The workers at Outback Zack are great. The worker who primarily came to my house was Seth. He is extremely friendly, a hard worker, and very helpful with all of the questions that I had. I had a rat infestation in my house for about a month. I tried catching them myself but only got a couple and decided to hire the professionals. Seth took care to make sure all entrances to my house were sealed and answered various questions I had regarding the rats. As of today all of the rats are gone and I am very happy. My only complaint is the front desk not booking me properly. I had to call multiple times to confirm and book appointments. A couple appointments I told them to book me for a couple hours because I still heard rat activity midway through the process, but the front desk waved me off and booked me for a 30 minute "trap check" appointment. However, when Seth came for those appointments he took his time and spent multiple hours at my house on several occasions sealing more entrances and setting more traps. Very happy with the workers but I think the process could have been sped up if the front desk had booked the workers properly and in a more timely fashion. read more

Friendly service. Went out of their way to help. I will call again if I need something else!

Working with this company made a stressful situation much easier to manage. This company and its employees have been professional, respectful and kind. They go out of their way to explain things as needed, and are careful and thorough in their work. I highly recommend their services. A special thanks to Branden and Seth. I especially appreciated Branden going above and beyond to help me bring our new rescued dog back home. read more

Getting rid of wildlife is no easy task. It can't be done overnight! California has a lot of laws that make it as difficult as possible. Luckily this company understands how to work within the system to resolve the problem. And the racoons don't hang out at my house anymore! read more

OutbackZack is amazing!!! They helped me remove a full nest of woodpeckers that had pecked into my home without harming them. They have also helped me get rid of the field mice that were getting into my home. As if that wasn't enough, they're all super awesome/cool people. Thank you Brandi, Eric, and Seth for your wonderful service!!! read more

Outbackzack's checked the jacuzzi and the house for rats, took photos, made the repairs, and blocked possible entrancs. They were communicative, friendly, and accomodating. It would be great if they had a same day service, sadly some important wires were chewed through between when I called and when they could make it out to fix a week or so later. Overall I'd recommend working with them, and hopefully one day they can get more staff to do same day or quick turnaround jobs in the future! read more

Zach was pleasant and informative on the phone with services and pricing. And Sean was great and took care of everything needed in my cabin and around the yard. showed up on time and did everything needed to be done. Since I wasn't present e video called and showed me all being done. I recommend this company very much. read more

Wonderful company! So friendly, attentive, and professional. We had issues with mice in our kitchen and garage and they took care of it so quickly. I appreciate the communication via txt when a tech is en route etc. Cindy is very sweet & answers emails same day. The price was reasonable considering the amount of time and effort they put into their services. To have a mouse free kitchen is priceless! Thanks, Outback Zack & crew! read more

After being sprayed on two occasions by a skunk on our property, we wanted to relocate the skunk humanely and found Zack. He was able to locate the skunk den immediately and set up the trap where we had been sprayed. With our outdoor cameras we were able to see that the skunk was trapped the first night and that there was actually a second skunk still running around. Zack was out first thing in the AM to relocate the trapped skunk, laid a new trap and got the other skunk buddy that night. We were elated to have saved these beautiful creature's lives and can now safely take our dog out to do her business at night in the backyard. read more

Outback Zack and his team are fantastic! They answer their phone, were on-site within 25 minutes, and re-located a rattlesnake safely. Such a great asset to have in our area. Thank you Zack! read more

I worked with the team for close to three months to catch rats that are coming into our cabin. There are still rats coming in to this day in our home and they never physically caught a single one. There was no pause in activity from the rats for the three months. Just continued evidence of droppings day after day. The owner was also quite rude when I asked about why. Would not recommend. Spent lots of money and literally no solution. We need to hire again as the problem still exists. read more

It was a great philosophical view of a long term solution. The crew , including Johnathan scope out the cabin for possible points of entry and block those points. Simultaneously the eradicate the mice/rats from the dwelling until none are left. Hats off to Zach, Cindy and Johnathon/ Seth. read more

Cindy and Seth are very professional. Seth is very knowledgeable at his inspections. He was able to identify immediately the entry points of the rodents to my home, which I was unaware of. I am very glad their company is available on the mountains of Big Bear. read more

Zack was very responsive and returned my call within 10 mins, which was especially appreciated during the holiday week. Seth and Jonathan were at the house within a day and were incredibly professional and most importantly, thorough. They patched up holes and did clean work around the house. We were also incredibly lucky that the guys were at the house when my daughter found the dead rat in the hood of her snow jacket! They quickly retrieved the body of the rat and appropriately disposed of the body. Thank you to the Outback Zack team! read more

Great company that came out quickly to assess our rodent problem. We used other companies in the past that used poison. This company looks at how to prevent the problem instead poisoning them. They were able to close all our point entry. The guys that came out were very friendly and knowledgeable read more

OBZ is very friendly & curtious- they did great work on the remidation of some pests I had, they not only do removal by environmentally friendly trapping (no leathal catch and release) they also did minor construction work for me by replacing water damages flooring under the sink which was a point of entry also sealed around pipes and other cracks and crevices. They did a wonderful job I would highly recomend them, Happy New Year Outback Zack, Seth and team ; ) read more

Zack and his team are amazing. Called the company at midnight for my cabin rental due to guests hearing noises in the wall. Zack called me back first thing in the morning and was able to come buy and assess. This company is upfront about prices and are actually honest about work to be done. Would definitely recommend this company! Very honest, professional and polite. read more

Outback Zack and his helper Michael were both very reliable and hard working. We had been absent from our mountain home for some time and mice and woodpecker had moved in. Our home is now critter free. read more

I could not be more thankful to Outback Zack's for coming out to recover a deceased raccoon from my build up area. It being I Friday and the start of a heat wave, I didn't know how long it would take to get anyone one for even just a estimate, these situations only get worse with time. Once contacted they set a time arrived very punctual and quickly got to work. They were a great team, friendly fast and knowledgeable. After the hard part (removing the raccoon) Zack offered to seal the entry panel at no charge before leaving. More impressive was the love for nature and concern of the animals. Zack did mention he thought possibly the raccoon was poisoned. Many many Thanks Zack to you and your partner. read more

Hey Zack. We just have to tell you how much we appreciate you and your guys, Darin, Seth and Billy. The way your guys handled every problem that came up and solved it and didn't stop until it was done really impressed us and gives us confidence that our problems have been solved: bats and mice. And we are really grateful that there are people like your group that handle things humanely. Thank you again, we are so glad we found you. read more

Awesome company! They were quick to respond to my inquiry and even quicker to come out! Gave us detailed explanations and suggestions. Fixed our problem and even offered future advice. Recommend this company and will use in the future if need be. Michael was amazing and super friendly. Definitely recommend. Even my dogs loved Michael! read more

Zach was great. Very knowledgeable, very thorough in their inspection, communication was great and felt very honest

So far, so great! Zack and his team have been highly responsive during a very busy season here on the mountain. Because my mouse situation was a little dicier than most, Zack got his team to our house sooner than he would normally have been able to, and they did the estimate AND began work closing gaps the same day. Seth is an extremely polite, pleasant, efficient, and knowledgeable team lead who made me feel certain that things would soon be under control. Since one trap caught a critter overnight, I had a quick pickup that day to get "Mickey" released in an appropriate place far, far away. :) Glad to know that Outback Zack and team could help me get a handle on this situation early, before it got out of control. Highly recommend, especially if you like releasing animals and not killing them. read more

It was great to find someone to take care of the entry points of the rodents (and possibly bats) and not use poison or even dehydration bait! After they expertly found all possible entry points and block them, there wasn't any to trap. And there were no Eagles effected (or any other bird or animal) by eating rodents from poison bated traps. Thank you OutbackZack! read more

Zack is great to work with! My furnace trap door had been left open and chipmunks made it into my walls. I called Zack and he communicated promptly on scheduling, immediate solutions I could start to control the situation, then showed up on time and got the job done (not always common on mountain time! very much appreciated!) He did a very thorough assessment of the house and any other entry points that could lead to future issues. The carpentry on the new hatch was phenomenal, amazing quality construction, paint matching, caulking, etc.. He's a pleasure to work with - very friendly, funny, and knowledgable. I recommend him to everyone up here before they need it! read more

We had a rat infestation in our garage. The services rendered were excellent. I was truly impressed with how Seth, the technician, managed to meet our needs. His service was exceptional. He was conscientious and thorough, having the desire and intention of meeting our needs. I feel that he will go above and beyond expectations. I was impressed with his abilities in managing the physical environment as needed. He indeed came to our rescue. read more

Seth and Darin were thorough, on time, knowledgeable, and client oriented. They clearly explained everything to us!

We found rodent evidence in our garage and called Outback Zack to the rescue. He responded immediately and was very helpful with flexibility in scheduling for us. Technician Michael arrived right on time. Immediately inspected and determined the cause of the issue. He did the exclusion that same day and was extremely helpful. It was affordable and excellent workmanship. His knowledge and expertise was impressive. I highly recommend Outback Zack's pest control. It was a pleasure working with them. read more

I can't say enough about Outback Zack's professionalism and quality of their work. Zack provided me a prompt quote and I scheduled them to come out to get rid of unwanted racoons that made a terrible mess of my boat, while it docked in Lake Arrowhead. I was unware that I brought home the two raccoons, until I found them under my seat and in the engine compartment. Don't let their cute faces fool you, racoons are destructive and caused a lot of damage to my boat. I needed them removed and my boat cleaned and sanitized before more damage to my boat was done. Michael came out and was amazing! He let me know exactly what time he would be there and showed up right on time. Michael thoroughly inspected my boat, under the seats, storage and engine compartments and wherever they could be living. Once he verified that they were gone, then he secured the boat for the night. Since raccoon feces and urine is really dangerous for humans, Michael came back the next day to start the cleaning process and sanitizing my boat. Michael was so kind and worked extremely hard to make sure my boat was like new. It is hard to find companies that go above and beyond for their customers but this company did. I have never given a review before but I wanted to this time to share my great experience with Outback Zack's and Michael. Mike S read more

Zack and Clint are Awesome!! They did not harm any creatures when removing the adorable raccoons who made a home in the crawl space under my cabin in Big Bear Lake. After Zack did his magic to convince the racoons to leave by annoying them, Clint custom built a new cover door that matched the cabin beautifully and prevents future creatures from making it their home again! Highly recommend!! read more

We had an uncontainable mouse and rat infestation. Hired other companies some set traps monthly, however, unknowing to me, the back of my house under the deck was a highway! They would never have been successful. When I engaged Outback Zack, they were timely professional and told me what needed to happen. The house was sealed, including under the porch, attic, and fireplace. Every entry was closed permanently (huge job) and the little fellers walked their happy butts out of my house and were denied access to enter. Three weeks later my house was clear of all rodents. Michael and Zach saved my cabin! read more

Worked with Zach and his technician Michael. Both were a pleasure to work with and they were able to capture mice that had babies and safely release them to the wild! read more

We had aggressive raccoons living under our deck in the backyard. Mike did a great job installing mesh around our property to block all entry/exit for the raccoons. He is friendly and helpful. We thoroughly enjoyed enjoying with him. Highly recommend them! read more

So based on Zacks aggressive responses to other reviews, I was hesitant to write this but ultimately decided I had to say something. (fully expecting him to respond to this aggressively/unprofessionally like he has on other reviews and prove my point). So I called Zack to ask about Rat/Mice Removal after Burkitts and Home Defenders Pest control, were booked out for a couple weeks. Burkitts and Home Defenders charge $0 to come out and inspect, but because Zack said he could get out there to treat right away, I paid the whopping $175--just for an inspection. Should have been my first clue...He actually gave me a figure on the phone saying he "can't see it costing more than $500" (his exact words, don't let him say anything different) since the house is only 400 square feet, which was reassuring and sold me. So he sends his tech out, and tells me ill be getting a quote on Friday. Sunday evening rolls around and I finally have my quote for $1900 for rat proofing a 400 square foot house lol. My bids from Burkitts was $840 and Home defenders was $950, mind you-- same house. So long story short, I asked him to come down to a more reasonable price to compete with his competitors, which he did and we agreed on 1200... which I only considered because he said he could get out there the next day, and living with rats is not ideal. He assured me that his tech would be able to get to "99%" of holes and entry points on the house. Great, I was happy to come to an agreement and looking forward to having no 7 pound rats in my house.... So his Tech comes out next morning, and quickly tells me that for $1200 he will only be sealing up the "most obvious entry points" but there will still be a lot of openings left... Tech was not aware that Zack told me that the price would include "99%" of entry points. Uhhhhh with rodents, what's the point of sealing at all if you're not doing all entry points??? Especially for that price. He offers only a 30 day warrantee and Burkitts and Home Defenders offer A FULL YEAR... kinda speaks for itself. ****RESPONSE TO REPLY: lol the aggressive response I predicted, even going so far as to name- call me "trouble." I truly can't believe Zack admitted to trying to pay ppl off to edit their review! That's literally illegal and If that doesn't say it all...Zack is apparently going to blatantly lie: a tech came out to my home before I had to turn him away due to discrepancies regarding what Zack offered on phone vs what tech was prepared to do.... Also, let's think about this logically, Zack: How could your treatment possibly be 99% effective against rodents if you are not covering 99% of entry points, anyway?. You said yourself rodents can find ways inside via tiny perforations only an inch or so wide. Does leaving entry points wide open sound 99% effective? even if I did mishear your? (I didn't), it is clear are trying to gaslight me and make me question what I heard but it's laughable because either way it isn't a good look for you. Customers please note you will be "trouble" for calling out the exorbitant prices 2x competition and wondering why its taking days to get a reply. read more

Zack is very knowledgeable, and really knows his stuff! He got rid of all my bats, and put up a metal sheet, so they won't come back in! Brilliant!!! read more

This is my second review for this company, as they have helped resolve serious, complicated problems in my home. Three years ago Zack professionally and humanely ended our woodpecker problem, and he also did a great job repairing the damage! He is very experienced and his prices are reasonable...I even received a good discount! I recently needed help with a mouse problem, and John was prompt in coming to my house and did a nice job trapping them and sealing up entry places. He, too, was kind and humane in his approach to Wildlife. I recommend this business for anyone who needs work done efficiently and humanely in removing nuisance critters. read more

Complete waste of time and money. Accomplished absolutely nothing. I spoke with Zack. I don't think he was even listening when I explained the problem I was experiencing. He did absolutely nothing and charged me almost 200 bucks. No wonder there are no other reviews. I regret hiring Zack. ***Update*** That's not true. The job was not cancelled and I was most definitely NOT refunded. You must be mistaking me with another unsatisfied client. read more

ZACK removed a huge Diamond Back snake from my yard like a boss. This was after our local animal control service couldn't or wouldn't tangle with this venomous snake. He didn't kill the creature. He relocated it, he said, "to a place far away." He also took the time to inspect other snake hiding places around my house. Totally amazing event. I'll always be indebted. read more

As a conservationist I looked forward to Zack removing rats in the attic and undercarriage of my house Humanely. Disappointed. His inspection of the undercarriage vents was insufficient in that I had to screen them off myself when I realized they still allowed rodent access. Plus he didn't inspect all of them. For the vents he sealed off on the roof, he did an excellent job. However, unbeknownst to me, he did not screen-off all of the roof vents causing me to crawl up there to complete the work myself. My neighbors were floored to see this senior woman working on the roof top. read more

Every spring the raccoons return to my neighborhood to take advantage of the lush grass and grubs. They use the roofs in the neighborhood to travel and find a place to hunker down and raise their babies. This year they managed to get into my attic (or so I thought). I could hear them scratching above my head, rolling around in the middle of the night and fighting when they got into each others space. I had two local companies come out to provide a "Free" inspection. Well, you get what you pay for. Based on the piles of poop on my roof it was obvious it was a raccoon problem, but neither company could find any evidence of the critters in my attic at all. Neither company ventured into the backyard, they simply looked in the attic and pretty much told me that they were only playing on my roof. I told both companies that I would climb up the ladder to check when I heard them but they weren't on the roof, they have obviously found some space under the roof to nest. Both technicians dismissed me. A few days later the activity got louder and more constant. I called them both and the response was, you can buy a trap and trap them. It would be too expensive for us to do it for you. Really? I had never been provided the cost to be able to determine if it was too expensive. It may be, but I still needed the little guys removed. In other words, they wanted nothing to do with my raccoon problem. I found Zack on line with only a handful of reviews, but far better than other companies and now I know why. I am not going to sugar coat it. What Zack and his team do is not inexpensive, but they care about you, they care about the animals, and they get the job done! This work is difficult, but necessary and it was handled humanely and a win for both me and the Racoons. Zack was quick to respond, outlined my options and the costs, and scheduled a visit quickly. His technician John arrived, quickly assessed the problem. Discovered that the area they were hiding was a small space between my house and an extension. The entrance was in a very difficult area to get to and there was only one way in and one way out. So we couldn't flush them out from end to the other. John installed a one-way door so that the Raccoons could not reenter once they left after dark to forage. He then cleaned up several areas where the Racoons had established their latrines. He even took the bags with him to dispose of. Both John and Zack were professional and kept me informed with every step, determined to correct my problem. John left letting me know he would come back in a few days to ensure the racoons were gone, remove the door and seal up the space so that they can not re-enter. The next morning, I woke up to silence. No critters scurrying around above my head. Genius idea! The raccoons live to forage another day and I can sleep soundly knowing they are not creating damage to my house. Thank you Zack and John. I truly appreciate you both!! read more