Im not one to do a bad review bc life happens and people have off days and I get it, but this was awful. Why tell me it's going to take over an hour for my food to be prepared, but when I arrived to pick up my order it had been done in 19 minutes... which means it sat there on the rack for 45 minutes when I got there at the time I was told it would be ready. On top of that I ordered a side salad that was room temperature warm as well as lemon pepper dry rub that was just naked wings bc all of the seasoning ended up all over the bottom of the bag. Do better if you want to keep loyal customers read more

See all

Special occasion and I figured it was easier to cater the event, than try and get a group of teenagers to the restaurant. I preordered in hopes of avoiding any problems. The party wings were ready as planned, but part of my order was missing. Ugh! I couldn't very well go back. Check your take out orders. The wings were great and the guests throughly enjoyed them, even the following morning with waffles! I did return at a later time and let them know there had been a mix up. The manager on duty was very nice and apologetic. This was certainly appreciated. read more

See all

So this evening, my girlfriend and I wanted to have some food and watch the game, we started by waiting for a table. While we are waiting for a table we got drinks, the drinks were wrong and the waitress never came back. So I walked up to the bartenders to ask them to fix it, three bartenders for 10 minutes did not acknowledge me but they had no problem acknowledging their girlfriends that came by to say hello. When finally I was able to speak to One of the bartenders, she argued and told me they were correct, I explained they were not. Then our table became ready, we went to sit the bartender decided to chase me down at the table and slam the bill on the table, as I was not aware that we had to close out there. After that she called me a "FUCK FACE". Management stated they would handle it however I got the impression that they were not going to address it at all. It was quite sad. Who calls a customer that and expect it not to end up hear of social media?! read more

I have been hearing bad stories from others about this place and from reading yelp reviewers. I must admit that out of all the times I have been here my service has always been great, attentive, and food was good as it usually is. We have not yet had a bad experience here. So based on our current experience: 1) Food was good. Wings tasted as we expected them to. 2) They were busy that day but the food came out within an acceptable amount of time. 3) Waitress was attentive and friendly. Overall, we will return to this location. read more

I have been to many different Buffalo Wild Wings around the country. This has to be the worst one in I don't know how long. The fact that I'm actually writing a post goes to show how disappointed I am. The bartender from NY somewhere-not that anybody cares- was rude AF. I was made to feel like I was doing her a favor by being there and I was never given the opportunity to order food. I just wanted to chill and eat while watching the game. I'll pray for her read more

Went in for dinner as a family of five. Our server was great. Everything else was NOT great. I immediately had reservations when the vestibule was a mess. The floor mats were folded up on top of the benches, there was trash lying around and (no kidding) a random pair of shorts. Against my better judgement, we stayed. They brought out our five entrees in about three different shifts. One of the wraps was completely wrong and had to be remade. I ordered naked tenders and the server advised they had "messed up" (how do you mess up naked tenders???) and it would be ten more minutes (by now, I'm the only one without food). 20 minutes later, my food came out. They were hot but also WAY over salted. The brisket tacos were drowning in BBQ sauce. Our server was super apologetic and said the kitchen is really slow and when we asked what the manager thinks, she said the manager is never there. There were a number of servers and runners in our area and they all seemed to be trying, but the kitchen and management may need a reboot. Not for my sake, though...I won't be going back to this location. read more

For one, the service here is very unfriendly, and the takeout service is even worse. After ordering a simple meal of wings, along with some other goods, it arrived completely wrong, the fries were unseasoned, and the orders were completely incorrect. Service like this has happened to both me and friends, family etc. This happens more often than not, and it shows your stores true value towards your customers. Although I enjoy the food when it is good, it's very rare that i will get what I ask for, which is why I will not be ordering from here again read more

Today is Mother's Day, my mom must be avenged. They somehow managed to serve her seasoning as a side dish. Also the burrito's tortilla was stale, the fries were 100% reheated. There was a 45 minute wait time, and just to be a little fancy, they added a spontaneous take out fee and overcharged us for a fry. read more

Edit to Add: If you want to catch COVID - by all means eat here - no social distancing, tables are not spaced out Thanks for nothing. Was told there was a wait time of 10 minutes - 20 minutes go by and place starts to clear after the football game. Watched as they cleaned what would eventually be our booth and then waited and waited and waited another 20 minutes before they finally sat us at that very table. James the waiter came by and brought drinks and then....nothing. I watched as he served the same table three times- bringing one drink at a time to the same table then going to the next table and doing the same thing. Hey James buy a damn serving tray. It will save you taking 15 minutes going back and forth carrying one drink at a time from the bar. It took him literally 15 minutes to ring up an order for 2 people. When he went back to the same two tables for the third time - i lost it and my family and I walked out. My water was freaking great!!!! Save yourself a lot of time - go someplace else read more

They've completely remodeled this location, what an improvement. Everything is lightened up (yay!), and they've enclosed the patio. Service this time was pretty good, they weren't that busy, but sometimes that doesn't make much difference... compared to some of our recent experiences, this was great, therefore four stars. read more

We have eaten here before but did not have wings. Food wasn't memorable and we haven't returned in a few years. Last week we ordered wings for delivery and were totally disappointed. Wings were dry and tough. We ordered celery and didn't receive it. Yesterday we decided to try the wings, this time at the restaurant hoping they would be fresher Our server, Kylie, was excellent. She brought 4 samples of wing sauce. We decided on what we wanted and our order arrived soon after. The wings were inconsistent. Some were warm and some were cold, dry and flavorless. None were hot. It was evident they were not "cooked" to order. We didn't complain but I did ask if the wings are "pre-cooked" as they tasted over done. She explained how they were prepared and I wasn't surprised. We really wanted to like the wings. However, we won't be going back. I gave this a one star because our server was excellent. read more

It took 2 seconds to place my order, yet the 2 day refund I've been waiting for for missing items is going on 2 weeks now. Ridiculous. Food also was not just cold but freezing. Terrible customer service. read more

I placed this order through GrubHub. The app told me my order was in process. I showed up to be told that my order could not be found. After I gave them my name, they magically found the order. I had to wait another 30 minutes to receive my food. read more

. They told me 930 to pickup my food and when I got there my wings and fries were stale and cold. No one could eat this if they tried. Why would you say 1 hour to pickup if you're gonna let the food sit there. And why does it take one hour at all?! My pregnant wife only wanted was some simple bww fries. But that can't even happen. I would give them no stars but I can't. DONT GO THERE! Go to sheetz read more

This place says they close at 12 :00 we walked in at 10:50 and 2 young ladies stopped us at the door and said that they where closed. I don't understand why hours say close time of today Thursday is at 12:00am if they stop customers at the door saying they "don't make food after 11:00" So BÚFALO WILD WINGS PLEASE CHANGE YOUR TIME if you won't be letting customers come in after "11:00 because your people in the kitchen don't want to cook after that time" I just wanted to enjoy a good time with a family member that is in the army and is leaving to Alaska this weekend. Mind you we drove all the way here with it planned because of the hours it said open online!!!! read more

POOR CUSTOMER SERVICE! Called to place an order 45 minutes before closing and when asked if it was ok to place an order, the young man sighed multiple times on the phone while takin my order. When I arrived, I had to search for someone to help me, because no one was in sight. When paying, the young man (same one from phone call) was less than welcoming or polite. He acted as if I was bothering him because he had to do his job. read more

This location is absolutely horrible from the host to the manager. I ordered wings and fries through their website and it was outsourced to door dash. Upon calling because my fries were missing along with my ranch and I was in a round about way told we don't care that we messed up your order and there's nothing we can do or are even willing to do to make it right. The girl on the phone gave me an attitude because I said I'd like them to contact door dash and send us our fries and ranch. We ordered through them because we had been drinking and we would rather be responsible and not drive. Now my girlfriend's daughter is going to bed hungry and all she wanted was fries. Also our wings were cold when they got here and they didn't seem to care about that either. I was told contact DoorDash even though it went through THEIR app. DoorDash was in no way at fault. This was ALL on Buffalo Wild Wings. read more

Elliot H at store 3277 in Moseley va off of Hull street was phenomenal. He is personable and he kept us super entertained. Food was good, service was great. I'd come back bc of him. Please give him a well deserved recognition. read more

Poor management - new GM Peter Holley who is on a power trip should be fired and does not belong in management. As long as he is here this place will only suffer. Serving raw chicken, employees are missing tips that can not be recovered for some unknown reason for weeks..., treats his employees, especially those who are minors and female unfairly and talks to them very unprofessionally. Putting his teenage employees in unsafe work environments. As a parent of one of the minors who did work here with only one interaction with Peter, I knew I would not have her working for someone like this period. He refused to give any contact information to his boss. I will not recommend this establishment or trust what is served from here as long as he is running this store. I would think twice before trying to work at this location. read more

Love the new remodel they have done on this location. It's you standard buffalo wild wing food but loving the new decor and they have added seating and raised the he divider between the regular seating and the bar seating. I think they even increased the number of tvs. The best thing they did was create a separate entrance for the to go orders. This makes for a much better and pleasant experience. I used to have to navigate around a ton of people just to get my food this system is a big improvement. read more

It wasn't bad, the wings were hot, the fries were hotter, it's not as loud as other Bdubs. That was nice. Reasonably priced. Clean. And service isn't bad. :) read more

See all

I will definitely not be returning! Waited for a Table to get cleaned and stood there for 15 minutes waiting for someone to come clean it. Asked 3 different people if the table could get cleaned off and no one did anything! Hostess was not friendly and smelled like marijuana! Worst experience ever. read more

We came on football Sunday and were told there was a 40 minute wait. We found a table by the bar where there were at least 2 bartenders working. We were ignored for 30 minutes after having both bartenders walking by us along with other servers and employees. I got up to get my own menus. A server came by us and asked if we had been helped and said he would get us drinks but that he wasn't old enough to serve on the bar side. He found a way to ring in our food and drinks but then the bartenders took the table from him and transferred us back to them even though they ignored us and didn't serve us at all. We were still given very bad service from the bartenders. The server, Grafton was continuously checking on us even after we were taken away from being his table. He was amazing. Our check said Jeremy on the top and we have no clue who Jeremy is because he didn't come by our table one time. We understand the restaurant was busy but we were completely ignored without a manger in sight for us to even ask for help. We also had a newborn baby with us and spent an extra hour in the restaurant either being ignored or waiting to be closed out which isn't very ideal with a baby. This place has gotten so bad. The food is okay but the service is horrible. However Grafton was great :) read more

Awful! Awful! Awful! Waited 30 minutes for chips and queso. Waitress disappeared in the back to "work" and didn't check back. Asked for boneless wings WITHOUT sauce and they came with it. Did the waitress check back? Nope! NEVER again. Awful service. Fine if you have a dozen unruly stinky soccer kids you're looking to ignore and feed. read more

The worst customer service, high priced, long waits, and a bunch of people who are useless all in one store truly amazing how bad one place can be. read more

I walked in to pick up takeout for family. I ordered one beer in bar area while waiting on my order. I spoke to the lady running the bar to place my order. Waited about 30 minutes for my order. A different lady brought my food out and left the tab on table. Fortunately I reviewed the receipt. They charge me for several drinks I did not order. I brought it to the attention of the second waitress. She states she didn't know who or why I was charged for the drinks. I only interacted with two people in the same area. Make sure if you enter this location you review your tab. read more

All the negative reviews are accurate. Online order was supposed to be done at 11:11. Got it at 11:30. And there was no one in the restaurant and five "workers" doing nothing. read more

They were out of wings, had no burgers and the celery was rotten. 10 years ago this place was awesome, not sure what happened.

As always, pick up never ready when promised. Supposed to be ready at 7:10PM and sitting here waiting at 7:40PM and they still don't have it ready. Missed kickoff of the game. Thanks BW3! Now 7:53 and still nothing. Maybe I'll see the 2nd half? read more

Terrible, terrible, terrible! Cold food, no refills on drinks, rude staff and 1 hour to get our food! I will never return! Food sucked and service sucked! read more

Hesitantly we came here on a a Tuesday evening for the buy one get on wing deal. Usually go to Farmville or West Chester Commons over Hull Street location due to poor customer service in the past. However, we received the best customer service ever in a BBW from the Bartender on duty, Pauline. Will definitely come back if they keep her around. read more

Arrived at the order pickup time to be told that my order wasn't ready - not a problem, sometimes things happen. Checked 3 times as a follow up and was told not ready. Finally, a worker said "oh, they're right here." We are now back home with our cold wings. read more

I come here a lot with my hubby for late night eats, and we always enjoy ourselves. We usually get good service as well, but we especially love Keith. He knows his regulars, and takes great care of them. Never have any complaints when he is our server or bartender. We love the wings here, and we also love the queso dip. Tried it one night night, and have been getting it everytime since :-) Overall great place, especially for good late night eats. read more

See all

I ordered some wings and fries via Door Dash. The order was delivered but was missing the fries which I confirmed were on the receipt attached to the bag. I called the restaurant and advised something was missing and as soon as they heard it was through Door Dash they said there was nothing they could do. Could not send out the missing item or refund me my money. The person said they personally reviewed the order and everything was in the bag. I asked for a manager and the next person also refused to help and hung up on me. I called back again placed on hold and no one returned. So I called from a different number and got right through. Spoke with Tiffany who apparently from what she said answers to no one at the store. She said she's not the owner they live in FL. But she answers to no one. Her words. She also blamed Door Dash and said they need to make it right. She was rude and just as the others at the restaurant deflected blame to Door Dash. I won't ever order from this location ever again and I will research who the owners are so I can pass this information along. This is not the first time this location has messed up an order. I know things are tough in this industry but to immediately place the blame on a service partner such as Door Dash tells me volumes about the people running this location. read more

Can't go wrong with BWW... been to several from Tx, Ok, NJ, to Fl... Always the right place for beer, bar food and sports... Service is great, atmosphere is welcoming and location convenient.. Definite place during football seasons...Go NY Giants!!!! read more

This is definitely the worst run BWW I've ever been to and it's one of the worst run restaurants in the Midlothian area. None of the employees look or act like they want to be there and the service is slow even when they aren't crowded. One thing that really bothers me is that they are ALWAYS out of what's on special. This is especially true for the beer specials. Every time I've gone in there since COVID restrictions have lifted they've been out of whatever beer special is advertised and offer no alternative. While the COVID excuse worked for a while,other BWWs in the area do not seem to have the same issue. Speaking of specials, seems to never have any idea about current specials and couldn't care less. You have to ask and 10 minutes later they might come back with an answer. I used to go there every week but I'm done now. There are too many better options in the area read more

This place sucks. Really bad over the past year. Today was the third straight time I've placed a take out order more than 2.5 hours in advance and it wasn't ready at the stated pick up time. I can understand a couple minutes late, but 30 minutes after the stated pick up time? Unacceptable. read more

Standard BW3 experience -- great wings, beer and TV. It seems no location I've ever been to likes to pre-bus the tables and would rather just let your bones, bottles and cups accumulate. read more

Came here for take out wings,guy said it would be 20 minutes, I said no problem and that I will give you 1 hour. Well I arrive at the 1 hour mark expecting my wings and I have no wings.. been waiting 20mins so far , which is an 1:20min prep time read more

Buffalo Wild Wings - Chicken Wings Near Me - Midlothian, Virginia

The food is what you would expect... Average and fried. Let's face it, you go here to watch sports not to have an amazing culinary experience. The service on the other hand should be friendly and speedy. Our server, Mike seemed like the restaurant was the last place on earth he wanted to be. Also unclear as to why a chicken sandwich, a wrap and a kids mac & cheese would take 45 minutes. read more