Efforts by Hatch Pest Solutions to exclude mice and chipmunks from my cabin in the woods appear to…read morebe performative at best. After sending me a message on the phone that they found a number of dead mice and dead chipmunks last week, on the third billed visit, with no mention of exclusions, the VP of Operations, Lisa, now claims that they have sealed up the outside of the house. I haven't confirmed this because it takes two hours to drive up there. On the next visit, they plan to sanitize. My husband now tells me that Hatch employees who came out for the estimate said there's a monthly Hatch customer in the forest nearby. They said they sanitize using Pine Sol. They didn't bother to inspect the space underneath the cabin. I've now had the very unpleasant experience of researching what it actually takes to exclude mice and chipmunks from a pier and beam cabin. Rodent borne pathogens require industrial enzymatic neutralizers, not scented household cleaners. The urine of mice and chipmunks can be detected by other mice and chipmunks from hundreds of yards away, acting as a beacon for proven habitats such as my cabin. Chipmunks are great diggers and have to be excluded using industrial grade steel hardware trenched underground. If exclusions were done correctly, I won't be a monthly customer for Hatch, which is probably really their goal.

Had a little problem with rodents under my house, they were getting in through a small chewed out…read moresection of the door. Called hatch and they took care of trapping and repairing the door as well as filling any other small openings that could let them back in. Such a relief not to hear that scrambling around under there at night! You might have to wait a week or two to get an appointment because they are very booked up and that is because they are the best! Good fair pricing as well.

For years we have relied on Robert May Pest Management to ensure that our mountain home remains…read morefree of bugs, rodents and other critters. From mice infestations in the house and garage to critters eating the wires inside our jacuzzi, Robert is always quick to arrive and eliminate the problem. We have peace of mind as this is our second home and we trust Robert to service the house when we are not there, too. We highly recommend his services!

Connor was fantastic! He sprayed our rental home for carpenter ants, and went above and beyond from…read morechecking the property and explaining his process / pointing out where the ants were coming from to being mindful of our toddler and not spraying when our toddler was outside. Randomly, our grand piano was delivered while he was wrapping up, and he literally helped our mover haul the 500+ pound piano up the front steps. Thank you Connor!

I took pictures, sent them in and waited for them to call back. When they did they said, "sorry,…read morewe're too busy"... I won't be using you for anything.

Looking for a good pest company up in Big Bear proved to be challenging. We came across Home…read moreDefenders. Very professional from start to finish! We had the owner, Mike come out on a moth infestation with some other of their friends. He was courteous, polite, didn't try and up sell us. Plainly told us what to expect and what they would do, I highly recommend them! There call backs from the office and their follow through is excellent!

We had a nasty surprise with mouse droppings showing up in our garage cabinets, so we started…read morelooking for someone reliable to handle it. Efren from Wrangler Pest Control was one of the first to get back to us on Yelp, and we set up a time for him to come take a look. Right from the start, the guy impressed us. He showed up early (which almost never happens with service people), explained everything clearly, gave us a fair price compared to the others who quoted, and just had this calm, patient vibe that put us at ease. No high-pressure sales stuff and he actually took the time to walk us through what he was seeing and gave us some solid tips on keeping mice out for good. We went ahead and hired him on the spot. He set up traps, sealed entry points, and we cleaned up what was there. Thought we were done... until a few days later when a couple more droppings popped up. Frustrating, but Efren had already told us he stands behind his work with a warranty. Called him, and he was back out super quick with no hassle, no extra charge, just fixed the issue. Honestly, my wife and I feel like we picked the right person for the job. Efren's efficient, trustworthy, and actually cares about getting it right. If you're dealing with rodents or any pest stuff, I'd tell you to go with Wrangler Pest Control and ask for Efren. We'll definitely be calling him again if we ever need help, and we've already recommended him to a couple neighbors. 5 stars all the way.

Our project was nice/rodent proofing. Efren, the owner, is responsive, patient,, respectful and on…read moretime. I HIGHLY RECOMMEND this company. Plus, you will be supporting your local, small business. Their prices are reasonable, they are thorough and they leave your place clean.

Dependable. Good respond time. Friendly and very knowledgeable. I have worked with this company…read morefor at least 6 years or more.

Blacktie Pest Control provided truly exceptional customer service! The technician Rasheed was…read moreincredibly friendly and showed up right on time. What impressed me most was how thorough and knowledgeable he is--they inspected every corner and clearly explained the treatment plan. If you need reliable, expert pest control, look no further.

The workers at Outback Zack are great. The worker who primarily came to my house was Seth. He is…read moreextremely friendly, a hard worker, and very helpful with all of the questions that I had. I had a rat infestation in my house for about a month. I tried catching them myself but only got a couple and decided to hire the professionals. Seth took care to make sure all entrances to my house were sealed and answered various questions I had regarding the rats. As of today all of the rats are gone and I am very happy. My only complaint is the front desk not booking me properly. I had to call multiple times to confirm and book appointments. A couple appointments I told them to book me for a couple hours because I still heard rat activity midway through the process, but the front desk waved me off and booked me for a 30 minute "trap check" appointment. However, when Seth came for those appointments he took his time and spent multiple hours at my house on several occasions sealing more entrances and setting more traps. Very happy with the workers but I think the process could have been sped up if the front desk had booked the workers properly and in a more timely fashion.

Friendly service. Went out of their way to help. I will call again if I need something else!read more

This Veteran-owned business is the best on the mountain!…read more Jodi is a superstar at what she does. With over three decades of experience, it's no wonder she is so proficient at what she does. We've had Jodi service our business and several of our houses over the years and after doing so, our spiders, ants, and/or roaches just disappear. Although she doesn't treat for bees, we called her last summer when a swarm invaded a tree in our backyard. She assured us they would be gone within 24-36 hours and then explained, in detail, exactly what the bees were doing and why. And sure enough, just as Jodi predicted, the swarm left just as quickly as they arrived. Jodi is kind, honest and has some insane integrity. She's not going to lie to you or promise something she can't do. (Although it seems as if there's nothing she can't do!) She goes above and beyond to provide an excellent service and she values her customers and their high opinion of the service she provides. Oh, and she is super funny too!

this BUGgirkl has 32 reviews ALL 5-star .. not much more you can say that isn't already said here…read more.. it is HARD to find good business owners on the mountain .. but she is not of the rare Great Ones ! .. she has a waiting list - so get on it asap .. GOOD Communication .. GOOD Service (lots of ants all gone) - Affordable ... good follow-up ... thanks CaptainDave -retired 20yr mtn resident ;)

I have used Adolfo with Empire Termite Solutions for years to do my termite inspections for houses…read moreI have listed or houses for buyers. I have always found him honest, communicative, and dependable with inspections and any work to reach clearance for any wood destroying pests. He is always able to get the inspection done quickly and also any needed work. I just had him repair dry rot wood on a house and deck I am getting ready to list. His crew replaced a lot of wood on the deck and then thoroughly painted the decks, the hand railings, and touched up some of the house to have it look great and ready to list. My clients were very pleased with the work completed, and happy with his price and workmanship. When I find dryrot on my personal home decks, I call Adolfo with Empire Termite, to give me an estimate on fixing the boards. They always do a good job replacing the boards and painting for me. His prices are good and he gets the job done timely. I highly recommend Adolfo with Empire Termite Solutions for your termite inspection, repairs and treatment, for your real estate transactions or for your personal use.

Adolfo and his team completely fixed the dry rod and termites that existed. We bought a nice cabin…read morein Big Bear and there was some dry rod and termites, but the house looks good as new now. They are reliable and dependable and very caring. I recommend Empire Termite Repair.

Quick and honest. We received our termite inspection in one day. The report was thorough and I…read moreappreciate their professionalism. I would use them again.

Can't say enough good things about Burkitt's Bugs and Kroft. Absolutely up and beyond customer…read moreservice. Nikki in the office is so helpful and kind. We have had their servicing since 2019 and hade zero issues with pests since. We are really happy and grateful.

Very quick service. No haggling on price. Very reasonable cost for monthly treatments.read more

If you're dealing with any kind of pest problem and call ProTech! I had a full-blown cockroach…read moreinfestation at one of my rental properties in Spring Valley Lake, and I was honestly overwhelmed. Thankfully, I found ProTech Pest Elimination and they completely turned things around. From the moment I spoke to Kaity in customer service, I knew I was in good hands. She was incredibly professional, kind, and patient. She listened to my concerns, explained the process clearly, and scheduled everything without any hassle. Her communication was top-notch, and she made what could've been a stressful experience surprisingly easy. When the technician arrived, I was equally impressed. He was friendly, respectful of the property, and very knowledgeable. He took the time to walk me through what he was doing, what to expect after treatment, and even gave tips on how to prevent future issues. I appreciated how thorough and transparent he was not to mention how effective the treatment was. Within a short time, the roaches were completely gone. Because I was so happy with their work, I ended up hiring them to treat another one of my properties that had an ant problem. Again, the service was seamless and highly effective. Same level of professionalism, clear communication, and best of all and no more ants. They have a 30 day warranty which provides the customer a piece of mind. ProTech is one of those rare companies that does exactly what they say they'll do, and does it well. They're prompt, reliable, and really care about solving the problem the *right* way. Highly, highly recommend them for any pest issues whether it's your home, rental property, or business. I'll absolutely be using them again if anything comes up in future.