We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

These people can not speak in a logical manor. They are over priced and absolutely not worth it. I…read morecould not book with one of the other car rental establishments and picked dollar, and what a mistake that was. So expensive for a second rate vehicle. The people that work there are the most ungrateful horrible people. Do not rent from this location.

This is a good Thrifty car rental location. My representative (Malisa) did an outstanding job. She…read morehad me booked and in a car within 4 minutes. I was thoroughly impressed by her speed and professionalism. I received a new ca, with updated features, which made my travel seamless.

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

My husband booked this location without realizing that there's no shuttle services offered between…read moreSTL and COB at 6 PM. No exceptions. Approximately 10 mins away should you decide to Uber it. He ran to the site using Google maps and picked us up outside of STL within 45 mins. My husband was happy because he got his miles of running and exercise for the day! Excellent customer service, we saved $1,000 in fees if renting a vehicle not in the airport, and prior customer didn't refuel vehicle to full tank so we're informed it's okay to return the vehicle with gas; however, full tank not necessary. Our Nissan Sentra was smooth riding! The trunk fit two large suitcases. This baby took us on road trips to MO, IL, IN, OH, MI, and Ontario, Canada. We returned the automobile to YYZ location. Male employee at YYZ checked the mileage, ensured we had everything before parting ways. Male employee at St Ann, MO location personally took the time, left a voicemail on my phone for my husband, inquired if there were any other concerns with the vehicle before closing out the bill. Wow! Talk about personable, Midwest hospitality, at your service! My husband gladly returned his phone call to inform him that all went well, he's ready to close out the bill and thanked the gentleman. We're happy to be repeat customers at this location! Worth the personable customer service, run and money.

Amazing service from Brad at this location in Saint Anne. Also amazing phone service from Thomas at…read morethis location.

Booked a rental car and prepaid online. When i arrived to the location, you aren't allowed to bring…read morepersonal vehicles on the lot. My husband had to let me out on the main road and i had to walk to the building which is towards the middle/back of the lot. Upon entering, the service counter and waiting area was clean, and organized. There was only one worker checking customers in and only 4 customers in line. I waited in line for about 25 minutes before getting serviced. Once i got checked in, i was told my rental car location and that it was at the far back end of the lot,and i had to walk to go get it. The gentleman working the counter was pleasant. The process should be a different. A worker should be bringing the car to the customer, instead of making them walk all over the parking lot looking for their car. And they should ensure that the windows and car is cleaned off for the customers before letting them leave. I had to run the car through the wash.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

I was very surprised to see all these ratings for this Hertz location that were so poor. I have…read morerented cars numerous times on trips to St. Louis and almost always had a horrible experience, renting from a nearby competitor who always seem to have the lowest prices. This was my first time using Hertz and from beginning to end it was the best experience by far that I have ever had renting a car from the airport area in St. Louis. Unlike my experience at other local rental agencies, this place was adequately staffed, and there weren't horrible, long lines. The car was what I expected. It was hands-down my best car rental experience in St. Louis. I will definitely use them again in the future. Hopefully my experience continues to be the same in the future.

Shuttle driver, nice older man, blasting Christian music on 08/12 in the afternoon is not my cup of…read moretea. I've rented from AVIS for nearly 2 decades and decided to give Hertz a shot. I won't make that mistake again.

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

I rented a car from Enterprise for 3 days while visiting St. Louis. I was impressed with every…read moreaspect of my rental from pick up to drop off. Enterprise offers better customer service than their peers. Check in was friendly and personable including being led to my choice of cars by the lady who checked me in asking if I was satisfied a couple of times. Upon return the person at that station greeted me and again asked if I was satisfied and if there was anything they could do for me. Sometimes it just the little things that make the difference. This offsite location from the airport is about a 5-6 minute shuttle ride between both points. Enterprise is superior with their customer service.

Just a quick shout out to Tracy, one of the shuttle bus drivers, for the friendly conversation on…read moreSaturday night. Traveling can often be exhausting and the last thing one wants to do is wait 15-20 minutes for a shuttle bus to get their rental car. Saturday night when I arrived and walked out , there were actually 2 shuttle buses waiting ( which is not the norm). I simply walked on the bus and we were off to the lot. We had a great conversation about working at National, as I had previously worked for them at the corporate level 30 years ago. She was very pleasant to chat and made me feel appreciated as a customer. Keep up the good work STL!!! Amber

The National Car Rental team at the STL airport location always does an outstanding job! Special…read moreshout out to Manager Colton Sieving who went above and beyond to help me this past week! Thank you, sir! National will always be my GO-TO rental car company because of service like you provided. Reggie P.

I'm a fast break member, and outside of things moving slowly 100% of the time the staff is always…read morenice. The irony is that as a fast break customer it seems the option that allows me to walk off the shuttle and straight to the car (the practice that helps you save time) only works when they aren't busy. When they are busy and have a line out the door and one employee running the counter the actual tool that would help everyone work doesn't work. Wild

Do not rent a car here. Workers talk crap about customers as soon as they leave, give wrong…read moreinformation on where the car is located and have customers walking all over. I have been waiting for 15 minutes and they still have not taken a new customer. If I could give a zero I would right now. Update: asked to speak to a supervisor and this supervisor told her workers she would be a wile because she is at a different building. Come to find out she is at the fast brake building where there are little to no customers. She is a F'n joke.

4.5 stars. I am still salty that Alamo no longer allows you to pick your car but I got an AMAZING…read morecar from them. Got the shuttle from the airport, arrived tired and ready to get on the road. Gave my credit card, ID and other items to them and was signing the paperwork getting to a car and on my way. The check out at the booth took a while (person in there was writing something on the brochure but did not explain anything about it) got on my way and it took a few minutes to adjust the mirrors and get it the way I wanted. The car I got had low mileage, amazing handling, great gas mileage. It is a car I would never in a million years have picked to drive but after driving it I really want to buy one! Kept the car the whole time I had it scheduled for. took it in to drop it off and it was an easy process. The guy checking us in was super friendly and happy to hear we enjoyed the car. Emptied the car of our stuff and went to wait for the shuttle. The shuttle came by, got us to our airline at the airport. The driver on the way from the airport to Alamo was super nice, giving us dinner recommendations, helping with bags. The driver from Alamo to the airport was less so. No chit chat and no help with bags. Not necessarily bad, just a different experience. Overall a positive experience and I would rent from here again.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a…read morereservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin -- rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help. It got worse: when we finally got to O'Hare, our reservation had been locked and falsely marked as "car already picked up" -- apparently something Robin did on her way out. A manager had to manually clear it before we could get the car we'd already paid for. The O'Hare team was fantastic and saved the whole trip -- no complaints there. But the St. Louis location and this employee specifically are a disaster. Do yourself a favor and rent from literally anywhere else.