We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

This was the worst experience I have ever had with renting a car. The car they gave me was very…read moredamaged, dents everywhere. Then when I returned the car, they hit me with a $300, stating that the tire had a bubble. This place is a scam. I will never rent a vehicle from this company ever again!!!!!!

This is a good Thrifty car rental location. My representative (Malisa) did an outstanding job. She…read morehad me booked and in a car within 4 minutes. I was thoroughly impressed by her speed and professionalism. I received a new ca, with updated features, which made my travel seamless.

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Booked a rental car and prepaid online. When i arrived to the location, you aren't allowed to bring…read morepersonal vehicles on the lot. My husband had to let me out on the main road and i had to walk to the building which is towards the middle/back of the lot. Upon entering, the service counter and waiting area was clean, and organized. There was only one worker checking customers in and only 4 customers in line. I waited in line for about 25 minutes before getting serviced. Once i got checked in, i was told my rental car location and that it was at the far back end of the lot,and i had to walk to go get it. The gentleman working the counter was pleasant. The process should be a different. A worker should be bringing the car to the customer, instead of making them walk all over the parking lot looking for their car. And they should ensure that the windows and car is cleaned off for the customers before letting them leave. I had to run the car through the wash.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

I was very surprised to see all these ratings for this Hertz location that were so poor. I have…read morerented cars numerous times on trips to St. Louis and almost always had a horrible experience, renting from a nearby competitor who always seem to have the lowest prices. This was my first time using Hertz and from beginning to end it was the best experience by far that I have ever had renting a car from the airport area in St. Louis. Unlike my experience at other local rental agencies, this place was adequately staffed, and there weren't horrible, long lines. The car was what I expected. It was hands-down my best car rental experience in St. Louis. I will definitely use them again in the future. Hopefully my experience continues to be the same in the future.

Shuttle driver, nice older man, blasting Christian music on 08/12 in the afternoon is not my cup of…read moretea. I've rented from AVIS for nearly 2 decades and decided to give Hertz a shot. I won't make that mistake again.

We booked our car through Coscto. Received a great rate. Upon arrival at the airport our shuttle…read moredriver was amazing! Check in was quick and easy and we were on our way with a great SUV! We returned it on a Sunday, yes it's was busy and the staff was in full swing! Thank you budget for great service and a great ride!

Horrendous AVOID at all costs CRIMINAL activity as well. This is the worst place I have ever done…read morebusiness with in my life. Not only was the service terrible but they are also CRIMINALS that billed us for over $3000 for what was a $400 bill. They lied and charged our credit card for driving the vehicle over 30,000 miles in a week. Thankfully we had mile IQ on our phones and could show that we drove less than 300 miles while in St Louis visiting family. This is a CRIMINAL operation, and they should be charged with felony theft. Talk about inmates running the asylum. They give N. St Louis the corrupt bad reputation it already has. They make East St Louis IL look good. AVOID this place at all costs!

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

I called and spoke with a representative over the phone to schedule for a reservation due to flight…read moredelays and cancelations because of weather. Apparently you can't rent a car one way with a debit card. I did not know this and the guy over the phone said it was going to be fine because of the situation. I AM NOT upset at all with the local store, but your call center needs to get their crap together. He knew what my payments was and still told me it was going to be okay. To find out after I left the airport and got to the physical store that is not the case. I am stranded. New meaning for me of Planes, Trains, and Automobiles.

Every time I've used this location I've had good experiences. They take care of their Executive…read moreElite customers... plenty of higher end cars to rent. The check out process is super easy and after grabbing the vehicle I was on the highway in less than 10 mins. They have shuttles nonstop to and from the airport across the highway. Clean lot, friendly staff, plenty of vehicle options.

There must be some MOST EVIL BEINGS in the St. Louis Airport Office!…read more When I booked the car, the total price was $385.74. without any excess charges, as you can see in the first image. After returning the car, I found the actual charge on my credit card was $1,183.63, that is, over THREE TIMES of the booked price!!! Why? Because these demons added a fee called "Excess Distance Charge" based on my entire mileage (1,726 mi) to be $655.88! This is freaking and insane. See the second image, issues are: 1) The demons charged me on 10 days (3 Day + 1 Week) as well as on mileage (1,726 mi). How can they overcharge twice on two items, both days and miles?! 2) "Excess" means something beyond limits. For instance, if I drive over 100 mi/day or outside MO/KS/IL, the extra miles may be defined as "Excess". However, the demons calculated "Excess" miles from 0 (pickup) to 1,726 (dropoff). This is to say when I picked up the car, the mileage was already "Excess". 3) When I picked up the car at St. Louis Airport, the staff did not mention anything about this damned "Excess Distance Charge" or the car does not have unlimited miles. I was not informed of such a ridiculous charge by anybody during the rental process. I have experience renting cars in the USA and in foreign countries. All rentals are based on days and most have unlimited miles. It is my first time to see such a hidden and unreasonable charge, which reflects the ugly greed to rip money from my pocket by any means. From now on, National Car Rental is blacklisted and banned from my life. Such a diabolic company without honoring contractual obligations should perish from the Earth ASAP.

We rented a car for a cold, snowy weekend. We had several problems with the vehicle itself some of…read morewhich were dangerous. Left front headlight worked intermittently Shows that the car needs an oil change Parking brake engaged when the car was off. The BIG PROBLEM was tires and in snowy weather, that's dangerous. They were over-inflated to 45 PSI when they should have been 38 PSI. Over-inflation is particularly dangerous when driving on ice and snow. We had a flat and learned this about the car: the tire sensors don't even work. They indicate a different PSI than actual, which we measured with a gauge we purchased. All this happened when it was 2 degrees and blowing snow. We were driving to attend a funeral - the very last time we wanted to have car trouble. It cost us a lot of time and money to get the car going. When we turned the car in, I tried to tell the guy about the tire problem but he practically shouted at me, "That's my problem, not yours!" I do feel for him, working in freezing weather, but I wasn't complaining, just informing. I gave up. My advice is to rent elsewhere. I usually use Enterprise and should have done this on this trip. -

GO SOMEWHERE ELSE! (I wish I read these before renting there)…read more The entire experience was a 1.5 hour frustration. Check-in was slow and arduous. When I walked in there were 3 employees and each one was working with someone that had an issue and they were waiting for the manager, which took a very long time. With only 3 people ahead of me I thought it would be quick. Nope! Also, there also is no place for anyone with status to get in and out quickly like other places. After waiting 35 mins I finally was checked in and sent outside to wait for my car. After waiting 25 mins for the car to be brought around, I asked the 1 guy bringing cars around if he could look for the car I was supposed to get. After he dropped off yet another car for someone else, he finally said "I didnt see it" and then walked away. Super not helpful dude. I ended up going back inside, waiting to talk to the guy who helped me, he assured me it was coming, so I waited another 15 mins. Still, no car. The counter guy finally came out to get me and said someone from avis gave my car to someone else. Thankfully he was helpful and eventually got me another car. At this point an offer for an upgrade or something would have been a nice nod and would have made some inroads into keeping me as a customer. That was not to be had, though the guy thanked me for my patience and good nature. I really regret trying Budget to save $40. I legit thought about ubering to another car rental place and abandoning the $ I already paid for the rental. It was not even a holiday or a time that would warrant a longer waiting period. It was just poor training, poor service, no hustle, and just a lack of professionalism.

4.5 stars. I am still salty that Alamo no longer allows you to pick your car but I got an AMAZING…read morecar from them. Got the shuttle from the airport, arrived tired and ready to get on the road. Gave my credit card, ID and other items to them and was signing the paperwork getting to a car and on my way. The check out at the booth took a while (person in there was writing something on the brochure but did not explain anything about it) got on my way and it took a few minutes to adjust the mirrors and get it the way I wanted. The car I got had low mileage, amazing handling, great gas mileage. It is a car I would never in a million years have picked to drive but after driving it I really want to buy one! Kept the car the whole time I had it scheduled for. took it in to drop it off and it was an easy process. The guy checking us in was super friendly and happy to hear we enjoyed the car. Emptied the car of our stuff and went to wait for the shuttle. The shuttle came by, got us to our airline at the airport. The driver on the way from the airport to Alamo was super nice, giving us dinner recommendations, helping with bags. The driver from Alamo to the airport was less so. No chit chat and no help with bags. Not necessarily bad, just a different experience. Overall a positive experience and I would rent from here again.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a…read morereservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin -- rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help. It got worse: when we finally got to O'Hare, our reservation had been locked and falsely marked as "car already picked up" -- apparently something Robin did on her way out. A manager had to manually clear it before we could get the car we'd already paid for. The O'Hare team was fantastic and saved the whole trip -- no complaints there. But the St. Louis location and this employee specifically are a disaster. Do yourself a favor and rent from literally anywhere else.