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    Build-A-Bear Workshop

    3.5 (17 reviews)
    Closed 10:00 am - 8:00 pm

    Build-A-Bear Workshop Photos

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    Stuffing machine.
    John K.

    Word of warning before going any further...you will spend a fair amount of money here. With that said, part of the draw of Build-A-Bear is that your kiddo will have loads of fun choosing a bear and, most likely, accessories. During our most recent visit, we used a $50.00 gift card that we were able to purchase online several months ago for $40.00. Of course, my son picked a "licensed" unit that had a starting price of $34.99. Thankfully, there were having a buy-one get one for $10.00 sale, and we were able to talk him into doing that with no accessories instead. The selection was good, which allowed my son the opportunity to choose something he really wanted instead of having to "settle." All of the staffers we kind and patient, which I know can be a hard thing when dealing with kids all day.

    A picture of a wheelchair at Build A Bear

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    3 years ago

    Helpful 77
    Thanks 4
    Love this 76
    Oh no 0

    9 months ago

    Helpful 0
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    Oh no 1

    2 years ago

    Helpful 0
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    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
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    Oh no 1

    2 years ago

    Helpful 0
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    Oh no 1

    3 years ago

    Go on your child's birthday month! Great $1 per year deal! Good luck. The heart beat is cool and so is the voice recording :)

    Helpful 1
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    Love this 2
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    6 years ago

    Helpful 0
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    3 years ago

    The workers at this location just were not great. They were so rude and did not attempt to interact with my son at all.

    Helpful 0
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    Oh no 1

    2 years ago

    A girl that work there named Kacie Was extremely rude and not helpful at all. She ruined the whole day

    Helpful 0
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    Love this 0
    Oh no 1

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
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    Oh no 0

    11 years ago

    Helpful 0
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    Love this 2
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    12 years ago

    Cute for kids but all the add-ons can add up very quickly. Kids were happy and that was worth it.

    Helpful 0
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    Oh no 0

    11 years ago

    Helpful 0
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    Love this 0
    Oh no 0

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    Review Highlights - Build-A-Bear Workshop

    He just loves Pikachu, and when I found out that Build-A-Bear sells a Pikachu, I was super excited.

    Mentioned in 2 reviews

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    Learning Express Toys - Panoramic view

    Learning Express Toys

    3.1(12 reviews)
    4.6 mi

    I had a very unpleasant experience at this store. It is extremely unwelcoming when workers follow…read morecustomers around as if we are doing something wrong. While I was shopping, an employee followed me closely, which made me uncomfortable and completely ruined the experience. On top of that, I was holding a slime product when the worker made an unnecessary, dragged-out comment telling me not to touch the slime section. The signs in the store specifically say not to touch the glitter, which I was not doing. Being told otherwise felt rude and obnoxious, especially when I was following the rules. I want to strongly recommend that employees do not follow customers in this way. I am a full adult, and the behavior came across as intrusive and entitled. It was unprofessional, unwelcoming, and left me extremely unsatisfied with my visit. Because of this negative interaction, I chose not to purchase anything, and this store lost my business. I will not be returning, and I hope management takes this feedback seriously, because this was one of the most unjoyable shopping experiences I've had.

    I have been shopping at this location for a few years now and never had any issue requiring a…read moremanager's assistance. I recently purchased a candy claw STEM toy for my son. My son saved up his allowance and was so excited to purchase the item so we could assemble it. He enjoys Legos, model cars and anything else that requires assembly. Maybe I should have checked Amazon to see the rating of the Thames and Kosmos Candy Claw machine before purchasing it from this location, but it did not cross my mind at the time. My son saw the item back in May while we were in the store purchasing a graduation gift for his cousin and had been saving up for it ever since. Upon opening the box we noticed how cheaply made some of the components were, nevertheless we continued to put it together. He was willing to deal with the flimsy design and said he would be extra careful with it once we were done. However, while putting the item together one of the cheaply made plastic pieces that was integral to the design snapped in half. I immediately contacted the store to see if they could possibly provide a replacement or exchange the item for another one. When I contacted the store in Frisco the clerk apologized and said she would inform the manager. She told me people had been having issues with Candy Claw machine and that they put stickers on the box to inform parents of the age at which a child should be able to independently build the unit. I informed her that we were putting the item together as we have done with many other products and have never run into an issue like this before. I asked if she could replace the part or the item so we could complete the build and she refused saying she would notify the manager and have the manager contact me the next day. I then went to Amazon to research the item only to discover that the rating was very poor and that we weren't the only people to have experienced this issue. My son was so bummed as he had been saving up for the item and $43 is a lot of money to a 10 year old. My son later decided that he did not want to risk getting another machine only to have the same problem. I then called the location in Plano and explained the entire situation to the manager on duty and she immediately offered to replace the item, no questions asked. When I arrived there were three very friendly staff members who helped me locate another item that my son might enjoy since he didn't want to take the chance of having another part snap on us. The staff at this store was more helpful and actually seemed to care about my son enjoying the item that he purchased. The manage of the Frisco location did contact me and only echoed what her staff told me when I contacted them which was something along the lines of: we are so sorry about that and we will keep that in mind. She also added that Thames and Kosmos is a good company and that their store stocks plenty of products from them and that I can contact Thames and Kosmos to get a replacement part. I politely informed her that I will be doing business with the Plano location from now on since they have already taken care of the issue and since they also have better customer service. I am extremely disappointed with this location. I try to support locally owned businesses instead of getting everything from Amazon, yet some owners make it hard to do so. Luckily, there is another location close by as I do love the company and won't let one bad item spoil my shopping experience with them. It's good to know that the Plano location stands behind their products.

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    Learning Express Toys
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    Build-A-Bear Workshop - toys - Updated May 2026

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