Buena Vista Eye Care-Adelanto March 2025. The day following this exam began with not one thing going according to what I was informed would be the timeline. I waited the amount of time I was given then I called for an update then week of the 24th. I was told the lab was checking the quality of the lens. At this time, I had one and a half weeks until I was leaving the state again. I called later in the week and was given the same exact reason. The following week and with seven days remaining, I decided to go to Buena Vista Eye Care and inquire in person. I was again, given the same exact reason and I wondered if there was a sign hanging in the back area with this one response to be given to customers when and if they asked. At this point it was past the number of days I was told they would be ready and with my departure day at hand, I quite frankly told the gal that I was being screwed over. At the least, she could have called the lab for an actual update, but she didn't. I left on my trip without the new prescription I was promised and had to drive literally more than 3,727 miles (round trip) without decent glasses. However, I did receive a message while on the road that the glasses were ready. When I returned, I went to pick up the glasses and they were nice but I did question the obvious bi-focal lines. I spoke with the manager who finally explained why the delays; it was due to my insurance. Okay, if I had been told at the onset I would have had a different mindset. If the assistant had checked the insurance I would not have received erroneous information. I thanked her for the explanation and left. I tried the glasses at home in more detail and wasn't happy because at the inside area of both lenses were literally grind marks! I called, explained and was told to come in anytime and we would see what "might" be available as a remedy. I decided I did not have the time or energy for more of the same. I was again preparing to leave in a few weeks. Disillusioned, I drove to the store, placed them on the counter in front of the gal and told her that I would never wear these and to give them to someone else! "Really?" was the only response. I replied yes then left the store. This was a rotten experience that has truly left a foul taste in my mouth. I hope no one else has to suffer through this treatment and if so, leave your review to inform others of your experiences. read more

Moved to the high desert recently from Sandiego. Needed full work up and new computer/reading glasses. Took awhile doing research to find a doctor. LOVE the office deco while super organized staffs, open space and welcoming. Scheduled to see Dr. Dena Thamsopit...I read up her bio (USC then Ohio and practice history). I had past retina damages (hole/impact then retina detatchment) and had laser tx from well known LA & Sandiego retina specialists. Front staffs awesome ....efficient, in immediately+paper work then patient waiting room. Agreed to do comprehensive eye tests ($40 checking retina, visual field test, pressure check etc....all inclusive)....technician GREAT! After the tests Dr. Thamsposit got me. Dr. Dena Thamsopit calm and thorough. She reviewed results (retina pics by the technician)....pointing out various laser scars from the past retina damages, no growth, optic nerve states etc. I liked how Dr. Dena T. took time to go over everything. I felt comfortable with her expertise and experience. Dr. Dena helped me make decisions on glasses (in the pas had progressive and index which is costly)...Dr. gave me her opinion which made lot of sense and went with what's covered first. Dr. Dena Thamsopit walked me out to the staff (MEL) and briefly told MEL key points. Excellent:). MEL is awesome! MEL helped me in choosing a frame I felt good on, explained things, re:insurance and other options (not covered if I want to choose something more).....the whole deal. I appreciate that MEL is great at what she does and cares. 6-8 wks for Medi-cal glasses. I can also get new lenses put into my existing personal frames for $60 which I will. Best to have 2 pairs. Lastly office called me the day before to check if I am coming in. Nice. Thank you! read more

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They were so friendly and nice did everything that I needed. I also got my glasses right away.

I return every year the staff is very friendly. I love the decor and selection of eyewear.

They're very attentive. Have a good variety of glasses. Super kind. Very clean as well. They take their time during the exams and it's very helpful. read more

Staff was amazing and the dr was very thorough. She took time to explain imaging of my eye to me and made me feel comfortable the entire time! The ladies up front were so helpful when explaining my insurance coverage and the helped me choose between two frames. read more

Staff is great! Been coming here for 10 years. Have a good selection and they take most insurance. Everyone is always pleasant and they are helpful when I'm trying to get new glasses! read more

Basically this place fuxking sucks. I bought two pair of glasses with warranty. When I came back to trade in my glasses because they were damaged , they told me they would not accept them because they were too damaged to return . Well that's what the insurance is for, they were rude and told me they would call me back with an answer. ( were on week 3) without a courtesy call I already know they ain't calling and it's the last time I would ever waste my time with them. Don't go there. Place is a joke read more

The experience at this eye Care facility was remarkable. We were treated with ultimate kindness by the best people around. We also we're walked through each process with special care and attention. I would send everyone I know to Buena Vista! read more

Based on the reviews I read I was expecting to have not so great service but I figured I would go in and check it out since I was in the area. I was very pleased with how friendly and welcoming everyone was. They had a great selection of glasses plus they were able to take me in on the same day even though I didn't have an appointment. I left Very pleased and would recommend Buena Vista Eyecare to my friends and family read more

This place is a joke I've been coming here for three years and every year they charge more and more for your eye exam so let me explain we have a great vision plan the first time we came everything was covered now the year after they tell us only certain things are cover and it's going to be a copay for almost every portion of the exam I stopped coming after last year my kids see a different dr and I go across the street to the one inside Walmart my husband has appointment today he goes in they Tell him a 10$ copay for the eye exam after the exam they give him a script for glass I reminded him not to get glass from this extremely over priced office I'll order from Zenni (6-30$ a pair) and tell him to not forget his PD which is needed for glasses they tell him that it's another 10$ charger for them to give him his PD I have never paid a eye dr for my PD and I've been wearing glasses for 20 yrs the first time I got my script from them I didn't even pay them for my PD this place is rude unprofessional and always trying to push you to do other things when you don't have a history of disease in the family just so they can charge you another 20-30$ the eye dr across the street Gave me a rx for new glasses today and she didn't charge me a fee for my PD how do you give a rx for glasses with missing information needed to order glasses oh yeah because they want to make it where you have to order from them then they have the nerve to tell me everyone charges for your PD news flash my eye dr nor my kids dr charge for our PD my vision plan has remained the same for 10 yrs nothing has changed but this money hungry place read more

If I could give this place a zero I would! Terrible service from the entire staff!! They were rude and snobby and they had the nerve, when they heard my mother and I speak Spanish, to tell us we should speak English. My aunt came here too and they gave her the wrong prescription glasses and refused to help her. I'm calling corporate or opening up a case. read more

be ready to sit there for hours!..my appt was at 5 and i've been here for 3 hrs.. They book to many people at once. there waiting room is small and u will b standing up if u don't get lucky with a seat!. Employees do not seem friendly at all. The guy with weird mustache looks like a ass hole and the girls have a snobby face. Point is they take foreveeeeeeerrrrrrrrrrrr and to top it off in the waiting room they have a t.v showing the most boring video that puts you to sleep! ***don't go here*** read more

5 star customer service and 5 star eyewear selection. Whomever does their design selection is top notch as they always have great glasses to choose from. I drive an hour just to come back here when it's time for a new pair. I use to go to many stores searching for cute glasses because ultimately I wear them everyday so they need to be nice. I could never find a pair and it would take so much time, I now commute to this location and always find a beautiful pair of designer glasses. Love their selection. Took me 15 minutes to find a pair yesterday, I was in and out of there in 40 minutes to! Nice! read more

My husband and I attended the Adelanto office. The entire experience was exceptional. From the website helpful lady who immediately asks how she can help and routed me to the correct office. I left my phone number and the next day they called me back. I made an appointment for my husband and I and they made it work fo fit us in at the same time. The testing was like nothing I have had done before it was Very through. Next we got hooked up with Tarah who helped us pick out our glasses. Tarah knows what she is doing and she has an AMAZING personality. We were laughing and having a great time lol. Who knew picking out glasses could be so fun. She made sure she understood everything we wanted and made it perfect. We left there confident we found the right place. I work in front office so I understand how important the front office staff is to the practice, Tarah deserves a raise she's a keeper. Thank you for a great experience and i will definitely recommend friends and family to Buena Vista Eyecare read more

This Is a group of very caring accommodating people. We have twin newborns and needed to squeeze my wife an I's appointments together and they accommodated us no questions asked last minute. They were very patient and helpful with the kids. The office manager I believe his name was Armando even held my crying son while i finished trying on glasses. They even cleared a space on a counter of the rooms so we didnt have to change the kids on the floor. People like these restore my faith in humanity thank you guys for making what could of been an overwhelming stressful experience easy as can be! We will forever come back! read more

This by far is the best optometrist I have ever been too. Staff is friendly. I didn't have an appt, but she got me in within the hour due to a no show. Their equipment there is state of the art. I mean they must of put me on 7 different machines..aside from the regular 5 or 6 as to which screen looks better routine that all optometrist do. They explain everything thoroughly, tell u what options u got. I was very impressed with this place. read more

Friendly staff but they are only open 4 days a week. They do have extended hours two days a week but they close at 4pm on Friday and then don't open again until Tuesday. I have been trying to pick up my contacts for days and every time I come they are closed. Kind of annoying. Other than that I like them. read more

I used the online appointment feature and 9 days later had never heard back from them to confirm or decline the appointment. I called and was told the person who does that had been out over the weekend....hmmm, this was 9 days later! I asked for the time I had requested online, and was given exactly the time and day I wanted. I arrived for my appointment 5 minutes beforehand and was directed to the waiting area, which was full of people with no open seats. I waited until 30 minutes after my appointment time with absolutely no further contact from any of the staff. I believe a total of 2 people that were in the waiting area when I arrived had been helped in 35 minutes. Needless to say, I'll be looking for another eye care provider. read more