My wife and I were completing blown away by our experience with Ed and Marianne...they're kind and…read moreamazing people that will make everything smooth, warm and professional. My wife, her twin and myself were all struck with cancer in short order and our finances didn't come close to being able to buy a new spa, unfortunately. Long story short, Ed and Marianne replaced our broken unit and installed an amazing refurbished Sundance spa that has run like a champ for the past year. This spa is used almost every day and we are going back to them for an infrared sauna asap! You will be grateful you worked with them and wish you luck!

A tech from Redmond spa came out to help us clear an obstruction from our filter line…read more She was practical and methodical in her approach and helped us resolve the issue.

Adam at Fireside is the man. Excellent service, straight forward information, efficient with his…read moretime. If you have a gas fireplace that needs attention, you could not do better.

They are always helpful with my spa needs and any parts I need to order. I have always been…read moresatisfied with them.

Great, efficient service. We use them for annual chimney & dryer clean up. We schedule ahead of…read moretime because they book out.

Called to get my pellet stove cleaned and was told they do clean stoves!…read more When the guy arrived he told me they don't clean pellet stoves "not trained to do that" Proceeded to go out and clean my 7" stovepipe in about 2 minutes! I needed my stove serviced but that didn't happen! I was charged $195 for the cleaning! Called and expressed my concern with no real explanation from them! I wouldn't recommend them for pellet stoves as they lied about their service but gladly took payment for a nothing job! Terrible! Don't say you do a job when actually you don't !

Jose was great diagnosing and explaining and getting our pellet stove running again! He was…read morepunctual, professional, and friendly. AlWill be having him come out again to service and clean our pellet stov.

The tech did a great job! Super happy with the experience and would definitely use them again!read more

Didn't need a lot of work done; but required to work on a ceiling fan 13 feet above our concrete…read morefloor. They had the ladder and looked like they spent their whole life working up there!!! No problem at all. Just needed to replace a circuit board in the ceiling fan. Not successful at first but then they both thought their might be another circuit board in another part of the fan. YEP!!!!!! That solved the problem. These two young fellows both had easy to meet personalities, very polite and they knew what they were doing. And not afraid to work. They will be my go-to electricians in the future. Much appreciated guys. And they were working on the problem a few hours after I called the office!

I just have to mention SAM, what a nice guy he is, I was at PLATT, buying some electrical stuff for…read moreour irrigation pump panel, and all of a sudden they got busy, Sam stepped up and asked could he help, so he took over helping me, while the Platt employee helped all his other customers. Thank you Sam for being so awesome. Appreciate your kindness and knowledge. Thanks Sam. Glenda G

Ashley was SO helpful. I had a large list of items to get pricing for and she was incredibly fast…read moreat giving me that information. Great custom service, I highly recommend this place.

I'm writing this review for Darlene, the sales person. She spent quite a bit of time with myself…read moreand my family helping us decide which Spa would be the best fit for us. What perhaps speaks the most loudly however, is that I'm writing this review after purchasing from another Hot tub, manufacturer and another store in town. There was no lack of effort by Darlene, as she was excellent. The other Hot Tub just had some features that my wife and kids insisted upon :-) I would highly recommend working with her if you are purchasing from one of the brands offered at Emerald.

I cannot recommend Heat Cool highly enough! When my heater unexpectedly broke down during a cold…read moresnap, they went above and beyond by dropping off space heaters to keep my family warm while the new part was on the way. It's a family-run business, and the owner showed up in his truck with his son, on one of his off days, just to make sure I had heat. Over the years, they have expertly fixed my 30-year-old heating system multiple times. They never pressure me to install new appliances, and they don't use shady sales tactics like some other HVAC companies in Bend. Their honesty and dedication to the customer are the best I've seen. Don't bother with any other company, go with Heat Cool.

Quick response, informative, polite and kind, plus he fixed our furnace in less than 10mins, will…read morecall back in the future!