Jose was great diagnosing and explaining and getting our pellet stove running again! He was…read morepunctual, professional, and friendly. AlWill be having him come out again to service and clean our pellet stov.

The tech did a great job! Super happy with the experience and would definitely use them again!read more

Stephen's installed a new system in our new house as part of our new construction. We paid over…read more$60,000 for the system and it doesn't work. Fan blows like a jet engine, in one zone the fan blows so hard floor registers blow off (safety issue), while another zone the fan doesn't even work, installation not completed (missing panels on heat pumps - see photos), to name a few. It has been almost 3 months and they still haven't fixed any issues (only came out once to look and decided they needed to make a part). We have called them numerous times and the issues have not been addressed. Avoid this business. Update on the zone where the fan didn't work - turned out it was a wire that wasn't connected under the floor. That is fixed but why did it take so long to fix and I kept asking them about it.

DO NOT CALL THESE PEOPLE!! We had a service tech come out…read moreFebruary 1, 2023 to look at our heat pump. The tech (Zach) said there were a few issues, needed to order parts & would contact us once they were in to make the repairs. We waited 3 weeks & never heard back. We called the office & the woman who answered (Pam) acted like she had no idea who we were, said they had no record of parts being ordered & the tech was on vacation so he'd have to get back to us when he returned. We waited another week - no one reached out, so we called again. Pam acted like she was baffled at who we were & said Zach would have to call us back. Zach called & said there was a "snafu", he'd get the parts ordered. It's now been 5 weeks, we called again & Zach said the parts aren't here so he'll have to look into it (again). 5 weeks... Needless to say, we will be calling someone else for help. I have no idea how this company stays in business but I will be telling everyone I know to NEVER call this company.

When we arrived home from an out of town trip, we found that our furnace was not working and our…read morehouse was at 56 degrees. Thank goodness for Prineville Heating and Cooling. Marilyn in the office contacted Dave, the owner who was in Bend. Dave showed up within an hour or so with parts and proceeded to fix the problem. We were up and running and warm in a very short time. We would highly recommend Prineville Heating and Cooling, excellent service and very reasonable.

From the owner: Family Ran Business since 1980read more

Emergency service over weekend. Fast and through. I am happy to have heat again. Thank you.read more

Very, very expensive. Felt like I was really being worked to spend more and more. DECEPTIVE…read morebusiness practices.

There turned out to be many benefits to working with this family own business. We made a decision…read moreto buy an HVAC home system from them late on a Friday afternoon. Monday morning at 8 AM a team was at the house ready to go! How was that for service? Tyler Clark was on site for three days installing and carting away the old system, installing the new system and calibrating with added amenities. Another Tyler and Maxime and others came and went as needed. We also had them clean all the heat/air ducts and the dryer vent of the 22-year-old home we recently purchased. Ricky helped us out with our financing and all the necessary paperwork. Overall it was simply a pleasure working with all these customer oriented and friendly people. We are very happy with the results.

Jacob and Talon installed a dryer vent in our 1960's vintage house. They were efficient, friendly…read moreand professional the entire time. When my husband had further questions about the next step in the process, Ric came over to inspect the excellent work they did and explain what we would be looking at next to finish the entire job. We received a written estimate and look forward to finishing the job. Every interaction we have had with Home Heating and Cooling has been positive and professional. Highly recommended.