A year ago I wrote a wonderful review for Orkin. They have changed and not for the better. There is…read moreno communication. You cannot get anyone on the phone. I will be switching services. When I made my appointment, I made sure they knew to call before they came. They said they were coming between four and six. The guy got there 2 1/2 hours early and the tech said he was not driving two hours back to the shop just to come back here. never called me to say he was on his way. He barely did anything while he was there and I called to have them come back out to finish and had to cancel. There was no one to speak to so I left a message. I also made sure to call in the morning and speak to someone to let them know I needed to reschedule. lo and behold, they showed up anyway and never called like I told them I needed them to do. I learned they are now owned by corporate not by anyone that gives two s****. I will now find a smaller company that cares and has better communication.

never received a reply for information. Sent an inquiry for basic annual inspection, but never…read morereceived a call or an email.

Bad parking blocks driveway when asked to move he moves truck 4 inches, called office he would not…read moremove one more inch & sat for 20 minutes spitefully I would use a more professional pest control

How can you and do you have an ex employee that is not working for your company nor represent your…read morecompany still be on website and advertisement pamphlets. This seems un ethical. I would think if you want an employee to not represent your company still, then remove anything that you have with them. I am asking you to remove from your company page and any pamphlets you may have since I do not work for you. Thanks

I used this company for a few years to treat a log house every Spring for carpenter bees. Each…read moretime, it took weeks after the treatment until I didn't see any more carpenter bees flying around. They informed me it takes a couple of weeks for the pesticide to kill them all. I came to learn the bees were still alive and, in their life cycle, would go dormant, burrowed in the wood until the next Spring. The last year I used this company, I had the knowledge and called them back and told them there were bees were still flying around my eves and they obviously needed more treatment. They ignored my calls and wouldn't return my voicemails. I was working during one of the treatments and my neighbor reported there were two teenagers (or so they looked), and they were screaming about the carpenter bees coming towards them. Carpenter bees don't sting. A real exterminator wouldn't flinch. You can't expect good exterminator services from unexperienced workers who are scared of carpenter bees, for God's sake. This company doesn't know what they are doing, they have unskilled workers, they don't stand behind their work. I use Erlich now and am very pleased. If there are any bees still alive after treatment, I call and they come back and treat again. The caliber of the work is sooo much better. Terrible exterminator service. Anyone else is a better alternative. Run, don't walk .... away from this company!

Do not trust these people. They do not spray thoroughly, don't check if there are mice or if you…read moreneed new bait in your ceilings or boxes, have no concern for the customer when you mention you have a problem, they don't discuss it with you and are always late for their appointments. Every time someone comes it is a new person, they don't know anything, have to call their manager. Select someone else.

Excellent service, the technician was friendly and helpful. Explained what he was going to do and…read morehe thoroughly solved my issue with the underground wasps nest. Thank you Pest Rangers.

If you need a reliable exterminator in the Poconos, look no further than The Pest Rangers. They…read moremanage both my personal home and my rental property with incredible professionalism. Whether it's tackling a giant swarm of carpenter ants or preventing mice in the crawl space, their team is knowledgeable and thorough. Andrew and Krystle are absolute stars--always responsive and helpful with gate access and scheduling. It's rare to find a team that stays so current on training and truly knows their pests. A 5-star experience every time!

I met the Colwell man who takes care of my rental for the first time yesterday. Ken was great,…read moreasked questions, seemed truly interested in making sure the problem is taken care of. Professional and gentlemanly.

From the owner: Offering Residential, Commercial & Industrial Pest Control Services…read more Colwell Termite & Pest Control is a family owned & operated company that has been offering services in Scranton and the surrounding areas including Mountain Top, Wilkes-Barre, Pittston, Old Forge, Honesdale, Stroudsburg, Pocono and more, since 1981.

Service is bad. Consistantly miss appointments. Despite paying $50 monthly still have issues due…read moreto neighboring apartment.

We used ehrlich insect spray for a number of years at lake harmony pa and it went smoothly. However…read morein 2023, the prices have gone way up ($750 for 3 sprays in the home), and customer service has gone way down. We called ehrlich since august to modify our plan, and it seems there are phone agents to take our requests and generate "tickets" that have to go to the "district manager" to make the reduction of service. Three calls to ehrlich in august and October produced no communication back to effect these changes from the district manager. We continued to be billed hundreds of dollars for services that we asked to be discontinued in august and then had to ask to dispute these costs. There is a total disconnect between agents who take customer calls at ehrlich and generate tickets, and follow up and communication from second sept at ehrlich district managers to enact/ agree with changes. Left hand does not work with right hand at ehrlich and customers are stuck without service. I do not recommend this company given poor customer service and response service.