The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

Update 5: i'm getting rid of this car. I've got more problems now. The skid player is coming off…read morefor the second time and the tire pressure sensor are broken. Please do not buy a car from this place. If you don't buy a car from them, you can help them go out of business. Of bed and believe me I hope they do go out of business. A thing that kicked me off the most is the fact that when you read this voice description, they say they sell reliable vehicles. That is false advertisement. This place is basically the Verizon wireless of the used car world. And the customer service is about as good as Google fiber. Which basicly means it doesn't exist. Apparently I'm not the only person who had problems with my car. Read the other reviews do not ever buy a car from here.

I have been four times and never been impressed with their lack of organization, but since they…read morewere bought out by this discount dealership parent company it has really gone down hill. They are still expecting $3,000 to $5,000+ for basic service visits, but they will only pay for one credit card terminal for 8 to 6 service advisors to use leaving them all huddled around waiting. On top of which it apparently runs everything as debit so if you have an actual credit card they are saying the charge won't go through without a PIN which on a normal credit card is a cash advance which charges MUCH more intrest. So the same card you used 6 months ago is now not acceptable as payment to them. Then the 12 year old service advisor will live down to the Gen Z stereo type and ask YOU want to do to solve their broken systems problem.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

I had been watching this dealership's inventory for many months. I finally was ready to drive down…read morefrom Topeka and check out their selection. I love that this is not your ordinary dealer in that there is NO pressure at all. They don't come out like vultures like other dealerships. I knew the vehicle I was very interested in beforehand so I test drove it. For the condition and mileage of their vehicles and the cost, you can't find anything like it anywhere else. Other dealers want way too much money for a high mileage/age car. I felt like my buying experience was stress and anxiety free. My title came in the mail a few weeks later and registration was super easy. I highly recommend them. Ask for Roman! Super nice man and friendly. Not pushy.

I wanted to give a great review to this dealership. I purchased a car from them for a great price…read moreand something was wrong with it and they did everything to make it right. I appreciate being treated fairly. Thank you!

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

No, I don't love having to come to get service, but it really is unavoidable. I'm really glad…read moresmkia us here and so great to work with. They get busy, and I have had to use another dealership for my oil change. The other dealership charged me over $50 more for the same service!! This time, we brought our telluride in for a transmission leak. They got on with an engineer from corporate and determined a brand new transmission was the fix. Was not excited it was going to take "about 1.5 to 2 weeks. But they did hook me up with a Lyft ride home. So that was Monday, and I got a call Friday the same week it was all done! I got to pick it up and they finished in under 5 days vs. the 11 to 14 days I was originally told. So far, so good, and it shifts like butter!!! I am very thankful for smkia and specifically Bryan M. my service consultant. He is always a straight shooter and listens

Worst dealership i have ever worked with! So regret buying a used vehicle from them. Sales person…read moredidn't listen to me. Stay away from this one!​

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

I cannot say enough good things about Amy in the service department at Shawnee Ford. I was dealing…read morewith an unexpected issue with my Ford Edge while I was 500 miles from home and feeling stressed about what to do next. From the moment I arrived, Amy was personable, calm, and incredibly informative. What stood out most was that she seemed to drop everything to focus on me as a customer. She took the time to listen, explain the situation clearly, and walk me through my options without ever making me feel rushed. Throughout the process, she remained patient, professional, and reassuring. Amy did everything she could to help find a resolution to my vehicle issue and went above and beyond to make a difficult situation much easier to navigate while I was out of town. Her customer service was exceptional, and she turned what could have been a frustrating experience into one that left me feeling cared for and confident. Shawnee Ford is fortunate to have someone like Amy representing their service department. Thank you, Amy, for your kindness, dedication, and outstanding customer service! Highly recommend.

I recently purchased a vehicle from Shawnee Mission Ford in Shawnee, Kansas, and had an excellent…read moreexperience from start to finish. The entire team was professional, friendly, and easy to work with throughout the buying process. They were knowledgeable, answered all of my questions, and made sure I felt comfortable with my purchase decision without any pressure. The dealership was transparent, efficient, and respectful of my time. The vehicle was exactly as described, and the financing process was straightforward and hassle-free. It's clear that customer satisfaction is a priority at Shawnee Mission Ford. If you're looking for a dealership that values honesty, professionalism, and great customer service, I would highly recommend Shawnee Mission Ford. I look forward to doing business with them again in the future.

Another great experience purchasing a car with Tim. He is courteous, professional, efficient and…read moreknowledgeable, with over 30 years experience. I highly recommend Hendrick Toyota and Tim for any car purchase. I have come to trust Toyotas and the service is also top notch. Thanks again Tim!

Bad service experience I paid 7,500$ engine gaskets charge I bring car after three day engine…read morebroken after repair I'm not driving 50 miles these repair shop don't care about customer