I have had several bad experiences here over the years but they always are the only one who has a…read morequick opening in schedule when I've had urgent health needs. Very old and outdated machines. Very poorly run office in comparison to other local facilities.

Nice people. Knowledgeable, clean facility. New equipment with constantly updated software for…read moreMRI. Have 1.5T MRI which is the standard for the industry. 3T is prone to artifacts and better for breast, abdomen, and small bones.The key to a reliable MRI is more placed in the skills of the doctor who reads it, than on a high teslar numbers. Seton has a renowned radiologist who is used by other imaging businesses. Skilled, nice people. Not the norm for 21st century medicine.

I tried to tell Western New York Imaging that someone was using their business name (sending an…read moreunsolicited text with a hyperlink) as a Scam and the woman on the phone tried to get my personal (date of birth) information. when I refused to gII've it, she abruptly said, " No worries!" and hung up the phone. I was going to give her the phone number that they were using (I googled it and it came up as a scam number) but didn't get a chance when she abruptly hung up. I guess she didn't care. Everyone please be careful!

wny mri imgaging needs to make each location their own special NIP number so insurance coverasge…read moregoes to the right location. I got canceled due to this probelm and had to make a new appointment and it put me on a further date and my doctors needed it sooner. Each location should have their own special number so this does not happen again. This is so frustrating for the patients, workers, doctors and insurance companies. What a mess! Make sure you call several times to make sure you still have your appoitment at the location you want!

I had a ultrasound done on my abdomen today and it was a great experience from start to finish!…read moreVery professional, nice and kind! I will use them again! Thank you all so much!

I had an appointment scheduled for 8:30. Received two text messages this week stating my…read moreappointment was at 8:30. I even had it written down. I got there today and sat there for 45 minutes only to be told my appointment was scheduled for 9. How is it that the text messages and what I wrote down don't match what they have in their system?? It was approaching an hour that I had sat there so I asked for my script back and left. The receptionist was very stand off and didn't seem to care. I don't understand how something like this happens.

This is where I go for my mammograms. The facility is clean. Service is great. Laurie was my…read moretechnician and she was very pleasant. She explained everything with each move and she was very gentle. My appointment was at 9 and I was in and out by 915!

Had an appt today at 11:15 for a barium swallow. Everything was easy to find; just walk in and go…read morestraight ahead! I arrived at 11 and was seen at exactly 11:15. Everyone I encountered during my procedure was pleasant and made it all easy. I saw Dr. Jackson (I will update if I am misremembering her name). She was awesome, gave clear directions, and was encouraging that you were doing a great job. The other girls let me know my full report will be available in a few days. I would absolutely recommend this place!

Jodie is the one to see for mammograms. Really lovely and kind to a nervous first-timer. Lots of…read moregood advice. Thank you!

On July 17, 2026, my wife went into the Welland Avenue GNMI for an MRI…read more Background: She never received an email or text with instructions on NOT to wear jewelry or if there were any dietary instructions to adhere to before her MRI The text she received simply had the time of the appointment My wife showed up at 3:30 pm for her appointment When she was brought into the backroom she was asked to take her rings, earrings, and watch off, along with her clothes and they were put into a locker. She was told that anything that couldn't come off could be scanned so she kept on her necklace (that had not been removed in 44 years - and that included giving birth and several major surgeries). As she was standing in her gown, a technician asked her to remove her necklace and ankle bracelet. The technician removed them for her and my wife witnessed the technician put them into the locker and locked it with a code. More Background: My wife was NOT given this code even though they have said they give ALL the patients the SAME (?) code. That's an odd practice. Meaning any patient can go into another patient's locker. Either way, my wife was not given a code and it was the technician who closed the locker and the MRI tech opened it when they were done. Though it has been said that all patients get the code my wife did observe that she only saw the technicians go into any of the lockers. She never saw ONE patient unlock a locker while she was in that room. After her MRI they went back to the locker and upon opening found nothing in the locker. Odd. So they opened the locker beside it and found her belongings in a different locker. Another oddity. However, her ankle bracelet was found on the ground by the MRI technician. How did that get there? My wife's 18 carat Italian Gold necklace, gifted by her late Uncle to her 44 years ago (and had never been take off in 44 years) was now gone. So, ankle bracelet on the ground (though it had been locked the locker with the other jewelry) and the most expensive item was gone. Interesting. They searched the premises and found nothing The lady at the front desk wrote a note to explain what happened and signed it (see attached) and said that someone would call by Noon on the Monday. Nobody called So, my wife, Anna decided to call Dr. Patel, the owner, who was very dismissive and he said they had coded lockers and he would have his manager contact her. That day at 6:30 pm, the manager called and she was flippant, dismissive and defensive. She asked how Anna got her boss' phone number (simple Google search). She said she would call back More than 5 weeks later we have not heard back My wife then contacted the police She filed a report and the police investigated Though the police did lean to the side that the necklace was stolen and not lost (but seriously, how could it logically have been lost if the technician put it in the locker, locked it and then the MRI technician unlocked it after the MRI...lol....I'm no detective...but....), but because there were no cameras they can't prove it. Yes, conveniently there are no cameras on the lockers The police said that one of the staff mentioned that ALL patients and ALL technicians receive the same code? So this leaves 6 patients and 3 technicians who could have stolen the necklace. Because the only footage they have from the video is in the lobby, there is no way to determine who that was. Very, very convenient. I also was told that this flawed security process has now changed. I wonder why? My wife has since called Dr. Patel again. He was on vacation and told her to go through the proper channels - which she did. He said he would have someone reach out. Again we have heard nothing back after another week. Seems to be a common theme. ____________________________________________________ Since this complaint was sent 2 weeks we have spoken to the other manager, Adam, who agreed that it HAD TO BE STOLEN, but nobody had stepped forward. He said he would call back in a few days. It's now been 10. Common theme, right :) So, though they are responsible for this happening, nobody is taking responsibility and because there were no cameras and nobody is, obviously, going to say they saw anything...we are supposed to just accept it. Leave your valuables at home. There are thieves everywhere. Even in locked lockers in a health facility :)

I came in at 13 weeks to find out the gender of my baby. The office was very easy to find, it was…read moreclean and well decorated. The room they put us in to do the ultrasound was very comfortable, almost like a spa! They technician was really sweet and took tons of picture and let us watch the baby for a while. She got clear views of the gender. They had a bathroom in the suite where I could relieve myself after the appointment since you have to come in with a full bladder. I did the basic package of just regular pictures of the baby and it cost $85. Highly recommend!

The cutest little office! Makes you feel right at home. The girl at the desk was super sweet &…read morehelpful and same with my technician! I have twins so I was a little worried about how it was going to work out but they both cooperated and it was wonderful. I would recommend to anyone trying to find out the sex of the baby!

Having x rays is never a pleasant thing to do. Windsong radiology is filled with friendly, patient…read moreand knowledgeable people who make the whole experience easy. Have been going to Transit Rd location since it opened and would not want to go anywhere else!

Had my annual breast screening today at WINDSONG in Lancaster NY…read more They send a link to you in an email to upload all your information in advance of the appointment. It reduces your intake to about 3 minutes. I was in-and-out in about 45 minutes, not bad for two separate screenings. I would recommend WINDSONG for all your annual screenings

I've been a patient of Dr. Oza for some time now, and I can confidently say he is one of the most…read morecompassionate and thorough doctors I've ever met. One thing that sets him apart is that he actually takes the time to review your medical chart *before* meeting with you, which makes every appointment feel personalized and efficient. He's not only knowledgeable but also incredibly attentive. Most of my messages through the patient portal are answered directly by him, not the staff, which shows his dedication to patient care. The office is spotless, and the staff is always warm and welcoming. From the moment you walk in, you feel at ease, knowing you're in good hands. I highly recommend Dr. Oza to anyone looking for a Rheumatologist who genuinely cares about your well-being!

I have been here twice (pre-op and post-op) and both experiences were great. The facility is clean…read moreand the staff/nurses are really nice. The Catholic Health System never fails in delivering friendly, high quality service.

Getting anything achieved over the phone is near impossible. For context, I'm in my early 20s and…read moremy mom wanted me to go here to be seen for my endometriosis. So I've been a patient here for a little over a year and a half now. It is almost impossible for me to request a refill (for my endometriosis prescription)over the phone. Nobody knows what they're doing. I call their number and the receptionists sound like they don't know what to do with this information. Each time, they are very rude to me. I get told "I'm gonna give you to a nurse" and then I'm bounced around from different nurses not knowing what to do for my refill. This happens every month, since my doctor there puts a request for refill on each prescription, so I have to reach out to them. Sometimes, I'm told "oh I'll send this to a nurse and they'll call you back"... and days will pass by, nobody calls me and no refills were sent through. But today was the last straw, I saw my GP for an issue and she said I needed to see my gyno right away as it was growing to be a serious issue. So I called, and I explained my situation, asking if I could schedule the earliest appointment they had. I get rudely spoken to over the phone by the receptionist who claimed "well I see you have a check up in April, that's probably when they'll see you. But I'll send this to a nurse. They'll call you back". And then hung up on me. So I already know the chances of someone calling me back are slim to none. It is March 24th. My appointment is for April 28th. That is over a month away. Now, I understand if that is the soonest they could see me. But this isn't a routine check up. It's a concerning issue, and to be rudely spoken to for no reason, and told that someone will call me back and just hung up on, that is so unprofessional. I'm upset because I have an issue that is concerning me and I just would like to be treated with empathy. I'm upset because no matter who I seem to talk to, I get rudely spoken to, and talked down to. I'm upset due to the lack for unprofessionalism that seems to be everywhere in this doctors office. I do not recommend this place.