I would give this location big fat zero stars, if it would allow me!! Hostess and manager is rude !!! People crowded at the front door to where nobody could walk in !! When I asked if there was hostess working, he gave me a big attitude and said there would be a 15-20 minute wait at that time several groups of people walked out !!! But yet I looked into the dinning room there was nothing but empty tables !!! Then he went and got the manager and she came out with an attitude, Kim started seating people!!! Hostess should be greeting customers with welcoming smile !! read more

Food was delicious. The wings were on point. Food took a little long to arrive to the table and even longer to have our server bring us our check. Alex was a very nice guy however the service is extremely slow. There was a lot empty tables so I don't understand why they took forever. I want to give this place a try again maybe my score will be 5 stars read more

Buffalo Wild Wings - Chicken Wings Near Me - Concord, North Carolina

Don't order DoorDash from this restaurant in Concord... my entire order was messed up except for the Mac & Chz's so I call the manager & she tells me that when customers want an extra sauce or custom orders we need to call them to tell them. What is the freaking point of having an instruction box under EACH item if you can't see them?? Sooo instead of making it right she continues to make excuses. I'm pissed, still hungry & I want my money back. $50 is a lot of money to have to deal with all this. They need to train Mrs. Kim some customer service skills. I didn't even get to the part about the being wrong too ‍~~~~ why don't y'all put a *special note* on your Covid 19 message if you know your app is messed up & Kim clearly stated other customers have had the same problem. Wow read more

It's very sad because the food is pretty good. The challenge is outside of a couple of people the service is worst than DMV. It's almost like they are inconvenienced that you came in. Not an exaggeration. Our last straw after many times of just "ignoring" was take out last night. The young man (tall skinny) wearing a mask was very unfriendly. Perhaps it was us? Nope. Was equally rude to another guest. The excuse is "we can't get people to come to work" the reality is it's the leadership allowing it. Chick fil La in the same parking lot has great service and they hire even younger kids. Not sure how they stay in biz. read more

Love the food there. Unfortunately they seem short staffed but they still manage to get food out and orders in, in a decent and reasonable matter. read more

There really should be a rating below one star. Wait 45 minutes for drinks, another 30 minutes for appetizers to be served, 30 minutes later we had to find our server to order or entrees. 30 minutes after that our entrees arrived. The guacamole was without flavor. Very, very bland! The chips were burnt and had to be sent back. Couple that with a waitress who had a visibly nasty disposition and a kitchen which could not get our entree orders right made this a horrible experience. read more

I ordered and specified the wings be wet. I went to pick up my wings and I should have looked before I left because these wings are dryer than bread. Imma eat them though because I'm hungry but that is horrible customer service read more

Ordered 10 boneless wings for takeout. I received 5 boneless and 5 traditional. I ordered a side of fries and didn't receive them. Not the first time I've been disappointed. I won't be going back. read more

I was calling for 30 minutes an nobody answer the phone, so I went out there at 8:50pm an try to place my order an they said they wasn't taking anymore orders because they was to busy, but the restaurant was no where near pack. As a cook myself, I been in busy kitchens before an never in my life have I turn a customer around no matter how busy we are. I will never go back to this Buffalo Wild Wings read more

The worst customer service I have ever had, the chick with a scarred up face and short grey hair, her name starts with an l I believe, took forever to get us our food to the point where the sauce from the chicken soaked into the chicken, nachos were soggy fries were hard, cheese was hard asf. Nothing was warm besides the 2/4 piping hot mozzarella sticks and she got me a drink after all of my food was finished and my drink was all the way gone.... She was gone for like 30-40 mins nowhere to be found type shi. Then I called the store over 5 times to tell the manager and they didn't pick up. If there were 0 stars you definitely would get it. I would never allow a worker of mine to be that irresponsible and treat people so shitty. read more

This place doesn't always impress me. One thing I liked about them is the traditional wing special that had on Tuesdays each week. I haven't been in some time but when I went back this past Tuesday, I realized they no longer had that special! I thought this was a long standing deal that was offered and, really the reason I even went. I came to find out that they no longer offer it and was forced to order boneless wings if I wanted any kind of deal for the night. I will say their Teriyaki wing sauce is one of my favorites and I did order that with my boneless wings making them a little more bearable. I think they price their craft beers at a considerably higher rate than most places. My friend ordered a craft IPA and paid $6.25. You can find a QUALITY craft IPA for about $6 or less elsewhere. Overall my experience wasn't all to great but I knew what I was walking into when I chose this establishment. read more

Went in with a group of friends around 11pm, there was only a few people in there but yet the restaurant was trashed with no bussing or cleaning being done. We were there a little over 1.5 hours and the tables out on the patio were never cleaned up at all. Our waitress would only come on check on us once in a blue moon, I had to hunt her down to find her to let her know we needed the check. The restaurant was dead there's no excuse for dirty tables and filth. The food was meh, boneless wings didn't have enough sauce and and a little dry. Had to return my beer because of the strange flavor it had. Not clean and poor customer service, I won't be back. Clearly the standards have fallen way low in this place, with plenty of other food choice to choose from nearby, BWW won't be receiving anymore money from me. read more

Not only did our waitress autumn tell us about the yummy 8.49 deal for 16 wings, but we also had great service from watching our drinks to suggesting great food. Defiantly recommend! read more

Buffalo Wild Wings - Chicken Wings Near Me - Concord, North Carolina

said it was only 20-30 mins, lied and we waited an hour. said due to lack of workers in kitchen, saw multiple people who had been sitting waiting for food for 40+ mins. can't manage time or be upfront read more

This is the coldest bat I have ever been in. Management doesn't give damn. I the winter it's warmer outside. Great bartenders , but damn.

I have given them so many chances. This is not a COVID thing. This is a Buffalo Wild Wings issue. The staff never know their tap list. My husband often has to go to the bar to figure out for himself. Anytime I get a takeout order, I always check it because it's ALWAYS wrong. We needed silverware the other day for our take out and they had none. Silly me, I decided to try delivery today and of course order is missing components. Also, the special instructions box is 18 characters, so you can't actually type anything, but don't worry, they don't read it anyway. I'm sure there is more, but I'm just over it. The food is fine, which is why I have kept giving them chances. As long as you are willing to wait on slow service and figure out your own drinks or meticulously check your takeout order before leaving the building , then I guess it's not the worst place I've ever eaten. read more

Service is good in the bar but the A/C has been out for weeks. Multimillion dollar company should be able to get that fixed

So when asked by their survey what can they improve, EVERYTHING. Having a host at the entrance to greet people instead of letting them wait for 5 minutes, cleaning tables instead of leaving them dirty for over a hour or so for you to be able to sit incoming people, serving skills which include not only checking on your tables but refilling drinks and making sure their food comes out hot and in a timely manner, management because telling a dine in guest that you got backed up on to go orders is not an acceptable answer when they've waited 45 minutes for cold, actually FREEZING, food. Our bartender/server stopped by 4 times in the hour plus we were here. Once to greet us and take our appetizer order, when she came back with our drinks, when we asked after 30 minutes to check on our appetizer, and at 45 minutes with our appetizer and entrees that were freezing, and never came back again, not even with a check. Had to go find a host to ask to speak to a manager who has absolutely ZERO skills on turning a negative situation into a positive. I as a fellow food service manager understand the dire need for employees at the moment but you NEVER make that your excuse. You NEVER tell a person in your restaurant that a to go order is priority over them. You NEVER tell them excuse after excuse when service is horrendous, and food is anything and everything but okay. It's a damn shame for this general manager because he clearly has no clue how terrible his staff and fellow management team clearly are and handle situations when he is not there. I warn you, if you want hot good food with great service, pick ANYWHERE but here. read more

We typically enjoy BWW but lunch today was disappointing. The wings were over cooked, and barely warm. The fries were cold and not fresh. In addition we had to wait 25 minutes for the food to be delivered to our table. The place was far from being busy so for wings this is unacceptable. We should have sent the food back but not sure the outcome would have been different. Our server, Brie, was the highlight of our visit. She was warm, courteous and very professional. The place is way too noisy and no reason for the background music to be so loud. Impossible to carry on a conversation. Not sure we will be back anytime soon. read more

I have to give kudos to either new cooks or management. My food usually takes about 40 minutes or more to come out.today has been a complete 360.my appetizer came out in 5min.entree under 10minutes. I highly recommend anyone to come and enjoy some breathtaking wings . read more

The absolute worst wings I have ever received! They were extremely dry and overcooked. Also, I ordered hot and jalapeño and I didn't even receive the correct flavor.It was like dust. Not only that, I did an online order, and it took an hour to make! Total waste of money, I will never go back again. read more

I use to come to this location quite often. My visits have declined continuously due to lack of service. This place is not even busy right now 11:33 12/12 and we have no been waited on. read more

Kaitlyn and Ashley were the single best people there. I honestly wouldn't know what to do without their unending assistance. I wouldn't ever come here if it wasn't for their smiling faces. Honestly love this place because of them. read more

This place is just as great as our local one in Knightdale. Amy was just the best bartender on July 7th for the UFC Miocic VS. Cormier fight. She did a fantastic job. The local people there were very nice to chat with also. All around fun atmosphere. Very clean and presentable. We did not have any issues at all with our visit. We will be back again the next time we visit the concord area. read more

If I could give 0 stars I would. Horrrible service and horrible food our wings were slimy and we had to take them home and finish cooking them that's unacceptable. Server was horrible name Mikelle no emotion and would leave before we could ask for anything else. Also ordered a strawberry lemonade and got a Mountain Dew how does that happen. Won't be returning. read more

Not the best Not worth the money at all the wings were Horrible my brothers fries were cold my fiancé wrapped Horrible our food tonight was not good st all read more

Ok, so we were in the mood for wings, so where do we go to get wings? Buffalo Wild Wings!!!!! But they won't last long in your system.... Within an hours we were "expressing ourselves" to the toilets at the nearest place. The food was tasty going down but can't say the same while exiting..... Sorry to be graphic but we have to let you all know!!!! Ok Since my last writing this 49 min ago, I have been back to visit my "thrown" three times..... Folks I am saying this honestly..... NOT GOOD! read more

I love their traditional wings they are the best ever if you live wings go here for the best wings their prices maybe a little expensive but it's worth it read more

Beer was cold so they get one star. The wings on the other hand tasted like they were left overs from lunch. The sauce was warm but the chicken wing inside was not much more than room temp. I think they had been sitting in some kind of warmer or under a heat lamp. Fries were on the cool side. Food was definitely not fresh made. This is the second time I've had this experience. I'm done with this place. Don't waste your time with this place. read more

I don't recommend coming to this location because 1. They stop seating at 10:30pm even though they close at 12am 2. You can can only order takeout since they stop seating and the food is rushed and nasty 3. The cashier working July 8th around this time did not know what she was doing and also all they play is hockey and cornball on the bar TV's...just go to the Northlake Location because they would never read more

First time here, got there at 9pm and had no server for about 20 minutes. Came here since I was craving wings, but seriously service was just horrible ! So slow and there were other people that were there before us didn't get their food or drink orders yet! But as i was saying, took about 20 minutes before we were even acknowledged to get our drink orders and then the food took forever to come out. I will say the food was pretty good ! Just the service was pretty bad ... read more

Made the mistake of going during the Final Four, so perhaps in another place and time I would give higher rating. Not sure if it will ever happen. So the bar area is first come/first served for high top tables. However, it was without any rules. Two tables for six were being used by parties of two while we were at a tiny table where our food did not easily fit for the four of us. And we were not eating like teenagers--each had an entree and we shared an appetizer. The waitress was spot on with her description of one wing sauce we inquired about, but otherwise, really missed everything else. Asked if we wanted bleu/ranch/both with wings. The clear answer from everyone who wanted sauce was ranch only. We got 50/50. Asked if everyone wanted celery/carrots. Resounding YES. Two of us got them, two of us did not. Gave one diner an order and said it was Salt and Vinegar wings. I clarified that she had ordered Lemon Pepper. She responded that they looked the same and was sure they were the right flavor. Why not just say the right flavor...and FTR, no one got the salt and vinegar at our table so it wasn't a mix up of the order of seating vs. what she'd written down. We waited a REALLY long time, like check my watch and figure out at what point I say something amount of time. Now I do recognize that with many people there things can be slower, but no apology and no recognition of the delay. How hard is it to just say 'I am sorry for the delay'? read more

I came here with my brother to grab some wings to go. It was half-time of the 49ers-Saints playoff game and the place was busting at the seams. We got our order in and had to wait awhile, so I'd recommend calling ahead if there is some big game going on. Love the newly added soft pretzels to the menu. It goes well with the wings and should put you into a good food coma, which was fine because the Pats-Broncos game pretty much had me down for the count anyway. Add online ordering and this place will be the go to place when I'm visiting my brother again. read more

Seated at a dirty table. Stood there for 6 minutes as staff walked by multiple times and said nothing.. finally sat down at the dirty table and someone came and cleaned it off.. asked what beers they had local and she said didn't know, had to walk to the bar to look at there beer as everyone else sat at the table and the waitress stood at the table waiting.. took FOREVER to get our tables drinks. Ordered food, a different waitress dropped it off. Everyone ordered wings and as she started naming them and placing them on the table with a terrible attitude, stopped telling us what they were, when we asked which wings they were she very rudely said I don't know and threw them on the table and walked off.. it was a DISASTER. I will not return, this is my 3rd time trying and it is always bad. Food was great, customer service is absolutely terrible. read more

Went in here on a Saturday night and I completely understand it was busy! But when a restaurant says that they can't seat people because their kitchen is backed up that's a problem! The kitchen was backed up and there was a ton of open tables in the restaurant.... get your kitchen staff together if it's that big of an issue then maybe you should fire people and get a new kitchen staff that knows how to keep up with the pace of the restaurant on a Saturday night. Well not be coming back at least not by choice! read more

If I could give this restaurant 0 stars I would. Last night we came out to eat. RIght before to be seated after our 25 to 30 minute wait, we were informed by staff that managers stated they just received an online order of 500 wings and would not seat any guests until that was done. After more waiting a couple came out to tell us that we may never get service because the one server they had had been working since 9am and left. The cooks in the back shift was over too so they were leaving as well. So only 2 managers were cooking the food in the back. Now this whole time they were still taking online and call in orders but was not seating anybody that came to the restaurant. We ended up leaving and got much better service at East Coast Wings. Do NOT recommend this place if they cannot even have enough coverage for a dinner time service. read more

Terrible customer service. We were sat and nobody greeted us. We flagged someone to see who our waiter would be she said "I don't know I have to check" and never checked back in with us. Everyone walked past us including the manager and not a server to greet our table. We them stopped the host that seated us and he apologized and never came back as well We walked out. Never going back to this location again read more

After they screwed up my order last Sunday, and told me that I would have to stand in a long line outside, I told them to give me my money back. Now I find out that it's going to take another 7-10 business days for me to get my money back! Wow!! They should DEFINITELY not be in business!! It didn't take them any time to get my money, but I have to wait this long to have it refunded back to me? They're not even deserving of this one star !!!!! They SUUUUCCCCCKKKK!!!!!! read more

BUFFALO WILD WINGS SUUUUUUCCCCCCKKKKK!!!!! I entered and order for in around 4:30pm. I had paid for it on the website and it was for to pick up at 6:00pm. When I arrive at the restaurant, I see a line, 15-deep, outside of the building. I called them and informed them that I had entered my order over an hour ago, and asked if I still had to stand in the line. The lady on the phone stated that I would unfortunately have to. I explained to her that I had entered my order earlier today and paid for it on their website, but she stated that it did not matter. I told her that I wanted my order cancelled and to refund my money back on my credit card. I could understand if I was warned on the website that it would take some time for orders to be prepared if ordering on their website, but didn't receive an warning that they would be overwhelmed with orders AT ALL!!! They have extremely poor service!! I still have yet to be refunded the money I paid for that order and will be calling corporate first thing tomorrow!!!! THIS IS SAD!!!! read more

The absolute worst customer service ever!! Every time I come I have to wait extra for a takeout order that was placed way ahead of time. I just left there after I placed an online order and still had to wait for my order for 20 extra minutes. The phone was ringing and an employee did not answer while he just played on the register. The lack of disregard for customers is horrible. I basically had to force my way to the register and ask for my order. The cashier didn't even asked if I could be helped. I do not recommend anyone to go if they want to be served properly read more