We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

This was the worst experience I have ever had with renting a car. The car they gave me was very…read moredamaged, dents everywhere. Then when I returned the car, they hit me with a $300, stating that the tire had a bubble. This place is a scam. I will never rent a vehicle from this company ever again!!!!!!

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Made my reservation for $150 including all taxes and fees. I show up and they charge $212 + $50…read moredeposit. I show proof of my reservation with pricing and they say "oh no these fees and taxes are wrong they're higher" On a reservation I had made just the day before... So they didn't honor the price AND a young driver fee that was never mentioned during booking (despite entering our age) was added too. I tried reaching out to their customer support and it's just an online form on their website, no email, no option for adding an attachment to show proof. Two days later they still haven't reached out to me. Overall would not recommend, instead find a rental that is more transparent and offers good customer assistance. The whole thing left me feeling like I got scammed.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

1 part time person and the chick with the blue wig took off on her. 10 People in line . Reservation…read morebooked on my company account and they want me to put my CC and DL on file. I only have a debit card with me and they have to run my credit???? This is insanity at 10 pm. And no cars ready. Several people had problems with their credit cards and one woman just got married and since her drivers license with her new name didn't match her credit card she had issues as well! Manager was overwhelmed and was rude. Wound up having to take an Uber to the hotel where my company credit card was waiting. Tomorrow I'll be booking with enterprise.

I was very surprised to see all these ratings for this Hertz location that were so poor. I have…read morerented cars numerous times on trips to St. Louis and almost always had a horrible experience, renting from a nearby competitor who always seem to have the lowest prices. This was my first time using Hertz and from beginning to end it was the best experience by far that I have ever had renting a car from the airport area in St. Louis. Unlike my experience at other local rental agencies, this place was adequately staffed, and there weren't horrible, long lines. The car was what I expected. It was hands-down my best car rental experience in St. Louis. I will definitely use them again in the future. Hopefully my experience continues to be the same in the future.

The worst customer service! Feels like they get paid to intentionally be rude and disrespectful. To…read moretop it off their racial comments were out of hand.DO NOT GO HERE! Rented through my flight with southwest and was basically told i was dumb and they were going to give me what they wanted and still charge me for the premium car i paid for. Car was horrible. Way smaller then the one i paid for.

I love budget BUT…read more The checkout counter at STL Airport offsite is a little corner of hell on earth. I showed up one time and was 4th in line. 90min standing there wondering how much slower these counter people could possibly be was my only entertainment. These people moved at the speed of frozen tar. Pure chaos. Last night, Christmas 2022 I saw the entire building full of people. The dispatch was telling the driver to not pick up anymore people at the airport. People at airport were waiting 45 minutes outside waiting for a bus to take them to a little corner of hell on earth: the counter. Do whatever you can you avoid this hell. Use fastbreak. Buy a car. Do not stand in that line. Remember I love budget.

couple years back I rented from Budget when we flew to Denver. We arrived close to midnight due to…read moredelays. When we arrived the line was very long. They only had electricity cars or large vans. I was fine with either. We waited for almost 2 hours. We finally got an electric car and it had 20 miles left on the charge. It was enough to get to the hotel. The next morning we charged the car. When I returned the car therefore a lot of cars waiting. I asked a person if I needed to do anything and I was told no. Two weeks later I received a message that the car had not been returned. Thankfully I had a picture of the car in their lot. On March 24, i booked a reservation through Car Rental 8 with a June 13 pickup. When we arrived at the pickup location we were told by the counter person that the return location had been permanently closed by Budget. They could not release the car. I called customer service. Customer service said they could not modify the drop off location. If i dropped off at a different location i would be charged extra. We could not reach anyone at Car Rental 8. The Budget solution was to cancel my reservation and book a new reservation. The original reservation was $911. The new reservation was $1600. We were stuck at the airport. It felt very much like fraud. We arrived at our drop off location. We spoke to a different family that rented from Budget. When they arrived at the airport they dropped the keys. They called Budget to tell them where the car was. Customer service refused to speak to the wife because the reservation was under her husband's name. They made their reservation in January. In the months between booking and completing there was no communication from Budget. I understand that situations change but to not allow for any modification and to extort travelers for more money is unacceptable business practices.

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

Top notch experience with this crew. The team here walks you through the process to ensure the…read morebest experience possible.

Every time I've used this location I've had good experiences. They take care of their Executive…read moreElite customers... plenty of higher end cars to rent. The check out process is super easy and after grabbing the vehicle I was on the highway in less than 10 mins. They have shuttles nonstop to and from the airport across the highway. Clean lot, friendly staff, plenty of vehicle options.

There must be some MOST EVIL BEINGS in the St. Louis Airport Office!…read more When I booked the car, the total price was $385.74. without any excess charges, as you can see in the first image. After returning the car, I found the actual charge on my credit card was $1,183.63, that is, over THREE TIMES of the booked price!!! Why? Because these demons added a fee called "Excess Distance Charge" based on my entire mileage (1,726 mi) to be $655.88! This is freaking and insane. See the second image, issues are: 1) The demons charged me on 10 days (3 Day + 1 Week) as well as on mileage (1,726 mi). How can they overcharge twice on two items, both days and miles?! 2) "Excess" means something beyond limits. For instance, if I drive over 100 mi/day or outside MO/KS/IL, the extra miles may be defined as "Excess". However, the demons calculated "Excess" miles from 0 (pickup) to 1,726 (dropoff). This is to say when I picked up the car, the mileage was already "Excess". 3) When I picked up the car at St. Louis Airport, the staff did not mention anything about this damned "Excess Distance Charge" or the car does not have unlimited miles. I was not informed of such a ridiculous charge by anybody during the rental process. I have experience renting cars in the USA and in foreign countries. All rentals are based on days and most have unlimited miles. It is my first time to see such a hidden and unreasonable charge, which reflects the ugly greed to rip money from my pocket by any means. From now on, National Car Rental is blacklisted and banned from my life. Such a diabolic company without honoring contractual obligations should perish from the Earth ASAP.

We rented a car for a cold, snowy weekend. We had several problems with the vehicle itself some of…read morewhich were dangerous. Left front headlight worked intermittently Shows that the car needs an oil change Parking brake engaged when the car was off. The BIG PROBLEM was tires and in snowy weather, that's dangerous. They were over-inflated to 45 PSI when they should have been 38 PSI. Over-inflation is particularly dangerous when driving on ice and snow. We had a flat and learned this about the car: the tire sensors don't even work. They indicate a different PSI than actual, which we measured with a gauge we purchased. All this happened when it was 2 degrees and blowing snow. We were driving to attend a funeral - the very last time we wanted to have car trouble. It cost us a lot of time and money to get the car going. When we turned the car in, I tried to tell the guy about the tire problem but he practically shouted at me, "That's my problem, not yours!" I do feel for him, working in freezing weather, but I wasn't complaining, just informing. I gave up. My advice is to rent elsewhere. I usually use Enterprise and should have done this on this trip. -

GO SOMEWHERE ELSE! (I wish I read these before renting there)…read more The entire experience was a 1.5 hour frustration. Check-in was slow and arduous. When I walked in there were 3 employees and each one was working with someone that had an issue and they were waiting for the manager, which took a very long time. With only 3 people ahead of me I thought it would be quick. Nope! Also, there also is no place for anyone with status to get in and out quickly like other places. After waiting 35 mins I finally was checked in and sent outside to wait for my car. After waiting 25 mins for the car to be brought around, I asked the 1 guy bringing cars around if he could look for the car I was supposed to get. After he dropped off yet another car for someone else, he finally said "I didnt see it" and then walked away. Super not helpful dude. I ended up going back inside, waiting to talk to the guy who helped me, he assured me it was coming, so I waited another 15 mins. Still, no car. The counter guy finally came out to get me and said someone from avis gave my car to someone else. Thankfully he was helpful and eventually got me another car. At this point an offer for an upgrade or something would have been a nice nod and would have made some inroads into keeping me as a customer. That was not to be had, though the guy thanked me for my patience and good nature. I really regret trying Budget to save $40. I legit thought about ubering to another car rental place and abandoning the $ I already paid for the rental. It was not even a holiday or a time that would warrant a longer waiting period. It was just poor training, poor service, no hustle, and just a lack of professionalism.

This is a great Alamo Rent-A-Car location. My pick off and drop off was quick and seamless, the…read morestaff were very friendly and helpful. I will definitely rent here again.

We will NEVER be booking through Alamo ever again. We went…read moreto pick up our rental last night for our road trip, and were told we had to provide a credit card for our reservation and we couldn't use our debit card - which had the GUARANTEED FUNDS available to cover our entire rental plus the deposit. All because we didn't have a flight booked. Ridiculous. They turned away a paying customer, and have now lost our business going forward. Not only that, but we had to scramble last minute to figure out our transportation for our road trip, causing so much unnecessary stress and anxiety. Thank you for NOTHING.