Excellent car rental facility, with a friendly staff and clean cars. The rental office is…read moreconveniently located minutes away from the airport. Outside of the airport terminal building, in the rental pick-up area, there is a sign that includes the Enterprise telephone number to request a shuttle pick up. Our driver arrived in less than 10 minutes. Of course, the shuttle is free. Both check-in and check-out are fast and painless. Our vehicle was ready as soon as we entered the facility. We were in and out in roughly 3 minutes. Outstanding! Just as important, we were charged exactly what was quoted, unlike Hertz (in Calgary), which charged close to $100 more than quoted.

The only downside is that they only have shuttle pick-up at the airport. If you arrive at the ferry…read moreterminal, you need to take a taxi.

On a recent visit to Victoria for my nieces wedding I was stuck without a rental car. I was so…read moreworried but I called Terry and he was my hero. Not only did he find me a car, with no notice, but he also came and picked me up at the airport and took me to his office. He was so kind, helpful and understanding. I will now ONLY rent from Terry when I am in Victoria...excellent customer service and Terry is such a great guy! Thanks Terry! Kelly Paladino

After getting stuck in traffic in Vancouver and taking the ferry to Victoria last minute, we landed…read morewith a cancelled car reservation on a Friday afternoon. The airport had none available but luckily the guy behind one of the desks called this place. Terry the owner was most accommodating even though he had a dry sense of humor. He not only picked us up from the airport, but upgraded us to a Jeep at no extra cost. It was perfect for our mountain drive. Despite not having new vehicles, this was more than sufficient and best value for peak season. On our way back, he was very kind enough to drop us off at the ferry. I'd definitely recommend him :) support small businesses.

I booked with airmiles, was initially quoted 450 miles plus $20 fees and taxes. When I arrived, I…read morewas quoted $83 because of the underage driver fee. This was to be expected and I was happy to pay. After dropping the vehicle off 2 days later I was charged $180, over double what I was quoted. I spent close to 3 hours on the phone having this charge refunded but once I got in contact with the right people they were very accommodating. If this happens to you make sure you call the actual branch and not the budget customer service line.

Alarm - Stay away from Budget Car Rental in Victoria BC. This company doesn't honor their online…read morereservation at all. Charges more than double of their own quote. I booked a car from Victoria Budget Car Rental's own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$214.61 for 1 week, with all the details and a confirmation # 21609197CA1. When my wife arrived on time and went to pick up the booked car, Budget changes her more than $400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don't care their company's own quotes. What a bunch of con artists!

I would recommend Orcas Island Car Rental if you are visiting Orca Islands. We were staying at the…read moreRosario Marina and they delivered the van right to the dock- we got to drive up Mt Constitution - highly recommended- fantastic views- plus we were able to visit the great little town of Eastsound. Next time we visit we will rent from them again!

What a great experience! First off, they saved our trip. We were going to Orcas for a wedding and…read moredid not realize we wouldn't be able to use Uber/Lyft. The first time I called I think I spoke to Doug (I was in a panic), even though he couldn't get me a car he was so helpful and friendly, offering info for other ways to try to remedy our situation. I ended up calling back because he had mentioned having a car for part of the days and I fugured it was better than nothing. This time I spoke with Megan who was also super friendly and helpful. She said, hang on I think I can make something happen for you. She got a car for the whole trip! Secondly, the whole process is a breeze! You pay ahead and get a confirmation email with all the info you could need, a map to get from the ferry to your vehicle (a very short walk), and a code to get in the car. They even have a sticky note with your name on the window. No waiting around in line, signing a bunch of stuff, like a corporate rental company. When you drop it off you just fill it up and leave it where you found it. I don't know if all the vehicles are like this but it was a hybrid so spent barely any money on gas! Would recommend them a million times over!

We booked through Orbitz and had success, clean car with full gas tank and free upgrade since they…read moredidn't have the car we requested. Easy check in and out process.

HERTZ IS THE WORST CAR RENTAL COMPANY. RUN AWAY! We were…read morescammed at Victoria International Airport. When we realized we were scammed and called Hertz, we found if you have a problem they put you on an indefinite hold. Or, they direct you to A PHONE NUMBER FOR THE BILLING DEPARTMENT THAT DOESN'T EXIST! A month later still no refund and no way to talk to anyone that can make a decision. Hertz is no longer a reputable company to do business with and it looks like I was conned out of $500!

We booked a car for 9 days with Avis + Allianz ins. The pickup was easy, no hard sell, no line,…read morenew-ish car. The rep Kevin was SO helpful. This was by far the most pleasant car rental experience in a long time. Return was easy. Canada is such a great place, wish we lived there.

Brought back the car with less than a full tank of gas and they filled it up as expected. Didn't…read morerealize until it was too late that they charged me $4.25 per liter, which is $17/gallon. How on Earth this is even legal is beyond me, it is outrageous. And of course they didn't tell me about their $17/gallon prices when I first picked up the car. And for frame of reference, gas at local Victoria stations was $1.89 per liter, and so Avis more than double charged me. Congratulations to them for successfully ripping me off, I suppose.

Chauvinist! I rented a car from them two days ago. They tried these bullying tactics very…read morechauvinistic on me right away. pretending not to have a record of the scrapes on the car. I was assertive told them I valeted the car at my hotel, did not even drive it, totally true. They walked it back saying they just found the sheet we filled out when I rented it. They charged me for three days as we dropped it at 3 and I had picked it up at 11. Brutal service not friendly to women at all!! I'd skip them!

John at national car rental at the Victoria airport was so pleasant to deal with. He met us with a…read moresmile and was very helpful. He made sure we understood what we were signing. There was NO pressure to take out the additional insurance. After I inspected the car and found some additional marks, he came back out to the parking lot and reviewed them with my husband and me. He continued to be so easy to deal with and we left with smiles on our faces. The automobile was very clean with no fragrance or smoke smell. We really appreciated having the manual in he glove box as we have rented from other dealers and there wasn't a manual.

We have brought our own car to Oras for years. This year we…read moreneeded a car, and knew the ONLY car to rent was a PT Cruiser from OI Rentals. 1. In the warm Sun, there is no better way to experience the island. 2. OI was so easy - leaving the car for us, where we needed it, and allowing us to drop it off. 3. While not brand new, the car was perfectly cared for, ram very smooth and was ultra clean. 5. We appreciated the clear directions, maps.. and snack. Thank you for being an important part of Anniversary get away.

I bought my wife a seaplane ride to Orcas Island as a Christmas gift. It was awesome, but the only…read moredownside is that you have no transportation when you get there. Not knowing one company from another, I took a shot in the dark and went with Orcas Island Shuttle. I don't know what the others are like, but I have to guess these guys are the best. I think the lady I spoke to was Amy. She was very helpful and efficient and I could tell just by speaking to her on the phone that she took pride in her business. She arranged to have the car at the dock where we arrived on the seaplane and everything was exactly as described. They even had granola bars and bottled water in the car for us. If only more businesses knew how much difference the little touches make. The rate was reasonable and the car was clean and sufficient for our needs. All in all a great experience. I highly recommend them.

I can't say enough good things about M and W. Wendy is honest and fair. She knows cars…read more She gives good deals and stands by her sales. I especially appreciate that she will go out to the auctions on the mainland and bring back the exact car you are looking for. Think used car lot and, THINK AGAIN. We are so lucky to have this wonderful service on our island!

Just an update that the company did then try to gaslight us telling us we had the wrong island when…read morethey failed to provide the car we rented well in advance. I have an email confirmation that we had the correct island... Terrible company!!!! Avoid at all cost!