Always outstanding customer service from Amanda Anderson. She is very knowledgeable and kind and…read morecaring and patient. She takes all the time needed to help with any concerns and gets the problem resolved. I've also enjoyed working with Kayla Martinez who is also kind, patient and willing to help.

Kayla S. Martinez, State Farm Office Assistant was very efficient in assisting me with Home…read moreInsurance. She worked up two Quotes, from which I chose one. I was very pleased with her professionally. Kayla was quick accurate and to the point, and she was very Kind. Thank You Kayla, my mind is again relaxed. God bless you, and all your co-workers. Sincerely, Earnestean Holloway.

Sheree McMillan is my agent and she is excellent! She has been the easiest and best agent I've ever…read moredealt with.

If I could give a negative rating I would. I would be careful with this insurance agency when…read moredealing with Cynthia Rickett. By them being slow and non responsive, they may end up getting you as their client sued. My son was hit by their client on 7/11. I called the next day after speaking to their client. Cynthia at first seemed to want to help. She took all the information and said she had to talk to her client. I called again on 13th because no one had reached out to us. My son's car is not drivable. Cynthia informed me that she submitted the claim that morning and some one should call within the next few days. We waited and nothing. I called her client again this morning July 20th, letting him know we had not heard anything and it is now going on 2 weeks. This should be an straight case. Their client admitted fault to running into the back of my son's car. The traffic officer gave their client the ticket and their client's statement from that date states he was at fault. Still this agency drags their feet. So my review is just a warning to those clients that end up in an accident, they may end up getting you sued because of their failure to act in a timely manner. I talked to Cynthia again today and she had lots of lies, raised her voice and eventually hung up in my face when I called her out on her lies. So Monday I will have no choice but to reach out to our lawyer because this is getting ridiculous. My son's car is still at the impound lot, no rental car, no analysis of his car. And she expects us to be ok with this. I am not. So think about this before you select this agency. In my opinion they may end up getting you sued due to them being slow and unprofessional. At least that is how I feel about Cynthia Rickett.

Very pleased with the customer service at Cabot Insurance Group. They do an excellent job with my…read moreinsurance needs. You count on the staff at Cabot Insurance Group. Thanks to Jerry Pryor and the staff.

The team at Cabot Insurance Group truly go out of their way to treat their clients like family…read more They over-deliver on their service promises and look for ways to find the best value for my insurance investment. I highly recommend this agency to any of my friends living in Arkansas.

Best insurance agency ever! I was involved in an accident recently that followed up with a lengthy…read morestay in the hospital. I called my friends at Frazier Insurance Agency and felt like I was talking to family. Each person I spoke with treated me with such Grace and kindness. In a world where most places treat you like a number, Frazier Insurance Agency is going over and beyond for their customers. If I hadn't been blown away enough, I received the most beautiful flowers from them. I'm overwhelmed with the level of care and concern this great team has for their customers. Thank you, Frazier! I am a customer for life!

5 Stars because I cannot give 10! This is a very professional group. Every question or issue was…read moreaddressed and most importantly, they found the best coverage for the lowest price. I give Frazier my highest recommendation.

Competitive rates, outstanding customer service, quick and courteous service. They are friendly and…read moreanswer my questions fully. Since they are independent agency they can get quotes from various companies. Locally Owned with great Agents.

Well after dealing with Nationwide for 10 years and getting yanked around , then going to State…read moreFarm and getting what we thought was a better deal, only to find out in a month they didn't do all they were supposed to on the front end and ended up dropping our home owners after a month. We were in a pinch and i called over 15 places and only 3 called me back and McGhee was one of them, They listened to my concerns and helped me find better coverage and has assured me everything is ok and even spoke to the underwriters before hand to avoid any issues. Not only do we have better coverarge for our home and auto's it is cheaper by over 1400.00 just on the home owners alone. You can't beat McGhee, ask for Summer.

American Safeguard Insurance in Jonesboro, AR is a 5 star company. I have 100% confidence in this…read morecompany and I highly recommend them. Becca McKelvey helped me tremendously. She was friendly, courteous, and informative.

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I like this company because they make my experiences easier. They're very knowledgeable and…read moreprofessional and they care. The only reason I can't give them 5 stars is because of the agents I have been given, they're not always easy to get ahold of. There have been times where I would leave a voicemail and not get a response for a few weekdays. That can be pretty frustrating especially when you need specific info at that point. Other than that I've had a pretty decent experience. I probably wouldn't recommend this company unless someone specifically asked me about them, but that's based upon my personal experience with other companies who I have received a better response from. But I really liked Hartford.

Great company. They listen to what I have to say, my concerns and dreams. Their partnership with…read moreCabana provides me with great financial planning and helped me to be able to retire early. Would highly recommend this company!