I just reread my 2022 review and I stand by every single word…read more It's March 2026 now and X Out has been coming out quarterly since I moved in. They are extremely responsive to questions and requests for additional services. My house has been virtually bug and rodent free for four years! From the beginning I've had the same technician come out. Isaac is fantastic! He's friendly, professional, and thorough. I love the consistency and reliability. I would absolutely recommend X Out to anyone in need of through, consistent, and reliable service!

Used them before and they originally were great, but then they started to no show for appointments…read moremultiple times due to signing only 1 contract and not 4, and then began openly spamming me nonstop with emails and phone calls. They would schedule appointments without even confirming them with us, upsetting our rental customers, and were difficult to get ahold of to adjust any prescheduled appointments. We then had to deal with TJ. TJ harassed us, calling back to back if I didn't pick up and ignoring our texts asking that he just please text us. When we picked up TJ sounded high, and even referred to me as "dude", while calling me repeatedly despite me declining the call, making think we had an emergency with one of our customers. The owner Heath is trying to come up with excuses, but wasn't on the call. Nobody yelled at TJ. We told TJ to stop calling us repeatedly if we didn't pick up like a jilted ex girlfriend, and to please text us instead. Also, we had signed up for autopay and get about 3,000 emails a day. TJ was especially rude, condescending, and just about the worst person we have ever had to deal with. The fact that Heath is okay with it is telling. Attaching phone records as proof since Heath wants to lie and claim TJ only called us once today.

Brent C. was very fast and communicated well. He treated for mosquitoes and wasps…read more He even swung back by later to knock out a nest that had been well hidden from sight in a light fixture. Thanks!

I'm trying to understand why my experience is so different from these 5 star reviews…read more. I contacted them about an ant infestation inside my home. The technician who came out placed sugar bait inside to eliminate the colony. He told me that an exterior treatment was not necessary at that time. I accepted that recommendation, due to potential exposure for my active dog. Months later, I called to follow up because the ant problem had not been resolved. I was then told the $216.50 treatment of simply adding sugar bait for the interior also included exterior treatment during the original visit. That was surprising because I was never told an exterior treatment had been done. When I asked where it had been applied, they did not give me a clear answer regarding the exterior. I have also come to find out that we had acrobat ants (not carpenter ants) as I expected when talking to a few other pest control companies. Paying for another treatment isn't the issue. If the ants require another visit, I'm happy to pay for it. My concern is that the explanation of what was actually done has changed. Now, they're saying I have to pay another $216 for their services again. Something just isn't adding up. If there's a reasonable explanation, I'd like to hear it. Based on the conflicting information, I have little confidence in their service.

Quick response with actual estimate offered. Patiently answered all questions needed to make a…read moredecision. Showed up promptly during window of time expected and called before coming. Respected property during service call. Provided multiple options with an easy to cancel option.

It was average I want only free estimates in order to find better price than I have now with my…read moretermite company now in order to change ,their prices have gotten to expensive in my opinion so that's why I called you.

I'm a little late in starting service this year. I received a courtesy call reminding me of service…read moreand of course I said yes. Joel showed up and took care of business. He heavy sprayed/fogged every tree and grass. He added the mosquito traps all around the huge yard. Before leaving he explained everything he did. What great service. What a nice guy!

Strangely, all my prior reviews for this business going back to 2017 have diappeared. I'm not very…read morehappy with that. Having said that, this review is focused on our most recent service on 2/25/2026. Renzo (Lorenzo Prude did an excellent job within the somewhat odd changes in business practices concerning prior notification on the date and the time window a technician is scheduled to service our property (hence the loss of one star). We noticed this during our prior service on 12/29/2025 and was told those coukd be supplied on request. So I requested. From email correspondence with Bulwark on 12/29/2025 "I have updated your account. Moving forward when we schedule an appointment for you we will have a time window given to you. However in practice this far this was lip service by Bulwark. We've had multiple prior issues with lip service with Bulwark which is why I'm not happy all my prior reviews have disappeared. This service again gave poor notice despite what can be seen. Here's email correspondence with Bulwark on 2/24/2026. Bulwark "We have removed windows with all our services, and our service pros text or call when they are about 30 minutes prior to arrival. However if you would like a window we will make sure that is noted on your account moving forward." My response "Yes I would like a window" We will see what transpires on and before our next scheduled service. If this simple service can't be provided (as was done previously and changed without any notification to us) I'm serious about taking mying term business elsewhere. There's plenty of competitors in sunny San Antonio for this to be a more chronic issue beyond what's already started.

We had a very bad infestation of wasps and so I tried to call my pest company and couldn't get a…read morehold of them. Their number was either busy all the time or it said it was disconnected. So I looked up on Yelp and lo and behold there was a company called Pinnacle Pest Defense. So I called them up and asked if we could have them come out and get rid of the wasps. We were driving back to Texas after a long drive, and have the movers coming on Thursday. This was a Monday that I called and Barbara answered and didn't think they could get anyone out on Tuesday, so she said they can come on Wednesday at like 3pm. I said that works. But then she called back and moved some stuff around so they could come out on Tuesday at 9-10am. I said that is fantastic. What great phone service this company has. Barbara was so pleasant and answered the phone right away. So today Chris came out to do our wasps. And he was just so wonderful and polite and knew his pest stuff! So we decided to go with them for pest control since I wasn't very happy with our old service. Chris spent time getting rid of like 16 wasp nests all over the eves and light fixtures from our home. Chris was just the nicest guy and we were so happy with his service. I want him to be the one that always comes out to our house. The other pest company sends someone different every time and it is hard to work with them like that. This way it is like having the same Gardner and he knows your property. I told Chris I was so happy with his service that I am going to tell my daughter to also go with Pinnacle. And even get my next door neighbor to also go with him. Thank you so much and I think he said what the price was and it is much better than the other company that won't be coming out to our home anymore. I am cancelling them right now. Thanks again Chris. You were a pure delight to meet.

They are very professional both on the office personnel who handle the appointments and the…read moretechnical people who complete the work. Very happy with them every time they have done work for us.

Bug A Meister has been our go-to pest control company for decades. They responded immediately to…read moreour appointment request and got out to us very quickly to take care of us. Would not trust another company with our pest control needs. Our tech, Ben, is the best and always makes sure we are satisfied with our visit and know what to expect! Very knowledgeable and kind! BEST BUG GUYS (and gals of course) IN THE BIZ!!

Bug-a-Meister was prompt and knowledgeable. They got rid of my ant (two types) problems and…read moreweevils. Another company had repeatedly not taken care of. Would highly recommend them. If you want to be on an ongoing treatment schedule, it is a good idea to call and confirm as sometimes it does not come up via computer for repeat visits. Not a problem for otherwise excellent service.

John Dwyer Jr. came and gave us a great explanation of our ant problem. He was quick and pleasant!…read moreHe even replaced the glue traps in our garage for us (with a garage gym this is superior service). Great job overall!

James came to my home yesterday and as always very nice, professional and did an awesome job!…read moreThank you James and Bulwark! Kat Bailey