This place is truly an amazing place to stop and shop unique gifts. My friend and I did a girls…read moretrip and thought we were entering a general store but it was much more. The founder of Ruby Falls granddaughter works at Mountain memories! My friend and I listened to her amazing stories and especially the legendary ones that she was told by her grandparents. I purchased her Finding Ruby Falls book that she wrote. She reminds me of my nana and called her grandma Jeanne. Please support her store. She is an amazing story teller and lovely human! It's a once in a lifetime opportunity and so glad we stopped to talk to her and give her business. I hope to make it back up there soon to see her. She is keeping her families legacy alive and being told to you their stories by her.

Loved stopping in at Mountain Memories and talking to the owner! What a wonderful lady. The history…read morefrom her and the story is definitely worth stopping in to see. We will be back to visit!

LOVED this experience SO much!! Walking in the door can seem a bit overwhelming but the girls at…read morethe counter greeted us immediately and were very helpful with pottery choices. Ally walked us through the pottery and painting techniques and it was just a few minutes waiting on a table. The place was buzzing and there were so many talented people there... you could seriously be mesmerized just watching them paint! Back to pottery... choices for every person and every budget. Paint colors and brushes galore. It was intense watching our table full of family with a birthday celebration creating their unique pottery. I can't wait to see the finished result in a week! Thanks much and we'll definitely be back! A++++

I went to the pottery place with my kids and my two good friends and their kids. It was a Sunday,…read morethere were 10 of us, and the pottery place was very busy. They don't accept reservations, but their website claims they can seat 70, so we figured they could handle us. We even stated that we would prefer to be broken up into two tables, as this seemed more manageable for everyone. The manager said OK , and that we would be put on the waitlist. We waited patiently, browsing the selection and chatting amongst ourselves, trying to stay out of the way. When it was our turn to be seated, we were ushered to an eight person table. I addressed my concerns that there wouldn't be enough room for all 10 of us, and reiterated we were told we'd have two tables. They refused to honor that agreement. The extra seats that were pulled up for us did not fit the height of the table and I wasn't able to fit my legs underneath. I decided since I did not have proper accommodations, I would not purchase a piece to paint. I was really looking forward to painting something to give as a birthday present, and had planned on spending a good amount of money!! (I paid over $60 for my children to paint a mug and a 3 inch gnome.) We noticed that two tables remained available on either side of us for a while. We politely asked if we could use one of them and we were told no they were reserved. Nobody ever sat at one of them, and at no point for the remainder of our time there were there any less than two available tables in the room, just sitting there empty. I was upset by this experience. I was not friendly when settling up and paying at the end because I believed I was being treated poorly. I don't have to make eye contact and smile, and certainly couldn't find it in me to do so. I wrote a Yelp and a Google review when I got home. The following day I received a phone call from that same manager. She got my phone number off of my pick up information that I provided at the shop and called me at home, unsolicited. She gaslit me, made false accusations, and was defensive and argumentative. I certainly didn't write a review as an invitation for her to call and harass me. I wrote a review to alert other potential customers about a problem that was unresolved by the management of this business. They had the ability to accommodate us and went out of their way not to. We expressed that we were not satisfied, and they refused to make any effort. When I expressed my experience in my reviews, they contacted me to argue about it. Though I wish I had never been to the pottery place, I know there are plenty of other places I enjoy going, where I am treated well.

Went to hobby, lobby a couple days ago and got some after Christmas sale stuff. And as we were…read morewaiting in line, there is tons of employees just standing around, just talking instead of going to other registers. And helping other customers, the lines were so long. There was only like 2 lines open and there could have been more. But the other employees decided to stand around and just talk instead of going to the.Registers and helping customers.I thought that was really rude

Each Hobby Lobby is different, but they all are usually stocked very well. Which is a great thing…read more This location is no exception. It is clean, well run, organized, and well stocked. The staff I have encountered have been friendly and helpful too. I can always rely on their fabric section. I enjoy creating no-sew fleece blankets for family and their pets, and they carry an excellent selection of fleece fabrics. There's a minimal wait for a staff member to arrive to cut and tag the fabric, too. Another section I frequent is the baking section. Loads of fun items there! As always, be on the lookout for which items have their "on sale dates." You can find the flyers on their website or at the entrance in-store. This has been helpful since Hobby Lobby took away their 30% off coupons that were always around years ago.

My 2 granddaughters enjoyed the experience. Very laid back environment where they could pick out…read morewhat they wanted to paint and choose their own colors and brushes. Their artwork turned out great!

Reasonable prices and great paint and pottery options! Bought Starbucks and painted for two hours;…read morevery relaxing! Would definitely recommend!

The precious employee in the framing department was kind enough to help me. The individuals at the…read morefront desk were too involved with their own conversations to even notice when I literally waved them down for help. (Aka no acknowledgement or anything at all) I needed envelopes and cardstock and while I found an okay selection of cardstock, the customer service turned me off. They didn't even notice I left my basket at the front with several items. No greeting, no thanks for coming, just chatting amongst themselves. Bye yall.

Outstanding professional customer service!! I called Michaels Chattanooga TN location to inquire…read moreabout a specific frame which I saw online, but it was out of stock. Haley, a member of the management team in this store, spoke with me and tried to locate the frame. She was extremely knowledgeable and tried to help me find the item so that I could order it online. Unfortunately, the item was in fact out of stock, but Haley was fantastic with outstanding customer service!!! She did some research and provided me with a number of similar frames which were beautiful. Thank you very much!!!

I called last minute yesterday for a cow costume and she had it waiting for me! I love this store…read moreso much for nostalgia and having quirky items for an artistic imagination!

Ok I have to say I never thought I'd take the time to write a review about a costume store. The…read moreowner worked with us directly. She was not only helpful but a bubbly ray of sunshine. I can't believe how great the service was. Prices were fair but you don't get service like this at a big box part time costume store. I will go again when the time comes.

What a treasure for quilters! Beautiful is an understatement of the variety of quilt patterns and…read morefabrics available. Convenient kits with everything you need in one complete package. They even offer a class for those who are just beginning or want to learn more about this beautiful craft. The owner was so friendly and a pleasure to talk too. She definitely loves what she does. When you do what you love you'll never work a day in your life. I can't wait to go back for more inspiration.

I found this place by accident when looking for the coffee shop next door. The shop is a little…read morejewel of pretty, quality fabrics- do not be fooled by the boring outer shell. They also have a workroom for classes with lots of sample quilts hanging on the walls. It has a pleasant ambiance with plenty of light and very helpful staff. I had to request help a couple times and they did their best to find suitable materials for my needs. Whenever I visit, I always notice the customer interactions, and it is reassuring to see the pleasantries and smiles on people's faces. It is a different experience than the chain stores! I also like the fact that they have a wide range of colors- toned down, nursery, wide back, batiks, civil war reproductions, moda, etc. Note, there is a gravel parking lot right next to the building that is easy to get in and out of (just be mindful of the traffic).

Just moved to Chattanooga for work and went into Windsor today looking for something for an event…read moremy new work is having. Lacey and Mark had the best customer service I've seen in a long time. They greeted me instantly and asked what I was looking for. Showed me some recommendations of what they think I'd like and helped me throughout the whole process. They were a great team and made the whole experience that more enjoyable. I will definitely be back to see them when I have another occasion come up! Awesome job from this team

We live 30 minutes away from the Windsor in Chattanooga and my wife and daughter went to Windsor to…read morelook for an outfit for a dance. After hours of looking at other stores they finally found something at Windsor that she was not in love with but purchased it anyway thinking that if she found something that she liked better that she could take it back if she did not wear it. Keep in mind that the sales associates were very snappy and short about helping my wife and daughter. One of them was on the phone with a customer and overheard the interaction between my wife and an associate and snapped off something smart. Well my daughter did find something that she liked better at another store and decided to purchase it. We do not get to Chattanooga that often because we are 30 mins away. When we did get the opportunity to get back to Chattanooga to try and return the items to Windsor it had been 32 days since purchase date and they would not do anything to help us out. Come to find out the store "policy" is 15 days to return for refund and 30 days to return for store credit. First of all these terms are kind of short and second the associates would not do anything to accommodate our circumstance. I did notify the company and got a reply that someone from the company would be reaching out to me to see what they could do but no one did. I have responded several time to that email stating that no one has attempted to reach out to me but I have still not received any kind of response from anyone. I am a rule follower and understand the need for rules and terms but their terms are only printed lightly on the back of the receipt and their terms for refunds are shorter than any I've ever seen. Matter of fact my daughter wife nor I knew the terms until the sales associate point them out on back of the receipt. This is a very difficult company to work with.