Decided to try and give them 1 more chance to do right by their customers, but to no avail!! We waited the required wait time which was 30-45 minutes to be be called in to be seated. (Holiday time. So we understood the wait time) Got in and sat down, waited, waited, waited, finally got asked if we have gotten our drink order, we say no, and was told, they would get a server for us.... Waited, waited, waited, and still nobody.. Waited for 20 minutes!! We left! 1720 Burger Bar, walk in, seated and order taken within 10 minutes and have more people here!! WILL NEVER GO BACK TO BWW in Florence ever agin!! Only giving the 1 star because I couldn't post a review without that!! read more

very lazy and sorry service all table was packed with dirty dishes and no one wanted to clean them , they were not busy 4 customer. our servicer even took a seat at a table with friends for over 10 mins !! nasty floor read more

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We sat at the bar, the service was wonderful and so was the food! Definitely will be back! read more

slow as hell and took them 30 minutes to get me a diet pepsi and then the waiter told me "drinks with alcohol in them need to be made". thanks for telling me? awful service read more

I went last night with my Kids, and my nieces. They didn't seat us in a timely manner. So I went to ask another person what was going on, she was very rude with her response. The attitude and service is terrible. Will never go there again, this was my first time ever going there. read more

Run, do whatever you can to not waste your time. I came for takeout when they weren't busy, and after half hour of waiting for 10 wings got a refund. The 1 star is for the woman that helped me because she was professional and nice. The guy who got there before me I left waiting for his food! read more

They sat us right away and told us there was a 15 minute wait because the kitchen was backed up. We waited 40 minutes no one even acknowledged us. We talked to the hostess she was nice but couldn't get someone to even bring us a beverage. There were 6 empty tables in our section and there were 4 wait staff. read more

Food was good. our server Alex was really nice and patient with our kids. However if I could of walked out when we arrived without a riot from my kids I would've. Trash all over the floor napkins food in the walk ways as well, trash under our table before we were seated. The bathroom was a bio hazard. None of the staff were properly wearing masks. I was grateful Our server did put his mask up when he was taken our order and such. I do understand that almost everyone is short staffed right now, but the amount of trash no one bother to clean up was overwhelming. read more

This was the worse dining experience of my life. It begin when the waitress told me the drink menu was only digital. Which was frustrating since my phone was dead. I ordered a mojito. It was the worse mojito I have ever had and I returned it basically untouched. I order my appetizers, entrees and to go items all together with the expectation that my to go order would be ready and available when I completed my dine in meal. This was not the case and when I was ready for my to go order, one of the items was short due to the restaurant being sold out. The cheesecake was sold out I order three and not two. I ordered two with caramel sauce and one with out. The two that were available both came without caramel sauce and additionally were served looking as if someone had placed two thumbprints in them. Too boot when I received the check the returned mojito was still on my check and the young lady had already slid my card. The icing on the cake is while I waited for the waitress to bring me the check a nice size ROACH was crawling behind the head of my mother and daughter on the bench where they sat. I spend a great deal of money and was and am very dissatisfied with occurrence and the service received during and after the dining experience. read more

Buffalo Wild Wings - Chicken Wings Near Me - Florence, South Carolina

Placed a to go order that was suppose to be ready at 7:40pm. Showed up on time, didn't have a single worker come to the to go counter until 8:00pm. They stated they would go see if my food was ready, had no update after that. They finally came back at 8:20pm with my food. I had gone to the car to check it, just to find out they had messed it up. I went back in and told them what they had forgotten and they tried to claim didn't mess up. Waited with several other customers in the same situation. Very unprofessional workers at the to go counter not keep customers informed on long waits. read more

My husband and I was seated at 4:28pm ordered and sat for 1.5 hours waiting on food. Literally 4 other groups came in and was served. Even one ate and left and a nee couple sat at the same table and was serviced. Spoke with a manager who was suppose to get food out and waited another 35 mins. No one came to say what happened or anything. So we ended up having to leave hungry and eat drive through on the way back home to NC. Extremely horrible service. Would never come back. read more

we're waiting for a hour, and then never got our food because it was going to take another hour

Service was great. Never had to ask for a refill. However getting the food took a little longer than expected. read more

Buffalo Wild Wings - Chicken Wings Near Me - Florence, South Carolina

Awful place. I wonder if they don't serve who the want to now. Went on Thursday, sat near the bar. There were literally 10 people in the restaurant. I ordered boneless wings to go. After a 45 minute wait (they had probably 14 staff members), I asked about my order. 20 minutes later, I ask again. Still nothing. So I start asking how much longer it's going to be? They suddenly produced my order!! They were hard as rocks. My dog wouldn't eat them. I threw them away. Now today, my buddy wanted to go and see if it was just a one time deal. They were out of both items I attempted to order as well as the item he ordered (kinda odd since they served the same thing to the gentleman beside us half an hour earlier). He said "lesson learned". Now I know why I quit going here when it got bought out. Never again. I would honestly advise anyone reading this to avoid this location like the plague. read more

This is the worst place to go just a heads up, service sucks people get seated before you when you been waiting and they just walked in. Takes forever to get your food. It's not just a one time thing it's every time you come. Needs some serious changes. read more

Food is almost always cold when it gets the table or its too hard from sitting in the window to eat. The place was filthy and i couldn't find a trash can anywhere. They have roaches and the dining area smells like mildew. I wouldn't eat here if it was the last place in town. read more

waited 30 minutes inside for a pickup order that was supposed to be ready by 8:10, It's not even a 2 minute ride home and i open them and they are all cold as could be. read more

This is the worst experience ever at this establishment. Fist of all they didn't have any burger buns so I couldn't get a burger. For two I order nachos with just chili and cheese and I got it with sour cream and jalapeños so I sent it back. Then I get some nachos with barely any cheese, this was the last straw so I just left highly disappointed! read more

Buffalo Wild Wings - a tray of nachos - Chicken Wings Near Me - Florence, South Carolina

My husband and I relocate to the area from the west coat and stopped in this Saturday afternoon for a bit to each. The young lady at the door was pleasant enough seated us in a booth. Our waitress (name starts with C) came over after a bit and asked for our drinks and seemed to be flabbergasted at the audacity of my husband asking for non-sweet tea. None the less she took our drink orders and came back with the wrong drinks. This is where I started to pay attention to how she interacted with us and the surrounding tables. I noticed she was far more pleasant and engaging with their tables than ours. She couldn't even be bothered to stand at our table and take our orders, it was like she was breezing by. Our cups went empty a lot which was terrible because maybe she was just busy but I felt like she treated us as an afterthought. Anytime we asked for anything whether it was a fork, a refill, a box to go... it was as she was walking by and never her at our table. I will always leave a great tip, usually between 20%-100% of my bill depending on service but maybe she assumed by looking at this mixed race couple that they don't tip well. However I will also leave you peanuts for terrible service. The food was good thanks to the cook/ manager but the service is trash. I wouldn't go back or recommend this place if she's the waitress again. read more

I get it ...Covid, but they said 25 minutes,so I waited outside for 20 then came in and paid. I expected to wait another 15 or 20 mins. 5 times the cashier asked my name and even brought me order slips with other peoples names on it asking if it was my order. After 1 hour, I was told my wings were almost ready. They had my order bc I paid but they never made my food. Sadly, my potato wedges were so crispy most of them were more like potato chips and my wings were nearly raw. Could only eat 2. This is 3 times in a row, so it's time to call you out. Don't put out bad food. It looked bad as soon as I opened the box so obviously the person who packaged it saw it too. Do better. I'm done giving this location another chance. read more

Service was slow and inattentive. Bartender was preoccupied by other service staff and gossiping. Will not return.

We went about a year ago and had pretty poor service. It was about halfway between slow and busy. We were craving wings last night and decided to give it another go. Took 10 minutes to get seated even though we were at the front of the line and only 4 tables in the entire restaurant were occupied. The waitress took our drink orders and brought the kids sodas quickly. After walking past us and looking at us at least 8 times she still did not bring me or my wife the beers we ordered. We got our food before our drinks! And had to ask a second time! Then while we were sitting there with our children (both under ten) another waitress spilled ranch on the floor and proceeded to say F***, and S***, loudly in front of our kids several times. The sad part about this whole thing is the food was absolutely amazing. If the service was even half as good as the food we would come back frequently! At this point, fire everyone but the kitchen staff and start over. Owner included. We will NEVER, be back read more

Waited over 20 minutes just for someone to come to the table and greet us and then another hour just to get an appetizer (plain chips and salsa) and that was after we complained. Servers seemed to be working hard running back and forth but incredibly short staffed, as we were finally told after inquiring. Many guests complaining over the long wait time, some left before getting their food. One customer actually said "good luck" to us as he was leaving with his family referring to when we may be served our food. We were ready to leave with no food being served, at the almost 2 hour mark, when our food was finally served. Finale! They ran out of ketchup, had no silverware at the table, never asked for drink refills, and the hamburger was cold. Just an overall poor experience. read more

The service here is okay, food is the same as every other BWW out there. Not the greatest, but I've been to worse!

Came in alone at 7:30 on a Friday night, sat at the bar. Place was 30% capacity. No waitress or bar staff anywhere until 7:45. Ordered a beer, got that beer at 7:55. Order wings, got that order at 8:30. If you are short staffed or can't deliver service, just close down and don't waste patrons time! read more

I really have to start eating in another town. I live in Florence and I keep hoping I will find a place that will make me feel good about giving them my money. This place would not meet that requirement. Two people ... $70 ... what a waste. For a chain that must spend $Millions on flat screens, I wish they would invest a little of that in training their staff in the front and back of the house. Issue #1: You work in the service industry so you really need to learn what service is. I'm your customer. Sadly, when I'm there, I can't get my own food. I have to depend upon your surly, lazy, dirty staff. At $7 a beer, I don't expect to have an empty glass while I look around for my server. Issue #2: Check back with me after you drop lukewarm food that has been under a heat lamp for half an hour on my table. I may want to send it back for a do-over. If you come back to the table within the first 20 minutes, I may actually have a decent attitude. Issue #3: Show the people in the back of the house those pretty pictures on your menu. I would like for my food to have a vague similarity to that stuff. It sure LOOKS good. Finally: Florence may be a small market with low expectations but some of us just expect and demand better. When you get things as simple as fries wrong and when the temp on a burger is off by miles (I'm not a fan of very rare beef) people are not likely to be happy. For the $70 I spent here, I could have bought a week's worth of groceries. Next time i will. read more

Traveling back from FL 9 1/2 hours Florence was our overnight stop. We were craving wings & BW3's was a great choice. We had a phenomenal waiter (Marcus (I think)originally from Winchester,VA). So energetic, engaging & efficient. We had conversations about WW2 which prompted us to write down The Spy Museum, Air & Space Museum and several titles of books I've read about the subject including The Alice Network & Izzy's Fire. Wings were great, conversation really relaxed us for 6 more hours of drive tomorrow. read more

We made a pit stop to grab some food. It is your typical BWW but less crowded. The angry orchard sauce is delicious. Honey BBQ is classic favorite. I would rate the food 3 out of 5 because they were very light on the sauce and carrots were not fresh, in fact they were soggy so we left those behind. The saving grace of our meal was our awesome waitress Ti, she was so personable, knew the menu well and accommodated us when we wanted to try the angry orchard sauce. She also came by frequently and even gave us our drinks in to go cups since we commented we had a long ride home. Thanks Ti! Come in for a quick bite and be sure to ask for Ti! read more

This is the second time I have come in a few months where they are out of sauces for their wings!! Really a wing restaurant runs out or their sauce?? Disappointed. They have at least improves their service a little bit. read more

I love going there to eat. I mainly order the juicy steak burger. I've never tried their wings. The chicken tenders are good. The loaded nachos are delicious. Service had always been great. I definitely recommend this place. read more

Buffalo Wild Wings - Chicken Wings Near Me - Florence, South Carolina

This is a five star review because of the amazing service! The food is what you expect at a wings place- solid, good, and open late night to save you from fast food. It was good! Malcolm was our server and he was so attentive and had a great smile. I made a mental note of his name so that I could give him a shout out. Great experience! read more

It's a pretty standard Buffalo Wild Wings. The inside is spacious and the walls are practically lined with TVs. Service is generally quick and friendly and the food is fresh. Their pretzels are delicious though overly salted (but it was easy enough to scrape the salt pieces off). read more

Second verse, same as the first! We took Mom and Dad with us this time. We played Buzztime Trivia together. We tried several more wing flavors...I liked the Thai Curry, Mom loved the Asian Zing, Hubs and Dad went to town on the Parmesan Garlic and Teriyaki. Jammin' Jalepeno was really good too! The manager came by to check on our table...this is twice in two visits...so many places have forgotten the importance of this simple but effective element of customer service! Our server was excellent! I really like this place so far. I hope they keep it up!!!! Happy hour is 4-8 :-) read more

Given the limited choices in the area, this isn't horrible. If you are willing to wait a while to stop, that's a better option. The good: The food is consistent which is unusual for Florence. There are lots of tvs showing various sports and trivia for the non-sports nuts. Lots of food options to suit a variety of tastes and a large bar that's open late. The bad: the service is hit or miss. Occasionally a server will be fantastic, but usually they are inattentive at best. The odds are against your entire order being correct when it first comes to the table. The tvs are insanely loud even in dining room. We come regularly because of the wings, but I find myself looking for alternatives more often than not. read more

Earlier in the year I ate at a Buffalo Wild Wings in Tacoma, WA, and should have learned my lesson. A few weeks ago I tried this Buffalo Wild Wings location because my children wanted to try the food. It was awful. I tried it again last night to watch the Sunday night NFL game and World Series, and I still feel the same about this chain. If not for the great selection of beer and friendly bartender, I wold have given the restaurant "No Stars." After waiting a long time for food, I had to remind the bartender about my order. It was quiet in the restaurant, so I was surprised about the time it was taking to prepare my meal. Within a few minutes, the food came out piping hot because it was probably prepared after the bartender's reminder. Was the food worth the wait? No! The crunchy chicken sliders were dry and came with no sauce. I asked for some sweet BBQ sauce, and was handed a little portion control container. This will certainly be my absolutely last visit to a Buffalo Wild Wings. read more

Two and a half hours to get some wings. First beer order took about thirty minutes to show up. Water took another 10-15 minutes. The food finally came out and one person in our party never received her food. I never received a refill of water nor was offered another beer. It's kind of hard to eat hot wings like that. The staff was pretty clueless and the manager did not step in to help. I've got news for management. On Sunday at 1 PM you need to staff a sports bar/wing joint with more waiters, bartenders, and kitchen staff than what you've got. A terrible experience. read more

How can you be a wings place and be out of traditional wings? Not only that the boneless wings were cold and one of the entrees one of the members of our group was never even brought to our table. We should have walked right out the door when the hostess said her job was a waste of time and said we should just sit wherever. An absolute terrible restaurant do not waste your time. read more

This is one of the better Wild Wings I've been too. I like the huge, wide-open floor plan. There are TVs everywhere, so it's hard to miss the action when you come to watch The Game. Pretty typical chain sports bar menu, although they do have good beer specials on game day. The service here was on point even though they were very busy. Eat and drink here with confidence. read more

I waited an hour and fifteen minutes before even being seated! Got in here and the hostess (bra-less by the way) is having a full blown conversation. I get seated and wait another fifteen minutes and our order still hasn't been taken. Not even for a drink!!! We got here before 10pm. The place closes at 12 and now we are being rushed! I am beyond pissed and will be asking to speak to corporate! read more

Well before heading to this place I checked out the rating and was terrified but I actually liked it. I agree that the wait time here is too long. I got my order after an hour wait. Well my potato wedges were disgusting they looked like they were infested so I asked my server BJ who is a nice guy if he can change it. He was so awesome got me fresh and new wedges. Well the wings tasted good. I like hot and spicy so I got Thai curry and Caribbean jerk. I would go back for this place again. read more