Prompt response! Devon, the snake wrangler, was efficient and friendly. Hopefully I won't need…read moretheir services again but I highly recommend this company!

Easy to get in contact with. To the person behind the phone making the appointments and answering…read morequestions, she's great and very helpful! Wade (I hope I remember his name correctly) helped us finding a dead opossum underneath our place. It was there for 4-5 days, and the smell was pretty bad. He did the job quick! Very happy with the service.

11/10/2024 - Fantastic customer service and the traps worked! I contacted on Thursday and they…read moreinstalled 3 traps the same day. On Friday night the opposum was captured. I let them know by 7am and the critter was picked up at 9:30 am. Wonderful! Highly recommend. After 10 days, 3 critters caught and taken away. Small to a giant beast! Please use them. Great work and communication. See the photos of the captured nuisance for our dogs in the backyard.

Robert is awesome. I had a gopher in my yard that was eating my garden that I could not get rid of…read more Robert came and set traps. He was very nice and explained everything he was doing and why. I learned so much! He caught the gopher and I couldn't be happier!

Verde team are fantastic, honest, reliable, friendly and get the job done…read more Fairly priced and no contract, local company that actually care about what they do and the people they work with. Soooo much better than the large companies - we tried two different large companies before this that were terrible, they would do a decent job on initial visit then on next scheduled visit would be on the property for less than 5 minutes and say they didn't have supplies they needed and would come back - then never did. Had to threaten a lawsuit to get out of contract because the other place did such a bad job and didn't take care of the issues we were paying them for. Verde on the other hand took care of all rodent and insect issues, and the regular maintenance visits are thorough, they are always prepared, and we've never had any insect or rodent issues since.

Wait! This thing only goes up to 5 stars?!?! :-)…read more I say that because if I could give Verde more stars I would. The products they use to deter pests are not only superior and effective, but they are environmentally friendly - safe around your little ones and furry friends. I am always given clear instructions to allow the spray to dry up before letting pets and kids roam (usually about 20 minutes or so). I've used their services for about a year and would recommend them over all others. They have been responsive during times of increased pest activity and their routine services are timely and effective (for my needs where I stay, I typically have them come by quarterly during the cold months and monthly when it's warmer). Finally, the smile that you see in the photos from the owner is actually a perfect reflection of how Ray and his team interact with their customers. They're pleasant, professional, kind, courteous and a pleasure to do business with.

Before going in you should be aware that you get what you pay for and this company is very…read moreexpensive. It's wild kingdom at my house right now; I have all sorts of animals living on my roof, in my attic and under my house. They came out and explained all the areas where we had issues. I had about a two-week gap and needed to have everything explained to me and called and Eric happily explained it all again. George came out and did the work; there was a lot of it. He was professional, fast and efficient - took photos and explained everything again. I thought they did good work and though costly, for the issues I was having I didn't really have any other choice.

Couldn't be happier! Devon was out within the hour and took care of the rattlesnake that was taking…read morea nap near my front door. Quick, easy and worth every penny!

I had such a wonderful experience with Mark Vollenweider at Thrasher Pest Control. He was kind,…read moreprofessional, and extremely knowledgeable. He took the time to explain what was causing my ant problem, and I felt much more informed after his visit. When we realized we hadn't gotten all of the ants the first time, I called and Mark came back right away. Together, we were able to figure out exactly where the problem was coming from and get it addressed. Excellent customer service from start to finish. I would highly recommend Thrasher Pest Control in San Diego!

Always appreciate their responsiveness and professionally when summer bugs crop up - really…read moreappreciate mark helping keep the house bug

I cannot tell you how happy I am with the service of Advanced IPM…read more I had gotten a quote from another company which said that the condition in my attic was bad enough that I needed to spend close to $5000 to fumigate. When I called AIPM for a second opinion, I was greeted by a very knowledgeable and polite gentleman named Jordan. He spent nearly an hour inspecting our home (for free!) and shared there were 3 locations on side that needed treatment and the situation was not bad enough to require tenting. I asked a slew of question and he answered all of than knowledgeably. We then scheduled an appointment where Jorge, with over 10 years experience came to do the work. He was incredible and as he said, "small and nimble enough" to get up/over/around all the beams to treat areas and do a second inspection in others. He then cared entire attic with a Borax (sp?). It was a very reasonable price and I get a free inspection in 11 months to ensure no new termites, or the work is free. Highly recommend!

After five companies, this company was the honest one! Jordan let me know I did not have rodents. I…read morehad rabbits droppings everybody else made me think I had rats. I had no idea what rat droppings look like they look like rice. Jordan was excellent he followed through on everything. He said he would do. His prices were incredible compared to all the other four companies. Barry and Jordan helped me out with some heavy plants really great customer service. Jairo also was great and sprayed for insects. Jorge did a fabulous job very professional with securing the under underneath area of my house to prevent any rodents making my house a freeway or a home. Very good prices very happy. I'm just back in my home today. Very professional highly recommend this company, single woman managing on my own.

Chris and Reyes are the best!…read more There was a rattlesnake in my enclosed front yard. It was the first time I'd had one on my property and was not expecting it to be so out in the open. I called Pacific Coast Animal Control. I watched the snake go into one of our planters where there is a big flower bush. However, I'm not sure where it went after that and did take my eyes off the area for a couple of minutes. Even though it was 5:30pm, Chris came out to my house within 30 minutes. He spent a good amount of time searching for the snake where I last saw it but unfortunately we couldn't find it. It was totally my fault for not having eyes on it 100% of the time (lesson learned!) Chris did a walkthrough of my property and identified areas where the snake likely entered and exited. He also took a look at all my plants and advised which ones could attract pests which would then attract snakes. He gave me a great quote for sealing off some crevices, adding barriers around and underneath my front gate, and removing some bushes and shrubs to prevent future attraction Chris and Reyes came out 2 days later to get to work. The gate barriers were super slick and everything else was so clean! Reyes did a great job of removing the pesky bushes and shrubs and left the area looking even cleaner than it was before! Pacific Coast Animal Control is the real deal. They will answer all your questions and provide you with the best information to protect your home and loved ones. PCAC will be my go-to for the future!

If I could give 20 stars, I would. We had 2 small birds fly in through the front door into the…read morehouse that we couldn't get back out. We had someone else come out and they insisted on doing an entire inspection, recommended thousands of dollars of other work not related to getting the birds out, AND they wouldn't get the birds out the same day. Called Pacific Coast Animal Control at 6pm, they came 45mins later, and got the birds out in under 5 mins. They also charged 87% less than the other quote we got. I will always use Pacific Coast Animal Control and recommend their services to family and friends.

I can't recommend Chris highly enough for humane animal removal services! My husband and I live on…read morea canyon, and had a critter get into the underneath of bathtub through our crawl space and had literally no idea what to do. Chris was able to come out to our home quickly, and get a humane "trap" put in place that would allow the critter to leave on its own. The trap simply allowed the critter to get out of the house and not re-enter the hole, but did not actually trap/enclose it or cause any harm. Once we were certain the critter was gone, Chris came back to close up the space and prevent anything from getting back into our home. He consistently followed up with me to see how things were going throughout the process, and also provided some excellent tips on ways we could further critter-proof our home. If you want someone knowledgeable, reliable, and professional, Chris is absolutely your guy!

We had a funky smell for a week or so. Had another vendor come up, but didn't have the appetite to…read morelook much into the walls. Zach came out and tracked and removed a dead rat. He then cleaned up nicely and deodorized. Very professional and prompt at a fair price. So glad to be rid of the smell. Will be following up to have them button up the house!

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...