I moved out of this complex over a year ago. I been to several complex's this is like being in the…read morearmy with drill saregents constantly tormenting you I had my on my chair in the back and they said it wasn't allowed. I had a Christmas tree on the front that wasn't allowed there staff are so ignorant when i called last year to let them know i was moving on the 5th of the month. I had asked if I had to pay the whole month and the woman said yes you have to pay the whole month even if you're moving. thank God I'm out of there in a beautiful complex in new hampshire I would never recommend anybody to live there I would rather live in the streets also don't Apache rotten people. They should be fired

The absolute worst company and representatives! Ruthann is so rude, disrespectful and gives you an…read moreattitude. She shows up to our condo's annual meetings with little or no information and then just guesses when you ask her questions, which has usually been the wrong answer. She picks and chooses what emails she wants to respond to - mostly just ignores you. However, when you address her about it, she gives you an attitude + claims she doesn't do that...we have multiple ignored emails over the years to support. PMA does not know how to do proper accounting either. On more than one occasion, they've claimed we've owed them money and we've had to prove to them where they were wrong, yet they've failed to apologize. Wonder how many others they've told they owe money and they've just paid thinking they could trust our management company? We've been lied to, ignored, and they've asked for money from us that they were not owed.....I'd highly recommend staying away from PMA.

Watch out for Taylor, she's a snake. Accused me of using because I had a legit issue with her…read morehouse manager, essentially attempted to kick me out with 8 hours notice and threatened to dispose of my belongings within a week's time, violating MASH guidelines & Fair Housing Act. Essentially, if you disagree with something her inner b$#@h makes an appearance. Poorly run, little follow through and no accountability.

Not good is an understatement.... My property was illegally entered on May 30th 2025 between the…read moretime of 8:52 (When I got in my Uber) and 1:00 PM the latest when I returned back home. I put my key in the door and unlocked it the same way I always do and it was properly locked no signs of any forced entry but when I entered in I found my service dog "Nelson" laying down in the corner with his head between his paws and I knew immediately that something was very wrong because whenever I am gone for a few hours and return home he goes crazy to see me and is all excited and is happy!!! Right after I got done checking on Nelson I looked for the Salem Five Bank envelope containing $2,040.00 dollars that I had just pulled from the safe that very morning for my housing hearing and placed in a specific spot I saw it was gone from where I had just put it a few hours earlier that same day and my heart dropped and I instantly felt panicked when the combination of my dog acting strange and the money missing it was scary especially because no signs of anyone breaking in!!! I immediately called the Lenhoff management office and spoke to Cynthia and asked her who had come into my unit? She stated to me nobody had been there but she would check to make sure... I got off the phone and started flipping my place apart hoping that maybe someone moved it on me but it was definitely gone!!! I called back Cynthia again and said ok who came in to my place? She again said nobody and she had checked into it and asked the other employees and assured me nobody was there but asked me why??? I said because $2,040.00 dollars is gone and she said "Oh right, ya gotcha" and I immediately felt like she was being dishonest but I said ok let's rewind the cameras then and she stated the following to me verbatim: "So that's the thing the cameras actually do work but I can't access them because the password was changed and I can't log in so we need a tech expert to come in" My heart almost sank when she said that and I hung up and immediately got ready and went to the police station to report all of this but on my way out the back door I saw my neighbor Andy who lives directly next door with his elderly mother and I asked him if he saw anyone unusual come into the building or near my unit door and he said: Yes they came in today a couple hours ago and went in to every unit!!! I asked him who??? He said "Anna" and a pest control guy went in to all of the units including mine!!! I then bolted right to the Salem Police Department and made the report!!! The very next business day a police officer met me out front of the Lenhoff management office at 118 Lafayette Street and he went in and asked to see the camera footage and the three of us all went over to my building and the two of them (Officer Carter & Forrest Lenhoff) went down the basement to review the cameras and when they returned back upstairs where I was waiting in the hall they both just walked by me like I wasn't even there not saying anything except for Forrest said "I'm going to talk to Anna right now" but nothing else or any details of the illegal entry and now I am out of $2,040.00 and God only knows what the poisoned my pet with!!! They lied to me saying nobody had been there and about being locked out of the cameras and that pest control had came the 29th not the 30th even though it was posted that they would be there on Friday the 30th between 10:00 AM & 2:00 PM so all in all they have lied to me probably about a half dozen times easily especially if you count the fibs that Cynthia told at the hearing but when I am asking to see the footage for myself they are saying it's "Confidential" so they know that it's an employee who did it and they are attempting to avoid liability and the police department are definitely complicit in this crime based on the fact it's taken me so much effort to simply even get an officer out to review the cameras and so far several days later all I am being told is that it's "Under Investigation" if you read this in full I am swearing on my life these people are crooked and dishonest slum lords, the end!!!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Follow up - Colonial Village has FIRED Sutton Management and removed Rick Stern any access to our…read morebank accounts. He and his company did next to nothing over my ownership of my condo, spanning over 10 years, and even before I came. For YEARS and plenty of documentation, I have recorded Sutton failing to properly address leaks from sliders from multiple units. Rick would never take accountability, and would tell the employees to just "caulk it". That was Rick's answer to everything. Fees would constantly be jacked up, with little to show for it. Over the years, Rick and his company let our property deteriorate. We are now doing damage control due to not fulfilling their duty and due diligence. Services were not rendered properly. Interestingly enough, most of the board members have been replaced, along with a new management company and a new lawyer. It's certainly suspect as to what happened under Suttons watch. Things are now improving around the property, and our fees have dropped. Funny how that played out..........

I wish I can give ratings here in negatives . In the winter every time we hardly get hot water.They…read moremight be messing with hot water thermostat during winter time to prevent high hot water bills .There are lots of roaches. After complaining numerous times, there were no action taken. They need to get reported to department of health for doing this. Poor service. I'd not recommend this to anyone.

worst management company I have ever worked with. Unprofessional and unresponsive. Property…read moremanagers let the board members make decisions- disaster to work with.

HIGHLY RECOMMEND GPM!!!!…read more Mike and team took exceptional care of our 264-year-old home as if it were their own while we were deployed overseas for four years. Mike was always responsive to our concerns and our tenants' needs, ensuring the house was consistently rented for top dollar and well-maintained. Their attention to detail and professionalism provided us with peace of mind, knowing our home was in excellent hands. To make their services really needed, we ended up being rotated to another state upon our return and GPM was instrumental in make sure the house was in show condition for open houses!!! We are incredibly grateful for their outstanding service and commitment.

Living at Den Rock has been nothing but disappointing. Upon move in (in a newly renovated…read moreapartment), we had to place upwards of 10 work orders within the first two weeks. Orders ranged from our front door lock being installed upside down to there being a metal fan with sharp blades uncovered in the common entryway. There have been additional safety concerns here as well, such as our entire building smelling like marijuana on a daily basis, sometimes as early as 8 AM on weekdays. The smell frequently comes into our unit, either through pipes, the front door, or through connecting walls. Windows do not stay open to properly ventilate the common areas. We have been told the same information from property management for months regarding the tenants that continuously smoke indoors and no progress has been made on any resolution. The lease states this is a smoke free community when in reality it is not - falsely leading tenants to believe this community is family friendly. Last summer the community pool turned green. Windows in the gym do not all properly open to ventilate the area. Parking spaces are small - if a car is parked next to you, it is nearly impossible to get a child out of their car seat. Snow removal is chaotic and not adequately done. We have voiced our concerns to maintenance, property management, and Fairfield Residential. Our concerns were met with disregard and lack of professionalism. I would urge families to think twice before moving here.

What a wonderful apartment complex. We are signing our second lease, since we weren't ready to…read morepurchase a home quite yet, and it was a no brainer to stay here at River Pointe. We could have decided to go somewhere closer to work but the service we get here is extraordinary. June is a real treasure, she truly cares about the tenants and will do everything in her power to make sure they are well taken care of. The apartments themselves are cozy with a good amount of natural light. I love the walk-in closets and the choice to have vinyl flooring throughout the apartment is great. A little pantry in the kitchen has proven useful and a good space-saver. I love the balconies and how we are able to walk to Den Rock Park. We do not have any complaints regarding the snow removal, they have been prompt and efficient. It's great that they have the option for a garage and a fireplace. Rent is definitely cheaper in Lawrence than in North Andover, but you are practically living in North Andover so it's a win-win. Reading the previous reviews, I do agree that the parking spots are a little tight and if someone parks incorrectly, it definitely throws the other spots off, it can be a little irritating.

We hired James for a complete yard transformation. After my yard transformation that came out…read moreAMAZING, he has been maintaining my yard bi-weekly for the last year. We even hired him to do our snow removal this winter and I also am hiring him for my junk removal . He is by far the most reliable landscaper we have ever had. He is very consistent with his mowing , edging, snow removal , spring/fall cleanups, junk removal, even all the minor repairs I have needed him to fix for me. He has a very polite & hard working crew. The team is very professional and knowledgeable. I am very pleased.

James is amazing. He gave me a very reasonable quote to clean up my very over grown yard. He worked…read moretirelessly. This yard has never looked so good. I wholeheartedly recommend him!

The place is okay but definitely overpriced and unfortunately unlivable. I'm a dog owner so I love…read morethat they allow pets but some owners don't clean up after their pets and even walk them unleashed. My biggest issue though has been weed smoking in the building that seeps into my apartment daily. I have dealt with this everyday since I moved in about 5 months ago. The leasing office told me to call them when this happens and I have many times but the issue persists. At this point it's making me very ill as I have asthma. I have had to leave my apartment on weekends to breathe. Anytime is rains I have leaks that come in my living room so I have to strategically place my furniture and the blinds don't keep the sun out. What complicates the issue even more is that I work from home so I get to work with a contact high that makes me nauseous. I also have a HUGE electric bill because the windows are drafty even though the maintenance team seals them. Again a bigger issue with weed smoke being stuck in my apartment. The heating ducts are right at the top of the apartment so the heat just rises. Oh and for location this is definitely the hood. Just take a drive up Jackson street to see what I'm talking about. The maintenance team is responsive and friendly so full marks there. For the money they are asking I'd look for something else.

terrible place to live in for the price you pay, the entire place only has 5 visiting parking if…read moreyou are going to have anyone over you will need to let the office know so you can get a pass for every single car coming if not you can't park because you will then get towed and charge 200$ by the towing company they choose to lobby their parking lot. ON TOP OF IT ALL fire alarms constantly ringing at all times of the nigh 2am-3am , and when they decide to fix them they decided it was smart idea to start ringing alarms at 7 am in the morning interrupting anyone that sleep during the day (me) ! hey just a nurse that works night shift , and after its been my third day with no sleep I decided to call and, all front desk had to tell me that it was for our safety thar it'll happen for the rest of the WEEK . I curious to know why this couldn't be rang at a reasonable time for the people that pay 2,800 of rent I should be able to sleep in atleast till 11 a, I can give a fuck about an alarm being fixed at the time of my sleep.i have never lived in a building that has so little compassion for THEIR TENANTS ! and it has so many problems with the alarm , maybe the building should be shut down if the the system needs a WEEK for fixing. Also the building was built so fast that's probably another reason why the alarms Continues to go off, only two small elevators so your furniture will Not fit in the elevator if it's not measured or you will have to move your couch/ furniture up the stairs because they couldn't even provide their tenants with an industrial elevator to make it easier for move in day. just waiting for lease to be over , sick of giving these people my money and they I can't even sleep in my own apartment. Sincerly, A TIRED BITCH !!!!

Well let's get started he never comes to fix anything my poor aunt is elderly on oxygen her place…read moreis full with mice to the point there eating her furniture and he says because she uses oxygen there nothing he can do over the cold days her pipes froze the tub was filling up by the drain and all he told her was send me a pic threw the app she's lucky she can operate a phone man He would get pissed if you called him at 11 pm for an emergency he isn't fit to be a landlord he doesn't care about the people he only cares about the money I live in a six faimly building two of the units are rented we would call with problem all he would say is put in a repair claim we would two days later they would complete the repair order on line but never come to fix the problem he is the biggest SLUM LORD OUT THERE ! And I can say from experience cause I used to be a property manger for over 30 years I'm only giving one star because I have to give one to complete this statement but he would get minus 10 stars if I could rate this on my own

If I could give zero negative stars I would. Fraudulent acceptance of rental applications at over…read more$45 each individual that would be living in a property.. imagine how much one property takes in, which would be ok if they actually were a candidate for the rental. But this company makes appointments and never shows for the tour. KEYRENTAL of Merrimack reaps in thousands of dollars accepting applications for a property/properties that are already under contract. Several families including myself , waiting hours outside for an agent , only to give up after 90 minutes. Deceitful , fraudulent, hurtful business practices. Owners as well as potential renters should think twice before doing business with this property management company.