Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

Great Place. Dr. Nguyen was very professional and reliable. Good customer service…read more Highly recommended.

When in for an annual eye exam. I have to say I will be returning in the future. Dr. Nguyen was…read morevery professional. He spent his time to explain what he was doing before he did it and actually listened and answered my many questions. Unlike most Dr.'s these days that says everything is fine and doesn't answer your questions (maybe because they don't know what their doing)...and I've been to quite a few different places. Great service. Highly recommended!

Buena Vista Eye Care-Adelanto…read more March 2025. The day following this exam began with not one thing going according to what I was informed would be the timeline. I waited the amount of time I was given then I called for an update then week of the 24th. I was told the lab was checking the quality of the lens. At this time, I had one and a half weeks until I was leaving the state again. I called later in the week and was given the same exact reason. The following week and with seven days remaining, I decided to go to Buena Vista Eye Care and inquire in person. I was again, given the same exact reason and I wondered if there was a sign hanging in the back area with this one response to be given to customers when and if they asked. At this point it was past the number of days I was told they would be ready and with my departure day at hand, I quite frankly told the gal that I was being screwed over. At the least, she could have called the lab for an actual update, but she didn't. I left on my trip without the new prescription I was promised and had to drive literally more than 3,727 miles (round trip) without decent glasses. However, I did receive a message while on the road that the glasses were ready. When I returned, I went to pick up the glasses and they were nice but I did question the obvious bi-focal lines. I spoke with the manager who finally explained why the delays; it was due to my insurance. Okay, if I had been told at the onset I would have had a different mindset. If the assistant had checked the insurance I would not have received erroneous information. I thanked her for the explanation and left. I tried the glasses at home in more detail and wasn't happy because at the inside area of both lenses were literally grind marks! I called, explained and was told to come in anytime and we would see what "might" be available as a remedy. I decided I did not have the time or energy for more of the same. I was again preparing to leave in a few weeks. Disillusioned, I drove to the store, placed them on the counter in front of the gal and told her that I would never wear these and to give them to someone else! "Really?" was the only response. I replied yes then left the store. This was a rotten experience that has truly left a foul taste in my mouth. I hope no one else has to suffer through this treatment and if so, leave your review to inform others of your experiences.

Moved to the high desert recently from Sandiego. Needed full work up and new computer/reading…read moreglasses. Took awhile doing research to find a doctor. LOVE the office deco while super organized staffs, open space and welcoming. Scheduled to see Dr. Dena Thamsopit...I read up her bio (USC then Ohio and practice history). I had past retina damages (hole/impact then retina detatchment) and had laser tx from well known LA & Sandiego retina specialists. Front staffs awesome ....efficient, in immediately+paper work then patient waiting room. Agreed to do comprehensive eye tests ($40 checking retina, visual field test, pressure check etc....all inclusive)....technician GREAT! After the tests Dr. Thamsposit got me. Dr. Dena Thamsopit calm and thorough. She reviewed results (retina pics by the technician)....pointing out various laser scars from the past retina damages, no growth, optic nerve states etc. I liked how Dr. Dena T. took time to go over everything. I felt comfortable with her expertise and experience. Dr. Dena helped me make decisions on glasses (in the pas had progressive and index which is costly)...Dr. gave me her opinion which made lot of sense and went with what's covered first. Dr. Dena Thamsopit walked me out to the staff (MEL) and briefly told MEL key points. Excellent:). MEL is awesome! MEL helped me in choosing a frame I felt good on, explained things, re:insurance and other options (not covered if I want to choose something more).....the whole deal. I appreciate that MEL is great at what she does and cares. 6-8 wks for Medi-cal glasses. I can also get new lenses put into my existing personal frames for $60 which I will. Best to have 2 pairs. Lastly office called me the day before to check if I am coming in. Nice. Thank you!

I've been going to The Eye Shoppe for years with all my kids--we're a family of seven--so it's been…read moreour go-to spot for eye care for a long time. They recently moved to a new location, which is much smaller and tends to feel more crowded and congested, especially during busy hours. They've also had a lot of staff changes over time. On my last visit, I didn't recognize anyone, which was a bit disappointing because I used to really appreciate the familiar faces and the relationships we built over the years. There aren't as many glasses options anymore, especially when it comes to name-brand frames, and the turnaround time for glasses seems longer than it used to be. That said, they still move through appointments quickly and get you in and out. It's not quite the same experience I remember, but I still appreciate the years of service and hope it improves with time.

I definitely WOULD NOT recommend, unless you like getting your time jacked around. In that case…read morethis would be the perfect place for you. I had my first appointment around May 2020. I arrived at my appointment a few minutes ahead of the scheduled time. There were SEVEN people waiting for their appointment outside in addition to myself and my husband, making it NINE people waiting to be seen. I asked how long the wait was and they said they were running about an hour behind. This was at 9:30 in the morning. My husband and I decided to leave because this is an unacceptable amount of time to wait. I decided to give them another chance because my husband's company is changing insurance and I wanted to have my eyes examined before the change. My appointment was at 12:00. When I arrived there were FIVE people waiting ahead of me in the waiting room. I was given some papers to fill out and asked to have a seat OUTSIDE. What?????? IT'S THE MIDDLE OF FEBRUARY. IT'S FRICKIN' COLD OUTSIDE!!!!! If someone has to wait outside it should be one of the five visible employees inside the office. Give them a laptop and send them out. They're the ones responsible for overbooking, not me. I asked how long the wait was going to be. I was told at least 30 minutes. Again, unacceptable. Again, I left without being seen. As a sidenote: I was notified three separate times with a request to confirm my appointment (which I did after the first notification). But no call to let me know they were running late. I had to juggle my schedule around to make time in the middle of the day to come to this appointment. The least they could do is be on time. I doubt that there are many emergencies that would account for the amount of time they run behind. ONLY GO TO THIS OPTOMETRIST IF YOU HAVE PLENTY OF TIME AND PATIENCE TO BURN!!!!!!

I love this Optometrist! Been going for a few years and now my kids go there. They are in Walmart…read moreoff 395 and Palmdale. Appointments are easy to get, they take our insurance and it's convenient being in Walmart. The only negative thing is they don't make the lenses but right next door (like literally...ten steps) is the Walmart Optical shop, so Win/Win!

I was thoroughly impressed by Dr Doan. His ability to explain complex concepts using metaphors and…read moreanalogies is a gift. He corrected my eyesight by catching my "hidden prescription" and giving me the lenses I needed. His staff is pleasant and I never felt rushed. He is a gem in the desert!

Dr. Jabari and rest of staff are amazing!!! She solved my very complicated vision issues with math…read moreand creativity. Game changer for me! I highly recommend this institution!

I do not recommend going here, I was charged double for an eye exam by the worker Fabiola. Store…read morelocation lingered around for three weeks to resolve the problem with the transactions that they have yet to hendle! Thanks for packing $75 Fabiola.!! Definitely will not be coming back to this location!!.

I wasn't greeted when I walked in. An older gentleman acknowledged another customer who entered but…read morecompletely overlooked me. The younger employee never even looked up to ask how he could help. It was a disappointing customer service experience, and it's the reason I'll be taking my business to Costco.

They are a rip off. They sent us an advertisement in the mail for 2 pairs of regular lens glasses…read morefor $99.99. Went in to get them, and was told the deal was only for kids glasses. I wear kid-sized frames, and explained that to them, but they would not extend the offer to me because of my age. They of course put the disclaimer about the offer being for kids in print so small you can't read it, even after taking a picture of it and blowing it up to see it better. Compared to every other place I have purchased eyeglasses, their prices are very inflated. I went elsewhere to buy a pair of glasses. Be aware of any advertisement they send in the mail!

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more