Update: Any 14 days of having this rental, Andrea is also so awesome!! This place is…read moreincredible!!! Talk about going above and beyond!

I don't write many reviews but write them when it's well deserved. The people at this location are…read moreoutstanding. Let's start from the beginning. I had a claim on my car and needed a rental, I was able to get a ride to the rental shop and get my car without a problem. Unfortunately I had to switch cars and switched cars with no issue and was helped with ease and again had to switch vehicles. Note these vehicles was not of the rent-a-centers fault. They treated me with top tier customer service while helping me with my problems with caring and professionalism in mind. I'd like to give a big thanks to the Branch Manager Andrea Kohrs for going above and beyond for me when I needed to most as well as her lovely employees who I can't remember all the names too but yk who you are! I highly recommend coming to this rent-a-center for all rental needs!

Can I give them a zero? Waited an hour for a "reservation" only to drive away in own car so didn't…read moremiss appointment.!

We reserved a car over a month ago. Then we confirmed our reservation the night before. Thirty…read moreminutes before it's time to pick up the car, we get a phone call saying there were no cars available. No one attempted to problem-solve and we were left stranded. While I try to post on Yelp when I have something positive to say, this was one of the worst customer service experiences I've experienced and others should avoid this business.

If you rent a vehicle from this location make sure you get a receipt. Twice I have returned…read morevehicles to this location snd the vehicles were not logged in.

I have rented a car from this location several times. I have always been satisfied with my customer…read moreservice and the cars they have given me.

Bought my daughter a VW Beetle and we had great service all the way through the process! HIGHLY…read morerecommend!

I am a father and husband... and I bought my 19-year old daughter's very FIRST car from Robert…read moreFrancis (owner) and Jeffrey (salesman) from AUTO CITY STL! Our experience was WONDERFUL for all of the following reasons below: 1. Robert & Jeffrey were extremely attentive to us from the very first second we arrived the car lot, and drove away with the car I bought on October 21st, 2017!! 2. The car lot itself and display of cars for sale are neatly arranged for easy viewing and accessibility. 3. During my negotiations with Robert... it was a pleasant and easy transition and experience. 4. The used car I bought needed some minor repairs... and it was Robert (the owner) who responded to my concerns, and made good with the repairs in less than 2-days!! 5. Robert Francis (the owner), Jefferey (my salesman) and Robert's son (Robert Francis JR.) worked above and beyond to catered to my needs and answered all my questions with finesse and solid product knowledge. *I'M VERY IMPRESSED WITH THESE GENTLEMEN & AUTO CITY STL* Sincerely, Anthony Woodson (Customer For Life)

6 months ago I made a reservation for a van in St. peters. Upon calling, 2 days before the…read morereservation, I was informed that they did not have a van and would give us a 7 passenger suv. NOT what we wanted at all. When I asked if they could transfer one from O'fallon location, they said they would try to get one but they had another reservation for a van the day before (thus unlikely). The representative acted like it was an imposition to request that he check around for one and I wasn't sure he would do it. I called O'fallon and spoke with a very friendly lady representative who gladly rented their van and cancelled the St. Peters reservation since it was over 24 hours in advance. Kudo's to O'fallon!

I was in an accident in late December 2018. The insurance company of the man that hit me chose…read moreHertz for my rental car agency while my car was being fixed. And I'm glad they did! I was treated in a timely fashion, went through a brief contract process and was on my way in a clean car in no time at all.

Absolutely worst customer service experience I've had. First I had a full size pick up paid for and…read morethey try to pass off a midsize pick up to me and said that all they had and too bad. I kept saying no I paid for a full size. Suddenly a full size pick up shows up, with dirty socks in the trunk, and on the way home the low tire pressure comes on. So I go back and ask for a new truck and they give me my third truck. I go to check it out and the back left taillight is shattered. I go in again to have them get me another truck. The lady said that's all they have. I'm like okay can you call me another store then? She said no I already did. No she didn't I was outside for less an a minute. Also how would she know to call another store for me before I even saw the truck. I ask again can you please call another store? So she did and put it on speaker. After three rings she ends the call and says "no answer." This truck rental is for my wedding in another state that I leave for the same day as the rental pick up. So after them not having any other trucks. And after the third truck and the guy saying "it's fine the tail light still works." I said "No, I'm not driving a truck states over with a busted taillight and not get a ticket on the way." With no other options I take the second truck again and ask the male to come check to make sure the tire is okay. He did not and told ME to go take it to Firestone. And if there's first storms all over and they can just bill budget. That shouldn't be my responsibility to get their vehicle checked and fixed on my time. Firestone being busy said it might be a slow leak, which it was. Also never got a receipt because they already processed the third truck. She just wrote the truck number for the second truck on the third truck paperwork and kept it. So each day for my 9 day rental every morning I had to fill my tire up because it deflated over night. On the way home the back tail light went out and low on wiper fluid popped up. Never again will I ever go to O'Fallon budget and use Budget rentals.

Do not rent here!!!!! Husband and wife that use language barrier to pretend they don't understand…read morehow they screw you over. Jacked up my price and increased my days with car over 1 hour. DO NOT RENT HERE!!!! Go to Enterprise. Thought I was saving $40, cost $80 more once I got hit with undisclosed increases and fees. Frequent renter all over the country. Never experienced such bad customer service. These people are there to screw you over.

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

6 months ago I made a reservation for a van in St. peters. Upon calling, 2 days before the…read morereservation, I was informed that they did not have a van and would give us a 7 passenger suv. NOT what we wanted at all. When I asked if they could transfer one from O'fallon location, they said they would try to get one but they had another reservation for a van the day before (thus unlikely). I called O'fallon and spoke with a very friendly lady representative who gladly rented their van and cancelled the St. Peters reservation since it was over 24 hours in advance. Kudo's to O'fallon!

I called them before going to pick my car. They didn't even talked properly later i went to pick my…read morecar and they are very arrogant and the lady is very rude to the customers and not even looking at the names to give the car and giving the wrong car and very frustrated to her behaviour.