Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I like this company because they make my experiences easier. They're very knowledgeable and…read moreprofessional and they care. The only reason I can't give them 5 stars is because of the agents I have been given, they're not always easy to get ahold of. There have been times where I would leave a voicemail and not get a response for a few weekdays. That can be pretty frustrating especially when you need specific info at that point. Other than that I've had a pretty decent experience. I probably wouldn't recommend this company unless someone specifically asked me about them, but that's based upon my personal experience with other companies who I have received a better response from. But I really liked Hartford.

This agency tops the cake in Insurance!!! Everyone is very knowledgeable !!! They really take their…read moretime to make sure you have the coverage you need!

Been with the for years! Great staff and knowledgable agents. Updating my coverages as needs in my…read morefamily change!

Phenomenal is all I can say. Renee and her staff went above and beyond to make our home buying…read moreprocess as smooth as possible. She absolutely worked magic in this process and did an amazing job. Very very pleased with the job done for us!

I bought my first house through them a year ago and had the best experience! They had found me the…read morecheapest interest rates that other places could not compete with. They were always available to help or answer any questions I had. Wonderful company and people!

We Just moved here and we were looking for home insurance with great coverage. We have had State…read moreFarm my whole life. This branch had excellent service and was very knowledgable.

I was very pleased with the service I received from Buffalo Insurance agency. They found an…read moreinsurance company that had the price and coverage I could afford. The staff is friendly and they know how to conduct business. Keep up the good work Buffalo Insurance staff.

Fire almost completely destroyed my house in April of 2019. I was devastated. Everyone knows…read morehorror stories about insurance companies, so I went to work trying to figure out how they were going to get out of paying to repair my house.... That scared me... Nightmares.... That said, Every time I thought there was going to be an argument or a chance that they could have let me down, they surprised me. They rebuilt my house, Paid for EVERYTHING, Paid for me to have EVERYTHING in my home replaced. My adjuster, My claims rep, everyone was super nice.... I had a house fire and to this day I am soooo happy that I chose them as my insurance company. I live 4 hours away from this specific branch, the only reason why I chose them was that a friend had recommended them. To this day, I owe that friend for suggesting a company that saved me from utter devastation. It has been over a year now, the rate has not skyrocketed. Hasn't changed at all. Everything is back to normal. I will never leave this company. Yes, they may be more expensive than some, but if you ever find yourself in my situation, you would not want some other insurance! Thank you State Farm. Thank you for protecting me from a financial nightmare!

Grant Pryor State Farm Insurance Agency is great to work with! They can help you get your car and…read morehome insurance and find you the right rate. Give them a call!

Great company! It's family owned!! They get personal with you! You give them a budget and they find…read moreexactly what's best for you!!

Our business has been with Ed Terry for many years and we could not be happier. We are able to get…read moreassistance at any time and Mr. Terry always takes the time to stop what he is doing to handle anything. He strives hard every year to save us money while researching the best options to protect his clients. Checks in to make sure we are happy and is extremely good at follow up.

Zach and his team provide incredibly helpful service the first time- every time. I've been with…read morehis office for all of my insurance needs for 3 years, and I'm not going anywhere. From things as simple as making a name change on my policy to needing help replacing the roof of my home, they hit it out of the park with excellent service every single time. DEFINITELY recommend Zach for all of your insurance needs! It's one less thing I have to worry about, because I know he has me covered!