Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

Customer service said someone will call me back about getting the OEM windshield before my Saturday…read moreappointment and no one had contacted me yet. I just spoke to your CS to hold and the line just cut off.

Having been to KC Car Emporium this past year and being so pleased with my purchase I had to tell…read moremy Girlfriend about them when I found out she was in the market for a new car! Keep in mind we have shopped around the city from car lot to car lot I was sure we would find something she would like at KC Car Emporium! As expected we had a few cars in mind and they met our needs on all of them! We were assisted by a gentleman named Fred and he couldn't have been more hospitable with helping us. They always have the best feedback and knowledge on all of the cars the lot has to offer. The great part about this car lot is they allow you to drive anything you want with no questions asked, some lots in the past that I've been to have given me a hard time about taking one car out, let alone 2 or 3! With that being said we came to an agreement on a car and were approved to purchase! I would recommend this car lot to anyone, everyday of the week! Thank you KC Car Emporium!

They sell lemons. Do not buy here. I lost 13 thousand dollars from this place because they won't be…read morehonest about a cars problems.

I have been four times and never been impressed with their lack of organization, but since they…read morewere bought out by this discount dealership parent company it has really gone down hill. They are still expecting $3,000 to $5,000+ for basic service visits, but they will only pay for one credit card terminal for 8 to 6 service advisors to use leaving them all huddled around waiting. On top of which it apparently runs everything as debit so if you have an actual credit card they are saying the charge won't go through without a PIN which on a normal credit card is a cash advance which charges MUCH more intrest. So the same card you used 6 months ago is now not acceptable as payment to them. Then the 12 year old service advisor will live down to the Gen Z stereo type and ask YOU want to do to solve their broken systems problem.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

I had been watching this dealership's inventory for many months. I finally was ready to drive down…read morefrom Topeka and check out their selection. I love that this is not your ordinary dealer in that there is NO pressure at all. They don't come out like vultures like other dealerships. I knew the vehicle I was very interested in beforehand so I test drove it. For the condition and mileage of their vehicles and the cost, you can't find anything like it anywhere else. Other dealers want way too much money for a high mileage/age car. I felt like my buying experience was stress and anxiety free. My title came in the mail a few weeks later and registration was super easy. I highly recommend them. Ask for Roman! Super nice man and friendly. Not pushy.

I wanted to give a great review to this dealership. I purchased a car from them for a great price…read moreand something was wrong with it and they did everything to make it right. I appreciate being treated fairly. Thank you!

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

No, I don't love having to come to get service, but it really is unavoidable. I'm really glad…read moresmkia us here and so great to work with. They get busy, and I have had to use another dealership for my oil change. The other dealership charged me over $50 more for the same service!! This time, we brought our telluride in for a transmission leak. They got on with an engineer from corporate and determined a brand new transmission was the fix. Was not excited it was going to take "about 1.5 to 2 weeks. But they did hook me up with a Lyft ride home. So that was Monday, and I got a call Friday the same week it was all done! I got to pick it up and they finished in under 5 days vs. the 11 to 14 days I was originally told. So far, so good, and it shifts like butter!!! I am very thankful for smkia and specifically Bryan M. my service consultant. He is always a straight shooter and listens

Went in for a simple oil change, I added trans fluid flush to the service & after all said & done I…read moreget home to my entire skid plate hanging from one clip dragging on the ground. Car was in perfect shape when I brought it in. The techs here seem to miss a lot of things when servicing these cars so be aware to check your own before & after.

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

Amazing people and so easy to work with! My guy Leo was a huge help. Thanks to his ability to speak…read moreboth Spanish and English, he made sure we understood all our options and helped us make the right choice. Great service all around thank you, Leo!

I recently purchased a vehicle from Shawnee Mission Ford in Shawnee, Kansas, and had an excellent…read moreexperience from start to finish. The entire team was professional, friendly, and easy to work with throughout the buying process. They were knowledgeable, answered all of my questions, and made sure I felt comfortable with my purchase decision without any pressure. The dealership was transparent, efficient, and respectful of my time. The vehicle was exactly as described, and the financing process was straightforward and hassle-free. It's clear that customer satisfaction is a priority at Shawnee Mission Ford. If you're looking for a dealership that values honesty, professionalism, and great customer service, I would highly recommend Shawnee Mission Ford. I look forward to doing business with them again in the future.

This is a far more customer-friendly auto dealership than the one where I leased my car back in…read moreFebruary, after 20 years in my previous Toyota. SO much more friendly and welcoming that I chose to give up the $100 certificate I'd have gotten if I had all 3 initial mileage checkups done where I started, all of which are included in the lease. But I had dreaded going back, What went well at Hendrick Toyota's service department? Pretty much everything. The service manager who took care of me at Hendrick, and goes by "D", was great. He was very customer-service oriented...welcoming, friendly, knowledgeable, attentive to detail, gave me a tour around the dealership area where I would be waiting, pointed out all available amenities, and offered me a cold bottled water without having to be asked. That may sound like a small gesture, but based on my experience where I leased, it isn't. I actually felt like a valued customer. And I felt confident D would take good care of my car, and do all the required checks and services for the 5K appointment . After it, he also patiently went over many of the buttons and controls that were still unfamiliar to me after the hurried and cursory explanation i received the day I picked up my new car. And despite having spent many hours at the previous dealership during the process from test drives to closing the deal, and having made an actual appointment for pickup with my salesperson, none of the idle sales people in the lobby, or the front desk attendant, greeted me, knew me at all, or had a clue why I was there. And I never saw my sales person again. I hope my experience at Hendrick wasn't just a "one-off," and that my future appointments there can be scheduled with D, whose words and actions gave me faith that his goal is first and foremost, great customer service. My best advice, if you want to have a customer-first and reasonably pleasant car purchase (or lease) experience, don't go to Olathe Toyota.

This dealership specifically doesn't offer complimentary snacks or drinks other than water/coffee…read more Cheap look to me if you're buying a vehicle and you have to buy your own chips/soda from a vending machine.

I have been renting with this Hertz location for several months this year and they are great. No…read moreissues with car supply and no long lines. I have tried other branches in the area but this one is the best. I love working with Trevor and Elijah. They have provided me with excellent customer service and assistance.

Absolutely horrible experience. We arrived a little late, but the way the manager handled the…read moresituation was extremely unprofessional and rude. We were told that our reserved vehicle had been given away and that we should contact the third-party company we booked through. There was no real attempt to help resolve the issue. Instead, she suggested a different vehicle that would cost us even more money. We were left without the car we had reserved and with very little assistance from the staff. I would not recommend renting from this location