Stopped in at your Auburn division to rent a car, Rented last June (2025) great experience, not so…read moretoday! I walked out and will never be back. The jerk was rude, couldn't care less. I wanted to rent a car for next week, 3+days, said he didn't honor any discounts (15%) or military, told me I have to call a 800 number. I said this is Enterprise and you advertise this on your ads. He again stated no. That's when I walked out and told him I will go elsewhere. Needless to say, you lost a good paying customer!

For our annual road trip we once again came to this enterprise because it is the best in the area!…read moreChristopher Graham set us up with exactly what we needed - a seven passenger minivan in perfect condition to drive two adults and five children down the East Coast on vacation. Although we don't live in the area we will come back to this enterprise next year to rent a vehicle for our annual road-trip.

I have a rental through Avis for Uber. I contacted the branch I rented from to inquire about a…read moreheadlight that is out and was rerouted to the National line. After explaining what I was calling for, being cold transferred to wait 10 minutes on hold to speak to someone in a different department, I was erroneously instructed I could go to any Avis location for the repair. Upon arrival at the Grove St. Worcester location, Jason was very understanding of the situation. Even though he does not service the Uber segment of Avis at his location, he still took the time out to make multiple phone calls to help resolve my issue. Upon learning there are no local service areas and no alternate cars available, he even went above and beyond and asked the Regional Manager if I could be serviced at his local shop and billed directly to Avis, which she accommodated. As rideshare is my only source of income, I cannot express how grateful I am for Jason's determination in helping me when he could have easily sent me on my way. After experiencing less than stellar customer service even through Avis's National Customer Service Call Center, Jason made my day and saved me from being stressed out. Thank you so very much.

For a "smoke free fleet" the vehicle I received couldn't be more disgusting. I went back after a…read morefew days to switch and they didn't have anything else. Also, pretty sure the stain/debris on the drivers side door is caked on vomit. Their customer service is useless, you can never talk to the location you are dealing with and if you run into any issues you have to go to that location. They also told me that bc I didn't share the insurance information when I rented the car, I couldn't have my agency billed. When I went to the location they said they don't bill insurance directly.

Simple and easy. clean car. pretty Small operation but that was fine.read more

I can't say enough good things about NORTHEAST AUTO BODY. Reliable, courteous, excellent body work…read moreand painting too. If there were more stars available, I would certainly check them off. Thank you Kris for your wonderful service.

Harry talked to me in detail about my claim and explained how he could save me money on the…read moredeductible. We brought our car into Harry even though we live in Westlake. Must admit I was a little skeptical at first, but it soon became apparent that Harry was not out to just make a quick buck...He went through every part of the repair process and kept us informed from beginning to end. And he actually made better on his word- he told us at first he thought he could save us about $500 on our deductible, but he actually ended up saving us the full $1,000. Who does that in this day and age?! I highly recommend anyone to take their car here.

Great job detailing my vehicle.Would do business again. AAA+++Quick wash or full detail they do a…read morefast and efficient job using quality products

Great service with great results ! I had my daughter's car…read moredone and it came out like it was brand new ! Very satisfied and highly recommend Front Line !

Quick pickup for a car that was my one-way drive to get to Providence and catch a late flight. The…read moreguys working the counter were great and they gave me a nice vehicle. I had reserved an economy and they put me in a full-size SUV, a Chevy Tahoe. And sure, you might be worried about gas so they told me that I could return it empty. Awesome. The inside of the car was clean but the outside was covered in road salt. I checked for damage, they checked for damage but it turns out that there was a very small ding in one fender. A ding that you would never see unless you look at it at the correct angle and wash off the salt. I'll save that for later if Enterprise does actually come for me for the damage.

I am a first time renter with this company and I can say I have received the WORST customer service…read moreI have ever gotten. I have worked in customer service for 10 years and this is atrocious. I reserved my rental for a long trip from Massachusetts to Pennsylvania and the rental agency called me the night before I had to pick up the car. They asked if I would be paying with a debit card or credit card. I said debit and they required me to show 2 of the 3: my insurance policy, a utility bill with my name on it, and a current paystub. Well apparently my only utility bill with my wifes name on it doesn't qualify and I am currently unemployed so I have no paystub. I then offered my credit card. However it's in my wifes name and they wouldn't take that either. With a half hour before they close and the night before an important trip I am sweating with anxiety! They offered to change the rental to my wifes name after I inquired about it. Not even something they suggested. So we decided to use her credit card. Which they then told me there was a $200 security deposit. Now I had to quickly make sure that wasn't going to put us over our credit limit. Luckily it didn't. However all of these things should've been communicated to me earlier! Not the night before my trip!! Worst service ever!

If I could leave zero stars, I would. The branch manager is extremely unprofessional, rude, and…read moreclearly overwhelmed in his role. He lacks basic customer service skills and does not handle situations with any level of composure or respect. The overall experience was frustrating from start to finish. Communication was poor, and it was evident that proper procedures were not being followed. Most concerning, the vehicles are not thoroughly inspected, which raises serious safety concerns. I strongly recommend avoiding this location. There are far better options that value their customers and operate with professionalism.

Will never rent through Hertz again. Any money saved was absolutely not worth the hassle…read more The biggest issue with this location was the complete lack of professionalism and consistency. The phone was rarely answered, and when it was, I was given contradictory information almost every single time I called. At pickup, a staff member who was training a new employee was extremely condescending and rude to him. It was uncomfortable to witness, and no employee deserves to be treated that way in front of customers. I was also given the wrong receipt at pickup. When I called this location to get the correct one, I was told they couldn't email or reprint it. I then called another location, and they emailed it to me immediately without any issue. When I needed to extend my rental, I called and was told by a staff member to "call back because he doesn't have time right now." When I called back, the same employee told me he couldn't process the extension and directed me to another number. When I called that number, I was told that the original rental location had to handle the extension. I called back and relayed this information, and suddenly the same employee was able to help. It was clear he simply did not want to deal with it initially. Another major issue was the store hours. Both the Hertz website and Google listed this location as open on Saturday, but when I arrived, no one was there. I even called another location to confirm, and they said the store should have been open. If the posted hours were incorrect or the store had to close unexpectedly, there should have been a note on the door instead of making customers waste time driving there and waiting. Getting my final drop off receipt was another unnecessarily frustrating process. I was told it had already been emailed when the rental was closed, but when I asked what email address it was sent to, no one could answer. I was then told they would email it, they didn't. The next day I called again and was told it would be sent by the end of the day, again, it wasn't. On another call, I was told they "didn't have time." Each time, I explained that I needed the receipt for insurance reimbursement. Eventually, I called corporate and had the receipt emailed to me while still on the phone, the entire process took less than five minutes. If staff genuinely don't have time to assist customers, they should direct them to someone who can. Customers should not have to repeatedly call for basic assistance. The lack of professionalism was also obvious during phone calls. More than once, I was told to "hold" without actually being placed on hold, which meant I could hear everything being said in the office. On one call, I heard a staff member say to another employee, "I don't have time to deal with this" in reference to my call. That is completely unacceptable customer service. This location seriously needs better communication, better customer service training, and significantly more professionalism.

This was a great car buying experience. The salesman (Colin) and the manager (Michael) listened…read morecarefully to what I was looking for in a car and what my financial limitations were. They accommodated all of this, gave me a very fair trade-in value on my car and found me a great car. The whole experience went very smoothly and I was able to have the car I wanted that day. I highly recommend them and I especially recommend car buyers go to Enterprise instead of any of the dealerships.

Swindlers! Beware of these guys at this location they're crooks. Watch your bills carefully and…read morecompare it to your SIGNED agreements.

I've been holding off writing this review because it's almost impossible to say how amazing the…read moreteam is for enterprise sales. From the moment I made the call I felt secure and that this would be a great experience. This is not buying from a dealer or whatever car experience offered these days. All this team does is help you and strangely make it fun. Everything was done for me;I felt like I was a priority. I'm so happy with my vehicle. The entire team is amazing but I want to recognize Cameron,Drew and Eddie for accommodating me the way you did. It was made perfectly clear they will be there to help with anything always.Thanks, enterprise sales:)

Avoid this location! The staff is rude, poorly trained, and lacks professionalism. You'll also see…read moresurprise charges on your credit card afterwards. I've never had a problem with other Enterprises when renting. In fact, I wouldn't rent anywhere other than Enterprise. It's a great company with many wonderful employees. Just not at Southwest Cutoff. Here the address to the next closest Enterprise, which has a friendly professional staff and manager, just 8 minutes away. Enterprise Rent-A-Car 75 Madison Street Worcester, MA, US, 01608 508-792-3660