Previous visits have been terrible. I haven't been, in awhile. I wish I had stayed away, even longer. We had a party of 4. Only one meal was correct. The rest of us had missing food or it was made incorrectly. BWW has never been a top choice and it'll never be. If you want a beer and watch a game... You're good to go! I'm sure they can't mess that up. So... If you're visiting our lovely city... STAY AWAY, FROM HERE! You have many other great choices! read more

Three of the last four times here have been horrible. Tonight there was almost a fight in the kitchen and the profanity coming out of there had people actually getting up and walking out. Also they were out of traditional wings again. There is no decent management here. Do not go there. The bathrooms were flooded and no toilet paper to be found in the female bathrooms. This place is an embarrassment to the great city of Florence, SC..Do not go here read more

Why do I keep going back ??! My husband loves hot wings and there's really no other place to get good wings near us. The food here is good and has never been a complaint. The service on the other hand is the worst!! We had not been back in a long time and decided we'd get wings on Tuesday. We were seated upon arrival around 6:00 pm. Looking around it wasn't busy at all, lots of empty tables. We didn't need to look over the menu, we knew what we wanted. We sat for about 15 min and watched a waiter stand, laughing and talking with two customers. Finally the young lady that seated us came and took our order. After a good 45 min to an hour we got our food. Part of our order was wrong but we ate it, no one ever came back to the table to check on us. Finally my husband flagged someone down to bring the bill and explain the the order was incorrect. A man comes by our table to explain that the item I ordered was no longer on the menu and most of the waitresses probably didn't know that... We got our bill, put it on the side of the table......I'm still watching the same waiter with what appears to be his only customers still propped up laughing and talking. My husband got up and asked someone to take our payment so we could leave. Don't go here unless you have all night to sit and watch a tv. The service has ALWAYS been bad. Never again for me. read more

Worst restaurant experience in a long time. Half the tables due to half capacity rules and we still spent 1.5 hrs waiting on 10 wings and 5 tenders. The bad part was my wife got her burger 30 minutes in and my daughter was waiting hungry. Wings never arrived we paid and left. Won't go back read more

Ordered take out here. Awful customer service, and they gave us the wrong sauce. Place was dead on Wednesday night at 11:00pm, but order still took forever. Had to eventually walk out because two employees were ignoring our request for togo utensils. Could clearly see the waitress we asked standing around in the kitchen holding the utensils goofing off. Worst BWW ive been to. read more

My son and I went to this Florence location on a Sunday around noon. We walked into the front door to the stand where you wait to be seated. To the left you could see two employees at a station that I guess was for to go orders or something. Neither one of them acknowledged us. After standing there for about 5 mins a girl came in from outside (we saw her in the parking lot getting her hair and uniform on) and asked us if we wanted to sit at the bar. We said no so she grabbed a couple of menus and handed them to us and told us to sit wherever. For a Sunday at noon there were only three other groups of people in there when we got there and another couple sat at the same time that we did. I only saw one server. We sat for a good 10 minutes before the same girl asked us if anyone had waited on us. Of course the answer was no so we gave her our complete order (my son got a hamburger with fries and I order 6 boneless wings with fries). 20 mins or so pass and my son gets his burger and it is super greasy. He could not even eat it. 15 mins more go by and I still am without food. I went to the counter with the two girls (I never did see them do anything) and told them I was ready to leave and I didn't think we should have to pay. They got the server who said that my food was about ready and that they only had two cooks. I told her that this was the craziest restaurant I have ever been in. She went in the back and then came back and said that we did not have to pay. The booth seats are all torn and the tables were not clean. I do not recommend this place to anyone. They need a refresh of the restaurant and a manager that will get everyone working together. read more

Terrible service, below average food, and clueless staff (to include the meathead manager). Good luck to you if you make the poor choice to go here even after reading the reviews. BWW corporate needs to clean house (literally) at this location, as it can't get much worse. read more

Made a to-go order here. First, food took longer than the time that was given to me, which was 10 to 15 minutes. Second, I was given my order without utensils and had to ask multiple employees for them. The first employee that I asked ignored my request and made conversation with a customer waiting for his order. Overall, an unsatisfactory experience. read more

I'm so glad the bar is finally open so I can sit with my favorite bartender, Colleen. She puts a smile on everyone's faces and gets my order correct every time. Love that she knows so much behind that bar and still having to run the whole restaurant from dining room, patio, bar, and her bar rail. I rate her a 100000! If anyone's ever at BWW she's there Monday, Tuesday, Wednesday nights and Saturday mornings. read more

Probably the worst experience I've ever had at a restaurant. The hostess kept disappearing. We had to wait forever to be seated, when they weren't busy. it took 10 minutes just to get our drink orders bc the waiter was no where to be seen. we are currently still here and the restaurant is getting busier, we have yet to get our food, and the line is out the door bc the hostess is MISSING read more

Great wings as usual ! Lemon pepper wings are the best ! Great service and perfect location right off the highway during our drive

Why change everything? New menus have smaller selection. Big metal trays are pointless. The waitresses are struggling to keep up with the trash on the tables bc theres no more trash cans out on the floor. Now they have to run back and forth to the back with trash while trying to help their other customers. Even though the new stuff sucks and we want the old stuff back our waitress Vay was amazing. Very attentive and friendly. 2 stars to the place, 5 stars for Very. read more

Update to original review: BWW general manager and regional manager have really stepped up to make things right. Our family is definitely pleased with what they have done. read more

Went to eat at BWW on 3-3-19 and had a very bad experience. Since then I have filled out my survey on receipt and asked for a call back. After 3 or 4 days without a responses I got on the website and did another survey asking for a call back. Today is 3-12-19 and I have still haven't heard anything. Why even bother putting a survey on receipts and asking if you would like a call back if they aren't going to respond back!! read more

DO NOT WASTE YOUR TIME GOING HERE! Visiting on my way to FL, sat there for 15 minutes and no one ever came to wait on us!

A few weeks ago, we waited 1 hour for our wings! This week we waited 45 minutes!!!!! Insane they keep their wait time that long! And the manager didn't even say anything to us! Horrible!!!!!!! read more

Service was terrible. Cooking took forever and was cold and not done right. Tom the manager was a dick. He was very condescending and had an attitude. read more

My wife and I came here for a late night snack around midnight. The place was not super busy by any means. Waited for a booth to be cleaned then we were seated in a wet booth. Waited another while to get our drink order taken. Couldn't figure it out because there were alot of employees hanging out talking what not. Food was mediocre and the service less then that. Almost felt as we were bothering them by coming to eat there. I have noticed since we moved here from greenville area the customer service really seems to be lacking at least here in the Florence area. read more

Great boneless wings for FLO-town. Plus the bar is open late every day--a major plus!

Ok, this is your typical BWW. We come here once every other month or so. They wings are good, we get the Asian zing and also lemon pepper. Now for the service, it is not often that the service is very good, usually the waitresses are more interested in talking to each other or checking their phones than they are in taking care of their customers. Almost always run out of tea or have to ask for silverware for the salad. We go in knowing the service will not be good so the experience is not suprising. read more

Worst franchise in Florence!! No service, no fun and employees feel like they are entitled to a $9 dollar tip on a $21 dollar tab, by asking if I need the change back. I am still trying to figure out how I spent that much when I only saw the server twice. As I said, in the words of Bon Jovi "they give wings a bad name"!!!!! read more

I felt that this place could improve on greeting customers... I waited about 10 minutes for a waitress... Unacceptable for a traveler!!! read more

Was good when they first open, but now the service is terrible. The waitresses there hardly check on you. I could understand it maybe once, but it's happened the last few times I've been there. Last time I had to wait 30mins just to get a refill a little past noon with hardly any customers in there, then another 30 mins for the check. Only way I can get good service there is if I sit at the bar and I hardly drink. If you're looking for good food, great service and an enjoyable time, then this isn't the place for you. Just go to mellow mushroom, they're only a few yards down the road from this hellhole. read more

One of the worst Buffalo WIld WIngs. Wings did not come out looking the way I am used to them looking at all and did not taste good either. It looked as if they just took sauce and poured them over the wings. Very slow service and they were not busy at all. read more

It was "Okay" nothing to go up in arms about. I won't be going back to eat there, mostly because I thought the food wasn't good. But that's just me. read more

We went there for dinner as we often do. We always sit at the outside bar area. Tonight the floor area was so dirty with napkins, straws, food, etc that we had one beer and left. We watched 3 waitress walk by and look at floor along with one of the managers and nobody seems to care. It will be a bit before we decide we want to eat there again. We left and went to nearby restaurant and another customer that had been at BWW came in with the same complaints. He had left without eating too. We are so disappointed and hope this is not a new normal read more

Good prices for Thursday nights. The chili con queso dip was better than expected. Great atmosphere and beer prices

I have been here several times and it is average for a B-dubs. I have wings done perfectly and wings over done. This is probably the least busy B-dubs I've been to and I travel all over the country for my job. The wait staff always seems to have more personal things going on than customers. I always see waiters and servers playing on their phones. Over the past few months I've been going there, there is a horrible smell that comes from the bar area. I asked about it last time and was told its soda that has been spilled and for lack of better word rotting. This bad odor has been there for months. If they know it's old spilled soda then clean it up. There is plenty of staff standing there that could work on this. read more

I am here from out of town. My hotel is across the street. Saw they closed at midnight so got here around 10:30/10:45PM. With 48 minutes till closing and after my beer had been empty for several minutes instead of asking, "Would you like one more? Last call is in five minutes" the woman behind the bar says, "If you want another one you have to order it now" in a way as if my being here was bothering her. A couple at the end of the bar had beers that were still mostly full and she says to them, "If you all want another one you have to order it now. Last call is in a few minutes and then you can't get anything else." They each ordered one more and as she set them on the bar she says, "You have to drink those down so I don't get in trouble." I have never been to a restaurant or bar where last call is nearly one hour before close, let alone having a bartender tell two grown adults they have to chug their beer or they can't have their new ones they were forced to order or not be able to order anything else for the remainder of the evening. The bartender's attitude the entire evening was very off-putting and she clearly did not want to be at work and everyone at the bar was an inconvenience for her. If you decide to come here do not sit at the bar. Get a table. At least if it's a Thursday night. I worked in hospitality both at night clubs at Universal Studios City Walk in Orlando, FL and at restaurants bartending as well. This would not be acceptable by my management at any venue I tended bar at. Whoever the manager on staff is needs to have a talk about how to treat guests and maybe the service industry isn't the right place for this woman. Back of house may be the place for her. Very disappointed. BUT WAIT THERE IS MORE: Just when I thought it was bad and had hope the manager would see my review and talk to the bartender I see her (the manager) dancing down the isle that runs along the wall as other employees have already begun vacuuming and doing closing duties with 10 minutes left before closing. Not only was it ok with her closing duties like vacuuming had begun before close (which anyone who has worked in the service industry knows that's the passive aggressive way of saying "get out") she literally yells out to every employee on the floor, "Ok who's ready for music?!" They couldn't get us out of there fast enough. Never in my life have I been somewhere that makes money by serving customers not wanting customers to be there. The entire night we were all treated like we were a bother and large inconvenience for coming in. Since I have now lost faith in the manager from this evening I will be taking this to corporate because there is something seriously wrong here. Especially after reading other reviews it was clear this isn't the first time this has been the normal atmosphere. read more

Your typical B-W's, Service here is hit or miss. Sometimes we have a server that is spot on, other times our server disappears. Anyhow, the menu has more than wings, they have some great appetizers as well. read more

Good service by Daniele. Wings good. Chips needed further cooking. I just want my food in a plate.

I use to really like BWW. Recently they really seem to have gone downhill. This location was ok. I think it's pretty standard with average food and decent service. If you like BWW and know what to expect then it's right in the middle of the road. read more

I have never been to such an awful establishment, if there was an option for no stars I would do it. After ordering at 10:45 and not getting my take out food until 12. This is completely awful service was awful everyone sitting seemed like they were doing there job yet it takes an hour for a couple wings and some nachos. Anyways I recommend anyone stopping here for the night and wanting food to go anywhere but here. read more

I would have rather eaten a candy bar from a gas station than the salad I was served on a dirty plate, with very dirty silverware. I poked around to avoid the brown, soggy pieces of lettuce they so kindly added in. As a server myself I very much understand the industry and let most thinks go. I think they should consider some customer service training because it definitely was not a hiring requirement. read more

The food was standard Buffalo Wild Wings, so we enjoyed it. The service however was subpar. Our server took a while bringing us our waters, and we could see her standing at the server station with a water in one hand, and playing with her hair with the other. When we were ready for the check she was once again no where in sight so we asked someone to get her. 5 minutes later we saw her come over from the parking lot, don't know what she was doing out there (we were on the patio).... The food runner was awesome and got us silverware, and sauces and was much more personable than our server. read more

The bartender David was great!!! Although the manager came out at 1 minute before close at 11:59 and turned out the TVs. I highly doubt this is corporate policy. Please have a conversation and make it right for GUESTs that just ordered. Common courtesy coming from a veteran of the industry! read more

Terrible server and service. Will never come back again. Rude, disrespectful and unsanitary!!!!

Dear Sierra, You are quite possibly the worst server. I do believe the Chucky Cheese behind BDubs, would have been much more pleasant with screaming children. Came to watch a football game for which she denied me watching because she "couldn't change the channel her self". I also asked a few tables around to see if they were watching this particular TV in the corner for her to change, which they were not and guess what Sierra would not change the Television. I will not be returning to Buffalo Wild Wings in Florence, SC and probably won't make it back to this terrible unfriendly establishment ever again. Thank you for RUINING my football Sunday for me and my friends Sierra. read more

BWW has the best sauce for wings. All the food has been great. The scale of heat is pretty acurate for me. The boneless wings are cooked perfectly. The wedges of the wing chips come out well also. Have got some burned wing chips before, not too good. The service can be good, but sometimes you feel forgotten. There is a lot going on with the different games going on. Great place to come and catch up on sports while eating. read more

Worst service. I basically was accused of lying by the waitress when she brought my son the wrong flavor wings. She was extremely rude. Service was very slow even though there were very few customers. read more