asked him to take us somewhere he…read moredidn't want to go, drove unsafe (we got honked at several times and even flipped off once), would get lost all the time, interrupted conversations that were had on the bus, and went on his schedule not ours.

Ratty, disgusting station. But today they cancelled a route without letting passengers know, so…read moremyself and about a dozen other passengers waited at this creepy, run-down station and only found out when someone pulled up the schedules on their phone. About a dozen people were waiting for a cancelled bus.

This is the first time I traveled by bus with Greyhound from Orlando to Gainesville. The…read moreGainesville station is dirty and not well maintained. Also, the bus was an hour delayed. Thankfully, I wasn't in a rush so there wasn't an issue. The MAJOR problem was waiting for the bus the NEVER arrived going from Orlando to Gainesville. Originally, the bus was scheduled to leave at 11:50am. So, I got there 30 minutes early (around 11:20am). Later, I receive an email from Greyhound saying that there is an hour delay. (I was in no rush, so no issue) However, I did need to arrive to Gainesville the same day. Additionally, the website said that the bus will now arrive at 1:01pm yet it never did. It was now 1:30pm and everyone started to wonder where to bus is. I also wanted to mention that the workers were EXTREMELY rude and unhelpful. Customer service was also unhelpful. It seems like the only people they hire have the mental capacity of a Troglodyte. At this point it was already 2:30pm (160min delay) and no bus that is going to Gainesville is in sight. Leaving me and 5 other people stranded. In the end, between the 6 of us we had to order a Lyft that was a cost of about 200 dollars. Upon my arrival to Gainesville via Lyft. I contacted customer support to request a refund since the bus NEVER arrived AND on their website it says: "If your bus was delayed by 120 minutes or more on departure, you can request a refund for the price of the ticket. Contact us and fill out the request. Our agents will review your case and get back to you as soon as possible." (As quoted from their website) Here's the link: https://www.greyhound.com/help-and-info/travel-dilemmas/ticket-refunds-exchanges They responded after 4 DAYS, just to tell me my ticket was nonrefundable. NEVER booking with Greyhound again. I would highly suggest looking for a different form of transportation because this service and the staff are utterly useless.