Visited this location to obtain a baseline screening. I was nervous, but the location was easy to…read morefind and everyone who assisted me was friendly. I received a phone call and text message reminder before my appointment and when I arrived there was absolutely no waiting. My technican, Sandy, was a gem! I couldn't ask for a better person to make me comfortable and explain everything to me. The facility was clean and lots of privacy available. Immediately after the imaging was done, I waited just a few minutes for my results. Once those were received I was on my way. Highly recommend!

My usual imaging center, Spectrum Radiology has merged with WNY Imaging I found out when I went for…read moremy annual imaging visit at the Youngs Road location! Off to 180 Park Club Lane I dashed and into the new location. It was a little unnerving as I don't like change and signage was not real clear. I checked in to the friendly front office worker behind glass. There was plenty of hand sanitizer around and all people were properly masked. Info was exchanged and a non-touch temp taken of my wrist. I barely sat down when I was called for my imaging. Holy cow I was so nervous. I was pleasantly shown to a little changing booth, told here's where you take your stuff off, and place your clothes in this bag and let me know when you're ready. Moments later I was ready and escorted to the mammo room and told her I was really anxious. She asked what I was afraid of. I said I'm just anxious. She then asked the magic question: so, do you have a dog? And instantly I was at ease as we chatted about rescue dogs and such. The procedure was honestly painless, minor - and I mean minor - discomfort. No cringing, no bullets to bite. This woman is a super pro. Snap! Just like that, I was done. We walked to a seating area, I clutching my pink plastic bag, gown still on. Before I had time to drum my fingers, worry what they might find, and what seemed like moments later, I was awarded a piece of paper with the "all good" area checked and see ya next year. Seriously? This thing I was dreading was now over? I will return here and ask for this pro again. Very happy. Now time for a Tim Horton's reward! TimBit anyone?

I've been to Spectrum Radiology many times over the past several years, especially for the annual…read moreSlammogram! er, mammogram. (I am admittedly very nervous about this, but then lots of us are.) The staff is nearly always cheerful and attentive, the facility is spotless and conveniently located on Youngs Road in Williamsville. But watch out, the road sign is placed parallel to the road, but it ought to be perpendicular so you can see it, plus it's set back from the road a bit. You'll likely pass it the first time. Anywho, the place is perfectly comfortable, although it's not a mega-facility, which is my personal preference. It's clearly an efficient, well-run facility. The waiting room is comfy and the wait time is reasonable. Also, scheduling an appointment is always easy peasy, they're super accommodating. When your name is called, you're escorted to the changing area that is much like a small changing stall at a gym. They don't leave you waiting anxiously for too long, in your opens-in-the-front gown. The images are taken and you're brought to the next room, a sort of holding area, in case they need more images. This particular screening procedure is well, unpleasant -- anywhere you go. But it's so miniscule in duration, it's tolerable. They do their best. They even offer "comfort pads" for $5 which I tried once. Let's face it, it's like putting on a texting glove while the door is slammed on your finger. The doctor reads your films while you wait. In due time, you're either dismissed by the tech with a letter of all clear or you get the additional images if the doc needs to see a different view. Once, they gave me the option of having further images via ultrasound then and there, or to schedule a return appointment for it. Of course I let them do their business right then, the problem was even resolved that day. From the people at the front reception desk, to the technicians, to the doctor, I've always had a very good experience at Spectrum Radiology. Now go get your mammo!

My only reason for not leaving 5 stars is that I was there nearly an hour and a half for two chest…read moreX-ray images. But that still not too bad. 45 minutes would be good time to me. So my Doctor (who is in the same building) sent a request over for X-rays. I checked in very easily. Woman who checked me in was very nice. It's always a relief to have a hassle-free process when you are sick. Waiting room was nice and it was big enough that no one had to sit next to a stranger. There was a large TV on to watch and magazines. Not sure what else because I pretty much live on my phone in any waiting area. When I was called back, I was taken to a little room to change into gowns from the waist up. The woman did not tell me there were lockers for my stuff so I left my clothes in there initially. Whoops! There are lockers in the SECOND waiting area where patients on deck wait. Just find one with a key in it and that's available. Take out the key and put your stuff in. I kept my phone with me to keep me entertained and no one said anything :) The second waiting room is small - only 6 chairs. But the only people in there are patients going up next. It's not the most comfortable to be sitting around men when you are in a gown with no bra on but hey we are all in the same boat. There is a TV in this room as well. The man who did my X-rays was very nice. I did not feel uncomfortable and it was over quickly. Next I went back to the small waiting room once more while a doctor looked over my images. Even though I was there an hour and a half, it went by fairly quickly. They are efficient and I imagine had there been less patients, I would have gone in faster. Great place and easy process. Although it took longer than anticipated, I was very comfortable here and would not dread going back.

The door staff, the woman who checked me in and the young lady who did my PET scan were top notch!…read moreI would like to thank them all! Great experience!

I cannot stress enough, this place is horrible. I was here…read more3 months ago, I am back because I needed a diagnostic mammogram. Let me preface, I called last week to see if I could get a bone density at the same time I came in for the mammogram. No, they were booked until December. That would have been enough, but no, the scheduler decided to tell me that my mammogram would NOT be covered by my insurance. She said it would have to be 6 months out. Not bad enough that you are dealing with breast cancer, let's give the patient extra stress. I called my doctor and my insurance company only to find she misinformed me. Diagnostic is covered. First, they hand you a form to fill out. I refuse. I was here 3 months ago, 6 months before that. You have this information. Clerk comes and says the radiologist needs this information. Fine, I answered a few questions, and checked a couple of boxes. I had a 9:00 appointment, they finally call me in at 9:30, no apology, no excuses, nothing. Technician starts telling me more information than what I responded to on the form. So, I assume, they DO have the information from my last visit. What is the point of this waste of time? Do I need busy work to distract me from my appointment being late? After the mammogram you sit and wait..... and wait..... and wait. Apparently, the doc who reads the mammogram is the only one there to read mammograms? Over an hour goes by before I'm called by a clerk and told everything is fine. So, we recommend you schedule your next appointment..... No thank you sweetheart, I will not be back. Next week I see my doctor and will discuss with her where else I can go. Last time I reviewed these idiots they replied, 'please call us so we can discuss this with you'. What? You have my number, so apparently you don't give a damn about discussing it. Last time I was there 5 hours, this time 2. Totally ridiculous way to run a business. No concern about your patients, or any anxiety they may or may not have. DO NOT GO HERE,

I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

I had to have an x-ray completed at Great Lakes. They just recently moved to this new building/…read morelocation. I have to say, they really need better signage. We wandered around outside a bit before locating the correct entrance and saw others doing the same. In the waiting room, we also heard others with the same concern. Once in, all went smoothly. Everything is shiny and new. My x-ray tech was quick and also friendly. I wouldn't hesitate to come back here. 2023-106

Rudest healthcare professionals that I've ever experienced. Absolutely no empathy or careread more

I have to give a GREAT BIG THANK YOU, to the staff here at Windsong Breast care! Had a Biopsy and…read morewe all know how scary that is. With Megan as my nurse she was adorable and professional all at the same time. I really felt at ease with her even though I have speaking issues. She guided me through every aspect of the biopsy. All of the staff here are fantastic but nothing compares to Megan, she will def. go far in life with her caring, compassionate demeanor.

extremely professional,kind,well spoken. tyson was extremely tentative, compassionate,empathetic…read more thank u

Second time had to fight to have result from scan read. After 6 days results were not ready . After…read moretwo days of phone calls results came 5 yes, 5 minutes before I walked into my doctors exam room

They were wonderful explained everything and extremely quick. They must have the newer mri because…read moreit wasn't loud like the other ones I have had I actually fell asleep

The front counter staff was extremely rude while speaking to me, especially the office manager. She…read moreneeds some training on how to deal with people. The only thing that made up for this place was the technicians. They were pleasant and professional.

To start with, Windsong has several different locations, which I did not know. This is one of them…read more That way I was able to have more of a "choice" for appointment times, seeing it was a fasting type test. The staff were very professional and worked in an efficient and timely manner. Friendly too! Which helps when you're just not up to parr. The office is clean and there's plenty of seating for a 6 foot distance if that's what you need. It's location right off interstate 290 if you need a street reference and the parking lot is huge. No fighting for a spot!

Buffalo MRI is great. I've had 3 MRIs there in the virtual machine. As someone who doesn't like…read moreenclosed spaces this machine is great. The staff at this place are super friendly and make you feel comfortable. Lisa and Hannah were fantastic!

If you want information about your treatment or an actual radiologist to review your mammogram,…read more don't come here. There is no information given to the patient about whether they are having a screening mammogram or a diagnostic mammogram. If they decide that you need a diagnostic mammogram, they'll probably reschedule you, because the radiologists are rarely there to do a diagnostic mammogram. Which begs the question: Who's reading the other mammograms? No answer when that question is asked, in fact, the Radiologist technician was very uninformative, and wouldn't even provide a phone number for the follow-up care, which was across town and was supposed to be to discuss the results of the mammogram. The receptionist was very polite and friendly, but she's new and will probably leave soon. I'd head to a center that actually has radiologists in the building.

Great location, great staff! Came here on a Friday afternoon for my annual appointment. Staff was…read moreexcellent very friendly and professional. Clean environment. Although it was only two other people in the waiting room seating was still spaced out, which was nice. I was in and out in less than an hour