Arrived on-time, efficient, quality workmanship, and the cost was exactly as quoted ... would…read morehighly recommend.

I reached out to them recently about replacing our sink, which I knew would be a challenge because…read moreit was an undermounted sink with a very non-standard shape. Doug was very helpful with the entire process, including helping me locate a sink that would work well in our existing cutout. Then, when the time came to install, he did a great job getting everything installed and hooked up so that we were up and running with no issues. Overall it was a very pleasant experience from start to finish, and I'd be happy to work with them again.

I have used this company in the past and i am using them again on Wednesday.They are top quality…read moreand very fair prices.I would give 10 stars if i could.Very polite on the phone and always charge you exactly what they quote you with no hidden fees later.

Dusty Burris is an amazing plumber. Highly, highly…read morerecommend him (and his son). Ethical, honest, salt-of-the-earth man. He will show up when he says, he's observant, works very hard and get's the job done. Dusty hep us with an ongoing residential remodel for us in Central Oregon. When the General Contractor failed us, Dusty continued to work for us to ensure the plumbing permits were all inspected and approved. He went above and beyond. Thank you Dusty.

Brian S. is a legit plumber. I explained the situation and he took it from there. He diagnosed…read morethe problem(s), and set about fixing them under rather extreme conditions...underneath the sink but very awkward to get to. He came prepared with all the new valves and sink faucet. He did an exemplary job, and made sure everything was up and running before he left.

Severson is one of the few trades left in the area that don't overcharge or use shady sales tactics…read moreto up charge customers. None of their employees make any commissions either. Quality work, fair prices, and top notch employees. By far the best Plumbing, Electrical, and HVAC company in Central Oregon. Dare I say, the world.

Joshua Seaton is very professional and personable. He answered his phone upon my calling and set an…read moreappointment within a day for an estimate. That evening we had a very fair estimate. We signed a contract and we were put on his schedule quickly, since our cooling unit failed during the hottest week of the year. He installed a replacement unit with upgrades. His work was efficient, thorough and clean. Throughout the process Joshua communicated regularly, answering all our questions. We are very happy we found him and highly recommend Joshua for your next heat pump/air conditioning project.

needed a service on a furnace in a home I just purchased, And it coincided with very cold weather,…read moreJoshua noted he had some customers without heat at all and would I be ok if he saw to them first? Made perfect sense to me, as I Had heat, and he indicated he would keep me on his service list for the first break that came up. He did exactly what he said and his service call came in as estimated. pleasant, careful not to mess up the floors as he was coming in and out from the furnace to the heat pump outside in damp messy weather, Great job, reasonably priced. Will use him when I get ready to install a pellet stove or gas stove for more efficient heating.

Contacted Team Thompson for quote to have a tankless water heater installed and to have a utility…read moresink moved. Received a call within an hour, came out later that day and gave an extremely reasonable quote. He arrived on time on installation day. He kept the area clean and tidy and the work was top notch. Extremely professional and kept all promises. Could not recommend Team Thompson more!

Great, fast and affordable. This is my second time working with the team, I would recommend.read more

I've used Einstein Plumbing more times than I can count, and at this point I'm starting to think…read morethey secretly teleport instead of drive. Every single time I call, they show up exactly when they say they will. Not "sometime between 8am and next Tuesday" like most trades actual, real, human punctuality. It's almost suspicious. Their communication is just as solid. You know what's happening, when it's happening, and what it's going to cost before anyone starts taking things apart. No mystery invoices, no "well we found something else" panic moments. Just clear, honest work from people who actually seem to care about doing it right. And let's talk about pricing. In a world where calling a plumber can feel like you just agreed to finance a small yacht, their pricing is refreshingly reasonable. You walk away thinking, "That was... fair?" Which is not a common emotion in home services. As for the negative reviews I genuinely don't get it. Either I've hit the customer service lottery multiple times, or some people expect a pipe repair to come with a foot massage and a handwritten thank-you note. Every experience I've had has been smooth, professional, and honestly kind of impressive. If you want a plumbing company that shows up, communicates like adults, and doesn't make you question your life choices when the bill arrives, these are your people. 10/10, would happily let them rescue my plumbing disasters again.

We had a sink that had a slow leak, but we were not able to determine exactly where it was coming…read morefrom. We reached out to Einstein Pros and within one hour they were able to schedule a time to send a tech to our home. Wyatt Johnson was able to replace our faucet within the hour. Wyatt was extremely friendly and respectful. He deserves more than five stars as does Einstein Pros! Thank you so much for all your help!!

Jason was at my house within a couple of hours of me calling for help. I had shut off water to my…read morehouse because of my toilet and wasn't staying at home. I was in desperate need of his help and he was amazing. I am so grateful to him. He even helped my neighbor who like me is disabled with a heavy box saving us to girls from wrangling it ourselves. Thank you for making it possible for me to be home.

I had a lot of questions regarding water heater replacement and Jason was very helpful in answering…read moreall my questions. He is very knowledgeable and his price for water heater replacement was one of the best.

This company deserves more credit, so here I am to tell ya! Brad was our plumber for two different…read moreincidents. We needed our shower head to work properly, as well as the tub drain and overflow connected. He spent a good half of the day working on it, since it was a very tight and difficult area. I appreciated his patience through that project. He got it done and kept his cool! Price transparency here, it was $1,600 due to having to take out the old plumbing and put all new stuff in. He did have to go to the hardware store to get the right stuff for it. The second incident was an emergency call about our toilet tank breaking, causing a minor flooding of the bathroom. It was at the end of day, so the correspondent got off us in touch with the on call plumber asap. Brad called me within ten mins of me calling the dispatcher. We got a new toilet installed and the water shut off switch needed to be replaced, due to it being 25 year old toilet. Toilet installation was $450 but the valve replacement made it a bit more. Total bill was $720. All that being said, we have tried to do plumbing jobs on our own, and they have equated to more grief and stress than anything else. It has not saved us time or money. These guys took care of us and communicated thoroughly throughout the process.

Excellent service, and the technician was very nice. I was very impressed. I'd recommend them to…read moreanyone.

Very unprofessional! Technician called at 12:30 pm to let me know he was finished early and I was…read morehis last appointment and would be at my house at 1. I let him know i was just getting out of the shower with wet hair and could meet him in the middle at 1:30. He said "THAT IS GOING TO PUT ME IN A BIND." I told him I would get dressed as fast as I could. He showed up at 1:15! He gave us the sales pitch and explained there would be extra costs for installation. When I asked how much he let me know he would just "have to see." I asked if the water test would be able to find chlorine and other chemicals. He said NO only sulfur and other minerals. So I said never mind on that. He also explained there is a quite a bit of maintenance with the system but couldn't provide any amounts for that. After that he then let me know there would be a charge for his visit. At that point, my next appointment was already there waiting for me. I said "wait one minute" and went inside to get a plastic container of tap water. Brought it out and asked that he go ahead and test it since I was paying for it anyway. He said "i need to collect payment TODAY." I said "please ask your wife to send me a link for payment, I need to get with my next appointment. He literally chased me through my yard and said "You will be paying me today!" I said "No, I have a meeting right now but I promise I will pay you." He then literally THREW THE PLASTIC CONTAINER ON THE GROUND and said "i wont be testing your water!" I then called his wife "Angela" to let her know what had happened and before I could explain his behavior she said "WHAT DID YOU DO TO CONTRIBUTE TO HIS AGITATION?" Seriously? I'll be taking my $5000 purchase elsewhere.

Unfortunately, Blue water has changed hands...they charge $90 to "test" water and provide a…read more"consultation." In years past, I provided our water report and was consulted on it. Our HOA changed their system so wanted to go through the process again. In the end I find that the only testing they do is hard water testing. I shared concern for chlorine, the response I got was "you are the first person who has expressed concern for chlorine" when I asked about reverse osmosis, I got a funny look back with the comment "I don't know why people ask for that." When providing the water report which shows high levels of nitrates and halocarbons (from chlorine) for our HOA, they did not know how to read it to tell me if their water filtration system would remove the contaminants listed and directed me to some other company (wrong number provided) that they use for purification equipment...so I'm paying for what consultation? In the end, they reached out to the company on my behalf and was told that to remove the contaminants in my water, reverse osmosis and carbon would be needed. I do not recommend anyone paying for their service if you want anything more than testing of your current water for hardness, iron, and ph? or softened water (for the opportunity to replace your system).