Just love the wings and the fun atmosphere! Never had bad service here! The big screens allow you to watch anything no matter where you are sitting read more

Seems like a stock Buffalo Wild Wings, which is pretty fun wherever you go. I was there on a Thursday night, and it was moderately full. As a visitor from Chicago that's staying in Rockford for weeks at a time, it actually seems like this place is the hot-spot in town, at least for game-day, and I was surprised to see it wasn't more full, but I can't complain about the service, prices were like usual, and they had good deals. Only drawback was the noise, the speakers were ridiculously loud and it was like eating a meal in a big Abercrombie store. read more

The Hawks lost the WCF while I was watching at BWW. Never coming back. Four stars because I don't want y'all to lose business, but damn.

We owed my sister a lunch, and she was "chinese and pizza-ed out". But we wanted to watch the Bears game while the kids napped upstairs, so going out wasn't an option. Good thing you can get BWW to go!! We called it in, and they said it would only be about 15 minutes, so we hauled our heines there ASAP! When we first walked up, there was some confusion and frustration since the lady at the front didn't have our order, only one for Steve. But I guess the bar had taken the order instead. But after a short wait, we got our food. Everything was correct and accounted for! I am a huge fan of the potato wedges, and the southwest ranch sauce was good for my salad. Kudos, BWW! I will be back! read more

When we place a lunch order ahead of time in order to save time, they should get the order right so we actually save time! They questioned who we placed the order with and if we actually ordered the right amount - are you serious? The person who placed the order in our party repeated it twice to the hostess/order taker so yeah, we ordered it correctly. It then took 10 min for the last of the food to come out- at least hers was warm....my wings were a bit colder than room temp and had that "sitting out" glazed over color. Grossssssssssssss read more

I really don't understand the allure of wings. I feel like I'm missing the point. But aside from my distaste for spicy small chicken parts, this location is terrible. Last week my husband placed an order for takeout, and when he went to pick up our order after the 20 minutes quoted over the phone, he waited an additional 40 minutes in the lobby after paying. With no apology. read more

I've learned to just sit at the bar to get good service. Since then I've had great meals and the beer selection is good. Great daily specials and many televisions so you can watch all the games. I also enjoy the trivia. The Buffalo Wild Wings on 173 is just as good. read more

Not really happy with the service we received at this location last night. My boyfriend, daughter and I waited 5 minutes to be seated and we were the only people waiting other than a couple sitting on a bench nearby. There was a young lady working at the front, but she never said anything to us as there was a couple standing looking at the menu to order out. After being seated, we waited another 10 minutes for a waitress to come by. The manager was wandering around and looked right at me.. I gave hima dirty look assuming he'd come and ask if we needed anything. HE DID NOT. He actually walked away. After watching waitresses go to 2 other tables nearby and get drink orders AND bring them their drinks, I finally got the hostess who seated us's attention and informed her that no one had greeted us or got our drink order. About 30 seconds later our waitress came by and asked us what we wanted to drink. We finally ordered and the food was great. If my daughter hadnt have been there, I wouldnt have minded the wait, but she was .... I did go back tonight and place an order to pick up. It was the exact same thing we ordered last night. It was really good! read more

A month ago was my first trip to BWW. I was not impressed by this location. I am all for and do love bar and grill places. I have had the chain's food on take out and it has been good. When I went to this specific location I felt like I was at a Chucky Cheese venue for adults, sans the games. The place felt sticky and you just didn't want to get too comfortable. I love Gameworks and Dave & Busters which are video game places with restaurants and have never felt like the place was unsanitary. Beyond the environment and atmosphere, the food I was served was cold (which should not have been) and our waitress was not checking our table for needed refills. I can totally understand this if it is busy, but it wasn't and she only had two tables to wait on (including ours). read more

Sports bar at it's best. Loud and you eat out of paper bowls, but food is tasty and beer is cold. Buffalo Wild Wing's are pretty consistent across the country. read more

Been too many wild wings and this by far is the worse. Took an hour and fifteen minutes to get our food. Server blamed the kitchen but we can tell she forgot to put the order in. read more

This experience was probably the worst one yet... every time my boyfriend and I come here we like to sit in the bar but we we wait at least 7-10 minutes to be greeted... but still came in because we enjoy the food, Hoping the next time would be better... once we found out they had a Bogo for their boneless wings on Tuesdays we started coming in frequently. Our first time for the Bogo deal we had great service the next week we had the same server and had great service. Last week we went in and we had a new server who was doing great also... so we figured okay we've had better service sitting in the dining room so we went today and we waited over an hour to get our food... our sever Heather kept telling us for 40 minutes our food was almost out, it would "a few minutes" then comes to us and says they lost our ticket and she needs our order again to "find it " and we waited another 20 minutes as she was telling us AGAIN It would only be a few minutes... they were making our food... when we finally received our food (we ordered the large wing Bogo ) my large wing order was more than enough and my boyfriends order looked like a small order. They were definitely not the same. My tray was hot like it had been sitting under the window for a long time and my fries were not hot. So we were disappointed about the quality of food as well. we did not see a manger once about this issue to apologize or check on us. We asked for boxes and the check right away and As we left the table in front of us who came 30 -40 minutes AFTER us received their food right away... we are very disappointed with this place. I've worked in restaurant a long time. I've been a service manager, so experiencing this kind of thing is very very frustrating. Not sure if we will return any time soon. read more

The food isn't bad, but this place is too expensive for what you get. I'm feeling somewhat disappointed about spending so much for so little. read more

Service sucks. We were seated waited 10 mins another couple was seated they were served right away before we were finally another 15 mins later someone comes to take our order, waited another 25 mins we were about to leave finally got our food haven't even gotten our drinks yet. I really think the server was high or something because she got the order wrong not once not twice not three but FOUR times. Got the wings before we got our appetizers which barely had any sauce on it. Forgot the dips got those didn't have the sauce for our appetizer got those finally got our drinks she was very unprofessional and this place is a huge disappointment. Didn't apologize didn't offer a discount. Asked about military discount she ignored me. Never again. read more

Went to lunch today and it's bogo boneless wings. We both ordered a large assuming one would be free. Our server brought out 4 larges thinking we each wanted one free. She said she would take care of it. A few minutes later she came back to our table and said my manager wants half of the wings back for inventory or we would have to pay full price for them. All they did was take the wings and throw them away. How does that make any sense. Very rude customer service. Waitress was great. Managers not so much. read more

Food is good, however the staff needs to be gutted. All of them. They have to rebuild their staff because it is a complete disaster. Sadly, McDonalds has better service than Buffalo Wild Wings. Horrible customer service and terrible servers. I have to wait 20 minutes after being seated before I get drinks. The servers don't give enough attention to their tables. I've had to deal with poor sever attitude, long wait times, and terrible management. From experience and knowledge of the industry, I can say that the management makes things harder than they need to be simply because they are unqualified in the first place. I've given Buffalo Wild Wings too many chances, and I am done and will never come back! They also have ridiculous policies that are stupid from both a business and consumer perspective. read more

No matter how many times we get carry out at this place the order is always wrong, so irritating.

Well probably the slowest Bdubs I have ever been too. Coach for an university and traveled around and of course Bdubs is the kids favorite. This one though is super slow. Ran by kids and no organization. Pretty sad. Would not recommend. read more

Good service and clean. I was told that it was recently remodeled. I thought the service was pretty good as I had no issues and they were very friendly and quick to refill drinks read more

I'm going to preface this review with the fact that we arrived immediately after the bears game was over (Sunday 1/6). With that being said about 40-50 people walked out at once and the dining side was almost totally empty. We still waited over 25 mins for a table (which wasn't an issue as we were told it would be about 20 minutes at least). We had 8 people with our party. We ordered drinks & then waited at least another 20 minutes before getting the drinks and putting our order in. Our food took over 45 minutes to be brought out and most of it was cold and or just barely warm. We were not checked on after the food was brought out for what seemed like 30 minutes and we all needed drink refills. We then sat and waited a long time for our bills to come out. There is no reason it should take 2 1/2 hours just to go out to dinner at Buffalo Wild Wings. I'm not normally a complainer but this was the 3rd time I've been there and had terrible service so I felt like sharing this experience. Like I said the restaurant and bar had cleared out dramatically by the time we sat down so they weren't even very busy by then. I can guarantee none of us will be back. read more

Stephanie the waitress was amazing. We had a party of 30 and they were so wonderful and accommodating. They were ready and waiting just with a heads up phone call. Stephanie the waitress was the best!!! read more

This BWW in Rockford is terrible! My boneless wings, my husbands traditional wings, and basket of fries didnt even look good! The wings were small pieces of just breading no kind of white chicken meat and hardly any sauce on them, my husbands didnt have any sauce and the wings were not even fully cooked!!! The fries were even worst, and all the food was cold! Im 5 minutes away grom the BWW in Rockford.. But when we want some wings we drive all the way to the one in Crystal Lake! I wouldnt tell anyone to go to the BWW in Rockford its a waste of your money!! read more

I really enjoy the food at BWW, however, the service not so much. The last time I went there my boyfriend and I weren't even escorted to a table, we walked in and the only open tables were dirty. We were standing by the table hoping one of the staff members would pay attention to us so they could wipe the table down, none of them did. Finally I flaged down one of the waitress's that had passed us by several times and I asked her if she could wipe down the table, She must of grab the wettest rag to wipe down the table because she left it soaked. So then we asked her if she could dry it so we could sit, and she said it would air dry. Needless to say, My boyfriend and I left. The food is great but the service is horrible. read more