Dalton handled everyone with care while I was checking out. There was an incredibly rude customer…read moreahead of me and he handled the situation with excellence.

Aweful customer service. Travis is a liar, the whole lot of the people there are aweful. I had an…read moreissue with the vehicle, was lied to, bullied, they still havent fixed the orignal issue, and I called regional manager and he not only didnt fixed the problem but allowed staff to retaliate and didn't seem to fix any of the issues brought up. We had an issues last year with a vehicle and regional manager did the same tging last year. The problem seems to be the regional manager allows this behavior, protects employees and continues to allow these bullies to operate with impunity. He needs to be fired so they can bring in new management to fired the lot of them. I have never been treated like this and to they amount of money we do to rent vehicles from local establishments. This needs to be fixed immediatley.

Had a reservation for car which they didn't have the supply so they upgraded me to SUV that worked…read moreout perfectly. Both Muni, the manager and Joshua were fast efficient and professional. Even with drop off on Sunday Joshua provide fast, excellent customer service. Even when I notice a discrepancy he was on top of it and addressed it! I'd rent here anytime!

Hey Avis, can you help out this location?…read more I'm truly a little torn on this review because the state of this Avis location I do not think is fully its own fault but rather a lack of resources. When you walk in I can only think to describe it as the saddest rental car location I've yet to visit. It's hot-I think the AC was out as there was a fan running in the waiting room area, it's visibly dirty, and the place just felt like it was in bad shape. The person working though was very kind and helpful. I could tell he was doing his best to run this place to the best of his ability perhaps despite a lack of resources from his employer. This is just an observation I will add as we did not discuss the state of this Avis at all. There was a hand written sign on the front desk that said no overnight parking which honestly really gave me a panic as I am accustomed to being able to do that when renting a car and had driven here, needing to get on the road in my rental very soon. I asked the gentleman behind the counter about it and he said since I was only needing one night it wouldn't be a problem but the spot he instructed me to park in was a fire lane which gave me some pause, but I went with it and ultimately I was OK. I will say though, had he denied me parking I would have been pretty upset as it wasn't stated anywhere online that there wasn't parking available and it's kind of hard to just throw that on a customer, in my opinion. Avis was kind enough to upgrade me to a bigger vehicle, and I was on my way! It was overall easy enough to get in and out but like I said, corporate needs to invest more into this location if it's going to continue operating as an Avis. It's just not up to the standards I'd expect.

Isaaq and Rahul offered great customer service…read more When I was picking up my car there was a long line and they managed it efficiently and professionally. Drop off was easy too.

The car was not ready and yes, it was not clean. We had to wait for it to be vacuumed and…read moresanitized. The car had a right front tire issue, that was a constant nuisance. I had to carry a tire inflator and stopped 3 times to inflate that tire because of warnings. I called the 800 Avis number when we arrived in Steamboat Springs. That was an interesting call. She told me she couldn't help. I had to return the car. Please understand, driving down a wild road with no help for miles and we have a warning light going off and telling us in even more serious messages. Was the tire defective? A nail? Yes, it was appropriate that we had a reliable vehicle. When I contacted the airport, 30 miles out of town, he was very kind and said yes, he had three cars. So it is difficult to understand how the 800 help number could find no cars, but I could. We drove out, while on our vacation, and exchanged cars. Did I fill that defective car up with gas? No, I did not. Do you really think it was appropriate that I take a day to correct an Avis maintenance issue? I do not. I was billed for that gas. Yes, billed. That is ridiculous, is it not? When we returned the "clean" car, we filled it up with gas and furnished Sanka with that receipt. He told us that he could make no adjustment to our bill because we had pre paid it. Yes, since the 12th of April, Avis has been earning interest on the $1,300 bill I paid. And to tell me that no adjustment could be made because I have pre paid it is well, frankly, unconscionable. The only adjustments he could make was for the second driver charge. A charge which I shouldn't have had, because I thought this was booked through Costco and there was no fee. The Avis representative at the store told us, that if we wanted that changed we would have to book through Costco. Frankly with World Cup soccer in town, I didn't think that would be likely. There is nothing acceptable about the adjustment that was made. I never should have been charged in the first place. Will never use their "service" again

Kris Baber was a great help during a situation where I had issues during a cross-country drive. He…read morewas very informative and saved the day for me.

Blamed me for tire damage that wasnt mine. I use them all the time but being blamed for something i…read moredidnt do was just not cool. Im gonna go somewhere else. Plus they dont have a keydrop any longer and its so inconvenent. Plus the person before me left trash in the center console and i didnt want to touch it and i get pinged for having a dirty car. When i rented the car and i walked in... the gentleman behind the counter was being rude to the customer on the phone that was raising a complaint. It made it very uncomfortable and awkward. Corporate in atlanta needs to review these complaints. Over the years i have had great experience at this location and love the low mile cars but this experience was just aweful. Until they fix things there are plenty of other rental car companies incan choose from

Staff were very helpful and kind and made the car buying experience very easy and stress free.read more

I have never had an issue when renting a car at this location! Jordan and the rest of the crew are…read moretruly amazing always going above and beyond. We had some scary problems come up while in one of their vehicles and the manager there really took care of us. And Jordan's just been a blessing this customer service team is definitely a 5 star team... thank you, truly grateful

Honestly the best customer service and rental car experience I've ever had, will come to this…read morelocation whenever I need one in the future.

I have been renting with this Hertz location for several months this year and they are great. No…read moreissues with car supply and no long lines. I have tried other branches in the area but this one is the best. I love working with Trevor and Elijah. They have provided me with excellent customer service and assistance.

This is the worst place to rent a car from. My wife reserved a seven passenger SUV two days in…read moreadvance for a funeral out of town we were supposed to attend when we went to pick up the vehicle there was a woman ahead of us that the agent Jessica was helping. The lady who Jessica was helping got upgraded to an SUV our SUV we were supposed to rent. When it was our turn to talk to Jessica she was very rude told my wife and I to find a car ourselves and she couldn't cancel our rental. She threw a pamphlet at us with a circled 1 800 number on it we will never ever ever rent a car from this horrible unprofessional car rental agency ever again

i always rent my cars from enterprise simply because of their customer service. it's pretty solid…read morein every major city that i have been to. this location is no different. from pick up to drop off they were professional and courteous. they didn't try to "up sell" me.

I have nothing negative to say so far about this location! I was picked up by a courtesy driver and…read morebrought to the rental location. My wait time was minimal and the driver was very professional and friendly. I was able to get in my rental car and be on my way in a matter of 10 minutes. I've had no issues with the vehicle and will update if any arise. I assume my review will stay at 6 stars!